Mary's House Services

What Mary's House Services does

Mary's House Services is a community-funded, not-for-profit charitable organization (ABN 43 606 187 839) registered in New South Wales, Australia, founded in 2015 and operating since November 2016. It provides an integrated suite of services for women and children escaping domestic and family violence in Sydney's northern suburbs. Core offerings comprise (1) Mary's House Refuge, a 24/7 crisis accommodation facility accommodating up to four women and their children nightly with tertiary-qualified specialist DV social workers delivering case management, housing coordination, and relocation support; and (2) the Community Programs Centre, offering therapeutic and wellbeing programs including Reflect & Restore, DV Workshop, Parenting and DFV, Art Therapy, Connect (exercise-based physiotherapy), and Financial Wellbeing workshops in partnership with CatholicCare. A differentiated service is Technology Safety Sweeps, conducted in partnership with Protective Group to detect hidden cameras, listening devices, trackers, and spyware used in tech-facilitated abuse.

The organization's business model is a charitable donations-and-events model with no fees charged to clients. Revenue streams comprise individual community donations, corporate partnerships, bequests (legacy gifts), fundraising events (annual Walk, Golf Day, Hope Lives Here Luncheon, Mother's Day Gift Card Drive, Christmas raffle), and limited government grants (a 2025 NSW grant for casework services). Operations are supported by ~20 employees, a credentialed board (Chair Helen Conway AO, Deputy Chair Dr David Scott FAICD), and an active volunteer and corporate partner ecosystem spanning Sydney's Lower North Shore. Outreach is delivered through a 24/7 crisis line (1800 002 111), referral pathways via NSW Domestic Violence Line, self-referrals, and direct email/online intake. Mary's House Services has provided over 20,000 safe room nights and supports 400+ clients annually across clients from 37 countries and 30 Sydney postcodes. Patronage is held by Her Excellency Sam Mostyn AC, Governor-General of Australia (since May 2025).

Name

Mary's House Services

Legal name

Mary's House Services Limited

Website

https://maryshouse.org.au

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

Mary's House Services is a community-funded Australian not-for-profit that provides refuge accommodation, specialist social work case management, therapeutic programs, and technology safety sweeps for women and children escaping domestic and family violence in Sydney's northern suburbs.

Ownership category

akta.pro rank

Product category

Domestic Violence Support Services

NAICS

Other Individual and Family Services (62419), Community Housing Services (62422)

SIC

Services-Social Services (8300)

akta.pro primary industry

Domestic Violence & Abuse Support Services (BPAGAEAD)

Keywords

• Domestic violence support
• Refuge accommodation services
• Community therapeutic programs
• Women and children services
• Family violence casework

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Community Donations: Individual donations from community members supporting the organization's mission to provide safety and refuge for women and children escaping domestic violence.
2. Corporate Partnerships: Partnerships with businesses providing financial support, gifts-in-kind, workplace giving programs, and pro-bono professional services.
3. Fundraising Events: Revenue from events including annual Mary’s House Walk, Golf Day, Hope Lives Here Luncheon, Christmas raffles, Mother’s Day gift card drives, and community fundraising initiatives.
4. Bequests: Legacy gifts left in wills to Mary’s House Services, including specific sums, residual gifts, percentage of estate, or real estate/shares.
5. Government Grants: Limited government funding, with a recent grant for casework services from NSW government, though organization remains primarily community-funded.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Mary's House Services is a community-funded not-for-profit that provides refuge accommodation for up to four women and their children every night, plus specialist case management by tertiary-qualified domestic violence social workers. Through its Community Programs Centre, it delivers a suite of therapeutic and wellbeing programs (Reflect & Restore, DV Workshop, Parenting and DFV, Art Therapy, Connect exercise program, and Financial Wellbeing workshops), housing coordination, relocation support, and technology safety sweeps for victims of tech-facilitated abuse.

