What Gemeente Zutphen does

Gemeente Zutphen is a Dutch municipality (gemeente) in the province of Gelderland, established under the Dutch Gemeentewet as one of the country's approximately 340 locally governed public bodies. It serves roughly 48,000-49,000 residents across the historic Hanseatic city of Zutphen and the adjacent village of Warnsveld, employing approximately 500-550 staff across departments including Informatiemanagement (38 staff) and Financiën (25 staff). The current governing coalition comprises GroenLinks, Burgerbelang, PvdA, and D66 under Mayor Wimar Jaeger (D66, installed 17 April 2025) and interim Municipal Secretary Cynthia Creveld, delivering the full statutory bundle of municipal services: civil registry (passports, ID cards, driver's licenses, marriages, deaths), BRP population registration, Wmo social support, Jeugdhulp youth care, permit administration, parking management, onroerendezaakbelasting property tax, spatial planning, and disaster-response coordination.

The municipality operates an omnichannel service platform combining physical service points with digital infrastructure. The main stadhuis at 's Gravenhof 2 and a secondary service location at Henri Dunantweg 1 (for care, income, and youth services) handle in-person service by appointment, supplemented by telephone support (14 0575) and postal/email correspondence. Digital delivery centers on MijnZutphen, a personalized citizen portal integrated with national DigiD (residents) and eHerkenning (businesses) authentication, alongside the zutphen.mijnafspraakmaken.nl online appointment system, multi-tier contact forms (with anonymous option), Zorgmail secure communications, an RSS news feed, and Silktide cookie-less website analytics. The platform is targeting full WCAG2.1 Level AA compliance as of mid-2026. Specialized welfare and health digital services include the Mantelzorgcheck caregiver self-test (launched May 2026) and the LeefstijlloketZutphen.nl lifestyle portal (launched June 2026).

Financing flows from a mix of locally levied municipal taxes, allocations from higher Dutch government tiers, user fees, and dedicated program budgets-notably the Kindpakket children's allowance (EUR 500 per child under 21 for low-income families), the Gemeentepolis subsidized health insurance scheme delivered through Zilveren Kruis and Univé collective contracts, and Wmo own-contribution payments (EUR 21 per month per household). Service channels extend beyond direct delivery through partner organizations including Perspectief Zutphen (social work), IDO and Taalhuis at the library, GGD Noord en Oost Gelderland for public health, and Zorgregio Midden IJssel Oost Veluwe for Wmo oversight. Recent capital and operational initiatives include acquisition of Hanzehof real estate for the planned Hanzehuis cultural center, the multi-year Berkel north-bank greening partnership with Waterschap Rijn en IJssel, and an energy-transition collaboration with Liander addressing grid congestion at business park De Revelhorst.

Name

Gemeente Zutphen

Legal name

Gemeente Zutphen

Website

https://zutphen.nl

Company type

Private

Operating status

Operating

Short description

Gemeente Zutphen is a Dutch municipality in Gelderland delivering mandated public services—including civil registry, permits, social care, spatial planning, and municipal taxation—to approximately 48,000-49,000 residents of Zutphen and Warnsveld via digital and in-person channels.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Social Assistance (624), Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (62412), Administration of Urban Planning and Community and Rural Development (92512), Administration of Housing Programs (92511)

SIC

Services-Social Services (8300), Services-Management Services (8741)

akta.pro primary industry

Local Public Health & Human Services Administration (BPAIACAK)

akta.pro secondary industry

Taxpayer Registration, Identity & Account Management (BPAIADAB)

Keywords

• Municipal administration services
• Civil registry documents
• Social support programs
• Local government permits
• Citizen service portal

Headquarters

HQ city

Zutphen

HQ country

Netherlands

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Others

Revenue model

1. Municipal Taxes and Levies: Revenue from local taxes including property taxes (onroerendezaakbelasting), dog taxes (abolished 2024), and other municipal levies collected from residents and property owners.
2. Parking Fees and Permits: Revenue from paid parking in the city center, parking permits for residents and businesses, and parking exemptions.
3. Permit and Administrative Fees: Fees for permits, licenses, certificates (birth, marriage, death), civil registry extracts, and other administrative services.
4. Kindpakket (Children's Package): Social support payment of EUR 500 per child (up to 21 years) for low-income families to enable participation in sports, culture, school, and other activities. Funded by municipal budget.
5. Gemeentepolis Health Insurance Subsidy: Municipality subsidizes health insurance premiums for low-income residents through collective contracts with Zilveren Kruis and Univé. Municipality contributes to premium reduction.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels8 records

Core offering

Gemeente Zutphen administers local government services for approximately 48,000–49,000 residents of Zutphen and Warnsveld. It issues identity documents (passports, ID cards, driver's licenses), processes civil-registry matters (births, marriages, deaths), grants permits and licenses, delivers mandated social support under the Wmo and Jeugdwet frameworks, manages urban planning and parking, collects municipal taxes, and provides community engagement programs such as the Inwonersberaad.

