Mole Valley Life

What Mole Valley Life does

Mole Valley Life is a non-profit Technology Enabled Care (TEC) service operated by Mole Valley District Council, headquartered in Dorking, Surrey, with a secondary social-centre location in Leatherhead. It serves older people aged 60+, vulnerable adults, people with disabilities, and family carers across at least five Surrey boroughs (Mole Valley, Reigate & Banstead, Spelthorne, Tandridge, Elmbridge, plus Epsom & Ewell Community Alarm coverage). The core offering combines three service pillars: (1) a 24/7 Alarm Receiving Centre (ARC) at Dorking that monitors digital lifeline alarms, GPS wearables, environmental sensors, and Connected Care proactive-monitoring devices; (2) a Community Transport fleet (4 minibuses plus a wheelchair-accessible vehicle) providing dial-a-ride and scheduled routes; and (3) the Fairfield Centre social hub delivering activities, meals, podiatry, and dementia-specific programming.

Underlying technology centres on a 24/7 ARC staffed by trained operators (Yassin and colleagues) handling emergency and welfare calls, ingesting signals from roaming-SIM digital pendants, the Seven device, the Go! GPS wearable, the Lifeline Smart Hub, the Footprint GPS tracker, the TrustID emergency band, and a portfolio of peripherals (pill dispensers, bed/chair sensors, epilepsy sensors, smoke detectors). Connected Care adds passive sensors tracking motion, temperature, light, and appliance usage to flag routine changes. Council commissioning, NHS referrals, and self-referral through an online form drive subscriber acquisition, with pricing anchored on subscription contracts — £19.93/month for the core lifeline, £27-£32/month for premium wearables, £30/week for Connected Care, plus peripheral rental add-ons.

The revenue model is diversified across subscription recurring streams (TEC monitoring, Community Transport membership, Fairfield Centre membership, telephone check-in, TrustID, peripheral rentals, Connected Care) supplemented by unit-priced transport fares, ancillary café and room-hire income, and free commissioned services to partner-council residents. Distribution is multi-channel: self-referral portal, healthcare-professional referrals (GPs, occupational therapists, district nurses, physiotherapists), community demonstrations, the physical Fairfield Centre, and word-of-mouth. Growth is driven by adding adjacent Surrey council commissioning contracts, upgrading analogue customers to digital devices ahead of the 2027 UK switchover, and expanding Connected Care adoption — all within the constraints of council budget cycles and a restricted Surrey footprint.

Name

Mole Valley Life

Legal name

Mole Valley District Council

Website

https://molevalleylife.co.uk

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Mole Valley Life is a council-operated Technology Enabled Care service in Surrey providing 24/7 monitored lifeline alarms, GPS wearables, Connected Care sensors, community transport, and social centres to older and vulnerable residents across multiple Surrey boroughs.

Ownership category

akta.pro rank

Product category

Technology Enabled Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Home Health Care Services (8082), Local & Suburban Transit & Interurban Hwy Passenger Trans (4100), Services-Social Services (8300)

akta.pro primary industry

Wandering Prevention & Safety Monitoring (HSABAEAF)

akta.pro secondary industries

Community-Based Senior Centers with Adult Day Services (HLADAIAJ), Non-Emergency Medical Transportation (NEMT) (HSABAOAA)

Keywords

• Technology enabled care
• Lifeline alarm monitoring
• Community transport services
• Social centre activities
• Emergency response services

Headquarters

HQ city

Dorking

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Others

Revenue model

1. TEC Monitoring Subscriptions: Monthly subscription fees for Lifeline alarm monitoring services at £19.93 per month via Direct Debit or £59.79 quarterly via invoice. Includes installation, maintenance, emergency callouts, and monitoring. Additional peripherals available as add-ons.
2. Community Transport Membership and Fares: Annual membership fees of £29 per year or £56 for joint membership. Per-journey fees for Community Bus (£5-£7.75 depending on distance) and Community Connect (£4 per journey).
3. Fairfield Centre Membership: Annual membership fees ranging from £12.50 to £32 depending on residency status and pension credit eligibility. Additional revenue from cafe sales, lunch meals at £6.70, room hire, and therapy services.
4. Telephone Check In Service: Daily check-in call service at £1 per day or £21.67 per month ex VAT for regular telephone welfare calls.
5. TrustID Subscription: One-time setup fee of £30 plus £1 per month ex VAT for TrustID emergency assistance bands.
6. TEC Peripheral Equipment Rentals: Monthly rental fees for alarm peripherals including smoke detectors (£4.64/month), bed sensors (£13.70/month), chair sensors (£11.40/month), epilepsy sensors (£17.77/month), pill dispensers (£7.58/month), and DDA kits (£15.17/month).
7. Connected Care Monitoring: Weekly licensing and monitoring fees starting from £30 per week for Connected Care proactive monitoring services.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels9 records

Core offering

Mole Valley Life is a council-operated service providing Lifeline Alarm and Technology Enabled Care (TEC), Community Transport, and Social Centre services for older and vulnerable residents across Surrey. Its core offerings include 24/7 monitored digital lifeline alarms, GPS wearables, peripheral sensors, and a proactive Connected Care monitoring platform, complemented by door-to-door community transport and a social centre.

