Gemeente Oost Gelre

What Gemeente Oost Gelre does

Gemeente Oost Gelre is a Dutch municipality (gemeente) located in the province of Gelderland, Netherlands, formed on 1 January 2007 through the merger of the former municipalities of Lichtenvoorde and Groenlo. It serves the towns and villages of Lichtenvoorde (the administrative centre), Groenlo, Harreveld, Lievelde, Mariënvelde, Vragender, Zieuwent, and Zwolle in the Achterhoek region. The municipality is governed by a burgemeester (mayor), a College van Burgemeester en Wethouders (executive board), and an elected gemeenteraad (municipal council); Annette Bronsvoort was succeeded as mayor by Gea Hofstede in 2026, and a new coalition agreement 'Lief met lef!' (CDA, OOG, PRO Oost Gelre) was presented on 22 June 2026.

The municipality delivers the full Dutch municipal service catalogue through an integrated digital platform: civil registry and travel documents (passports, ID cards, driver's licenses), BRP address registration, marriage and partnership registration, birth and death registration, building and environmental permits, municipal taxation (OZB, waste, sewer, dog, tourist, billboard), waste management (operationally via ROVA collection and Remondis disposal), social support via a Social Team, newcomer integration services for asylum seekers, Ukrainian displaced persons, status holders, and labor migrants, subsidies and starter loans, business advisory (via ROZ Ondernemerspunt), safety and 'ondermijning' reporting, and spatial planning under the new Omgevingswet. The proprietary technology layer centres on the DigiD-authenticated 'Mijn Oost Gelre' personal portal, an online appointment-booking system, a digital reporting platform for public-space issues, and multi-channel contact (phone, WhatsApp, email, walk-in, home visits). Staffing is approximately 200–265 employees organised in a flat structure across the headquarters at Varsseveldseweg 2, Lichtenvoorde.

The municipality's funding model is statutory rather than commercial: it operates on an annual municipal budget (jaarrekening) approved by the council, funded primarily by the national algemene uitkering from the Gemeentefonds, supplemented by municipal taxes (e.g., waste collection €235.85/year per household; OZB property tax), permit and licence fees, and transaction-based fees for travel documents (passport adult standard €88.65, ID card adult €80.10, driver's license €53.65) and naturalization (up to €1,454). Pricing is published annually. Go-to-market is direct-to-resident/mandatory: services are accessed in person at the appointment-only town hall, via the Mijn Oost Gelre portal, by phone, WhatsApp, or community outreach through the Social Team. Customer segments are hybrid — general residents (primary), entrepreneurs/businesses, newcomers, and vulnerable citizens requiring social support.

Name

Gemeente Oost Gelre

Legal name

Gemeente Oost Gelre

Website

https://oostgelre.nl

Company type

Public

Founded year

2007

Operating status

Operating

Headcount range

251–500 employees

Short description

Gemeente Oost Gelre is a Dutch municipality in Gelderland serving residents and businesses of Lichtenvoorde, Groenlo, and surrounding villages with statutory public services — civil affairs, permits, taxation, social support, waste management, and newcomer integration — delivered via town hall, the Mijn Oost Gelre portal, and multi-channel digital access.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Social Services (8300)

akta.pro primary industry

Cash Assistance & Social Safety Net Delivery for Displaced Populations (BPADAHAH)

akta.pro secondary industry

Appointment Scheduling & Service Dispatch Support (BPAAABAO)

Keywords

• Municipal government services
• Civil registry administration
• Public administration services
• Permit and license issuance
• Social support services

Headquarters

HQ city

Lichtenvoorde, Gelderland

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Municipal Taxes: Property taxes (OZB), waste collection fees (afvalstoffenheffing), sewer fees (rioolheffing), dog tax, tourist tax, and billboard tax collected from residents and businesses
2. Permit and License Fees: Fees collected for various permits including building permits, event permits, business licenses, and other administrative services
3. Reisdocument Fees: Fees for passports, identity cards, and driver's licenses collected at point of service

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels7 records

Core offering

Gemeente Oost Gelre is a Dutch municipal government entity delivering statutory public services to residents and businesses within its territory. Its core offering consists of approximately 16 named service modules covering civil affairs (passports, ID cards, driver's licenses, marriage registration, birth/death notifications, extracts and certificates), spatial planning (building permits, environmental permits, housing), social services (care, education, subsidies), business services (licensing, permits, advisory), municipal taxation (OZB, waste, sewer fees), and newcomer integration support. Delivery combines physical town-hall service with digital channels including the Mijn Oost Gelre portal and online appointment booking.