Product overview

Mary's House Services is a community-funded not-for-profit organisation providing an integrated suite of services for women and children escaping domestic and family violence. The core offerings consist of Mary's House Refuge (emergency accommodation for up to four women and their children nightly) and the Mary's House Community Programs Centre (offering therapeutic and wellbeing programs including Reflect & Restore, DV Workshop, Parenting and DFV, Art Therapy, Connect, and Financial Wellbeing workshops). Additional support services include specialist case management by domestic violence social workers, housing coordination, technology safety sweeps, and relocation assistance. The organisation also hosts annual fundraising events including the Mary's House Walk, Golf Day, and Hope Lives Here Luncheon.

Differentiator

Problem solved

Functional benefit

Products and services

• Mary's House Refuge Emergency accommodation service providing safe, temporary housing for up to four women and their children escaping domestic and family violence every night of the year. Each client is allocated a specialist domestic violence social worker for comprehensive casework support.
• Mary's House Community Programs Centre Physical and virtual safe space providing therapeutic groups, workshops, advice clinics, and wellbeing programs for women who have experienced or are experiencing domestic and family abuse. Services are available in-person and online.
• Reflect & Restore Program Four-week group program blending psychoeducation with therapeutic activities including art, drumming, and mindfulness for women who have left an abusive relationship.
• Parenting and DFV Program Five-week group program incorporating Black Box Parenting, Attachment Theory, Emotional Coaching, and Bringing Up Great Kids to help mothers support children impacted by domestic and family violence.
• Art Therapy Five-week group program using creative arts to develop self-awareness, explore emotions, address emotional conflicts, and improve self-esteem for women who have experienced abuse.
• Connect Program Eight-week exercise-based physiotherapy program (Level 1 and Level 2) run by an exercise-sensitive physiotherapist to help women who have experienced abuse strengthen physical and emotional health.
• DV Workshop Workshop providing an overview of domestic and family violence, coercive control legislation, safety issues, and available support services.
• Financial Wellbeing Workshop 90-minute workshop run in conjunction with CatholicCare to help women who have experienced financial abuse gain basic knowledge on budgeting, debt, and financial support services.
• Case Management Services Specialist domestic and family violence social workers providing tertiary-qualified casework support, goal setting, and connection to holistic wellbeing services.
• Housing Coordination Specialist Housing Coordinator service helping women navigate the complex housing situation in Sydney and find alternative accommodation beyond their refuge stay.
• Relocation Services Support services for women leaving the refuge, including organisation of moving personal belongings, setting up a new home, and connection to transition services.
• In-House Clinics and Referral Pathways Additional services including safety planning, trauma-informed counselling, family law matters support, and financial counselling delivered through clinics and referral pathways.
• Technology Safety Sweeps Security sweeps of houses, cars, and electronic devices conducted by Protective Group to detect hidden cameras, listening devices, tracking devices, and spyware used in technology-facilitated abuse. Includes education for caseworkers and victims on protection.

Quantifiable outcome

• 95% of women report feeling immediate relief and safety when entering the service
• +4 more outcomes

Named customers5 records

Segments2 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature2 records

Partnerships

16 partnerships are on record, tiered major, presenting, flagship, core and supporting.

