Orbit World Travel (NZ)

What Orbit World Travel (NZ) does

Orbit World Travel (NZ) is a corporate, government, and group travel management company (TMC) operating across New Zealand and Australia as part of the House of Travel Group, with the legal entity House of Travel Limited. It is described as a 100% New Zealand-owned TMC with 30+ years of operating history, approximately 234 employees, seven offices across New Zealand (Auckland, Hamilton, Tauranga, Wellington, Nelson, Christchurch, Dunedin) and additional offices in Australia, and global reach via its partnership with ALTOUR. The company holds approximately 50% of participating All-of-Government (AoG) agency travel volume and was ranked first in the AoG Generation 2 TMS Tender Process, making central government a core customer segment alongside named enterprise clients such as TVNZ, Genesis Energy, GEA, Southern Cross Healthcare, University of Auckland, Dentons Kensington Swan, Douglas Pharmaceuticals, Belron, Suntory Oceania, Willis Towers Watson, Silver Fern Farms, Ballance, and Hāpaitia.

The company's core product surface is the proprietary Orbit Enterprise platform, which integrates Serko's Zeno and Amadeus's Cytric to deliver online booking, policy enforcement, and approval workflows, augmented by Orbit Intelligence for benchmarking and reporting. Recent feature additions include Smart Alerts (AI-driven predictive intelligence on bookings and disruptions), Zeus (virtual personal assistant), and Orbit Offset (a sustainability and carbon-offset workflow built with Sustainable Travel International). Duty-of-care capability is delivered through partnerships with International SOS and Healix International, and group/series travel (school, sports, incentive) sits alongside corporate travel as an additional service line. The 2024 Ascend Summit functions as a client and partner engagement ecosystem event.

The business model combines corporate travel management services for enterprise and government clients with group and series travel (school, sports, incentive, special-interest groups). Revenue is generated through standard TMC mechanics: transaction fees, management fees, and supplier overrides on air, hotel, and ground content booked through the platform, plus adjacent fees from sustainability (Orbit Offset) and risk (duty-of-care) services. Customer concentration skews toward long-tenured anchor accounts in the corporate and government segments, with go-to-market executed through named-account relationship management, panel participation (AoG), and the House of Travel retail and group-travel footprint in New Zealand.

Name

Orbit World Travel (NZ)

Legal name

House of Travel Limited

Website

https://orbit.co.nz

Company type

Private

Operating status

Operating

Headcount range

101–250 employees

Short description

Orbit World Travel (NZ) is a New Zealand-owned corporate and government travel management company with 30+ years of history, ~234 staff, and offices across NZ and Australia, serving enterprise, public-sector, and group clients via its Orbit Enterprise platform.

Ownership category

akta.pro rank

Product category

Corporate Travel Management

NAICS

Travel Agencies (561510), Travel Arrangement and Reservation Services (5615)

SIC

Transportation Services (4700)

akta.pro primary industry

Online/Hybrid Corporate Travel Agencies (Self-Booking + Support) (THAKACAB)

akta.pro secondary industries

Government & Public Sector Travel Management (THAKACAE), Online Booking Tools (OBT) & Corporate Booking UX (THALAGAD), Corporate Travel & Accommodation Coordination (HSACADAL)

Keywords

• Corporate travel management
• Business travel services
• Travel management company
• Corporate booking platform
• Duty of care services

Headquarters

HQ city

Wellington

HQ country

New Zealand

HQ region

Oceania

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Travel Management & Booking Services: Orbit acts as a travel management company providing booking, advisory, and management services to corporate, government, and group travel clients. Revenue is generated through service fees, transaction fees, and commissions from airline, accommodation, and transport suppliers. The company also earns management fees from structured corporate travel programmes and government (AoG) contracts.
2. Preferred Supplier Programme Fees: Orbit's preferred supplier programmes (Orbit Plus+, Orbit Direct) generate revenue through negotiated commissions and volume-based benefits from airlines, accommodation providers, rental car companies, and taxi services.
3. Conferencing & Events Services: Revenue from end-to-end event management including conference registration platforms, delegate management, venue sourcing, supplier negotiation, and on-site coordination for corporate clients.
4. Sustainability & Carbon Reporting Services: Carbon reporting, sustainability consulting, and carbon offset solutions (Orbit Offset) offered as part of the travel management programme, supporting clients' ESG reporting requirements.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels9 records

Core offering

Orbit World Travel is a corporate and government travel management company that books, advises on, and manages business travel for enterprise, mid-market, government, and group clients across New Zealand and Australia. Its core deliverable combines the Orbit Enterprise platform (online booking, traveller tracking, expense management, duty of care) with human account management and 24/7 support, supplemented by specialised services for group, school, sports, incentive, and conferencing & events travel. Revenue is generated via service fees, supplier commissions (through Orbit Plus+/Orbit Direct preferred supplier programmes), and management fees from structured corporate and All-of-Government (AoG) contracts.

