Town Of Lillington The

What Town Of Lillington The does

The Town of Lillington is a municipal government incorporated under North Carolina law, located along the Cape Fear River in the heart of Harnett County, NC. It serves residents and businesses within town limits through eight operating departments: Administration, Engineering, Finance & Budget, Fire, Parks & Recreation, Planning & Inspections, Police, and Public Works. Core services include water distribution (35+ miles of lines purchased from Harnett Regional Water), sewer collection (27 miles of mains, 600 manholes), weekly trash and recycling pickup (outsourced to Carolina Trash and Septic at $22.57/month per residence), police protection (15 sworn officers led by Chief Frank Powers since 2000), fire suppression (volunteer department established 1917), and a portfolio of parks, recreation, and youth/senior programs priced on a resident vs. non-resident tiered subscription model.

The town operates with a lean ~20-employee staff complement and runs on a budget funded primarily by property taxes, utility service fees, recreation program fees, permits, and state/federal grants. Its technology stack is composed entirely of third-party SaaS platforms — MyGovHub for online utility bill payment, RecDesk for recreation registration, Cognito Forms for applications, BoardDocs for meeting management, Harnett County GIS for planning data, and WaterSmart for water usage tracking — with no proprietary technology platforms. Its 2026 strategic posture reflects active downtown revitalization under the March 2020 Downtown Lillington Master Plan, including a formal Facade Improvement Grant program, a major stormwater/sewer/streetscape bid on Harnett Street, and a tiered event partnership program (Diamond through Bronze) sourced from local businesses. Customer concentration is functionally total: residents and businesses inside town limits are a captive audience for utility services, while the user base for recreation programs is segmented by residency (resident vs. non-resident pricing) and age (youth, family, senior).

Name

Town Of Lillington The

Legal name

Town of Lillington

Website

https://lillingtonnc.org

Company type

Private

Founded year

1917

Operating status

Operating

Headcount range

11–50 employees

Short description

The Town of Lillington is a North Carolina municipal government serving residents and businesses within town limits with utilities (water, sewer, sanitation), public safety (police and fire), parks and recreation, and planning services, operated through eight departments and a tiered subscription pricing model.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water, Sewage and Other Systems (2213), Administration of Housing Programs, Urban Planning, and Community Development (9251), Police Protection (922120)

SIC

Water Supply (4941), Refuse Systems (4953)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Municipal government services
• Public utilities management
• Parks and recreation programs
• Public safety services
• Community development

Headquarters

HQ city

Lillington

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Utility Services Revenue: Revenue from water, sewer, and sanitation services provided to residents and businesses within town limits. Includes connection fees, monthly service charges, and usage-based billing.
2. Property Taxes: Primary municipal revenue source from property taxes levied on residential and commercial properties within the town jurisdiction.
3. Permits and Fees: Revenue from zoning permits, construction permits, food truck permits, and various development-related fees.
4. Recreation Program Fees: Fees collected for parks and recreation programs including sports leagues, summer camp, community center memberships, and facility rentals.
5. State and Federal Grants: Grant funding from state and federal sources for infrastructure improvements, downtown revitalization, and community development projects.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

The Town of Lillington is a municipal government that delivers essential public services to residents and businesses within its corporate limits, including water and sewer utilities, sanitation and recycling, police and fire protection, parks and recreation programs, planning/permitting/inspections, public works infrastructure maintenance, and community events. Operations are funded through property taxes, utility fees, permits, recreation program fees, and state/federal grants, with services organized across eight departments (Administration, Engineering, Finance, Fire, Parks & Recreation, Planning & Inspections, Police, Public Works).

Product overview

Town of Lillington is a municipal government offering a portfolio of citizen services rather than a unified software product. Core services include: MyGovHub online bill payment for utilities, Parks & Recreation programs (youth/adult sports, senior programs, summer camp), Public Works services (water distribution, sewer collection, sanitation/trash pickup), Police Department (law enforcement, investigations), Planning & Inspections (zoning, permits, long-range planning), and community facilities (community center, parks, athletic fields). The town uses third-party platforms for service delivery including RecDesk for program registration, MyGovHub for billing, and Harnett County GIS for planning data. Additional offerings include community events, a farmer's market, facade improvement grants, and a business sponsorship/partnership program.

