North Warwickshire Borough Council

Name

North Warwickshire Borough Council

Legal name

North Warwickshire Borough Council

Website

https://northwarks.gov.uk

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Services to Buildings and Dwellings (5617), Residential Property Managers (531311)

SIC

Refuse Systems (4953), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Local government services
• Council tax administration
• Waste management services
• Municipal housing services
• Planning application services

Headquarters

HQ city

Atherstone, Warwickshire

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. Council Tax: Local taxation collected from residents and businesses within the borough to fund council services
2. Government Funding: Central government funding and grants to support delivery of public services
3. Parking Fees and Fines: Revenue from car parking charges (£70 higher level, £50 lower level penalty charges) and parking fine enforcement
4. Service Fees: Charges for specific services including green bin permits (£45 per year), bulky waste collection, planning applications, and licensing
5. Leisure Services: Revenue from leisure centre memberships and bookings

Pricing tiers

Go-to-market motion1 record

Distribution channels7 records

Marketing channels7 records

Core offering

North Warwickshire Borough Council is a UK statutory local authority providing borough-level municipal services to residents and businesses in North Warwickshire, England. Its services span council tax and benefits administration, housing allocations and tenancy management, planning applications and development control, waste collection and recycling (including a new food waste service launching 6 July 2026 and a household batteries/small electrical items collection), off-street parking and penalty charge notice enforcement, leisure centres, electoral registration, community safety, environmental health, business licensing, and the Green Homes Grant energy efficiency scheme. Services are delivered through a website portal, mobile app, telephone contact centre, web chat, and appointment-based in-person visits at the Council House in Atherstone.

Product overview

North Warwickshire Borough Council provides a comprehensive suite of local government services through its website and digital platforms. The offering consists of a main website powered by Jadu CMS with an integrated AchieveService portal for online transactions, complemented by a mobile app for iOS and Android. Key service categories include: council tax and benefits administration; housing services; planning applications; waste collection and recycling (with new food waste and battery collection services launching July 2026); parking management including the National Parking Platform for multi-provider payments; leisure facilities; public health and environmental services; electoral services; and community safety. The council also participates in the Green Homes Grant scheme for energy efficiency improvements. Integration partners include Capita for payments, bp Pulse for EV charging, and multiple parking payment providers through the National Parking Platform.

Differentiator

Problem solved

Functional benefit

Products and services

• North Warwickshire Borough Council Mobile App Free mobile application for iOS and Android that allows residents to check bin collection days, receive news updates, and access council services on the go.
• Online Services Portal Online portal for submitting applications, reporting issues, and accessing council services including bin collection calendars, planning applications, contact forms, and complaints submissions.
• Household Batteries and Small Electrical Items Collection Free weekly kerbside collection service for separately bagged household batteries and small electrical items, starting 6 July 2026. Reduces fire risk in waste collection vehicles and recovers valuable materials.
• Council Tax Services Council tax administration including online payment, banding queries, exemptions, discounts, and account management through the Civica online account service.
• Benefits and Help Services Statutory benefits administration including free school meals, housing benefit, council tax support, pension credits, and cost of living assistance.
• Housing Services Council housing services including housing register applications, tenancy management, rent collection, anti-social behaviour casework, and homelessness support, delivered via the MRI housing management system.
• Planning Services Statutory planning application viewing, public commenting, online submission, development control, and forward planning services for North Warwickshire.
• Waste and Recycling Services Kerbside waste, recycling, food waste (from July 2026), and green bin collection services, plus bulky waste collection delivered in partnership with Emmaus Coventry and Warwickshire.
• Leisure Centres Public leisure facilities and sports services managed through the external Gladstone booking and membership portal.
• Electric Vehicle Charging Points Electric vehicle charging infrastructure at council car parks, including 8 spaces at Pear Tree Avenue, Kingsbury, operated by bp Pulse as part of the national POLAR network.
• Green Homes Grant Scheme Government-funded energy efficiency retrofit scheme for low-performance homes (EPC bands E, F or G), delivered in partnership with Westville contractor and funded by BEIS (Department for Business, Energy and Industrial Strategy).
• National Parking Platform Off-street parking payment service that lets drivers choose from six payment providers (APCOA Connect, AppyParking, Caura, JustPark, PayByPhone, RingGo) rather than being restricted to a single provider, offering competitive pricing and customer choice.
• Public Health Services Environmental health services including noise nuisance, bonfires, contaminated land, air quality monitoring, and other public health regulatory functions.
• Anti-Social Behaviour Reporting Reporting and case review system for anti-social behaviour incidents, delivered in conjunction with the North Warwickshire Community Safety Partnership.
• Compliments and Complaints Formal two-stage complaint handling and feedback system with escalation to the Housing Ombudsman or Local Government and Social Care Ombudsman.
• Elections and Electoral Registration Electoral registration, voter management, and election administration services for residents of North Warwickshire borough.
• Community Safety Services Joint safety initiatives delivered through the North Warwickshire Community Safety Partnership, addressing personal, nuisance and environmental anti-social behaviour.
• 2026/2027 Green Bin Permit Annual subscription service for garden waste (green bin) collection at £45 per bin per year, running from 1 April to 31 March, with fortnightly collections excluding Christmas and New Year.

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration30 records

Partnerships

15 partnerships are on record, tiered core and minor.

