OFFSHORE VALLEY

What OFFSHORE VALLEY does

Offshore Valley is a B2B outsourcing and offshoring company headquartered in Agadir, Morocco, founded in 2009 as the first offshoring company in southern Morocco. The company serves French SMEs and large enterprises (PME and grands comptes) by externalizing customer relationship management, technical support, business development, and custom IT functions. It operates within the French group ComOne – ComCloud – IT Business Connect, alongside cloud services and a digital intermediation platform.

The company's service portfolio spans four core areas: Business Development B2B services delivered through specialized SDRs, outsourced Help Desk support with certified technicians on 3CX, Fortinet, and Microsoft solutions providing N1/N2 interventions, custom software development of CRMs, extranets, and business applications, and the itbusinessconnect.fr digital intermediation platform that orchestrates qualified business introductions between IT suppliers and French decision-makers. Offshore Valley positions AI as a component of its service mix, with an active recruitment for a Lead CRM & AI Developer indicating investment in AI-enabled CRM and process automation. The company operates its own training division, the Offshore Valley Academy, which produces over 95% of its internal talent.

Offshore Valley generates revenue through managed services contracts for outsourced functions, professional services for custom software development, and transaction fees from the digital intermediation platform. Pricing is not publicly disclosed and is negotiated per client contract. The company targets French-speaking B2B buyers through direct, inside, and SDR-led sales motions, with all service delivery performed remotely from Agadir. The company maintains academic partnerships with multiple regional institutions to support its talent pipeline.

Name

OFFSHORE VALLEY

Legal name

Offshore Valley

Website

https://offshorevalley.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

Offshore Valley is a Moroccan B2B outshoring company in Agadir that delivers customer relationship management, technical help desk, business development, and custom software services to French SMEs and large enterprises as part of the ComOne group.

Ownership category

akta.pro rank

Product category

B2B IT and Customer Relationship Outsourcing Services

akta.pro industry

PRIMARYBPAEAMAL

Offshore Development Center (ODC) / Dedicated Team Services

Business & Public Services/IT & Digital Services (Managed Services, Systems Integration)/IT Outsourcing & Offshoring Services

Keywords

• B2B customer relationship management
• IT outsourcing services
• Business development outsourcing
• Help desk support services
• Custom software development

Headquarters

HQ city

Agadir

HQ country

Morocco

HQ region

Africa

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. B2B Outsourcing Services: Externalized customer relationship, technical support, and IT services for French companies. The company positions itself as a BPO (Business Process Outsourcing) provider handling key business functions for clients remotely.
2. Digital Intermediation: The itbusinessconnect.fr platform facilitates qualified introductions between IT suppliers and decision-makers, generating revenue through service fees for qualified connections.
3. Custom Software Development: Development of bespoke CRM, extranets, and business applications for B2B clients requiring tailored solutions.

Go-to-market motion3 records

Distribution channels3 records

Marketing channels5 records

Core offering

Offshore Valley is a B2B offshoring company that delivers outsourced customer relationship management, technical help desk support (N1/N2), business development (SDR and Business Developer services), and custom software development (CRMs, extranets, business applications) to French SMEs and enterprise clients, executed remotely from its Agadir, Morocco operations center. It also operates the IT Business Connect digital intermediation platform that connects IT suppliers with French decision-makers.

Product overview

Offshore Valley is a B2B offshoring company offering a unified portfolio of services centered on its digital intermediation platform IT Business Connect (itbusinessconnect.fr). The portfolio includes Business Development B2B services with specialized SDRs, Technical Support & Help Desk with certified technicians (3CX, Fortinet, Microsoft), Custom Software Development (CRMs, extranets, business applications), and the Offshore Valley Academy for sales training. All services support French companies (SMEs and enterprises) in accelerating their commercial, technical, and digital performance through an offshore model based in Agadir, Morocco.

Differentiator

Problem solved

Functional benefit

Brands

• IT Business Connect: Digital platform for B2B intermediation connecting IT suppliers with decision-makers in French companies. Manages over 3,000 qualified introductions annually.
• Offshore Valley Academy

Products and services

• IT Business Connect (itbusinessconnect.fr) Digital intermediation platform that orchestrates qualified B2B connections between IT suppliers and decision-makers, currently managing over 3,000 qualified connections annually with ambitions to reach 10,000. Targets IT suppliers and French enterprise decision-makers.
• Business Development B2B Services (SDR / Business Developer) Sales Development Representatives specialized in detecting complex IT and telecom projects among French business decision-makers, qualifying needs, initiating high-potential conversations, and connecting technology suppliers with the right business contacts. Targets French SMEs and enterprise accounts.
• Technical Help Desk Support (N1/N2) Outsourced high-level help desk service staffed by certified technicians on 3CX, Fortinet, and Microsoft solutions, capable of N1/N2 interventions and technical administration. Targets French companies requiring telecom, IT, and cybersecurity support.
• Custom Software Development (CRM, Extranets, Business Applications) Engineering team developing custom CRMs, extranets, and business applications for B2B enterprise clients requiring tailored solutions in performance, security, and scalability, including AI-powered automation.
• Offshore Valley Academy Training programs specifically designed for Sales Development Representatives and inside sales professionals in B2B environments, covering B2B prospecting, CRM usage, and sales techniques. Delivered internally to develop and certify Offshore Valley's talent.
• Offshoring Solutions - IT & Telecom (Internet, Managed Services, Cybersecurity, AI) Performance solutions across Internet, Telecom, IT, Cybersecurity, Managed Services, and AI adapted to business needs, enabling French companies to outsource key functions such as customer relations, technical support, and custom IT transformation.

