Never Alone
Never Alone provides a 24/7 telehealth platform and purpose-built single-app devices that connect senior and post-acute care staff to licensed physicians in under three minutes. The company serves skilled nursing, assisted living, hospice, home health, IDD, behavioral health, and ACO/health plan operators on a SaaS subscription starting at $99 per month.
- Company typePrivate
- Founded2021
- HeadquartersBlue Ash, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Never Alone does
Never Alone, operating legally as Digital Health Innovations, LLC, is a US-based telehealth company founded in March 2021 and headquartered in Blue Ash, Ohio. The company sells a 24/7 clinical coverage platform to senior and post-acute care operators, combining purpose-built single-app hardware devices with a cloud-based software platform that connects frontline care staff to board-certified physicians in under three minutes. The core platform pre-loads patient information (care plans, insurance data, SBAR details) via EHR integration, enables one-touch call initiation with urgency-level routing, automates documentation and follow-up workflows, and provides a business intelligence dashboard for call analytics and outcome tracking. The company markets differentiated solution configurations across eight care verticals: Skilled Nursing, Assisted Living, Independent Living, IDD Support, ACOs/Health Plans, Hospice, Home Health, and Behavioral Health.
The business operates on a SaaS subscription model with pricing starting at $99 per month and volume discounts for larger deployments; eligible telehealth encounters may additionally qualify for Medicare Q3014 originating site facility fee reimbursement (~$25–30 per encounter). Go-to-market combines direct enterprise sales, a partner channel with Personalized Health Partners (credentialed provider network) and iCareManager (long-term care technology platform), and inbound conversion via a 60-day no-cost pilot program that ships devices within 3–5 business days. Customer references cited include Easterseals Northern Indiana, Personalized Health Partners, Stonerise Home Health and Hospice, CommuniCare Health Services, Dignity Care Partners, and Westbrook Health Services. Reported operational scale includes 800+ devices deployed, 135+ skilled nursing facilities served, and reported outcomes of a 96% treat-in-place rate, a 30% reduction in home health readmissions, and a 95% nurse approval rating.
The company is privately held, founder/independently owned, operates with a small leadership team (CEO Nick Alexander, EVP Tomi McMillian, Director of Account Services Lisa Henry, Product Support Manager George Thomas, Account Executive Casey West), and discloses no external funding rounds or institutional investors. AI capabilities are positioned as AI-assisted triage and automated documentation rather than a proprietary AI product, and the company holds HIPAA compliance for its clinical documentation features.
Never Alone firmographics
Firmographics- Name
- Never Alone
- Legal name
- Digital Health Innovations, LLC
- Website
- https://neveralone.com
- Company type
- Private
- Founded year
- 2021
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Never Alone provides a 24/7 telehealth platform and purpose-built single-app devices that connect senior and post-acute care staff to licensed physicians in under three minutes. The company serves skilled nursing, assisted living, hospice, home health, IDD, behavioral health, and ACO/health plan operators on a SaaS subscription starting at $99 per month.
- Ownership category
- akta.pro rank
Never Alone industry classification
Industry- Product category
- Telehealth Software for Senior and Post-Acute Care
- NAICS
- Home Health Care Services (621610), Assisted Living Facilities for the Elderly (623312), Offices of Physicians, Mental Health Specialists (621112)
- SIC
- Services-Prepackaged Software (7372), Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)
- akta.pro primary industry
- Acute Episodic Care Telehealth Platforms (non-emergent conditions) (HLALAJAI)
- akta.pro secondary industries
- Hospital-at-Home & Acute Virtual Care Platforms (HLALABAC), 24/7 On-Demand Urgent Care Virtual Visit Platforms (HLALAJAA), Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH), Assisted Living with Enhanced Care / High-Acuity (Aging-in-Place) (HLADABAC)
Keywords
Where Never Alone is headquartered
LocationHeadquarters
- HQ city
- Blue Ash
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Never Alone business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Supply Chain, Operations, Marketing or Sales, Infrastructure
Revenue model
- SaaS Subscription: Monthly subscription model starting at $99/month with volume discounts for facilities. SaaS platform provides telehealth access, device deployment, and provider network access as part of subscription.
- Medicare Q3014 Reimbursement: Eligible telehealth interactions may qualify for Medicare Q3014 Telehealth Originating Site Facility Fee reimbursement (~$25-30 per encounter). Outside normal SNF PPS consolidated billing bundle, representing separate Part B reimbursement.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | Base subscription starting at $99/month |
Go-to-market motion3 records
Distribution channels3 records
Marketing channels5 records
Never Alone product offering
Product offeringCore offering
Never Alone provides a secure, AI-enabled telehealth platform that connects senior and post-acute care staff to licensed, board-certified physicians 24/7/365 in under three minutes, supported by purpose-built single-app hardware devices with pre-loaded patient information. The offering is sold as a SaaS subscription starting at $99/month, with care-vertical configurations for skilled nursing, assisted living, hospice, home health, IDD support, behavioral health, and ACO/health plan settings.
