Publisure
Publisure is a UK-based middleware SaaS provider that digitizes multi-channel inbound and outbound communications (email, SMS, web portal, hybrid mail) for NHS trusts, local authorities, and UK public sector organisations.
- Company typePrivate
- Founded1995
- HeadquartersMaidstone, United Kingdom
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What Publisure does
Publisure, trading as Service Level Management Ltd, is a UK-based middleware software company that has operated since approximately 1995, focused on digitizing inbound and outbound communications for NHS trusts, local authorities, and wider UK public sector organisations. The core offering is the Intelligent Communications Platform, a REST API-based middleware layer that orchestrates multi-channel delivery (email, SMS, web portal, encrypted email, and hybrid mail) and integrates with upstream systems such as Rio EPR, GOV.UK Notify, and NHS Notify. Product portfolio includes Publisure Lite for digital-first distribution, Hybrid Mail for print fulfilment, Encrypted Email, Web Portal, SMS Messaging, Central API, and the POD Print Driver for unstructured desktop documents. AI features (NLP, OCR, rule-based validation, least-cost routing) support document classification and workflow automation but are not the primary value proposition.
The business model combines SaaS platform subscriptions, usage-based fees for digital delivery channels, and transaction-based fees on hybrid mail fulfilment. Go-to-market is enterprise field sales supplemented by channel partners (Kodak Alaris, Wellola, Imail Comms, Quadient) and compliant procurement routes via NHS SBS (SBS10521), G-Cloud, and Crown Commercial Service frameworks. The company is headquartered in Maidstone, Kent, employs 11 people, and is privately held under Service Level Management Ltd with Andrew Percival as Managing Director. No external funding rounds are disclosed. Certifying body coverage (ISO 27001, ISO 9001, Cyber Essentials Plus, WCAG 2.2 AA) and 30 years of public sector domain experience are positioned as primary competitive differentiators.
Publisure firmographics
Firmographics- Name
- Publisure
- Legal name
- Service Level Management Ltd
- Website
- https://publisure.com
- Company type
- Private
- Founded year
- 1995
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Publisure is a UK-based middleware SaaS provider that digitizes multi-channel inbound and outbound communications (email, SMS, web portal, hybrid mail) for NHS trusts, local authorities, and UK public sector organisations.
- Ownership category
- akta.pro rank
Publisure industry classification
Industry- Product category
- Healthcare and Public Sector Communications Software
- NAICS
- Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)
- SIC
- Communications Services, Nec (4899), Services-Prepackaged Software (7372)
- akta.pro primary industry
- Care Navigation, Referral & Digital Front Door Platforms (HLALABAH)
- akta.pro secondary industry
- Email Data Loss Prevention & Encryption (HDADAKAD)
Keywords
Where Publisure is headquartered
LocationHeadquarters
- HQ city
- Maidstone
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Publisure business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software Platform Subscription/SaaS: Publisure operates as a middleware SaaS platform providing digital transformation software for communications. Customers access the platform to manage multi-channel communications including email, SMS, web portal, and hybrid mail delivery. Revenue is generated through software licensing and platform access fees.
- Hybrid Mail Services: Print and post services integrated through the platform, providing physical mail delivery as part of the digital-first communications strategy. Works with partners like Imail Comms and Quadient for print fulfilment.
- Digital Delivery Channels: Platform fees for digital delivery via email, SMS, web portal, and app-based document delivery. Integration with GOV.UK Notify provides cost-efficient communications through government messaging service.
Go-to-market motion3 records
Distribution channels4 records
Marketing channels6 records
Publisure product offering
Product offeringCore offering
Publisure provides an Intelligent Communications Platform — a middleware SaaS solution that digitises and routes inbound and outbound communications across email, SMS, secure web portal, and hybrid mail channels for NHS trusts and UK local authorities. The platform combines AI-powered document classification and data extraction with open REST API integration, enabling digital-first least-cost delivery, full auditability, and integration with clinical systems (e.g., Rio EPR) and government services (GOV.UK Notify, NHS Notify).