Product overview

Gemeente Zutphen operates a unified digital municipal services platform comprising multiple interconnected online services. The core offering includes Mijn Zutphen (personal resident portal), contact forms with multi-authentication options (DigiD/eHerkenning), and an appointment scheduling system. These are complemented by specialized health and wellness services including Mantelzorgcheck (caregiver self-test) and LeefstijlloketZutphen.nl (lifestyle portal). An RSS feed provides news updates. Residents access services via the zutphen.nl website, with Silktide analytics measuring performance and Zorgmail enabling secure communications.

Differentiator

Problem solved

Functional benefit

Products and services

• Mijn Zutphen Citizen Portal Personal digital portal for residents to track applications, reports, and messages submitted to the municipality using DigiD or eHerkenning authentication.
• Municipal Contact Form (Contactformulier) Online contact form available with DigiD (residents), eHerkenning (businesses), or without login (anonymous) for citizens and businesses to submit questions and track responses.
• Mijnafspraakmaken.nl Appointment Booking Online appointment scheduling system for residents to book visits to the city hall for services such as passport and driver's license applications.
• Mantelzorgcheck (Carer Check) Free online self-test for informal caregivers to assess their burden and receive personalized advice via email with practical tips and referrals to support services.
• LeefstijlloketZutphen.nl Health lifestyle portal providing tips, help, and information about healthy eating, exercise, and other wellness topics for residents.
• Gemeente Zutphen RSS News Feed RSS news feed providing subscribers with municipal news updates and announcements.
• Wmo (Social Support Act) Service Package Municipal social-support service under the Wmo (Wet maatschappelijke ondersteuning) including household help, guidance, day activities, transport, housing adaptations, and disability services, financed by an own contribution of EUR 21.00 per household per month.
• Gemeentepolis Collective Health Insurance Subsidized collective health insurance program offered jointly with health insurers Zilveren Kruis (Optimaal aanvullend 1/2/3 packages from EUR 159.25) and Univé (Compact, Compleet, Compleet + verzekeren eigen risico from EUR 159.40); available to residents up to 30% above social-assistance level with children under 18 free.
• Kindpakket (Children's Package) Municipal social-support payment of EUR 500 per child (up to 21 years) for low-income families to enable children's participation in sports, culture, school, and other activities.
• City Center Parking Permits Paid parking service in the city center with parking permits for residents and businesses, plus parking exemptions; operates Monday-Saturday 8:00-18:00 and Friday evening until 21:00.

Quantifiable outcome

• 60.7% voter turnout in 2026 municipal elections (24,277 of 39,998 eligible voters)
• +2 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature5 records

Partnerships

16 partnerships are on record, tiered major and core.