Product overview
Never Alone is a comprehensive telehealth platform built by Digital Health Innovations, LLC, designed to provide 24/7 clinical coverage for senior and post-acute care settings. The core Never Alone Telehealth Platform serves as the central technology layer — a secure, AI-enabled system that enables one-touch or one-click access to licensed, board-certified physicians in under three minutes, with pre-loaded patient information, SBAR documentation, and automated follow-up workflows. The platform operates through purpose-built devices and/or a mobile app, and integrates its AI-assisted triage and documentation capabilities across all care settings. The product portfolio spans nine distinct care-vertical solutions: Skilled Nursing Telehealth Platform, Assisted Living Telehealth Platform, Independent Living Telehealth, Home Health Platform, Hospice Care Platform, Behavioral Health Platform, IDD Support Platform, and ACOs and Health Plans Platform — all built on the same underlying core platform and differentiated by configuration and workflow templates for each care setting. The Never Alone Device is the dedicated hardware endpoint that provides secure, passwordless access to the platform.
Differentiator
Problem solved
Functional benefit
Brands
- Connected In Care: The company's blog and thought leadership content platform covering clinical best practices, policy shifts, and emerging risks for senior care leaders.
Products and services
- Never Alone Telehealth Platform Secure, AI-enabled telehealth platform providing 24/7/365 access to licensed, board-certified physicians in under three minutes, with pre-loaded patient data, SBAR documentation, AI-assisted triage, automated follow-up workflows, queue management, and multi-way calling. Built for senior and post-acute care teams and sold via SaaS subscription.
- Never Alone Device Purpose-built, single-app, one-touch hardware device that provides passwordless access to licensed medical professionals. Comes pre-configured with patient information and enables users to initiate medical or non-medical calls with a single tap.
- Skilled Nursing Telehealth Solution 24/7 telemedicine solution for skilled nursing facilities that connects nurses with licensed providers in under three minutes, reducing hospital readmissions and supporting clinical staff with pre-loaded patient data for informed treat-in-place decisions.
- Assisted Living Telehealth Solution 24/7 care solution for assisted living communities that enables staff to connect with licensed providers in under three minutes, supporting treat-in-place decisions with a 96% treat-in-place rate.
- Independent Living Telehealth Solution 24/7 telehealth solution for independent living residents providing one-touch access to licensed providers for medical advice, medication reminders, and transportation coordination, empowering autonomy while ensuring safety.
- IDD Support Telehealth Solution 24/7 care solution for individuals with intellectual and developmental disabilities providing one-touch video access to care providers, proactive check-ins, and coordinated support for group homes and independent living situations.
- ACOs and Health Plans Telehealth Solution AI-enabled care access and coordination solution for Accountable Care Organizations and health plans that connects members to clinical support 24/7, integrates with EHRs, and provides AI-assisted triage to reduce avoidable hospital use and improve quality scores.
- Home Health Telehealth Solution Telehealth solution for home health agencies providing patients with 24/7 access to clinical support between scheduled visits, reducing hospital readmissions by up to 30% and preventing staff burnout through automated check-ins and consolidated provider communication.
- Hospice Telehealth Solution 24/7 care access and coordination solution for hospice organizations that connects staff to clinical teams or physician networks, providing patients with timely comfort care and families with peace of mind, while automatically managing routing, escalation, and documentation.
- Behavioral Health Telehealth Solution Telehealth solution for behavioral health agencies that connects clients to care teams or physician partners through a dedicated device or mobile app with one touch, enabling automated check-ins, HIPAA-compliant tracking, and consistent virtual touchpoints to reduce crisis escalations.
Quantifiable outcome
- 96% treat-in-place rate - cases treated on-site rather than transferred to hospital
- +4 more outcomes
Companies that use Never Alone
Customer profileNamed customers6 records
Segments8 records
Ideal customer profiles5 records
Never Alone technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability3 records
Feature5 records
Never Alone partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core and supporting.
- Personalized Health Partners (PHP)corePHP serves as a provider partner network for Never Alone, providing licensed medical professionals credentialed in states where Never Alone operates. PHP telehealth is described as an advanced medical practice specializing in personalized care through provider solutions and telehealth services.