Differentiator

Problem solved

Functional benefit

Products and services

• MyGovHub Online Bill Pay Online utility bill payment service for residents and businesses, allowing account lookup by account number and service address to view and pay water, sewer, and sanitation bills.
• Parks and Recreation Programs Affordable recreational programs for community members of Lillington and surrounding areas, including youth and adult sports leagues (flag football, tackle football, cheerleading, soccer, baseball, softball, basketball, T-ball, kickball), senior fitness, summer camp, before/after school care, and preschool.
• Water and Sewer Services Public water and sewer utility services for residents and businesses within town limits, including water distribution through 35+ miles of lines, sewer collection through 27 miles of mains and force mains (600 manholes), connection services, and account management. Water is purchased from Harnett Regional Water.
• Sanitation Services Weekly residential trash and recycling collection, yard waste pickup, and bulk item pickup delivered via contracted provider Carolina Trash and Septic (CTS), including 96-gallon garbage, 65-gallon recycling, and 96-gallon yard waste containers per residence.
• Police Department Services Law enforcement services including patrol, criminal investigations, emergency response, and community-based policing delivered by 15 sworn officers plus an administrative assistant.
• Community Facilities Municipal facilities including Lillington Community Center (fitness center, meeting rooms, kitchen, botanical trail access), Lillington Ball Park (4 multi-purpose fields), Bradley Field, Star Academy Gymnasium, River Park (ADA playground, amphitheater, canoe launch), McPhail Park (zipline, slide), Senter Park, and Lillington Botanical Trail.
• Planning and Inspections Municipal planning services including comprehensive and strategic land use planning, subdivision and zoning enforcement, building code inspections, permit processing (zoning, construction, food truck), and long-range planning projects such as the Downtown Master Plan and Bicycle/Pedestrian Master Plan.
• Community Events Community calendar and special events including Farmer's Market at McPhail Park (April-September, Saturdays 9am-1pm), Halloween Trunk-r-Treat, Christmas Tree Lighting, Christmas Parade, and seasonal community programs.
• Partnership and Sponsorship Program Tiered event sponsorship and partnership program (Diamond, Platinum, Gold, Silver, Bronze levels) offering local businesses visibility at town events and programs, including youth sports league team sponsorships.
• Facade Improvement Grant Downtown revitalization grant program providing funding criteria and qualifications for property owners to improve building facades in designated areas of the Town.
• Fire Department Services Volunteer fire suppression, fire prevention, emergency medical response, and rescue services delivered by the Lillington Volunteer Fire Department (established 1917); maintains an insurance rating of 4 that provides cost savings for property owners.

Quantifiable outcome

• Public Works maintains over 35 miles of water distribution lines and 27 miles of sewer mains serving town residents
• +2 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Partnerships

22 partnerships are on record, tiered diamond partner, platinum partner, gold partner, minor and core.

