Trilogy Care
Trilogy Care is a private Australian aged-care provider administering government-funded Home Care Packages via a digital-first, remote-only model. It serves older Australians nationally through a 15% Self Managed and 26% Fully Coordinated tier, supported by an online care-management portal.
- Company typePrivate
- Founded2020
- HeadquartersBowen, Australia
- Headcount101–250
- GTM typeB2C
- OfferingServices
What Trilogy Care does
Trilogy Care Pty Limited is an Australian private aged-care provider founded in 2020 and headquartered in Bowen Hills (Brisbane), Queensland, that administers government-funded Home Care Packages on behalf of older Australians (65+, or 50+ for Aboriginal and Torres Strait Islander people) referred through the My Aged Care system. The company operates two service tiers from a single remote-only delivery model: a Self Managed tier at a flat 15% of the Home Care Package subsidy, in which clients source and schedule their own care workers while Trilogy Care handles funding administration, compliance, and portal access; and a Fully Coordinated tier at 26% that adds dedicated care coordination, worker sourcing, scheduling, and clinical oversight. Underpinning both tiers is the Trilogy Care Portal, an online client dashboard for care plans, services, budgets, invoices, reimbursements, worker registration, and incident reporting, accessible 24/7 and supported by Australia-wide phone (1300 459 190) and email service from the Brisbane headquarters with no physical storefronts.
The company monetises through a subscription-style recurring fee on each client's government subsidy plus unit-priced pay-as-you-go service rates (e.g., Registered Nurse $145/hr, Personal Care $86/hr, House Cleaning $79/hr) that are priced materially below industry averages. Customer acquisition is driven by inbound phone enquiries, organic SEO around aged-care topics, a Knowledge Hub of educational content, the Community Champions advocacy program, the Share the Care referral scheme ($100 voucher per conversion), My Aged Care referrals, and celebrity ambassadors Allan Border and Paula Duncan. Trilogy Care has built an ecosystem of 19+ third-party channel and technology partners covering care-worker marketplaces (Care Vicinity, HireUp, CareSeekers, Find a Carer, Mobility), allied health (6 Degrees Health), meals (Lite and Easy, Cookaborough), healthcare equipment (Aidacare, CH2, Independence Australia), and back-office tools (Orange Plan, Aircall, Microsoft, BizCover), positioning the company as a low-fee, digital-first alternative to traditional ~35%-fee home-care providers and enabling clients to effectively double their funded care hours. The company is privately held with no disclosed institutional investors and is led by founder and chairman James Whitelaw.
Trilogy Care firmographics
Firmographics- Name
- Trilogy Care
- Legal name
- Trilogy Care Pty Limited
- Website
- https://trilogycare.com.au
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Trilogy Care is a private Australian aged-care provider administering government-funded Home Care Packages via a digital-first, remote-only model. It serves older Australians nationally through a 15% Self Managed and 26% Fully Coordinated tier, supported by an online care-management portal.
- Ownership category
- akta.pro rank
Where Trilogy Care is headquartered
LocationHeadquarters
- HQ city
- Bowen
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Trilogy Care business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Self Managed Package Fee: Charges a flat percentage rate of the Home Care Package subsidy for self-managing clients who handle their own worker sourcing and scheduling while Trilogy Care manages compliance and finances.
- Fully Coordinated Package Fee: Charges a flat percentage rate for clients who want self-management benefits with additional care coordination support, dedicated care partner, and worker sourcing assistance.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Self Managed - 15% flat rate of Home Care Package subsidy |
| Subscription | Annual | Fully Coordinated - 26% flat rate with dedicated coordination support |
| Unit Pricing | Pay-as-you-go | Service rates - Registered Nurse |
| Unit Pricing | Pay-as-you-go | Service rates - Occupational Therapist |
| Unit Pricing | Pay-as-you-go | Service rates - Physiotherapist |
| Unit Pricing | Pay-as-you-go | Service rates - Podiatrist |
| Unit Pricing | Pay-as-you-go | Service rates - Personal Care |
| Unit Pricing | Pay-as-you-go | Service rates - Social Support |
| Unit Pricing | Pay-as-you-go | Service rates - House Cleaning |
| Unit Pricing | Pay-as-you-go | Service rates - Shopping Assistance |
| Unit Pricing | Pay-as-you-go | Service rates - Gardening |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels6 records
Trilogy Care product offering
Product offeringCore offering
Trilogy Care is an Australian home care package provider offering two service tiers - Self Managed (15% flat fee) where clients source and schedule their own workers while Trilogy Care handles funding administration and compliance, and Fully Coordinated (26% flat fee) which adds dedicated care coordination, worker sourcing, and clinical support. Both tiers include access to the proprietary Trilogy Care Portal for managing care plans, services, budgets and invoices online. The company serves older Australians eligible for government Home Care Packages and operates Australia-wide via phone, email and online portal.