• Warwickshire County CouncilcoreStrategic or Co-development PartnerCounty council partnership for joint working on local government services, emergency planning, and regional initiatives. NWBC works with the county council on matters including highways (outside NWBC direct responsibility), social care, and other regional services.
• Nuneaton and Bedworth Borough CouncilcoreStrategic or Co-development PartnerPartnership with fellow Warwickshire district council for joint responses on local government matters including Local Government Reorganisation.
• Rugby Borough CouncilcoreStrategic or Co-development PartnerPartnership with fellow Warwickshire district council for joint responses on local government matters including Local Government Reorganisation.
• Stratford-on-Avon District CouncilcoreStrategic or Co-development PartnerPartnership with fellow Warwickshire district council for joint responses on local government matters including Local Government Reorganisation.
• Warwick District CouncilcoreStrategic or Co-development PartnerPartnership with fellow Warwickshire district council for joint responses on local government matters including Local Government Reorganisation.
• WestvilleminorImplementation/ SI/ Consulting PartnerContractor appointed by NWBC to deliver Green Homes Grant Local Authority Delivery Scheme (GHG LAD) works for energy efficiency improvements.
• Emmaus Coventry and WarwickshireminorImplementation/ SI/ Consulting PartnerBulky waste collection contractor for North Warwickshire. Handles collection and subsequent reuse/recycling of bulky household items.
• Department for Business, Energy and Industrial Strategy (BEIS)coreStrategic or Co-development PartnerGovernment department funding the Green Homes Grant LAD scheme. NWBC acts as delivery agent for energy efficiency improvements to low-performance homes in the borough.
• OfgemminorStrategic or Co-development PartnerShares data with Ofgem and delivery partners of central and local government home energy schemes including Energy Company Obligation and Renewable Heat Incentive.
• Warwick District CouncilminorImplementation/ SI/ Consulting PartnerManages NWBC's out-of-hours emergency service via their lifeline alarm service, manned 24 hours a day.
• Act on EnergyminorStrategic or Co-development PartnerEnergy advice charity included in customer referral form for residents needing energy support and advice.
• BarnadosminorStrategic or Co-development PartnerChildren's charity included in customer referral form for family support services.
• Citizens Advice Bureau (CAB)minorStrategic or Co-development PartnerIncluded in customer referral form for residents needing advice on benefits, debt, housing, and other issues.
• MindminorStrategic or Co-development PartnerMental health charity included in customer referral form for residents needing mental health support.
• Veterans Contact PointminorStrategic or Co-development PartnerVeterans support organisation included in customer referral form for armed forces veterans support.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Warwick District Council: Warwick District Council is a directly comparable district authority with responsibility for a similar basket of municipal services. In addition to joint reorganisation activity, it provides NWBC's out-of-hours emergency support, creating a concrete service-level comparison.
• Stratford-on-Avon District Council: Stratford-on-Avon District Council provides the same core categories of district-level public services as NWBC, including housing, waste, planning, council tax, licensing, and environmental health. It is one of the four Warwickshire councils named in NWBC's joint reorganisation work.
• Lichfield District Council: Lichfield District Council is a comparable English district authority with responsibility for municipal services such as housing, waste collection, planning, council tax, benefits, environmental health, and leisure. Its mix of rural communities and towns closely resembles NWBC's operating context.
• Hinckley and Bosworth Borough Council: Hinckley and Bosworth Borough Council is a nearby non-metropolitan district authority delivering a similar portfolio of refuse, housing, planning, council-tax, leisure, and regulatory services. Its geographic proximity to North Warwickshire also creates similar rural and market-town operating conditions.
• Rugby Borough Council: Rugby Borough Council operates at the same district-authority tier and provides closely comparable local-government services. It is participating with NWBC in joint responses to Local Government Reorganisation, making it a strong operational and strategic peer.
• Tamworth Borough Council: Tamworth Borough Council operates at the same borough-authority level and provides directly comparable housing, waste, planning, council-tax, parking, environmental, and leisure services. It serves as a relevant peer for assessing the organisational scale and service model of a small-to-mid-sized borough council.
• Nuneaton and Bedworth Borough Council: Nuneaton and Bedworth Borough Council is a neighbouring Warwickshire district authority with a comparable mix of housing, waste, planning, council-tax, benefits, parking, and environmental services. It is also a direct reorganisation counterpart under the planned two-unitary-authority structure.

Regional players

• Cannock Chase District Council: Cannock Chase District Council is another comparable English district authority with a similar scale and responsibilities spanning housing, refuse, planning, revenues, environmental health, and leisure. It is a regional rather than direct local competitor but is relevant for authority-scale and service-efficiency comparison.
• South Derbyshire District Council: South Derbyshire District Council delivers a closely analogous suite of district-level public services in a neighbouring regional market. Although it operates in a different county, its smaller authority structure and mixed urban-rural population make it useful for operational benchmarking.

Broad incumbents

• Warwickshire County Council: Warwickshire County Council is the broader upper-tier authority serving the same county and working jointly with NWBC on emergency planning, highways, social care, and regional initiatives. Its wider remit and larger scale make it a broad incumbent comparator rather than a direct district-level competitor.

Market position

Strengths4 records

Weaknesses6 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xtwitter.com/North_Warks_BC
• YouTubeyoutube.com/user/northwarks
• Facebookfacebook.com/northwarksbc
• Instagraminstagram.com/northwarksbc
• LinkedInlinkedin.com/company/north-warwickshire-borough-council

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about North Warwickshire Borough Council