• Kruiswerk Achterhoek / KruiswijkmajorStrategic or Co-development Partner · 18 May 2026Developed the Mantelzorgcheck (Carer Check) - a free online self-test for informal caregivers. Implementation involves local partners Perspectief Zutphen, MEE Samen, Sensire, Wmo-consulenten, and district nurses for referral and support services.
• Waterschap Rijn en IJssel (Rijn en IJssel Water Board)majorStrategic or Co-development PartnerJoint project with water board for greening the northeast bank of the Berkel river, making the area more natural and attractive for recreation. The water board is responsible for creating nature-friendly riverbanks to improve water quality.
• Stichting Landschapsbeheer Gelderland (SLG)majorStrategic or Co-development PartnerPartnership for 'Zutphen in het Groen' (Zutphen in Green) planting project. SLG provides free advice and landscape plans for properties in rural areas, with subsidies available for purchasing trees and shrubs. Joint effort to strengthen landscape and biodiversity.
• Perspectief ZutphencoreImplementation/ SI/ Consulting PartnerSocial work organization providing community support, neighborhood assistance, and mantlezer support coordination. Offers help with complex letters and forms, and coordinates mantlezer support.
• Zilveren KruiscoreChannel Partner/ Reseller/ DistributorHealth insurer partner for Gemeentepolis collective health insurance program. Provides subsidized health insurance packages for low-income residents of Zutphen with reduced premiums and comprehensive coverage options.
• UnivécoreChannel Partner/ Reseller/ DistributorHealth insurer partner for Gemeentepolis collective health insurance program. Provides subsidized health insurance packages for low-income residents with options including own risk coverage.
• GGD Noord en Oost GelderlandcoreImplementation/ SI/ Consulting PartnerMunicipal Health Service responsible for public health monitoring, youth health care, infectious disease control, and Wmo quality oversight for care services provided in the municipality.
• Zorgregio Midden IJssel Oost VeluwecoreImplementation/ SI/ Consulting PartnerRegional care consortium responsible for quality and legality oversight of Wmo care services in the region, including Zutphen.
• Jeugdstem / Adviespunt ZorgbelangcoreImplementation/ SI/ Consulting PartnerOrganization of trusted persons in youth care providing information, advice, and support to children, youth, and adults involved with youth services. Offers free support including attending meetings with municipality or care providers.
• Kansrijk Jongerenwerk BVcoreImplementation/ SI/ Consulting PartnerYouth work organization providing street coaches for youth outreach programs in the municipality.
• TactuscoreImplementation/ SI/ Consulting PartnerYouth work organization providing street coaches for youth outreach programs in the municipality.
• Informatiepunt Digitale Overheid (IDO) / BibliotheekcoreImplementation/ SI/ Consulting PartnerDigital government assistance point at the library helping citizens with online government services and DigiD applications. Locations in Zutphen and Warnsveld with available opening hours.
• Taalhuis BIJ de biebcoreImplementation/ SI/ Consulting PartnerLanguage support service at the library helping people improve Dutch speaking and writing skills. Available at library locations in Zutphen and Warnsveld.
• LiandermajorTechnology or IntegrationElectricity grid operator collaborating with municipality on strengthening the power grid for energy transition. Project addressing grid congestion combined with sustainability efforts at business park De Revelhorst.
• PwCcoreImplementation/ SI/ Consulting PartnerNewly appointed accounting firm conducting audit of municipal annual accounts 2025. Identified quality issues in processes and administrative registration, prompting multi-year improvement program.
• Provincie GelderlandmajorStrategic or Co-development PartnerProvincial government partner for infrastructure projects including N314 road work between Zutphen and Hummelo (June 29 - July 31), and cable burial projects for high-voltage lines.

Scale indicators6 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Gemeente Almelo: Overijssel municipality (~73,000 residents) operating the same Dutch municipal services. Comparable in scale, urban character, and operational profile to Zutphen.
• Gemeente Tiel: Gelderland municipality (~42,000 residents) operating the same Dutch municipal service portfolio. Comparable in size, governance, and operational profile to Zutphen.
• Gemeente Hardenberg: Overijssel municipality (~61,000 residents) with a comparable rural-urban mix and the full Dutch municipal mandate, including social support and digital service delivery.
• Gemeente Hengelo: Overijssel municipality (~81,000 residents) running the full Dutch municipal mandate — social support, permits, digital services — with comparable service breadth.
• Gemeente Deventer: Neighboring Hanseatic city in Overijssel (~99,000 residents) operating the same Dutch municipal mandate — civil registry, permits, Wmo, youth care, digital citizen portal — at a directly comparable scale and service profile.
• Gemeente Apeldoorn: Larger Gelderland municipality (~165,000 residents) running the full Dutch municipal service portfolio. Larger scale, same province, useful benchmark for service breadth and operational structure.
• Gemeente Winterswijk: Smaller Achterhoek municipality (~29,000 residents) in the same region as Zutphen, delivering the full Dutch municipal service set. Useful as a regional, smaller-scale comparison.
• Gemeente Ede: Gelderland municipality (~115,000 residents) operating the same Dutch municipal mandate — Wmo, youth care, civil registry, permits, digital citizen services — with a comparable demographic profile.
• Gemeente Barneveld: Gelderland municipality (~60,000 residents) with a similar demographic and economic profile and the same Dutch municipal mandate. Directly comparable in service delivery model.
• Gemeente Doetinchem: Achterhoek regional center in Gelderland (~58,000 residents) with the same Dutch municipal mandate. Closely comparable in size, regional economic profile, and service mix to Zutphen.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCzZGxipuKSoWZbf_kp5F5gQ
• Facebookfacebook.com/gemeentezutphen
• LinkedInlinkedin.com/company/gemeente-zutphen
• Instagraminstagram.com/gemeentezutphen

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Gemeente Zutphen