Lock & Quay Restaurant
Lock & Quay is a single-location waterfront bar and grill restaurant in Hayes, Greater London, established 2013 and operated by Quay Events Ltd, serving dine-in, takeaway, and delivery customers across Greater London via its own app, Just Eat, and Uber Eats, with additional private hire and themed event programming.
- Company typePrivate
- Founded2013
- HeadquartersHayes, United Kingdom
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Lock & Quay Restaurant does
Lock & Quay is a single-location waterfront bar and grill restaurant located at West Quay Drive, Hayes, Greater London (UB4 9TA), operated by the legal entity Quay Events Ltd. The venue was established in November 2013 and underwent a full refurbishment in April 2021, reopening with a contemporary interior and a fully covered and heated waterfront terrace. The restaurant serves breakfast, lunch, and dinner, with a menu spanning starters (£5.50–£16), main courses and steaks (up to £42), a children's menu, traditional Sunday roasts, and an extensive drinks list including cocktails, wines, beers, and champagne. A 10% discretionary service charge applies to table-service bills and 12.5% to the bar and grill menu, with all prices quoted in GBP.
The business operates three primary service channels: dine-in at the restaurant with 50–70 indoor covers and 150 outdoor terrace seats; takeaway and delivery across Greater London via Just Eat, Uber Eats, and a proprietary mobile ordering app published on Google Play and Apple App Store; and advance table reservations through the Favourite Table booking system. Revenue is generated through per-cover food and beverage sales, takeaway and delivery transaction fees, and higher-value private functions including weddings, birthday parties, corporate events, and funeral receptions, alongside seasonal and themed programming such as Christmas party nights, Christmas Day 5-course lunch (£95 adults, £40 children), and tribute-act evenings (£35–£39 per cover). Marketing is multi-channel, combining the company website, mobile app, third-party delivery marketplaces, weekly promotional specials, a recurring moorers loyalty discount, and an events and live music programme.
The company employs 18 staff, holds no disclosed institutional investment or parent company, and is privately held. Customer segments are exclusively consumer-facing and horizontal: local families and individuals, private event bookers, and repeat patrons including resident boat moorers benefiting from a loyalty pricing tier. Technology infrastructure is standard for the UK casual dining sector, comprising front-of-house reservations, marketplace delivery integrations, a proprietary ordering app, and commodity web infrastructure (Reach Solutions website build, hCaptcha bot protection), with no disclosed AI/ML capabilities, data assets, patents, or external funding events.
Lock & Quay Restaurant firmographics
Firmographics- Name
- Lock & Quay Restaurant
- Legal name
- Quay Events Ltd
- Website
- https://lockandquay.co.uk
- Company type
- Private
- Founded year
- 2013
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Lock & Quay is a single-location waterfront bar and grill restaurant in Hayes, Greater London, established 2013 and operated by Quay Events Ltd, serving dine-in, takeaway, and delivery customers across Greater London via its own app, Just Eat, and Uber Eats, with additional private hire and themed event programming.
- Ownership category
- akta.pro rank
Lock & Quay Restaurant industry classification
Industry- Product category
- Casual Dining Restaurants
- NAICS
- Full-Service Restaurants (722511)
- SIC
- Retail-Eating & Drinking Places (5810)
- akta.pro primary industry
- All-Day Dining Restaurants (THAFACAJ)
Keywords
Where Lock & Quay Restaurant is headquartered
LocationHeadquarters
- HQ city
- Hayes
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Lock & Quay Restaurant business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Supply Chain, Operations, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- Dine-in Food and Beverage Sales: Primary revenue stream from serving meals and drinks to customers at the waterfront restaurant location in Hayes, Greater London. Menu includes breakfast, bar and grill classics, Sunday roasts, and extensive drinks selection.
- Takeaway and Delivery: Takeaway and delivery services via Just Eat, Uber Eats platforms, and proprietary mobile app. Customers can order for collection or home delivery throughout Greater London.
