Melbourne Disability Services
Melbourne Disability Services is a registered NDIS provider in Melbourne, Australia, delivering Specialist Disability Accommodation, Supported Independent Living, respite, community nursing, palliative, mental health/AOD, forensic, and support coordination services to NDIS participants across 550+ suburbs, with a multicultural team speaking 30+ languages.
- Company typePrivate
- Founded-
- HeadquartersCoolaroo, Australia
- Headcount1–10
- GTM typeB2C
- OfferingServices
What Melbourne Disability Services does
Melbourne Disability Services (MDS) is a privately held, registered NDIS provider headquartered in Coolaroo, Victoria, founded in 2017 and accredited by the NDIS Quality and Safeguards Commission. The company delivers a broad portfolio of NDIS-funded disability supports spanning accommodation (Specialist Disability Accommodation and Supported Independent Living), respite and short-term accommodation, assistance with daily living, social and community participation, support coordination, community nursing, palliative care, a mental health and alcohol/other drugs (AOD) program, a Hospital to Home transitional program, and forensic disability services for justice-involved participants. Services are delivered directly by MDS-employed support workers and nurses across more than 550 Melbourne suburbs.
MDS operates a referral-led go-to-market drawing participants, families, support coordinators, local area coordinators, hospitals, and legal professionals, with the website serving as the primary marketing surface and support coordination functioning as an internal acquisition channel into higher-acuity services. Revenue is generated almost exclusively through NDIS plan funding across Core, Capacity Building, and Capital support categories, accepting Plan Managed, Self Managed, and NDIA Managed plans at NDIS Pricing Arrangement and Price Limits rates; pricing is not publicly disclosed beyond the published NDIS schedule.
The technology layer is light: there is no proprietary AI/ML or platform product, and MDS relies on third-party NDIS software partners for rostering, service delivery, and compliance. The company's principal differentiator is operational rather than technological — a multicultural workforce spanning 30+ languages aligned to CALD participants, paired with trauma-informed, person-centred care and a multi-service wraparound that captures participants across the NDIS plan lifecycle. Cumulative participant count is stated at 5,000+ with 100+ team members.
Melbourne Disability Services firmographics
Firmographics- Name
- Melbourne Disability Services
- Legal name
- Melbourne Disability Services
- Website
- https://melbournedisabilityservices.com.au
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Melbourne Disability Services is a registered NDIS provider in Melbourne, Australia, delivering Specialist Disability Accommodation, Supported Independent Living, respite, community nursing, palliative, mental health/AOD, forensic, and support coordination services to NDIS participants across 550+ suburbs, with a multicultural team speaking 30+ languages.
- Ownership category
- akta.pro rank
Melbourne Disability Services industry classification
Industry- Product category
- Disability Support Services
- NAICS
- Services for the Elderly and Persons with Disabilities (62412), Individual and Family Services (6241), Home Health Care Services (62161)
- SIC
- Services-Social Services (8300), Services-Home Health Care Services (8082)
- akta.pro primary industry
- Disability Services & Independent Living Support (BPAGAEAG)
- akta.pro secondary industries
- Respite Care for Adults with Disabilities / Special Needs (HSABAGAI), College Readiness & Disability Services Transition Support (EDAKANAB)
Keywords
Where Melbourne Disability Services is headquartered
LocationHeadquarters
- HQ city
- Coolaroo
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Melbourne Disability Services business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D
Revenue model
- NDIS Funded Disability Services: Revenue is generated through NDIS (National Disability Insurance Scheme) funding for registered providers. Services are funded under various NDIS support categories including Core Supports (daily activities, transport, consumables), Capacity Building (support coordination, training), and Capital Supports (accommodation, equipment). Accepts Plan Managed, Self Managed, and NDIA Managed NDIS plans.
Go-to-market motion3 records
Distribution channels3 records
Marketing channels4 records
Melbourne Disability Services product offering
Product offeringCore offering
Melbourne Disability Services is a registered NDIS provider that delivers funded disability supports to participants across Melbourne, including Specialist Disability Accommodation, Supported Independent Living, Respite Care, Community Nursing, Assistance with Daily Living, Social and Community Participation, Support Coordination, Hospital to Home transition, Palliative Care, Mental Health and AOD, and Forensic Disability Services. Services are delivered directly by employed support workers and nurses in participants' homes, SDA/SIL properties, and community settings, and are funded through NDIS plans.
Product overview
Melbourne Disability Services (MDS) is a registered NDIS provider offering a comprehensive portfolio of disability support services. The company provides Specialist Disability Accommodation (SDA) housing options and Supported Independent Living (SIL) daily support as its core accommodation services, complemented by Respite Care & Short-Term Accommodation (STA) for temporary stays. MDS also delivers specialized programs including Forensic Disability Services for justice-involved individuals, a Hospital to Home transitional program, Palliative Care, and a Mental Health and AOD Program. Additional services include Community Nursing healthcare, Assistance with Daily Living (ADL), Social & Community Participation support, and Support Coordination at multiple levels. The service portfolio follows a person-centred, culturally responsive approach serving participants across Melbourne and surrounding suburbs.