Product overview

Mole Valley Life is a council-operated service for older and vulnerable adults in Surrey, consisting of three main service pillars: Lifeline Alarm and Technology Enabled Care (TEC), Community Transport, and Social Centres. The TEC division offers a comprehensive portfolio of alarm and monitoring products including Digital Lifeline Alarms (Active Lifeline Alarm Watch, Seven, Go!, Lifeline Smart Hub, Footprint GPS tracker), TrustID emergency bands, Telephone Check In Service, Connected Care monitoring, and various peripheral sensors (bed/chair sensors, smoke detectors, epilepsy sensors, pill dispensers). The Community Transport service provides door-to-door transport including Community Bus (dial-a-ride) and Community Connect scheduled routes. The Social Centres include the Fairfield Centre offering activities, cafe, and meals, The Conservatory Club for dementia support, Magic Table interactive gaming, and Online Groups for virtual participation. The Wellbeing and Community Responder service provides emergency fall assistance and wellbeing checks. Services are available across multiple Surrey boroughs including Mole Valley, Reigate & Banstead, Spelthorne, Tandridge, Elmbridge, and Epsom & Ewell.

Differentiator

Problem solved

Functional benefit

Brands

• Mole Valley Life: Mobile: Community transport service operated by Mole Valley District Council for transporting residents around Mole Valley.

Products and services

• Lifeline Alarm and Technology Enabled Care (TEC) Core monitoring service providing 24/7 emergency response through alarm pendants and base units connected to an Alarm Receiving Centre, enabling older and vulnerable people to live independently at home with security and peace of mind.
• Digital Lifeline Alarms Range of digital alarm devices using roaming SIM cards instead of analogue phone lines, ready for the UK digital switchover. Includes multiple form factors for different user needs such as home units and wearables.
• Go! Wearable Lifeline Alarm Wearable lifeline alarm with fall detector, 2-way communication, GPS location on activation, and 1-2 month battery life. Dementia and learning-disability friendly, suitable for lone workers.
• TrustID Emergency Assistance Band Wristband providing 24/7 emergency support with a unique ID number linking to secure medical records accessible by emergency services via telephone. Stores medical, carer, and emergency contact information securely.
• Telephone Check In Service Regular telephone call service for vulnerable individuals providing wellbeing checks, establishing routines after hospital discharge, and offering reassurance to those living alone or experiencing anxiety. Priced at £1 per day or £21.67 per month ex VAT.
• trueCall Call Blocking Device Device offered free to vulnerable and elderly residents that blocks unwanted and scam phone calls by screening callers against trusted contact lists. Between 2013-2021 blocked 256,400 nuisance calls and 70,199 scam calls, with approximately £400,000 in resident savings.
• Connected Care Proactive Monitoring Proactive monitoring service using discreet home sensors to track motion, light, temperature and appliance usage, providing insights into daily routines and detecting changes in patterns that may indicate early health deterioration. Priced from £30 per week for licensing and monitoring.
• Wellbeing and Community Responder Service Emergency response service where trained responders attend non-emergency situations including fall assistance and lifting for non-injured fallers, wellbeing checks after non-response, and support for those awaiting ambulances. Operating 7 days a week, 06:00-22:00, with a target to be on-site within 45 minutes of dispatch. Currently free to existing Mole Valley Life and Epsom & Ewell Community Alarm clients with key safe.
• Community Transport (Mole Valley Life Mobile) Door-to-door transport service for residents unable to use public transport, including community buses, dial-a-ride, and scheduled routes to medical appointments and social venues. Fleet includes 4 vehicles (12-16 passengers each) plus 1 small wheelchair-accessible vehicle. Annual membership £29 individual / £56 joint, with per-journey fares £5-£7.75.
• Fairfield Centre Social Centre Social centre for people aged 60+ in Leatherhead offering daily exercise classes, learning activities, leisure activities, cafe, hot meals at £6.70 for a two-course meal, podiatry services, and rooms for hire. Open Mon-Fri 10am-4pm. Membership ranges £12.50-£32/year depending on residency and pension credit status.

Quantifiable outcome

• 14,000+ welfare calls made during COVID-19 shielding period
• +4 more outcomes

Named customers8 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

13 partnerships are on record, tiered core and secondary.