Product overview
Trilogy Care offers a dual-model home care service platform comprising two distinct service tiers: Self Managed (15% flat rate) and Fully Coordinated (26% flat rate). Self Managed allows clients to source and manage their own care workers while Trilogy Care handles funding administration and compliance. Fully Coordinated adds dedicated care coordination, worker scheduling, and clinical oversight. Both tiers include access to the Trilogy Care Portal for managing care plans, budgets, and invoices. Additional offerings include Same Day Sign On for expedited onboarding, the Community Champions advocacy program, Share the Care referral rewards, a Knowledge Hub educational resource, and a suite of client management forms including reimbursement, billing, worker registration, and incident reporting. The company connects clients with third-party care worker marketplaces (Care Vicinity, Find a Carer, HireUp, CareSeekers, Mobility) and partner suppliers for meals, allied health, and healthcare products.
Differentiator
Problem solved
Functional benefit
Products and services
- Self Managed Home Care Package Self-directed home care service where the client sources and manages their own care workers and schedule while Trilogy Care handles funding administration, workforce compliance checks (police, insurance, qualifications), monthly statements, reimbursements, and access to the online portal. Charged at a flat 15% of the Home Care Package subsidy. Designed for older Australians who want maximum choice, control and value from their government-funded Home Care Package.
- Fully Coordinated Home Care Service Supported home care service that adds a dedicated care coordinator, care partner, worker sourcing and engagement, scheduling, and clinical oversight to the Self Managed base. Includes access to in-house nursing staff for phone support and clinical escalation, plus high-needs coordination for clients with complex multidisciplinary needs. Charged at a flat 26% of the Home Care Package subsidy plus a transparent 10% administration loading. Designed for older Australians who want provider support with coordination while retaining choice of workers and services.
Quantifiable outcome
- Clients can double their care hours by self-managing vs using traditional fully-managed providers (35% fees vs 15%)
- +1 more outcomes
Companies that use Trilogy Care
Customer profileNamed customers6 records
Segments3 records
Ideal customer profiles2 records
Trilogy Care technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
Feature1 record
Trilogy Care partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core and minor.
- Care VicinitycoreOnline marketplace expanding care by connecting care workers with support service seekers. Trilogy Care directs potential support workers to register with Care Vicinity.
- Jim's GroupcoreTrusted local help for gardening, lawn care, handyman and home maintenance services at local rates. Part of Trilogy Care's premium supplier network.
- Find a CarercoreMarketplace connecting care workers with support service seekers. One of several platforms Trilogy Care recommends for sourcing care workers.
- HireUpcorePlatform simplifying the process of hiring support workers. Recommended as a resource for Trilogy Care clients seeking care workers.
- CareSeekerscorePlatform linking individuals with care and support workers. All carers on the platform meet requirements for providing recurring aged care services.
- MobilityminorPlatform connecting care providers, clients, and support workers collaboratively.
- CookaboroughminorReady-made meal platform featuring over 150 food providers. Trilogy Care clients receive $20 off first order.
- Lite and EasycoreMeal delivery service offering a large variety of options. Trilogy Care clients get first order free with code TRI30%. Trilogy Care calculates 70% of costs can be covered by Home Care Package.
- Eat Well HealthminorDietitian-guided nutrition shakes, fully funded with no co-contribution for Trilogy Care clients. New clients get free pack of Immune valued at $42.95.
- 6 Degrees HealthminorMobile physiotherapy services tailored to individual needs. Allied health partner for Trilogy Care clients.
- AidacarecoreTrusted healthcare equipment provider offering eligible Trilogy Care clients 10%-30% off select healthcare equipment and assistive technology with full delivery and setup.