Quantifiable outcome

• 3,000+ qualified business introductions orchestrated annually through the digital platform
• +3 more outcomes

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• ComOnecoreStrategic or Co-development PartnerFrench parent group company. Offshore Valley operates as part of the ComOne corporate group, which also includes ComCloud and IT Business Connect brands, enabling integrated B2B outsourcing and digital services.
• ComCloudcoreStrategic or Co-development PartnerCloud services division within the ComOne group. ComCloud provides cloud infrastructure and solutions complementing Offshore Valley's managed IT services.
• IT Business ConnectcoreTechnology or IntegrationDigital platform brand within the group, operating www.itbusinessconnect.fr for B2B business intermediation and qualified lead generation between IT suppliers and French decision-makers.
• ENCG Agadir (École Nationale de Commerce et de Gestion)minorOthersAcademic partnership for talent recruitment. Offshore Valley participates as Gold Sponsor in the annual ENCG Entreprises forum and conducts student visits for employer branding.
• Universiapolis - ENCGAminorOthersAcademic institution partnership for recruitment events including job simulations and career days.
• Université Ibn Zohr d'AgadirminorOthersMajor public university partnership for student recruitment and employer branding through job day events.
• EST Agadir (École Supérieure de Technologie)minorOthersTechnical training institution partnership for information sessions and recruitment activities.
• Centre Al Idrissi BTS AgadirminorOthersVocational training center partnership for information and recruitment days targeting students and graduates.
• ANAPEC Souss MassaminorOthersPublic employment agency partnership for job days and regional workforce development initiatives.

Scale indicators5 records

Recent moves6 records

Expansion highlights7 records

Direct peers

• Intelcia: Morocco-headquartered BPO and offshoring company serving French and European enterprise clients across customer experience, IT, and digital services. Most direct comparable given shared Morocco-to-France nearshoring model, French-market focus, and overlapping service lines in CRM and technical support.
• Outsourcia: Morocco-based offshoring/BPO company with strong French-market orientation, providing IT outsourcing, customer relationship management, and help desk services. Highly comparable in operating model (Morocco delivery, French clients), service portfolio, and target customer segments (PME and grands comptes).

Broad incumbents

• Webhelp (now Concentrix): Originally French-founded CX/BPO major now part of Concentrix; large Morocco delivery footprint serving French enterprise clients across customer experience, sales, and technical support. Comparable target market and delivery geography, but operates at significantly larger scale and broader service breadth.
• Concentrix: Global customer experience and technology services giant with significant Morocco delivery presence after the Webhelp merger. Overlaps on customer support, technical help desk, and digital services for European enterprise clients, but at much larger scale and broader portfolio.
• TTEC (TeleTech): Global CX and digital customer experience company with BPO and IT-enabled support services. Comparable on outsourced customer support and help desk functions, but primarily serves US enterprise clients with different geographic orientation.
• Majorel (now TELUS International): Global CX and digital customer experience provider with significant Morocco footprint serving French-speaking European clients. Comparable in CRM outsourcing and IT-enabled support services but broader portfolio including content moderation, AI data services, and digital transformation.
• Teleperformance: Global leader in customer experience management and BPO with major Morocco operations and deep French enterprise client base. Overlaps with Offshore Valley's CRM, help desk, and outsourced customer support offerings but operates at vastly larger scale across multiple geographies and verticals.
• Atento: Latin America-headquartered BPO provider with multilingual CRM and technical support capabilities; relevant comparable for Offshore Valley's outsourced customer support and help desk offerings, though geographically focused on the Americas rather than Europe.

Regional players

• Devoteam: France-headquartered IT consulting and digital transformation company serving French enterprise clients with cloud, cybersecurity, and managed services capabilities. Comparable on the IT outsourcing, cybersecurity (Fortinet-aligned), and cloud services dimensions of Offshore Valley's portfolio, though more consulting-led than BPO-led.
• Everience: France-based digital services and IT outsourcing company with nearshore delivery capabilities serving French enterprise clients. Comparable on IT outsourcing and digital transformation offerings, with closer cultural alignment to French buyers than offshore-only competitors.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/offshore-valley

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about OFFSHORE VALLEY