Qlic IT for Business

What Qlic IT for Business does

Qlic IT for Business is a UK-based managed IT services provider (MSP) headquartered in Orpington, Kent, delivering subscription-based IT support, cybersecurity, cloud, and telephony services to small and medium enterprises, national charities, and large corporates across 14 UK cities. Founded in May 2002 as Premier Choice Internet and rebranded to Qlic IT, the firm operates a monthly subscription model with unlimited phone and remote support, dedicated account management, on-site coverage, and proactive network management — pricing is quote-based and not publicly disclosed. The portfolio is anchored on Microsoft 365 and Azure infrastructure, with adjacencies in Sophos-led managed cybersecurity, Cyber Essentials and Cyber Essentials Plus assessment, GDPR advisory, Teams Voice telephony, broadband and leased lines, WordPress/Elementor web development, and an emerging Microsoft Copilot AI consultancy offering. Vertical sub-brands (Qlic IT for Charities, Qlic IT for Education) segment the go-to-market around compliance-led buyer needs. Qlic IT is privately held, B Corp certified (March 2025), ISO 27001 and ISO 9001 accredited, ITIL 4 and CISSP certified, and holds Microsoft (Modern Work, Security, Azure Infrastructure) and Sophos Gold partner designations. Operations are run by a 24-person team including ITIL-certified service desk engineers, a Technical Service Manager, Head of Automation & Compliance, Senior Solutions Architect, and Service Delivery Lead. Reported service metrics include a 99.7% SLA target hit rate, 82% first-contact resolution, 98% resolution without escalation, 1.6% ticket reopen rate, 10-second average call answer, and a 4.9/5 Google Reviews rating.

Name

Qlic IT for Business

Legal name

Qlic IT Limited

Website

https://qlicit.com

Company type

Private

Founded year

2002

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518), Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Facilities Support Management Services (8744), Services-Computer Programming, Data Processing, Etc. (7370), Services-Management Services (8741)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

akta.pro secondary industries

Service Catalog, Request Fulfillment & Self-Service Portals (BPAEAJAI), Unified Communications & Collaboration Network Services (VoIP/QoS) (BPAEAEAI)

Keywords

• Managed IT services
• IT support
• Cyber security
• Cloud solutions
• Business telephony

Headquarters

HQ city

Orpington

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services Subscription: Monthly subscription-based managed IT support covering all hardware and software including servers, network infrastructure, cloud services, desktops, laptops, mobile devices, printers and peripherals. No additional charges for support calls or time spent resolving queries.
2. IT Consultancy Services: Professional consultancy services for IT strategy, cloud migration, and technology implementation.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels6 records

Core offering

Qlic IT for Business is a UK managed IT services provider delivering subscription-based managed IT support, managed cybersecurity, cloud (Microsoft 365/Azure) solutions, and business telephony to organisations across the UK. Services cover help desk support, infrastructure management, cloud migration, Microsoft 365 deployment, Cyber Essentials certification, telephony (including Teams Voice), website development, and AI consultancy (including Microsoft Copilot readiness), all delivered through a centralised service desk with 10-second call answering. The company primarily targets SMEs, national charities, and large corporates in the UK market.

Product overview

Qlic IT for Business provides a comprehensive portfolio of managed IT services organized around four core service pillars: Managed IT Support (covering help desk, network management, and on-site support), Managed Cyber Security (including Cyber Essentials certification and GDPR compliance), Cloud Solutions (primarily built on Microsoft 365), and Telephony (including Teams Voice). Supporting these core areas are ancillary services including IT Consultancy, Seamless IT Onboarding, Website Development, and AI Consultancy for Microsoft Copilot implementations. The company operates as a managed service provider delivering these services primarily to SMEs, national charities, and large corporate clients throughout the UK.

Differentiator

Problem solved

Functional benefit

Brands

• Qlic IT for Charities: Specialized IT support and services for charities and nonprofit organisations, operating from qlicnfp.com
• Qlic IT for Education