Product overview
Publisure is a digital transformation software company offering a middleware platform that digitizes physical legacy and desktop communications and integrates them into multiple delivery channels. The product portfolio centers on the Intelligent Communications Platform, which unifies inbound and outbound communications into a single automated digital mailroom solution. Key products include Publisure Lite (digital distribution), Hybrid Mail (print fulfilment), Encrypted Email, Web Portal, SMS Messaging, and Central API. The platform supports digital-first, least-cost workflows and integrates with third-party solutions including GOV.UK Notify, Kodak Alaris scanners, Imail Comms, Quadient, and Wellola's Portasana® for NHS healthcare and local government markets.
Differentiator
Problem solved
Functional benefit
Products and services
- Publisure Lite Digital platform focused on user engagement and digital performance for secure, scalable digital distribution of outbound communications; prioritises digital channels first, with physical letters sent only where recipients have no contact information, prefer paper, or have not read the digital communication. Targeted at UK local authorities and NHS trusts for citizen and patient communications.
- Hybrid Mail Future-proofed, best-of-breed platform that automates print fulfilment and despatch of physical communications, combining a digital-first workflow with physical mail delivery through integrated partners such as Imail Comms and Quadient. Includes document consolidation, Royal Mail Mailmark tracking, and least-cost delivery workflows.
- Encrypted Email Encryption and secure transmission of sensitive communications via email with full auditability and compliance, including two-factor authentication. Designed for organisations transmitting confidential citizen or patient correspondence.
- Secure Web Portal Secure, interactive and configurable web interface for the delivery of sensitive content, enabling recipients to access documents at any time on any device with integrated registration and authentication.
- SMS Messaging Integrated, automated, and interactive two-way SMS messaging for improved engagement and response rates, integrating with third-party SMS providers to deliver notifications and reminders.
- Central API Open, non-proprietary API interfaces enabling full integration of third-party applications and communications channels using REST-based architecture. Designed for developers and system integrators connecting clinical, ERP, or government systems to the Publisure platform.
- Intelligent Communications Platform Single integrated platform combining inbound and outbound communications into an automated digital mailroom solution. Introduces automated mail processing with AI-driven data extraction and indexing for inbound documents, and multichannel delivery for outbound communications.
- Digital Transformation Middleware Middleware application for digital transformation that supports integration of preferred in-house or third-party digital solutions for outbound communications digitisation. Acts as a digital bridge between existing legacy systems and modern communication channels.
Quantifiable outcome
- 70%+ read rates for digital communications
- +7 more outcomes
Companies that use Publisure
Customer profileNamed customers2 records
Segments3 records
Ideal customer profiles2 records
Publisure technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration7 records
AI capability8 records
Feature7 records
Publisure partnerships and signals
Strategic signalPartnerships
Five partnerships are on record, tiered core.
- NHS Shared Business ServicescoreNamed as supplier on NHS SBS Patient/Citizen Communication, Engagement and Hybrid Mail Solutions Framework Agreement (SBS10521) across Lot 2 (Messaging), Lot 4 (Hybrid mail), and Lot 7 (Combined solutions). This framework provides NHS and wider public sector organisations with a compliant and efficient procurement route to access Publisure's communication services.
- QuadientcoreStrategic collaboration with Quadient, a global leader in business process automation solutions. The partnership combines Quadient's hybrid mail capabilities with Publisure's digital-first 2-way infrastructure to help UK councils and Public Sector bodies modernise services, reduce costs, and improve citizen engagement. Joint solution enables critical printed correspondence to be delivered through Quadient hybrid mail portal while Publisure enables digital distribution via email, SMS, or citizen portals.
- WellolacorePartnership with Wellola, a leader in patient communications and self-care management solutions, provides integrated platform for 'digital-first but not digital-only' communications. Wellola's Portasana care and communications platform integrates with Publisure's middleware solution. The partnership helps accelerate 'digital by default' patient engagement whilst retaining paper alternatives, boosting NHS digital engagement and reducing printing/postage costs.
- Imail CommscoreStrategic partnership with Imail Comms, a premier hybrid mail provider launched in 2008. Imail Comms cloud-based infrastructure integrates with a purpose-built 24k sqft hybrid mail print HQ located next to the postal distribution network. The partnership enables Publisure customers to integrate Imail Comms hybrid mail platform for secure document delivery with full auditability from submission through print, fulfilment, and despatch.
- Kodak AlariscorePublisure partnered with Kodak Alaris to develop seamless workflow solutions integrating intelligent data capture solutions with the Publisure middleware platform. The partnership enables organisations to transform communications from printed posts to digital through centralised, integrated inbound workflows. Kodak Alaris provides document scanners and software that capture and index critical document data, while Publisure manages outbound communications. Integration uses Kodak Information Input Management QR barcode for metadata identification.