Product overview

Gemeente Oost Gelre is a Dutch municipal government providing a comprehensive digital service portal. The main product is the municipal website which serves as a unified platform offering approximately 16 integrated service modules covering civil affairs (Mijn Oost Gelre, reisdocumenten, uittreksels), spatial planning (wonen en bouwen, vergunningen), social services (zorg en onderwijs, subsidies), community services (ondernemen, projecten), and administrative functions (belastingen, verhuizen). These services are accessed through a single portal with appointment booking, online reporting, and personal account management capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Mijn Oost Gelre (Personal Online Portal) Personal online environment where residents can track the status of their municipal applications, manage profile and contact information, and access personalized services via DigiD login.
• Reisdocumenten en rijbewijs (Travel Documents and Driver's License) Municipal service for residents to apply for and manage passports, identity cards, and driver's licenses, including foreign license exchanges; available in standard and express tiers.
• Wonen en Bouwen (Housing and Construction) Municipal portal covering housing projects, building permits, environmental permits, and housing initiatives for residents, initiators and (re)builders in Oost Gelre.
• Uittreksels en verklaringen (Extracts and Certificates) Service for residents to obtain certificates including Dutch nationality proof, civil registry extracts, proof of life, guarantee declarations, and certificates of conduct (VOG).
• Trouwen en geregistreerd partnerschap (Marriage and Registered Partnership) Service for marriage and registered partnership registration, including the appointment of marriage officers, ceremony locations, and conversion procedures for existing partnerships.
• Vergunningen (Permits) Service for residents and organizations to apply for various municipal permits including event permits, alcohol permits, terrace permits, market stall permits, and demonstration notifications, with associated enforcement.
• Subsidies en leningen (Subsidies and Loans) Financial support services including energy assistance for low-income residents, sustainability funds for organizations, welfare and sports subsidies, business subsidies, and Startersleningen for new homeowners.
• Ondernemen (Business Services) Portal for local entrepreneurs providing the economic agenda, business counter services, procurement information, advisory services (via ROZ Ondernemerspunt), and business location options in Oost Gelre.
• Projecten (Municipal Projects) Overview of municipal projects including N18 road safety, mobility planning, sustainability, housing developments, and urban development programs across neighborhoods in Oost Gelre.
• Nieuwkomers (Newcomers Integration Services) Integration services for asylum seekers, Ukrainian displaced persons, status holders, and labor migrants, including reception, housing, education, language and participation support in coordination with COA and Achterhoek municipalities.
• Verhuizen (Relocation and Address Registration) Service for reporting moves within the Netherlands, departure abroad, and relocation to Oost Gelre, including address registration in the BRP (Personal Records Database).
• Geboorte en overlijden (Birth and Death Registration) Civil registration services for birth notifications, child recognition, adoption, stillbirth declarations, and death notifications in Oost Gelre.
• Belastingen (Municipal Taxation) Municipal tax services including tax assessments, automatic payment plans, exemptions, WOZ valuations, dog tax (hondenbelasting), sewer fees (rioolheffing), property taxes (OZB), tourist tax, and advertising/billboard taxes.
• Veiligheid en ondermijning (Safety and Undermining Reporting) Anonymous reporting system for suspicious situations related to drug trade, hemp cultivation, or money laundering, with confidential treatment of reports; coordinated via the Veilig Buitengebied partnership.
• Zorg en onderwijs (Care and Education) Social services portal including Social Team contacts, disability parking permits, welfare support, education and childcare, and youth assistance for residents of Oost Gelre.
• Melding woon- en leefomgeving (Living Environment Reporting) Digital reporting system for public space issues including street lighting, road damage, furniture damage, traffic signs, water issues, sewage, greenery, playgrounds, and public disturbances.