Products and services

• Managed IT Services Comprehensive subscription-based managed IT services for UK businesses covering hardware and software support including servers, network infrastructure, cloud services, desktops, laptops, mobile devices, printers, and peripheral devices. Includes unlimited phone and remote support, proactive network management, and on-site support with no per-call charges.
• Managed IT Support Expert IT service desk providing fast-response technical support for all business IT needs, including 10-second telephone answering by an engineer, 82% first-contact resolution, 98% resolution without escalation, and dedicated support lines for enterprise clients.
• Managed Cyber Security Comprehensive managed cybersecurity services for UK businesses including threat monitoring, managed endpoint protection, network security (via Sophos), and ongoing security management to keep IT networks and systems secure.
• Cloud Solutions Cloud solutions for UK businesses of all sizes meeting high security and compliance standards, including cloud migration, Azure infrastructure management, and ongoing cloud administration.
• Telephony Solutions Business telephony services for UK organisations including voice solutions, broadband, leased lines, mobile packages, and Teams Voice, providing unified communications on Microsoft Teams.
• Website Development Professional website design and development services using WordPress and Elementor, delivered to UK businesses as part of Qlic IT's Web Development service line.
• IT Consultancy Strategic IT consulting services for UK businesses covering IT strategy planning, cloud migration, technology roadmaps, and infrastructure optimisation.
• AI Consultancy AI consultancy services helping UK businesses understand and implement AI solutions, including Microsoft Copilot readiness assessments, content generation enablement, and adoption guidance across Microsoft 365.
• Cyber Essentials Certification Services UK government-backed Cyber Essentials and Cyber Essentials Plus certification services, delivered as Qlic IT is both a certified organisation and an accredited Cyber Essentials Assessor.
• GDPR Compliance Services Data protection and GDPR compliance services for UK organisations to help them meet regulatory requirements for personal data handling, retention, and breach response.
• Microsoft 365 Deployment and Management Microsoft 365 deployment, migration, and ongoing management for UK businesses including Azure AD, SharePoint, Teams, and Microsoft Copilot integration, delivered under Microsoft Modern Workspace Partner status.
• Seamless IT Onboarding Structured IT onboarding service to transition UK businesses from previous IT support providers, including environment review, support tooling preparation, Microsoft 365 continuity management, and foundation setup for ongoing managed services.

Quantifiable outcome

• 99.7% SLA Target Hit rate
• +3 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability3 records

Feature2 records

Partnerships

Two partnerships are on record, tiered core.

• MicrosoftcoreTechnology or IntegrationMicrosoft partner with Modern Workspace, Security, and Solutions Partner in Infrastructure Azure accreditations. Provides Microsoft 365, Azure, Teams Voice, and Microsoft Copilot services to clients.
• SophoscoreTechnology or IntegrationGold level partner providing cybersecurity solutions including managed threat protection and endpoint security.

Scale indicators8 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Littlefish: UK-based managed IT and cyber services provider with a service-desk-led delivery model serving SMEs and enterprise customers. PE-backed scale comparable to Qlic's operational KPIs and Microsoft-centric stack.
• Kerv Group: UK-focused managed IT, cloud, and communications provider serving mid-market and enterprise customers. Comparable on Microsoft 365/Azure managed services and unified communications, with similar geographic footprint across the UK.
• Air IT: UK-based managed IT services and cybersecurity provider serving SMEs and mid-market businesses across multiple UK regions. Directly comparable on managed IT support, Microsoft 365, cyber security, and telephony offerings with similar SMB-focused GTM.
• ramsac Limited: Established UK MSP offering managed IT support, cloud, cyber security, and strategic IT consultancy to UK SMEs. Closely aligned with Qlic IT on service portfolio, Microsoft partner status, and SME customer base in the south-east England corridor.

Broad incumbents

• Computacenter: Large UK-headquartered IT infrastructure and services provider serving enterprise and public sector customers. Overlaps on managed services, Microsoft partnerships, and UK-wide coverage, but operates at vastly greater scale across hardware, services, and procurement.
• BJSS: UK IT and digital services consultancy with significant managed services, cloud, and Microsoft Azure practices. Larger and broader scope than Qlic but overlapping in enterprise managed services and Microsoft-centric delivery.
• Daisy Group: UK-based provider of managed IT, communications, cloud, and cyber security services. Comparable on telephony, broadband, and managed services bundle, with broader geographic and product reach than Qlic IT.
• CTS (Corporate Travel Services) / Claranet (UK): Larger UK/EMEA cloud and managed services provider with broad hosting, cloud, and IT services portfolio. Overlaps with Qlic on Microsoft cloud and managed infrastructure but operates at significantly greater scale and with international reach.

Others

• Microsoft (CSP/Indirect Provider ecosystem): Microsoft's Cloud Solution Provider (CSP) program and direct enterprise sales teams compete and partner with Qlic IT. Relevant as the underlying platform and channel context in which Qlic's Microsoft 365, Azure, Teams Voice, and Copilot services are delivered.
• Sophos (managed security partner ecosystem): Sophos cybersecurity vendor whose Gold Partner program Qlic IT belongs to. Relevant ecosystem participant as the underlying security platform enabling Qlic's managed cyber security and Cyber Essentials offerings.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/Qlic_IT
• YouTubeyoutube.com/channel/UCTl0YIvpD0_9D4jHTWxfDIA
• Facebookfacebook.com/QlicIT
• LinkedInlinkedin.com/company/qlicit

Compliance13 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Qlic IT for Business