Scale indicators9 records
Recent moves6 records
Expansion highlights5 records
Publisure competitors and assessment
Company assessmentDirect peers
- PageOne Communications: UK provider of critical messaging, paging, and SMS solutions with strong public sector and emergency services presence. Comparable as a UK messaging and communications platform targeting regulated public sector buyers.
- Quadient: Global leader in business process automation and customer communications management, including hybrid mail. Quadient is both a Publisure partner and a direct competitor in the UK council and public sector hybrid mail space, making it the most directly comparable peer.
- Whistl: UK hybrid mail and managed communications provider offering print-and-post and digital alternatives. Direct competitor to Publisure's hybrid mail product for UK council and enterprise customers.
- Esendex: UK-based business SMS and messaging platform serving enterprise and public sector customers. Competes with Publisure's SMS Messaging product in the UK market and shares NHS/local government customer overlap.
- Striata: Provider of digital customer communications and electronic document delivery solutions. Comparable in digital-first multichannel communications, although operating across broader geographies.
- Netcall: UK-based patient/citizen communications and contact centre software provider with NHS exposure. Directly comparable to Publisure in serving NHS trusts with digital engagement, appointment reminders, and outbound communications.
- Synertec: UK provider of document delivery, hybrid mail, and digital mailroom solutions for enterprise and public sector. Closely aligned with Publisure's hybrid mail and digital mailroom offerings.
Broad incumbents
- DocuSign: Global leader in digital agreements and electronic signature with adjacent customer communications management (DocuSign CLM/Agreement Cloud). Represents the broader incumbent threat targeting enterprise digital communications workflows.
- Civica: Large UK public sector software vendor spanning council, health, and education verticals. Broader portfolio but overlapping communications and citizen engagement functionality that competes with Publisure's local authority offering.
- Capita: Major UK public sector services and technology provider with broad communications, digital, and citizen engagement capabilities. Competes indirectly through bundled offerings into NHS trusts and local authorities.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks7 records
Key highlights7 records
Customer concentration
Publisure social profiles
Digital presencePublisure compliance and trust
Trust signalCompliance8 records
Publisure financial estimates
Financial estimateRevenue estimate
Valuation estimate
Publisure leadership team
Management profileNumber of profiles
Profiles1 record
Publisure funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Publisure M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Publisure
What does Publisure do?
Publisure provides an Intelligent Communications Platform — a middleware SaaS solution that digitises and routes inbound and outbound communications across email, SMS, secure web portal, and hybrid mail channels for NHS trusts and UK local authorities. The platform combines AI-powered document classification and data extraction with open REST API integration, enabling digital-first least-cost delivery, full auditability, and integration with clinical systems (e.g., Rio EPR) and government services (GOV.UK Notify, NHS Notify).
Is Publisure a public or private company?
Publisure is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Publisure founded?
Publisure was founded in 1995. It employs 11 to 50 people.
Where is Publisure based?
Publisure is headquartered in Maidstone, United Kingdom, in the Europe region.
How does Publisure make money?
Three revenue lines are on record. Software Platform Subscription/SaaS are the primary driver. The others are hybrid Mail Services and digital Delivery Channels.
Who are Publisure's main competitors?
Direct peers on record are PageOne Communications, Quadient, Whistl, Esendex, Striata, Netcall and Synertec. Broad incumbents are DocuSign, Civica and Capita.
Does Publisure have an API?
Yes. Publisure offers a REST API-based platform that enables developers and applications to integrate with GOV.UK Notify for automated government digital messaging. The API supports email, SMS, and hybrid mail submissions through a browser-based interface. The platform acts as middleware between documents created by applications and communication delivery channels, using automated workflows to submit, manage, and control ad-hoc and batch-based communications. Developer documentation is at publisure.com/gov-uk-notify.
What industry is Publisure in?
Publisure's product category is Healthcare and Public Sector Communications Software. Its primary akta.pro industry code is HLALABAH, Care Navigation, Referral & Digital Front Door Platforms, with a secondary code of HDADAKAD, Email Data Loss Prevention & Encryption. Its NAICS code is 518 and its SIC code is 4899.