My Disability Care

What My Disability Care does

My Disability Care is a registered NDIS (National Disability Insurance Scheme) provider offering disability support services to participants in Queensland, Australia. The company delivers in-home support, household tasks, respite care, community access programs, group activities, skill development, travel and transport, meal preparation, errands, gardening, and cleaning services. It operates from two offices — a head office in Underwood (Brisbane) and a branch office in Pialba (Hervey Bay) — supported by dedicated phone enquiry lines for each region. Founded around 2018-2019, the company lists 13 employees and is privately held with no disclosed investors, parent company, or leadership team.

The technology footprint is minimal: the company is a pure service provider with no proprietary platform, no app, no software product, and no AI/ML capabilities. GTM is sales-led through direct outreach to NDIS participants and families via phone enquiries, website inquiries, community networking, and a Facebook page. The company carries no disclosures on patents, awards, certifications beyond NDIS registration, partnerships, or M&A activity.

Revenue is generated entirely through NDIS-funded care packages, with each participant's plan pricing the services delivered. Pricing is not publicly disclosed; quotes are provided on enquiry based on support needs. The customer base is composed of NDIS participants (individuals with disabilities) and their families/caregivers, with revenue flowing through the National Disability Insurance Scheme rather than from any single enterprise customer. No financials are publicly disclosed.

Name

My Disability Care

Legal name

My Disability Care

Website

https://mydisabilitycare.org

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

11–50 employees

Short description

My Disability Care is a registered NDIS provider delivering in-home support, respite care, community access, and daily living services to disability participants across Brisbane and the Fraser Coast in Queensland, Australia.

Ownership category

akta.pro rank

Product category

Disability Support Services (NDIS)

NAICS

Services for the Elderly and Persons with Disabilities (62412), Home Health Care Services (62161), Other Residential Care Facilities (62399)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro industry

PRIMARYBPAGAEAG

Disability Services & Independent Living Support

Business & Public Services/Nonprofit, NGO & Social Services/Social Services & Community Support (Food, Housing, Family)

SECONDARYBPAGALAM

Disability Services & Assistive Solutions (Accessibility, Assistive Tech)

Business & Public Services/Nonprofit, NGO & Social Services/Social Enterprises & Impact Organizations

SECONDARYHSABAGAI

Respite Care for Adults with Disabilities / Special Needs

Home & Personal Services/Elder Care & In-Home Care Services/Respite Care Services

SECONDARYHLADAIAI

Special Needs Adult Day Programs (Developmental/Physical Disabilities, Seniors)

Healthcare & Life Sciences/Elder Care & Long-Term Care/Adult Day Health Care & Senior Day Care

Keywords

• Disability support services
• NDIS provider
• In-home care
• Personal care assistance
• Community access programs

Headquarters

HQ city

Underwood

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. NDIS Funded Disability Services: As a registered NDIS provider (Provider Number: 4050049518), the company generates revenue through government-funded disability care packages. Services are customized to individual NDIS plan requirements and funded through the National Disability Insurance Scheme.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

My Disability Care is a registered NDIS provider that delivers personalised disability support services to participants in Queensland, Australia. Its offerings span in-home personal care, household tasks, meal preparation, travel and transport, running errands, community access programmes, group activities, skill development classes, and respite care — all funded through individual NDIS plans and tailored to each participant's goals and independence needs.

Product overview

My Disability Care is a registered NDIS (National Disability Insurance Scheme) provider offering a unified suite of disability support services in Queensland, Australia. The company operates as a service-based organization rather than a software platform. Its core offerings include Individual Support (personalized one-on-one care), In-Home Support (matched personal carers for flexible hours), Community Access (social programmes for goal achievement), Group Activities (tailored group outings), Giving Skills a Boost (skill-building classes), Household Tasks (cleaning services), Respite Care (short-term accommodation), Travel and Transport, Meal Preparation, and Running Errands. These services work together to provide comprehensive, customized care packages that empower participants to live fulfilling lives while maintaining independence.

Differentiator

Problem solved

Functional benefit

Products and services

• Individual Support Personalised one-on-one care services providing assistance to NDIS participants with daily activities and personal care needs, delivered by support workers.
• Cleaning Services at Home or Your Yard Professional cleaning services delivered in participants' homes or outdoor spaces, including household tasks and yard maintenance, to support independent living.
• Meal Preparation Assistance with planning and preparing nutritious meals according to NDIS participants' dietary requirements and preferences.
• In-Home Support Flexible in-home care services where personal carers are matched to participants' profiles and can provide support for a few hours or an entire day.
• Travel and Transport Transportation services to help NDIS participants travel to appointments, activities, and community engagements.
• Running Errands Errand services where staff assist NDIS participants with shopping and other practical daily tasks.
• Community Access Social programmes designed to help NDIS participants achieve short-term and long-term goals, build self-esteem, and play meaningful roles in society through community engagement.
• Group Activities Tailored group activities including shopping, art classes, and family visits that help NDIS participants stay socially connected and make new friends.
• Giving Skills a Boost Skill development programmes including cooking classes and hobby workshops to help NDIS participants master new abilities and feel in control.
• Household Tasks Cleaning services for homes including bond cleaning to maintain clean and comfortable living environments for NDIS participants.
• Respite Care Short-term accommodation and holiday planning services for NDIS participants and their carers, including cruises and weekend getaways, to provide temporary relief for caregivers.

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves4 records

Expansion highlights3 records

Broad incumbents

• Sunnyfield: Established NSW-headquartered disability services nonprofit providing accommodation, community participation, and supported employment. Comparable service mix, larger scale.
• Life Without Barriers: One of Australia's largest disability and out-of-home care providers, delivering NDIS, child safety, and aged care services nationally. Broad incumbent offering overlapping disability support services across multiple states.
• Each: Victorian-based disability, allied health, and mental health services provider. Comparable disability support service lines with multi-disciplinary breadth.
• Aruma: Large national disability services provider (formerly House with No Steps) offering supported independent living, day programs, and community participation across multiple Australian states.

Direct peers

• Mable: Australian online marketplace connecting NDIS participants with independent support workers. Closest direct peer in the disability support space, though operating a platform model rather than a direct service-delivery model.
• Aussie Care: NDIS-registered disability care provider operating in Queensland. Small-to-medium direct service provider comparable in geography and service delivery model.
• Hireup: NDIS-registered platform providing disability support workers in Australia. Comparable in target customer (NDIS participants) and service category (in-home and community support).

Emerging players

• Home Care Heroes: Australian platform matching NDIS participants with companion/support workers. Niche player focused on companionship and social participation, intersecting with My Disability Care's community access offering.
• Better Caring: NDIS-focused platform connecting participants and families directly with support workers. Comparable target market with tech-enabled delivery model.

Others

• Plan Partners: NDIS plan management provider that helps participants administer their NDIS funding. Adjacent ecosystem participant rather than direct service competitor, but sits in the same NDIS participant journey.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/mydisabilitycare
• LinkedInlinkedin.com/company/disability-care

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about My Disability Care