Product overview

Orbit World Travel operates as a platform-plus-modules architecture centred on Orbit Enterprise, a unified travel management portal that consolidates all booking, safety, and travel data. The platform integrates two online booking tools—Orbit Online powered by Serko Zeno and Amadeus Cytric—offering flights, hotels, rental cars, and transfers with AI-driven recommendations and policy compliance. Supporting modules include Orbit Intelligence for business analytics, Orbit Care with AI-powered Smart Alerts for duty of care, Orbit Trips for itinerary visibility, Orbit Request for approvals, Orbit Credits for ticket management, Zeus AI virtual assistant, and Travel Check for compliance. The Orbit Plus+ and Orbit Direct preferred supplier programmes provide negotiated rates. Expense Management handles consolidated invoicing and chargeback. Services span corporate travel, group travel, conferencing & events, school travel, sports travel, incentive travel, and All-of-Government travel management. The company also offers sustainability solutions including carbon emissions reporting and Orbit Offset for carbon offsetting.

Differentiator

Problem solved

Functional benefit

Brands

• Orbit Enterprise: A comprehensive travel management platform providing traveller profiles, online booking, expense management, duty of care, and travel tracking in one seamless interface.
• Orbit Online
• Orbit Intelligence
• Orbit Chargeback
• Orbit Plus+
• Orbit Direct
• Zeus
• Orbit Offset

Products and services

• Corporate Travel Management Advisory-based travel management service for corporate clients, integrating human expertise with data and technology to enable proactive, data-driven travel decisions and policy optimisation. Serves enterprise, mid-market, and government clients across New Zealand and Australia.
• Group Travel Group travel management service providing logistics coordination, exclusive group discounts, supplier sourcing, and duty of care support for organisations moving groups of travellers together.
• Conferencing & Events End-to-end corporate event planning service covering venue sourcing, delegate management, travel optimisation, sustainable events planning, conference registration platforms, and on-site assistance.
• School Travel Educational journey planning service for school trips, sports tours, music tours, and international educational experiences, covering itinerary design, documentation, visa guidance, flights, accommodation, transport, insurance, 24/7 support, and post-trip reporting.
• Sports Travel Sports team travel management service coordinating flights, accommodation, ground transport, equipment handling, and on-site logistics for athletes, staff, and competitions.
• Incentive Travel Fully managed incentive travel programme service rewarding top performers with luxury accommodation, activities, and customised itineraries for corporate clients.
• All-of-Government (AoG) Travel Management Government travel management service on the New Zealand All-of-Government panel with dedicated account management, structured onboarding, KPI-governed service levels, and alignment to government broader outcomes. Serves 50% of participating AoG agencies.
• Orbit Enterprise Platform Comprehensive travel management platform that integrates traveller profiles, online booking, mobile app, expense management, traveller tracking, and duty of care into a single seamless portal for travel managers, arrangers, and travellers.
• Orbit Online Booking Tool Online booking tool available in two variants — powered by Serko Zeno (AI-driven single-screen door-to-door booking for flights, hotels, rental cars, and transfers with policy compliance and approval workflows) and Amadeus Cytric (integrates with Microsoft 365, Outlook, and Teams for booking within everyday workflows). Average search times under 20 seconds.
• Orbit Care (Duty of Care) Duty of care module providing 24/7 alert monitoring, traveller tracking with graphical map views, real-time notifications, two-way communication tools, risk-level colour coding, and AI-powered Smart Alerts for predictive disruption intelligence.
• Orbit Intelligence Online business intelligence service providing visual data dashboards, travel spend analytics, booking behaviour trends, benchmarking against comparable Orbit clients, and reporting to support data-driven travel policy decisions.
• Orbit Plus+ Preferred Supplier Programme Preferred supplier programme offering negotiated rates across airlines, accommodation, taxi, and rental car companies with added benefits like last room availability, flexible cancellation, and Qualmark-validated sustainable properties.
• Orbit Direct (Preferred Supplier Extension) Extension of the Orbit Plus+ programme providing exclusive access to room allocations at select properties, ensuring best available rates year-round even during peak periods.
• Expense Management & Chargeback Integrated payment and expense management solution including consolidated invoicing, chargeback services, airline ticket credit tracking, and detailed data reporting tailored to each business.
• Orbit Offset (Carbon Offsetting) Carbon offset product within Orbit Enterprise allowing businesses to offset emissions from air travel, accommodations, and car rentals via Sustainable Travel International's portfolio of high-quality climate projects including forestry, energy, and blue carbon initiatives.

