Franchise Owners Ottawa Limited.

What Franchise Owners Ottawa Limited. does

Franchise Owners Ottawa Limited, doing business as Pizza Orders at Home and operating through its legal entity Franchise Owners Hamilton Ltd., is a privately held Canadian inbound contact centre established in 1992. The company's sole function is to take pizza orders on behalf of Pizza Pizza Ltd. — Canada's #1 pizza chain, operating 750+ restaurants coast-to-coast and fulfilling 28M+ orders annually. Headquartered in Hamilton, Ontario with a stated staff of 5, the company does not operate a centralized call centre; instead, it recruits and manages a distributed network of self-employed independent contractors who work from home across Canada, answering inbound calls on their own PCs using company-provided software and training.

The underlying technology stack is a remote telephony and order-entry platform: contractors must have DSL or cable internet (minimum 10 Mbps upload / 25 Mbps download), a dedicated Windows 10/11 PC with 4 GB+ RAM, Google Chrome and Mozilla Firefox, Google Authenticator on a second device, a USB headset, and a 17-inch or larger monitor. Onboarding is delivered through a self-paced online training program lasting approximately 8-10 hours over three days, culminating in a final exam. The website and onboarding materials are bilingual (English and French), and the service operates 365 days a year across extended hours (Sunday–Wednesday 10am–2am, Thursday–Saturday 10am–3am), with peak demand concentrated after 4pm, on weekends, and during holidays and sporting events.

The business model is a transaction-based commission paid to the service providers — a 3% base rate on the pre-tax, pre-delivery sales of orders placed, with a premium commission between 12am and 3am and 0.00% commission on erroneous orders. Invoices are issued on the 15th and 30th of each month with payment via EFT. From the company's perspective, revenue is derived from its contractual arrangement with Pizza Pizza Ltd., though the specific revenue-sharing structure is not disclosed. The company is essentially a single-tenant, single-service B2B outsourcing provider whose competitive position is entirely anchored to its ongoing relationship with one client.

Name

Franchise Owners Ottawa Limited.

Legal name

Franchise Owners Hamilton Ltd.

Website

https://pizzaordersathome.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Franchise Owners Ottawa Limited (DBA Pizza Orders at Home) is a Hamilton, Ontario-based inbound contact centre that recruits self-employed contractors across Canada to take pizza orders remotely from home for Pizza Pizza Ltd., Canada's largest pizza chain.

Ownership category

akta.pro rank

Product category

Inbound Call Center Services

akta.pro primary industry

Restaurant Meal Delivery Platforms & Aggregators (AFAIAMAA)

akta.pro secondary industry

Pizza QSR (THAFAAAB)

Keywords

• Inbound call center services
• Pizza order taking
• Remote contact center
• Work from home services
• Order processing services

Headquarters

HQ city

Hamilton

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. Order-Taking Commission (Transaction-Based): Service providers earn a base commission of 3% on the total pre-tax sales of orders placed (excluding delivery). A premium commission rate applies during 12am-3am shifts. Additional commission incentives are announced periodically. Invoices are issued on the 15th and 30th of each month with payment via EFT. No commission is earned on orders with errors (0.00% commission on erroneous orders).

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels2 records

Core offering

Franchise Owners Ottawa Limited (operating as Pizza Orders at Home / Franchise Owners Hamilton Ltd.) runs an inbound contact center that processes pizza orders by phone on behalf of Pizza Pizza Ltd., Canada's largest pizza chain. The company recruits self-employed independent contractors (Service Providers) across Canada to take pizza orders remotely from home using company-provided software, training, and inbound calls, then transmits order details to local Pizza Pizza restaurants. Service operates 365 days a year, with the bulk of volume after 4pm and on weekends and during peak periods such as New Year's Eve, Super Bowl, Halloween, and Valentine's Day.

Product overview

The company operates an inbound contact center providing pizza order-taking services. The single core offering is a remote order-taking service where independent self-employed contractors (Service Providers) handle incoming pizza orders on behalf of their client Pizza Pizza Ltd. Service Providers work from home using company-provided software and training, while supplying their own PC, headset, internet connection, and quiet workspace. The service operates 365 days a year with hours Sunday–Wednesday 10am–2am and Thursday–Saturday 10am–3am. Compensation is commission-based at 3% of total sales (pre-tax, pre-delivery) with premium commissions available during late-night hours.