Differentiator
Problem solved
Functional benefit
Products and services
- Specialist Disability Accommodation (SDA)
Quantifiable outcome
- Supported more than 5000+ participants
- +2 more outcomes
Companies that use Melbourne Disability Services
Customer profileNamed customers5 records
Segments6 records
Ideal customer profiles3 records
Melbourne Disability Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Melbourne Disability Services partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- NDIS Quality and Safeguards CommissioncoreMDS is an accredited registered NDIS provider under the NDIS Quality and Safeguards Commission. This regulatory body oversees NDIS service providers, sets quality standards, handles complaints, and ensures compliance with the NDIS Code of Conduct. Being a registered provider means MDS meets regulatory requirements for delivering NDIS-funded supports.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Melbourne Disability Services competitors and assessment
Company assessmentDirect peers
- Aruma (formerly House with No Steps): Large NDIS-registered provider offering accommodation, daily living, community participation, and specialist support across multiple states — comparable service breadth and NDIS funding model.
- Endeavour Foundation: Queensland-anchored disability services provider offering SDA, SIL, respite, and employment supports — comparable service portfolio and NDIS-funded delivery model.
- genU (formerly Kadia): National NDIS provider offering accommodation, daily living, community participation, and support coordination — comparable multi-state service mix to MDS's Melbourne model.
- Achieve Australia: NDIS-registered provider offering SDA, SIL, daily living, and community participation across NSW and QLD — comparable accommodation-heavy service model supported by NDIS funding.
- Yooralla: Long-established Victorian disability provider offering SDA, SIL, therapy, and community nursing — comparable service mix and similarly Melbourne-anchored delivery model.
- Sunnyfield: NSW-based disability services provider focused on accommodation, daily living, and community participation with NDIS funding — comparable operating model and customer base.
- Scope (Scope Australia): Victorian-based disability services nonprofit providing SDA, SIL, day programs, and support coordination across Melbourne — most direct geographic and service-line peer to MDS.
Emerging players
- Mable: Digital NDIS platform connecting participants with independent support workers — comparable NDIS participant customer base but with a tech-enabled marketplace model rather than direct service delivery.
- Hireup: Online NDIS platform for matching participants with support workers — alternative participant acquisition channel that competes with traditional NDIS providers like MDS for the same participant relationships.
Broad incumbents
- Life Without Barriers: One of Australia's largest NDIS-registered disability service providers offering SDA, SIL, respite, and community-based supports nationally — directly comparable service portfolio to MDS but at national scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Melbourne Disability Services social profiles
Digital presenceMelbourne Disability Services compliance and trust
Trust signalCompliance2 records
Melbourne Disability Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Melbourne Disability Services leadership team
Management profileNumber of profiles
Melbourne Disability Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Melbourne Disability Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Melbourne Disability Services
What does Melbourne Disability Services do?
Melbourne Disability Services is a registered NDIS provider that delivers funded disability supports to participants across Melbourne, including Specialist Disability Accommodation, Supported Independent Living, Respite Care, Community Nursing, Assistance with Daily Living, Social and Community Participation, Support Coordination, Hospital to Home transition, Palliative Care, Mental Health and AOD, and Forensic Disability Services. Services are delivered directly by employed support workers and nurses in participants' homes, SDA/SIL properties, and community settings, and are funded through NDIS plans.
Is Melbourne Disability Services a public or private company?
Melbourne Disability Services is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Melbourne Disability Services founded?
Melbourne Disability Services was founded in -1. It employs 1 to 10 people.
Where is Melbourne Disability Services based?
Melbourne Disability Services is headquartered in Coolaroo, Australia, in the Oceania region.
How does Melbourne Disability Services make money?
One revenue line is on record: NDIS Funded Disability Services.
Who are Melbourne Disability Services's main competitors?
Direct peers on record are Aruma (formerly House with No Steps), Endeavour Foundation, genU (formerly Kadia), Achieve Australia, Yooralla, Sunnyfield and Scope (Scope Australia). Emerging players are Mable and Hireup. Life Without Barriers is listed as a broad incumbent.
Does Melbourne Disability Services have an API?
No public API is recorded for Melbourne Disability Services.
What industry is Melbourne Disability Services in?
Melbourne Disability Services's product category is Disability Support Services. Its primary akta.pro industry code is BPAGAEAG, Disability Services & Independent Living Support, with a secondary code of HSABAGAI, Respite Care for Adults with Disabilities / Special Needs. Its NAICS code is 62412 and its SIC code is 8300.