Quantifiable outcome

• Orbit holds 50% of participating All-of-Government agencies
• +6 more outcomes

Named customers13 records

Segments10 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

AI capability8 records

Feature10 records

Partnerships

13 partnerships are on record, tiered core and minor.

• ALTOURcoreStrategic or Co-development PartnerALTOUR is a global travel group that provides international network backing for Orbit World Travel. Through this partnership, Orbit combines world-class systems and global buying power with local expertise. ALTOUR enables Orbit to support international travel requirements while keeping core decision-making local.
• International SOScoreStrategic or Co-development PartnerInternational SOS is a worldwide medical and security assistance service that briefs travellers before take-off, can track them during their trip, and provides on-the-ground medical and security services including evacuation if necessary. This partnership supports Orbit's duty of care programme with global health and safety intelligence.
• Healix InternationalcoreStrategic or Co-development PartnerHealix International is a global leader in international medical, security, and travel assistance. All calls are answered by a registered medical practitioner in New Zealand, Singapore, or the UK, supporting Orbit's after-hours duty of care capabilities.
• Sustainable Travel InternationalcoreStrategic or Co-development PartnerAn Australian-first partnership offering environmentally conscious travel solutions to businesses and travellers. Through the Orbit Enterprise platform, Orbit introduced Orbit Offset — allowing businesses to offset emissions from air travel, accommodations, and car rentals. The partnership supports Sustainable Travel International's portfolio of high-quality climate projects including forestry, energy, and blue carbon initiatives.
• Serko (Zeno)coreTechnology or IntegrationOrbit has partnered with Serko's Zeno platform to create Orbit Online — a next-generation AI-driven online booking tool with single-screen door-to-door booking for flights, hotels, rental cars, and transfers. Zeno combines AI-driven recommendations with policy integration and approval workflows.
• Amadeus (Cytric)coreTechnology or IntegrationOrbit is a long-standing strategic technology partner with Amadeus (the largest travel technology provider globally). Cytric is a globally recognised online booking tool with approval workflows, customisable booking rules, and Microsoft 365/Outlook/Teams integration via Cytric Easy. Orbit is the only TMC combining both Zeno and Amadeus within its online booking tool offering.
• Toitū EnvirocarecoreTechnology or IntegrationToitū Envirocare provides independent carbon certification (carbonreduce and carbonzero) for Orbit World Travel. Their emission factors are used to verify Orbit's carbon reporting for clients, and their carbon offset programmes are offered through Orbit to clients. Orbit holds Toitū carbonreduce certification and Toitū carbonzero certification.
• QualmarkcoreStrategic or Co-development PartnerQualmark is New Zealand tourism's official quality assurance organisation. Through the Orbit Plus+ preferred supplier programme, Orbit screens properties using Qualmark's Sustainable Tourism Business (STB) criteria, profiling accommodation providers committed to sustainability. Properties are assessed across Business Systems, Environment, People & Culture, Social, and Health, Safety & Wellness.
• House of Travel GroupcoreStrategic or Co-development PartnerHouse of Travel Group is New Zealand's largest travel group. Orbit World Travel operates as a locally owned and managed business within the House of Travel Group, providing independence and local leadership while benefiting from group-scale buying power and systems.
• Sudima HotelsminorStrategic or Co-development PartnerSudima Hotels is a sponsor of the Ascend Summit 2024 and a partner in sustainability discussions. Sudima Auckland City has Qualmark Silver Accreditation and is featured in Orbit's preferred accommodation programme.
• Air New ZealandcoreStrategic or Co-development PartnerAir New Zealand is a sponsor of the Ascend Summit 2024 and Orbit's primary airline partner. Air New Zealand was awarded a Seven-Star PLUS safety rating by AirlineRatings.com. Orbit manages travel programmes heavily dependent on Air New Zealand's domestic and international network.
• TSA (Transportation Security Administration)minorOthersOrbit monitors and advises on TSA processing delays at major U.S. airports for client travellers. Orbit provides live TSA wait time resources (TSA Tracker, Takeoff Timer, TSA Wait Times) and recommendations for U.S. travel planning.
• IATA (International Air Transport Association)coreTechnology or IntegrationOrbit uses IATA Timatic v4 within its Travel Check feature to provide real-time automated compliance checks for visa, entry, vaccination, and health requirements across 220+ countries.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/orbit-world-travel-nz

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Orbit World Travel (NZ)