- iCareManagersupportingTechnology integration partner providing a comprehensive platform for long-term care organizations. iCareManager integrates with Never Alone to offer combined solutions for assisted living, residential facilities, nursing, and special needs organizations.
Scale indicators9 records
Recent moves11 records
Expansion highlights6 records
Never Alone competitors and assessment
Company assessmentBroad incumbents
- Amwell: Enterprise telehealth platform serving health systems, payers, and providers with on-demand virtual visits and care management tools. Competes at the platform layer in similar provider-integrated virtual care use cases.
- Teladoc Health: Largest publicly traded virtual care company offering general telehealth, chronic care, and behavioral health. Broad incumbent whose facility-based and chronic care offerings overlap with Never Alone's SNF and ACO/health plan use cases.
Emerging players
- Vivify Health: Remote care platform combining connected devices, AI-driven triage, and clinician workflows for health plans and ACOs. Comparable to Never Alone's ACOs and Health Plans vertical and AI-assisted triage capability.
- Banyan Medical Systems: Telehealth cart and software solutions for hospitals and post-acute facilities, providing bedside and after-hours virtual clinician access. Comparable facility-based virtual care model serving similar SNF and post-acute buyer personas.
- Constant Companion (Amazon Alexa Together competitor set): Voice-first and device-based aging-in-place services targeting independent seniors and families. Overlaps with Never Alone's Independent Living vertical on senior-facing in-home access to care support.
Direct peers
- Caregility: Telehealth and virtual care platform deployed across hospitals, skilled nursing facilities, and post-acute settings with dedicated hardware endpoints and clinician workflow software. Comparable both in technology (hardware + cloud) and in SNF/assisted living footprint.
- TapestryHealth (formerly Third Eye Health): Telehealth provider specializing in 24/7 physician coverage for skilled nursing facilities and post-acute care. Closely comparable to Never Alone's core SNF use case, treat-in-place model, and after-hours clinician staffing.
- VeeOne Health: Specialty telehealth platform for skilled nursing facilities and assisted living communities, providing physician coverage, EHR integration, and clinical decision support. Direct competitor in the same facility-based telehealth category.
- Health Recovery Solutions: Remote patient monitoring and telehealth platform for home health agencies and hospitals, focused on reducing readmissions. Closely matches Never Alone's home health vertical and 30% readmission-reduction outcome claim.
Regional players
- iCareManager (PointClickCare-affiliated ecosystem): Long-term care management platform integrated with Never Alone's ecosystem through a partnership; comparable in serving assisted living, residential, and IDD providers with operations and care coordination tools.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Never Alone social profiles
Digital presenceNever Alone compliance and trust
Trust signalCompliance1 record
Never Alone financial estimates
Financial estimateRevenue estimate
Valuation estimate
Never Alone leadership team
Management profileNumber of profiles
Profiles5 records
Never Alone funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Never Alone M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Never Alone
What does Never Alone do?
Never Alone provides a secure, AI-enabled telehealth platform that connects senior and post-acute care staff to licensed, board-certified physicians 24/7/365 in under three minutes, supported by purpose-built single-app hardware devices with pre-loaded patient information. The offering is sold as a SaaS subscription starting at $99/month, with care-vertical configurations for skilled nursing, assisted living, hospice, home health, IDD support, behavioral health, and ACO/health plan settings.
Is Never Alone a public or private company?
Never Alone is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Never Alone founded?
Never Alone was founded in 2021. It employs 1 to 10 people.
Where is Never Alone based?
Never Alone is headquartered in Blue Ash, United States, in the North America region.
How does Never Alone make money?
Two revenue lines are on record. SaaS Subscription is the primary driver. The others are medicare Q3014 Reimbursement.
Who are Never Alone's main competitors?
Broad incumbents on record are Amwell and Teladoc Health. Emerging players are Vivify Health, Banyan Medical Systems and Constant Companion (Amazon Alexa Together competitor set). Direct peers are Caregility, TapestryHealth (formerly Third Eye Health), VeeOne Health and Health Recovery Solutions. iCareManager (PointClickCare-affiliated ecosystem) is listed as a regional player.
Does Never Alone have an API?
No public API is recorded for Never Alone.
What industry is Never Alone in?
Never Alone's product category is Telehealth Software for Senior and Post-Acute Care. Its primary akta.pro industry code is HLALAJAI, Acute Episodic Care Telehealth Platforms (non-emergent conditions), with a secondary code of HLALABAC, Hospital-at-Home & Acute Virtual Care Platforms. Its NAICS code is 621610 and its SIC code is 7372.