• O'Quinn-Peebles-Phillips Funeral Homediamond partnerGTM or Marketing Partner · 1 January 2026Diamond level event partner for 2026 town events. Logo displayed on partnership materials and event signage.
• J.E. Wombles & Sonsdiamond partnerGTM or Marketing Partner · 1 January 2026Diamond level event partner for 2026 town events. Logo displayed on partnership materials and event signage.
• KTB Utilities, Incplatinum partnerGTM or Marketing Partner · 1 January 2026Platinum level event partner for 2026 town events.
• First Bankgold partnerGTM or Marketing Partner · 1 January 2026Gold level event partner and team sponsor for youth sports leagues.
• Gregory's Jewelersgold partnerGTM or Marketing Partner · 1 January 2026Gold level event partner for 2026 town events.
• The Salmon Law FirmminorGTM or Marketing Partner · 1 January 2026Silver level event partner for 2026 town events.
• PHC RestorationminorGTM or Marketing Partner · 1 January 2026Silver level event partner for 2026 town events.
• Premier Auto Body SpecialistsminorGTM or Marketing Partner · 1 January 2026Silver level event partner for 2026 town events.
• BojanglesminorGTM or Marketing Partner · 1 January 2026Bronze level event partner for 2026 town events.
• Farm Bureau Insurance - Norman WatkinsminorGTM or Marketing Partner · 1 January 2026Bronze level event partner for 2026 town events.
• C&J AutominorGTM or Marketing Partner · 1 January 2026Bronze level event partner for 2026 town events.
• RLT & AssociatesminorGTM or Marketing Partner · 1 January 2026Bronze level event partner for 2026 town events.
• Lillington Chamber of CommercecoreStrategic or Co-development PartnerOfficial business resource partner linked from Town website for economic development and business support services.
• Harnett Area Rural Transit System (HARTS)coreStrategic or Co-development PartnerParatransit and ridesharing public transportation enabling residents to access destinations within the county.
• Harnett County GIScoreTechnology or IntegrationGeographic Information System providing mapping services and data analytics for planning and development activities.
• Harnett County SchoolscoreStrategic or Co-development PartnerPK-12 school district serving Harnett County. Linked as community resource for families. 28 schools served 20,615 students in 2015-16.
• Campbell UniversityminorStrategic or Co-development PartnerLocal university linked as community resource and educational partner for residents.
• Central Carolina Community CollegeminorStrategic or Co-development PartnerLocal community college linked as educational resource for workforce development and training.
• Carolina Trash and Septic (CTS)coreChannel Partner/ Reseller/ DistributorContracted provider of weekly trash and recycling services for residential customers within town limits at $22.57/month.
• Harnett Regional WatercoreChannel Partner/ Reseller/ DistributorWater supplier to Town of Lillington. Surface water from Cape Fear River treated at 310 W Duncan St facility. Town purchases water from Harnett Regional Water for distribution to customers.
• Stuart, Inc.coreImplementation/ SI/ Consulting PartnerConsulting firm that provided technical expertise for Downtown Lillington Master Plan adopted March 10, 2020. Project began May 2019.
• Lillington Area Booster ClubcoreStrategic or Co-development PartnerYouth sports booster organization seeking team sponsors for soccer season. Sponsorships available for $300 to advertise on team uniform backs.

Scale indicators11 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Town of Apex, NC: Fast-growing central NC municipal government with strong utility, planning, and parks programs; comparable operating model but a meaningfully larger and more affluent peer.
• Town of Holly Springs, NC: Wake County municipal government with a similar service portfolio and rapid residential growth; relevant as a regional benchmark for utility, planning, and recreation scale-up.
• Town of Clayton, NC: Regional NC municipal government offering utility, planning, and recreation services; comparable in service mix but operating at a larger scale in Johnston County.

Direct peers

• Town of Fuquay-Varina, NC: Growing central NC municipal government offering water, sewer, parks, and planning services; comparable in service mix but larger and faster-growing, useful as a growth trajectory reference.
• Town of Dunn, NC: Peer small-town municipal government in Harnett County providing comparable utility, public safety, parks, and planning services; directly comparable in scale and service mix.
• Town of Sanford, NC: Nearby Lee County municipal government offering the same portfolio of water, sewer, sanitation, police, fire, and parks services; comparable as a small-city municipal operator in central NC.
• Town of Benson, NC: Small NC municipal government offering comparable utility billing, public safety, and recreation services; comparable in scale and rural-to-suburban demographic profile.
• Town of Angier, NC: Small Harnett County-adjacent town providing similar municipal services including water, sewer, and recreation; closely comparable in size, geography, and service scope.
• Town of Erwin, NC: Harnett County municipal government with overlapping utility, public works, and recreation services; one of the most direct same-county peers to Lillington.
• Harnett County Government: County-level government that supplies wholesale water (Harnett Regional Water), transit, GIS, and schools to Lillington; critical upstream partner and the most directly comparable public-sector entity in scope.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks4 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/town-of-lillington-the

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town Of Lillington The