Local Doctors

What Local Doctors does

Local Doctors, operating under Tāmaki Health Group Ltd, is the largest independently owned primary healthcare group in New Zealand, founded in 1977 by Dr Kantilal Patel and Ranjna Patel as a single GP clinic in Otara, South Auckland. The company operates a network of 52 clinics nationwide, including 30+ in Auckland under the Local Doctors and White Cross Urgent Care brands, alongside wholly owned subsidiaries Bettr (24/7 online GP service) and Total Healthcare PHO. It serves over 365,000 enrolled patients, treats more than 4,000 patients per day, and employs nearly 1,000 staff, with specialisation in Pasifika and South Auckland communities and culturally appropriate, multilingual care.

The core technology stack is built on Oracle Fusion Cloud HCM (deployed with Deloitte New Zealand) for workforce operations including recruitment, onboarding, AI-driven workforce reporting, and employee learning, and the ManageMyHealth patient portal for patient-facing services such as appointment booking, repeat prescriptions, lab results, and health-record access. Distribution is multi-channel: physical clinic walk-ins and appointments, 24/7 urgent care at select locations (Ōtara and Ascot), the Bettr online GP platform, and the ManageMyHealth portal, with two 24/7 urgent care facilities launched in 2025-2026.

The business model blends government-subsidised revenue from Primary Health Organisation (PHO) capitation through Health New Zealand, per-visit GP consultation fees ($22 or under with Community Services Card, free for under-14s), ACC subsidised injury care, fee-for-service immigration medical examinations (panel physician for Immigration New Zealand), and ancillary specialist services such as podiatry. Ongoing strategic actions include clinic acquisitions (e.g., Dynamic Family Doctors in August 2025), new service lines (podiatry, gym-based clinics via BBM Motivation), and 24/7 after-hours expansion, supported by Oracle HCM automation that reduced recruitment timelines from months to approximately three weeks.

Name

Local Doctors

Legal name

Tāmaki Health Group Ltd

Website

https://localdoctors.co.nz

Company type

Private

Founded year

1977

Operating status

Operating

Headcount range

11–50 employees

Short description

Local Doctors, operating under Tāmaki Health Group Ltd, is the largest independently owned primary healthcare network in New Zealand, running 52 clinics nationwide (30+ in Auckland) serving 365,000+ enrolled patients with subsidised GP care, urgent care, online GP, and immigration medical services.

Ownership category

akta.pro rank

Product category

Primary Healthcare Services

NAICS

Offices of Physicians (except Mental Health Specialists) (621111), Offices of Physicians (62111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011)

akta.pro primary industry

Retail & Walk-In Primary Care Clinics (HLAFAGAC)

akta.pro secondary industries

Primary Care & General Medicine Virtual Care (HLALAAAA), Urgent Care & On-Demand Virtual Visits (HLALAAAB), After-Hours & Walk-In Primary Care Clinics (HLAFADAH)

Keywords

• General practice clinics
• Primary healthcare services
• Urgent care clinics
• Online GP consultations
• Community health services

Headquarters

HQ city

Auckland

HQ country

New Zealand

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Government Subsidised Healthcare: Primary revenue from subsidised patient consultations through Primary Health Organisation (PHO) funding arrangements with Health New Zealand. Enrolled patients receive subsidised GP consultations.
2. Patient Consultation Fees: Revenue from GP consultations. Standard enrolled patient fee is $22 or under with Community Services Card. Children under 14 are seen free of charge. After-hours and urgent care fees apply.
3. ACC (Accident Compensation Corporation): Revenue from ACC-covered injury management services. ACC subsidises treatment for accidental injuries occurring in New Zealand.
4. Immigration Medical Services: Fee-for-service immigration medical examinations for visa applicants. Includes medical exams, blood tests, urine tests, and chest x-rays. X-ray only cost is $130.
5. Specialist Services: Revenue from specialist services including podiatry ($25-$60), minor surgery, and other ancillary healthcare services.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels7 records

Core offering

Local Doctors operates a network of general practice and urgent care clinics across Auckland and wider New Zealand, providing subsidised GP consultations, accident and injury management, child health, sexual health, chronic condition management, cervical screening and pregnancy care, immigration medical examinations, podiatry, and mental wellness support. Enrolled patients can access any clinic in the network and 24/7 online GP consultations via Bettr at the enrolled patient price, with most GP consults priced at $22 or under for Community Services Card holders and free for enrolled children under 14.

Product overview

Local Doctors is a network of over 50 primary healthcare clinics across New Zealand, operating primarily under the Local Doctors and White Cross Urgent Care brands, both owned by parent company Tāmaki Health. The network includes in-person GP clinics offering general practice services, urgent care clinics (some open 24/7), and the online GP service Bettr. Enrolled patients can access any clinic in the network at the enrolled patient price. Additional services include mental wellness support through the Wellness Support Team, immigration medical services, podiatry, and health coaching programmes for chronic conditions. The company serves over 365,000 patients across 52 clinics nationwide with nearly 1,000 staff.