- Private Event Hire and Functions: Revenue from exclusive and part-hire private functions including weddings, birthday parties, corporate events, and funeral receptions. Venue accommodates 50-70 indoor covers and 150 outdoor seats.
- Special Event Dining: Seasonal and themed dining events including Christmas parties (with live music/DJ), New Year's Eve celebrations, and special themed nights (ABBA tribute, Elton John tribute, etc.)
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Main Menu Items (Starters, Mains, Desserts) |
| Unit Pricing | Pay-as-you-go | Beverages (Wines, Cocktails, Beers) |
| Unit Pricing | Pay-as-you-go | Christmas Day Dining |
| Unit Pricing | Pay-as-you-go | Themed Event Nights |
| Unit Pricing | Pay-as-you-go | Breakfast Menu |
Go-to-market motion2 records
Distribution channels5 records
Marketing channels6 records
Lock & Quay Restaurant product offering
Product offeringCore offering
Lock & Quay is a waterfront bar and grill restaurant in Hayes, Greater London that serves breakfast, lunch, and dinner (including traditional Sunday roasts) for dine-in customers and offers takeaway and home delivery throughout Greater London. The venue also hosts private functions such as weddings, birthday parties, corporate events, and funeral receptions, and runs a programme of themed nights and seasonal celebrations including Christmas parties and Christmas Day lunch.
Product overview
Lock & Quay is a single-location waterfront bar and grill restaurant in Hayes, Greater London, established in 2013. The core offering is the dine-in bar and grill restaurant serving breakfast (all day), lunch, dinner, and traditional Sunday roasts. The business operates three complementary service channels: dine-in service at the restaurant (with 50-70 indoor covers and 150 outdoor terrace seats), takeaway/collection via their proprietary mobile app, and delivery through third-party platforms Just Eat and Uber Eats. Additional revenue streams include private event hire (weddings, parties, corporate events), seasonal Christmas events, and afternoon tea service. The restaurant has a dedicated vegan menu and children's menu alongside the main offerings.
Differentiator
Problem solved
Functional benefit
Products and services
- Bar and Grill Restaurant (Dine-In)
- Takeaway Menu
- Home Delivery Service
- Private Functions and Event Hire Venue hire for private events including weddings, birthday parties, funeral receptions and corporate events. The venue accommodates 50 covers indoors (expandable to 70) and 150 seats on the waterfront terrace, with both exclusive and part-hire booking options.
- Christmas Events and Festive Bookings Seasonal Christmas dining packages including festive party nights with live music and DJs, Christmas Day 5-course lunch at £95 per adult / £40 per child (2pm sitting), and Boxing Day service.
- Afternoon Tea Service Afternoon tea service available Monday to Saturday from 12:00pm to 5:00pm, pre-booking required, including selection of teas with assorted pastries and sandwiches.
- Sunday Roasts Traditional Sunday roast service from 12:00pm, featuring roast beef, lamb, chicken or pork with trimmings, roast potatoes, Yorkshire puddings and vegetables, alongside selected main courses and sharing menus.
- Breakfast Menu All-day breakfast service featuring Full English (£12), Mini Breakfast (£10), Veggie Breakfast (£10.50), breakfast sandwiches from £7.50-£8, eggs Benedict/Florentine, and buttermilk pancakes.
Companies that use Lock & Quay Restaurant
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles3 records
Lock & Quay Restaurant technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration5 records
Feature1 record
Lock & Quay Restaurant partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core and minor.
- Just EatcoreJust Eat is a third-party delivery platform partnership enabling Lock & Quay to offer takeaway and delivery services to customers throughout Greater London.
- Uber EatscoreUber Eats partnership provides additional delivery channel for Lock & Quay's takeaway and delivery menu to customers in Greater London.
- Favourite TablecoreFavourite Table provides the online table booking system used by Lock & Quay for managing reservations and table bookings at the restaurant.