Quantifiable outcome

• Digital appointment booking reduces wait times and improves service efficiency
• +1 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• ROVAcoreOthersRegional waste management organization responsible for household waste collection including GFT, paper, PMD, and residual waste. Operates collection schedules and waste recycling centers for the municipality.
• RemondisminorOthersWaste disposal company operating the waste collection point at Galileïstraat 16 in Lichtenvoorde for various waste types.
• ROZ OndernemerspuntcoreOthersRegional entrepreneur support point providing advice and financing guidance for entrepreneurs in the Achterhoek region. Point of contact for entrepreneurs seeking advice and financing in Oost Gelre.
• COA (Centraal Orgaan opvang Asielzoekers)coreOthersCentral Organization for Reception of Asylum Seekers - national government body responsible for asylum reception facilities. Collaborates with municipality on asylum seeker reception and integration.
• Achterhoek MunicipalitiescoreStrategic or Co-development PartnerCooperation with 7 other Achterhoek municipalities (Aalten, Berkelland, Bronckhorst, Doetinchem, Oude IJsselstreek, Montferland, Winterswijk) on shared challenges including asylum reception ('Achterhoekse aanpak vluchtelingen'), economic development, energy transition (RES 2.0), and crime prevention.
• iHubminorOthersOrganization at the former iHub terrain in Harreveld for housing nareizigers (family reunification migrants). Municipality collaborates on refugee accommodation at this site.
• Veilig Buitengebied PartnershipcoreStrategic or Co-development PartnerPublic-private partnership combining municipalities, entrepreneurs, and experts in the fight against organized crime and undermining ('ondermijning') in rural areas. Focus on drug production and criminal use of empty buildings.
• Adviespunt ZorgbelangminorOthersHealthcare advice organization providing independent client support for social services in Oost Gelre. Offers independent client support for citizens needing social assistance.
• Samen in Oost GelrecoreOthersWelfare portal website providing information and support on finances, housing, transport, wellbeing, parenting, care, and participation. Municipality supports this collaborative platform.

Scale indicators4 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Gemeente Aalten: Neighbouring Achterhoek municipality cooperating with Oost Gelre on refugee reception (Achterhoekse aanpak), RES 2.0, and crime prevention (Veilig Buitengebied). Offers the same mandated municipal service portfolio to a comparable small-town population.
• Gemeente Montferland: Achterhoek cooperation partner delivering the same municipal services (passports, permits, social support, newcomer programs) to a comparable population. Direct peer for service portfolio benchmarking.
• Gemeente Winterswijk: Largest Achterhoek municipality and Achterhoek cooperation partner; delivers identical civil affairs, social support, permits, and newcomer services under the same Dutch municipal law framework. Direct functional equivalent for benchmarking service delivery.
• Gemeente Bronckhorst: Achterhoek partner municipality delivering the same municipal services, cooperating on RES 2.0, asylum reception and economic development. Direct comparable for service portfolio and digital channel maturity.
• Gemeente Oude IJsselstreek: Achterhoek peer municipality also formed via 2000s merger; shares the same post-merger integration profile and delivers identical municipal services in a comparable rural setting.
• Gemeente Doetinchem: Larger Achterhoek municipality and regional cooperation partner; same municipal mandate and service portfolio but at greater scale, making it a useful upside benchmark for service complexity and digital maturity.
• Gemeente Berkelland: Achterhoek peer municipality in the same regional cooperation; offers the same municipal service stack (BRP, reisdocumenten, vergunningen, social team) to a comparable rural population.

Others

• Vereniging van Nederlandse Gemeenten (VNG): Dutch municipal trade association that sets common standards, advocates nationally, and provides shared IT and policy infrastructure for all gemeenten including Oost Gelre. Indirect ecosystem enabler rather than direct competitor.

Regional players

• Gemeente Lochem: Neighbouring Gelderland municipality operating the same municipal service mandate but in a different sub-region; useful benchmark for service delivery and digital maturity without direct operational overlap.
• Gemeente Zutphen: Historical Gelderland municipality delivering the same mandated services at slightly larger scale; useful regional comparable for digital portal sophistication and social team operating model.

Market position

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UC6P0v1g5n4G9Y-B0LqIwPNA
• Facebookfacebook.com/GemeenteOostGelre
• LinkedInlinkedin.com/company/gemeente-oost-gelre
• Instagraminstagram.com/gemeenteoostgelre

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Oost Gelre