Differentiator

Problem solved

Functional benefit

Products and services

• Pizza Order-Taking Service A remote inbound order-taking service in which self-employed independent Service Providers take pizza orders by phone on behalf of Pizza Pizza Ltd., Canada's #1 pizza chain (operating 750+ restaurants coast to coast and fulfilling 28M+ orders annually). Service Providers work from home using company-provided software, training, and inbound calls, while supplying their own PC, headset, internet, and quiet workspace. Service is available 365 days per year (Sun-Wed 10am-2am; Thu-Sat 10am-3am), with 80% of volume occurring after 4pm and on weekends and peak periods (New Year's Eve, Super Bowl, Halloween, Valentine's Day, holidays, and sporting events). Compensation is a base 3% commission on total pre-tax, pre-delivery order sales, with a premium commission during 12am-3am shifts and additional periodic incentive commissions.

Quantifiable outcome

• Pizza Pizza Ltd. fulfilled more than 28 million orders in the last year, representing a large and consistent volume of order-taking work available to service providers.

Named customers1 record

Segments1 record

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

One partnership is on record.

• Pizza Pizza Ltd.coreChannel Partner/ Reseller/ DistributorPizza Pizza Ltd. is the primary client of Franchise Owners Ottawa Limited / Franchise Owners Hamilton Ltd. The company operates an inbound contact centre answering calls for Pizza Pizza Ltd., Canada's #1 pizza chain. Contact centre staff (service providers) place pizza orders on behalf of Pizza Pizza Ltd. across its network of more than 750 restaurants from coast to coast. Pizza Pizza Ltd. has been operating since 1967 and fulfilled more than 28 million orders in the last year. The company is referred to as 'Our Client' throughout the source materials.

Scale indicators4 records

Recent moves5 records

Expansion highlights3 records

Broad incumbents

• Teleperformance: One of the world's largest BPO / contact-center operators, with extensive work-from-home agent operations across the Americas and globally. Comparable to the subject company as a remote inbound customer-service outsourcer, though serving many verticals at much larger scale.
• Concentrix: Global customer experience / BPO company with significant inbound contact-center capabilities serving restaurant and quick-service clients. Comparable to the subject company as a large-scale operator of remote order-taking and customer-service workforces, though operating across many verticals at much greater scale.
• Alorica: Large private BPO offering customer service and order management via remote / at-home agent programs for restaurant and retail clients. Comparable to the subject company as a multi-site inbound contact-center outsourcer with similar work-from-home economics.
• Foundever (formerly Sitel Group): Global CX / BPO operator with deep restaurant and retail client relationships and large remote agent footprint. Comparable to the subject company as a remote inbound contact-center provider specializing in customer-service and order-management work for consumer brands.
• Pizza Pizza Ltd. Canada's largest pizza QSR chain and the subject company's exclusive anchor client (750+ restaurants, 28M+ orders/year). Comparable as the consumer-facing restaurant brand whose phone-ordering volume drives the subject company's entire revenue base.
• TTEC (TeleTech Holdings): Large publicly-traded BPO and customer experience outsourcer with work-at-home agent programs serving retail and restaurant clients. Comparable as an established operator of remote inbound order-taking and customer-service teams at far larger scale than the subject company.
• TaskUs: Public BPO providing digital customer experience and content moderation services, with significant work-from-home agent operations. Comparable to the subject company as a remote-first inbound customer-service outsourcer serving consumer-facing brands.

Emerging players

• Uber Eats: Major third-party meal delivery and online ordering aggregator with a strong Canadian presence. Comparable to the subject company as a digital ordering channel that competes for the same pizza QSR order volume that the subject company captures via inbound phone calls.
• DoorDash: Leading third-party restaurant meal delivery and online ordering platform operating in Canada. Comparable to the subject company as a digital channel capturing restaurant orders that historically came via inbound phone calls to chains like Pizza Pizza, and therefore a structural alternative to the subject's phone-based order-taking model.
• SkipTheDishes: Canadian online food delivery and ordering platform. Comparable to the subject company as a Canada-based digital ordering channel that intercepts pizza orders from restaurants like Pizza Pizza that the subject company historically captured via inbound phone calls.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/franchise-owners-ottawa-limited

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Franchise Owners Ottawa Limited.