• Mole Valley District CouncilcoreStrategic or Co-development PartnerMole Valley Life is operated by Mole Valley District Council. The council provides funding, governance, and operational support for all services including TEC monitoring, community transport, and the Fairfield Centre.
• Surrey County CouncilcoreStrategic or Co-development PartnerPartnership for Wellbeing and Community Responder service pilot and Surrey Connect on-demand bus service. County council provides funding and strategic oversight for community care initiatives.
• Reigate & Banstead Borough CouncilcoreChannel Partner/ Reseller/ DistributorCommissioned TEC services for Reigate & Banstead residents. Mole Valley Life provides Lifeline Alarm and TEC monitoring for the borough council area.
• Spelthorne Borough CouncilcoreChannel Partner/ Reseller/ DistributorCommissioned TEC services for Spelthorne residents. Mole Valley Life provides Lifeline Alarm and TEC monitoring for the borough council area.
• Tandridge District CouncilcoreChannel Partner/ Reseller/ DistributorCommissioned TEC services for Tandridge residents. Mole Valley Life provides Lifeline Alarm and TEC monitoring for the district council area.
• Elmbridge Borough CouncilcoreChannel Partner/ Reseller/ DistributorCommissioned TEC services for Elmbridge residents. Mole Valley Life provides Community Alarm and Telecare for the borough council area.
• Technology Enabled Care Services Association (TSA)coreStrategic or Co-development PartnerIndustry body that awarded Mole Valley Life Quality Standards Framework (QSF) accreditation in 2017. Department of Health guidance emphasizes importance of QSF accreditation for TEC commissioners.
• Surrey TelecarecoreStrategic or Co-development PartnerMole Valley Life is a founding member of Surrey Telecare, the regional TEC network bringing together service providers across Surrey.
• Surrey and Buckinghamshire Trading StandardscoreGTM or Marketing PartnerPartnership to offer trueCall call blocking devices free of charge to vulnerable and elderly residents. Trading standards provides expertise and resources; Mole Valley Life handles distribution and installation. Between 2013-2021, 256,400 nuisance calls and 70,199 scam calls blocked.
• Epsom & Ewell Borough CouncilcoreChannel Partner/ Reseller/ DistributorPartnership for Community Alarm service alongside Wellbeing and Community Responder pilot covering Mole Valley, Reigate & Banstead, Epsom & Ewell, and Tandridge areas.
• Mid Surrey Dementia Care TrustsecondaryStrategic or Co-development PartnerThe Conservatory Club at Fairfield Centre is owned and operated by Mid Surrey Dementia Care Trust, established by Declaration of Trust in 1995. Provides social facility for people with memory difficulties or early-stage dementia.
• Surrey Downs Integrated Care PartnershipcoreStrategic or Co-development PartnerPartnership providing TEC services across Surrey. Created 'Tech How-To Guides' to help residents access online groups and services. Collaborative on innovation and service delivery.
• ChiptechsecondaryTechnology or IntegrationEquipment supplier providing training on latest digital TEC equipment. Chiptech delivers training sessions to Mole Valley Life frontline teams on hardware features and best use.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Age UK Surrey: Local charity affiliate providing advice, wellbeing services, and support for older people in Surrey. Adjacent provider of community-based elderly services in the same geographic region.

Broad incumbents

• Tunstall Healthcare: Leading UK TEC equipment and monitoring provider with telecare, telehealth, and connected care platforms. Larger national incumbent serving local authorities and housing associations with similar lifeline alarm and monitoring offerings to Mole Valley Life.

Others

• Surrey County Council Adult Social Care: County council commissioner and strategic partner of Mole Valley Life. Relevant as both a co-funder and a co-developer of community responder services, plus the architect of the Surrey-wide digital switchover planning.

Direct peers

• Telecare24: UK personal alarm and TEC provider offering monitored lifeline alarms and pendant services for older and vulnerable adults. Comparable subscription model with similar pricing tiers and target customer base.
• Appello Telehealth: UK provider of digital telecare and TEC monitoring services, including connected alarm platforms and alarm receiving centres. Direct competitor in the digital TEC space with similar transition positioning around the UK digital switchover.
• SureSafe Alarms: UK personal alarm provider offering monitored telecare devices, fall detection, and GPS solutions for older adults. Comparable subscription-based service with similar pricing and customer demographic.
• Taking Care (PPP Taking Care): Personal alarm and TEC monitoring service for older adults in the UK, offering 24/7 monitoring, GPS devices, and fall detection. Closely comparable direct-to-consumer lifeline service with similar subscription pricing model.
• Careline365: Personal alarm service provider offering monitored lifeline alarms, falls detectors, and GPS devices for elderly users. Direct subscription-based competitor with similar TEC monitoring value proposition.

Emerging players

• Doro (Care Electronics): Provider of TEC-focused devices and response services for elderly users, including CareIP and social alarm solutions. Comparable in the device and monitoring hardware layer, though primarily a device manufacturer rather than service operator.
• British Red Cross (Support at Home): National charity providing short-term support, telephone check-ins, and community-based assistance for vulnerable and elderly people. Comparable in the wellbeing check-in and falls response service layers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/molevalley_life
• Facebookfacebook.com/molevalleylife
• LinkedInlinkedin.com/company/mole-valley-life

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mole Valley Life