- Dine at DomeminorDine at Dome is a dining experiences platform listing Lock & Quay for customers to discover and book dining experiences at the restaurant.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Lock & Quay Restaurant competitors and assessment
Company assessmentDirect peers
- Côte Brasserie: National UK brasserie chain offering all-day dining, brunch, and bar service at comparable price points — directly comparable as a full-service restaurant with similar daypart and menu structure.
- Bill's Restaurant: UK full-service casual dining chain operating all-day breakfast, brunch, and bar menus — comparable service model and broad daypart coverage to Lock & Quay.
- Miller & Carter: UK steakhouse specialist chain focused on premium steaks and grilled dishes — mirrors Lock & Quay's bar and grill positioning and steak-led menu at multi-site scale.
- Browns Brasserie & Bar: UK chain of upscale-casual brasserie and bar restaurants serving similar menus (steaks, grills, weekend brunch, cocktails) in destination high-street locations — directly comparable concept and target customer.
Broad incumbents
- The Restaurant Group: UK-listed multi-brand restaurant operator (Wagamama, Frankie & Benny's, Brunch & Lunch) — relevant comparable as a multi-channel UK restaurant operator at scale.
- Fuller, Smith & Turner (Fuller's): UK pub and hotel operator with a significant food-led pub estate offering bar and grill menus, Sunday roasts, and events — comparable as a UK operator of food-led destination venues.
- Wagamama: Major UK casual dining chain with multi-channel dine-in, takeaway, and delivery — comparable as a multi-channel UK restaurant operator though distinct cuisine category.
- Pizza Express: Major UK casual dining chain with dine-in, takeaway, and delivery channels — comparable as a multi-channel UK restaurant operator at greater scale.
- Greene King: Large UK pub operator with food-led pubs serving similar bar and grill menus, roasts, and events — comparable as a UK food-led hospitality operator.
- Gaucho: Upscale UK steakhouse chain offering premium grilled meats and cocktails — overlapping steakhouse focus but at a more premium positioning and larger chain scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks5 records
Key highlights7 records
Customer concentration
Lock & Quay Restaurant social profiles
Digital presenceLock & Quay Restaurant financial estimates
Financial estimateRevenue estimate
Valuation estimate
Lock & Quay Restaurant leadership team
Management profileNumber of profiles
Lock & Quay Restaurant funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Lock & Quay Restaurant M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Lock & Quay Restaurant
What does Lock & Quay Restaurant do?
Lock & Quay is a waterfront bar and grill restaurant in Hayes, Greater London that serves breakfast, lunch, and dinner (including traditional Sunday roasts) for dine-in customers and offers takeaway and home delivery throughout Greater London. The venue also hosts private functions such as weddings, birthday parties, corporate events, and funeral receptions, and runs a programme of themed nights and seasonal celebrations including Christmas parties and Christmas Day lunch.
Is Lock & Quay Restaurant a public or private company?
Lock & Quay Restaurant is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Lock & Quay Restaurant founded?
Lock & Quay Restaurant was founded in 2013. It employs 11 to 50 people.
Where is Lock & Quay Restaurant based?
Lock & Quay Restaurant is headquartered in Hayes, United Kingdom, in the Europe region.
How does Lock & Quay Restaurant make money?
Four revenue lines are on record. Dine-in Food and Beverage Sales are the primary driver. The others are takeaway and Delivery, private Event Hire and Functions and special Event Dining.
Who are Lock & Quay Restaurant's main competitors?
Direct peers on record are Côte Brasserie, Bill's Restaurant, Miller & Carter and Browns Brasserie & Bar. Broad incumbents are The Restaurant Group, Fuller, Smith & Turner (Fuller's), Wagamama, Pizza Express, Greene King and Gaucho.
Does Lock & Quay Restaurant have an API?
No public API is recorded for Lock & Quay Restaurant.
What industry is Lock & Quay Restaurant in?
Lock & Quay Restaurant's product category is Casual Dining Restaurants. Its primary akta.pro industry code is THAFACAJ, All-Day Dining Restaurants. Its NAICS code is 722511 and its SIC code is 5810.