Differentiator

Problem solved

Functional benefit

Brands

• Bettr: 24/7 online GP service accessible to enrolled patients at the enrolled patient price
• White Cross Urgent Care
• Mana 4 Mums

Products and services

• Local Doctors GP Clinic Network

Quantifiable outcome

• Over 4,000 patients treated per day across the network
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

AI capability2 records

Feature3 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• ASB PolyfestcoreGTM or Marketing Partner · 19 February 2026Official Diversity Stage sponsor at ASB Polyfest 2026. Partnership builds on long-standing relationship with Polyfest and the wider multicultural community. Local Doctors has a stall on site with activities and prizes, with Wellness Support Team present to discuss health.
• Health New Zealand | Te Whatu OracoreStrategic or Co-development Partner · 1 December 2025Collaboration on measles outbreak response and immunisation campaigns. Pacific healthcare partners including Local Doctors received acknowledgement from Health NZ's Pacific Health Directors and Minister of Health for collective response to measles outbreak and improved immunisation rates.
• ZURUminorGTM or Marketing Partner · 27 August 2025ZURU donated free packs of Rascals Nappies distributed at some Local Doctors clinics for families with children under two who aren't yet fully immunised, as part of childhood immunisation promotion.
• OraclecoreTechnology or Integration · 1 January 2025Oracle provides Cloud HCM (Human Capital Management) for workforce operations including recruitment, onboarding, workforce reporting, and employee learning. Implementation of Oracle Fusion Cloud Applications modernises HR operations and improves staff experience across the organisation.
• Deloitte New ZealandcoreImplementation/ SI/ Consulting Partner · 1 January 2025Deloitte New Zealand managed the Oracle Cloud HCM implementation as a member of Oracle PartnerNetwork (OPN). The implementation delivered significant operational improvements including reducing recruitment timelines from months to approximately three weeks.
• BettrcoreTechnology or IntegrationBettr.co.nz is the 24/7 online GP service integrated with Local Doctors network. Enrolled patients access online care at enrolled patient prices ($45 or $25 with CSC, free for under-14s).
• BBM MotivationminorStrategic or Co-development PartnerPartnership with BBM Motivation to introduce GP clinics in gyms, boosting health screening and support for Māori and Pasifika communities struggling with obesity-related issues.

Scale indicators7 records

Recent moves8 records

Expansion highlights6 records

Emerging players

• Practice Plus: New Zealand urgent care and GP clinic operator with co-located services. Comparable because it competes in the same urgent care and walk-in primary care space, including extended-hours delivery.
• CareHQ: New Zealand-backed virtual GP consultation service offering online doctor visits. Directly comparable to Local Doctors' Bettr online GP service for the same patient segment and enrolled pricing model.
• The Fono: NZ Pacific-led primary healthcare and social services provider across Auckland. Comparable for its culturally targeted community primary care model serving similar Pacific and Māori populations as Local Doctors.
• Tū Ora Compass Health: Wellington-region PHO supporting primary care practice networks. Comparable as a PHO infrastructure provider operating within the same Health NZ funding model and clinic ecosystem as Local Doctors.
• Pegasus Health: Canterbury-based PHO supporting general practices across the South Island. Comparable as a regional PHO network operator working with the same Health NZ funding framework and competing for the same enrolled-patient base.
• Doctors on Demand: New Zealand online GP and telehealth platform offering virtual consultations. Comparable to Bettr as a digital-first primary care channel targeting the same patient base in New Zealand.
• ProCare: Auckland-based Primary Health Organisation (PHO) coordinating primary care services across a large network of GP practices. Comparable because it operates in the same PHO funding model and competing clinic ecosystem as Local Doctors.

Regional players

• CityMed: Auckland-based GP and urgent care clinic operator. Directly comparable as a local Auckland competitor in the walk-in and enrolled GP market, though smaller in clinic count than Local Doctors.

Direct peers

• Tend Health: New Zealand digital-first primary care provider combining online GP consultations with physical clinics in Auckland and other centres. Directly competes with Local Doctors for enrolled patients and represents the most comparable primary care peer in the NZ market.
• Green Cross Health: NZX-listed NZ primary care and pharmacy network operating community health services and medical clinics alongside Unichem and Life Pharmacy brands. Highly comparable as a multi-site primary healthcare operator in New Zealand with overlapping patient base.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/localdoctors.nz
• Instagraminstagram.com/localdoctors.nz
• TikToktiktok.com/@local.doctors
• LinkedInlinkedin.com/company/local-doctors

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Local Doctors