• Brokenwood WinesmajorGTM or Marketing Partner · 7 May 2026Major Partner for the 2026 Mary’s House Services Golf Day, contributing to fundraising efforts to support women and children escaping domestic violence.
• Santone LawyerspresentingGTM or Marketing Partner · 7 May 2026Presenting Partner for the 2026 Golf Day event, supporting the organization’s fundraising initiatives.
• MG MotorpresentingGTM or Marketing Partner · 7 May 2026Presenting Partner for the 2026 Golf Day event, supporting the organization’s fundraising initiatives.
• North Sydney BearspresentingGTM or Marketing Partner · 7 May 2026Presenting Partner for the 2026 Golf Day event, supporting community awareness and fundraising for domestic violence services.
• Rydges North SydneypresentingGTM or Marketing Partner · 7 May 2026Presenting Partner for the 2026 Golf Day, also donating food and refreshments for Walk event, supporting the organization’s fundraising and community events.
• Ord MinnettmajorGTM or Marketing Partner · 26 October 2025Walk partner for Mary’s House Walk 2025, a major annual fundraising event for the organization. Supports community engagement and fundraising efforts.
• Holding RedlichmajorGTM or Marketing Partner · 26 October 2025Walk partner for Mary’s House Walk 2025, supporting the organization’s major annual fundraising event and community awareness campaign.
• GT CommunicationspresentingGTM or Marketing Partner · 3 April 2025Hosted inaugural Mary’s Long Lunch fundraiser at Piato Restaurant in McMahons Point, bringing together clients, media contacts, and industry partners to support Mary’s House Services.
• Mater Hospital SydneyflagshipStrategic or Co-development Partner · 1 January 2015Acknowledged as the first and enduring corporate partner of Mary’s House Services since establishment in 2015. The Mater Hospital has stood with the organization through its entire journey, providing ongoing support for women and children escaping domestic violence.
• Protective GroupcoreStrategic or Co-development PartnerFather-son security team (Stephen and Tristan Wilson) providing technology safety sweeps of houses, cars and electronic devices for victims of tech-facilitated abuse. Checks for hidden cameras, listening devices, trackers, and spyware, and educates caseworkers and victims on protection.
• CatholicCarecoreStrategic or Co-development PartnerPartnership to deliver the Financial Wellbeing workshop, providing financial counselling and education on financial abuse, budgeting, debt management, and financial support services for domestic violence survivors.
• Rotary Clubs of Bradfield Community RegionsupportingGTM or Marketing PartnerCollaborated to provide free sausage sizzle, tea and coffee stand, and fruit for Walk 2025 event participants.
• NSW Police BandsupportingGTM or Marketing PartnerVolunteered entertainment for the Mary’s House Walk 2025 community event.
• HMAS WaterhensupportingGTM or Marketing PartnerSupporting partner for Mary’s House Walk 2025 event.
• SES (State Emergency Service)supportingGTM or Marketing PartnerSupport organization for Mary’s House Walk 2025 community event.
• St John AmbulancesupportingGTM or Marketing PartnerProvided medical assistance standby for Mary’s House Walk 2025 community event.

Scale indicators14 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• Mission Australia: Large national community services organization operating homelessness, DV and family services; comparable in providing refuge and community DV programs funded by government and donations.
• Wesley Mission: Large faith-based non-profit operating DV refuges, homelessness services and community support programs across NSW; comparable as a larger, multi-service community-funded DV operator.
• Salvation Army Australia (Salvos): Federated faith-based non-profit delivering crisis accommodation, DV support and outreach across Australia; comparable as a large-scale refuge and community support operator reliant on donations and government funding.
• Domestic Violence NSW: NSW peak body representing specialist DV services; comparable as a sector-level support and capacity-building organization that Mary's House interacts with as a member service.
• Women's Safety NSW: Peak body for NSW women's domestic and family violence services; comparable as a NSW DV-sector advocacy, training and resource organization with overlapping client and partner ecosystem.
• Relationships Australia (NSW): Federated provider of family and relationship services including DV counselling and family dispute resolution; comparable as a community-funded non-profit delivering DV-related counselling in the same NSW market.

Direct peers

• 1800RESPECT: National domestic, family and sexual violence counselling service funded by the Australian Government; comparable in providing free, phone- and web-based crisis support to victim-survivors across Australia.
• YWCA Australia: Federated women's organization operating women's refuges and DV support programs across multiple Australian states; directly comparable as a multi-site DV refuge and community support operator.
• Women's Domestic Violence Crisis Service (WDVCS): Victoria's state-wide DV crisis service providing crisis lines and case management for victim-survivors; directly comparable operating model to Mary's House Services' integrated refuge, casework and crisis line delivery.
• Aboriginal Women's Domestic Violence Support Service: NSW-based specialist DV support service for Aboriginal and Torres Strait Islander women; comparable as a culturally focused DV refuge and casework provider serving a similar victim-survivor cohort.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/@maryshouseservices
• Facebookfacebook.com/maryshousesydney
• LinkedInlinkedin.com/company/mary-s-house-services
• Instagraminstagram.com/maryshouseservices/?hl=en

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mary's House Services