- CH2minorLeading healthcare distributor partnering with Trilogy Care to offer exclusive 5%-50% discounts on medical consumables, pharmaceuticals, and equipment.
- Independence AustraliaminorNot-for-profit providing healthcare products, mobility aids, and support services nationwide. Trilogy Care clients get 5%-50% off continence aids, wound care, and nutrition supplies.
- BizCoverminorInsurance provider specializing in small business needs for care providers and service workers.
- Long View (Homeflex)minorUnlock part of home value without selling or new debt to help fund care, home modifications or living costs while staying at home.
- Brand LiftminorProfessional vinyl wrapping to boost brand visibility. Trilogy Care may subsidize costs for business partners.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Trilogy Care competitors and assessment
Company assessmentBroad incumbents
- KinCare: Large Australian in-home aged care provider offering both fully managed and self-managed HCP services. A broad incumbent competing in the same Home Care Package market with a wider service portfolio.
- BlueCare (UnitingCare Queensland): One of Australia's largest not-for-profit home and community aged care providers, delivering HCP services across Queensland and beyond. Overlaps with Trilogy Care in HCP delivery and is a natural competitor for government-funded clients.
- Australian Unity: Diversified mutual offering Home Care Packages, retirement living and broader health services. Competes in the same HCP market as Trilogy Care with a much larger, multi-product footprint.
Direct peers
- Mable: Platform connecting self-managing NDIS and aged care participants with independent support workers. Directly comparable to Trilogy Care in enabling self-management and worker choice, with similar marketplace partnerships and target audience.
- HireUp: Australian platform focused on disability and aged care support worker matching, enabling participants to self-direct their care. Comparable self-management thesis and target demographic to Trilogy Care.
- HomeMade: Australian self-managed home care provider offering a percentage-fee, portal-based model for Home Care Package recipients. Operates the same core niche as Trilogy Care: low-fee self-management with optional coordination support.
- CareSeekers: Australian marketplace linking individuals needing care with support workers, including HCP recipients. Already a Trilogy Care referral partner; competes for the same self-managing client and worker pools.
Emerging players
- Find a Carer: Marketplace connecting care workers with people seeking in-home aged and disability support. Listed as a Trilogy Care partner and competes for self-managed HCP worker sourcing.
- Better Caring: Australia-based self-management platform for aged care and NDIS, allowing participants to find and engage their own support workers. Overlaps directly with Trilogy Care's self-managed proposition.
Regional players
- Simply Helping: Australian home care and disability support provider with a self-management offering, with strong presence in select states. Comparable model and client base, but lighter national footprint than Trilogy Care.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Trilogy Care social profiles
Digital presenceTrilogy Care financial estimates
Financial estimateRevenue estimate
Valuation estimate
Trilogy Care leadership team
Management profileNumber of profiles
Profiles1 record
Trilogy Care funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Trilogy Care M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Trilogy Care
What does Trilogy Care do?
Trilogy Care is an Australian home care package provider offering two service tiers - Self Managed (15% flat fee) where clients source and schedule their own workers while Trilogy Care handles funding administration and compliance, and Fully Coordinated (26% flat fee) which adds dedicated care coordination, worker sourcing, and clinical support. Both tiers include access to the proprietary Trilogy Care Portal for managing care plans, services, budgets and invoices online. The company serves older Australians eligible for government Home Care Packages and operates Australia-wide via phone, email and online portal.
Is Trilogy Care a public or private company?
Trilogy Care is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Trilogy Care founded?
Trilogy Care was founded in 2020. It employs 101 to 250 people.
Where is Trilogy Care based?
Trilogy Care is headquartered in Bowen, Australia, in the Oceania region.
How does Trilogy Care make money?
Two revenue lines are on record. Self Managed Package Fee is the primary driver. The others are fully Coordinated Package Fee.
Who are Trilogy Care's main competitors?
Broad incumbents on record are KinCare, BlueCare (UnitingCare Queensland) and Australian Unity. Direct peers are Mable, HireUp, HomeMade and CareSeekers. Emerging players are Find a Carer and Better Caring. Simply Helping is listed as a regional player.
Does Trilogy Care have an API?
No public API is recorded for Trilogy Care.