RAF Integration Services Sp. z o.o.

What RAF Integration Services Sp. z o.o. does

RAF Integration Services Sp. z o.o., operating commercially as RAFAUTO, is a Warsaw-headquartered Polish private limited company that functions as an independent multi-operator managing the full vehicle-damage and accident-repair lifecycle for corporate fleets. The company delivers services under White-Label arrangements to leasing companies, insurance carriers, insurance brokers, and corporate fleet operators, serving as the single point of contact from incident reporting through repair completion. Its operational footprint includes a 24/7 call center with 40+ positions, a network of 800+ partner service workshops across Poland (covering ASO, truck, independent, tire, glass, and SMART/PDR categories), and a 2,500-vehicle replacement fleet for mobility continuity during repairs.

The technology core is the proprietary RAFauto workflow platform — a cloud-based orchestration system that handles damage registration, workshop order distribution, repair monitoring, cost verification, claims management, billing, and reporting, integrated with Audatex estimation systems and client BMS/ERP environments. A complementary module, RAFparts, provides parts price-comparison and procurement across authorized dealers and wholesalers. The company monetizes through managed-service fees on fleet damage handling, transaction/coordination fees on workshop routing, and professional-service fees on mobility programs and consulting, with no publicly disclosed pricing and contracts structured as multi-year negotiated enterprise agreements. RAF is brand-independent — unaffiliated with any single OEM, insurer, or manufacturer — which the company positions as a core credibility asset for cross-partner orchestration in the Polish fleet market.

Name

RAF Integration Services Sp. z o.o.

Legal name

RAF Integration Services Sp. z o.o.

Website

https://rafauto.pl

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

RAF Integration Services is a Warsaw-based, brand-independent multi-operator that delivers White-Label fleet damage, accident repair, and mobility management services to Polish leasing companies, insurers, brokers, and corporate fleets via a 24/7 call center, an 800+ workshop network, and proprietary workflow and parts-procurement platforms.

Ownership category

akta.pro rank

Product category

Fleet Management Services

NAICS

Automotive Repair and Maintenance (8111), General Automotive Repair (811111), All Other Automotive Repair and Maintenance (811198), Other Automotive Repair and Maintenance (81119)

SIC

Services-Automotive Repair, Services & Parking (7500), Wholesale-Motor Vehicle Supplies & New Parts (5013), Wholesale-Motor Vehicles & Motor Vehicle Parts & Supplies (5010)

akta.pro primary industry

Mobile Auto Repair & Roadside Assistance (TLAKAAAL)

akta.pro secondary industries

General Automotive Repair & Maintenance (TLAKAAAA), Heavy-Duty Truck & Bus Mobile Repair & Roadside (TLAKAFAB), Mobile Heavy-Duty Repair & Roadside Assistance (On-Site Service) (TLAKABAN)

Keywords

• Fleet damage management
• Accident repair coordination
• Automotive assistance services
• Fleet mobility programs
• Vehicle claims processing

Headquarters

HQ city

Warsaw

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Fleet Damage Management Services: Comprehensive damage claim handling and vehicle repair management services for corporate fleets. The company coordinates the entire process from incident reporting through repair completion, integrating insurance companies, service workshops, and assistance providers. Revenue is generated through managed service fees, transaction processing, and cost optimization arrangements with partners.
2. Service Workshop Network Coordination: Coordination and management of over 800 authorized and independent service workshops across Poland. The company acts as an intermediary, directing vehicles to appropriate workshops, managing repair timelines, and handling cost verification and settlement.
3. Fleet Mobility Program: Replacement vehicle provision and mobility management services. The company provides free replacement vehicles during repair periods and arranges additional rental vehicles through preferred car rental partners, generating revenue through service coordination fees and negotiated rental arrangements.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels3 records

Core offering

Independent multi-operator providing end-to-end fleet damage and repair management services for corporate vehicles across Poland. Core offerings include 24/7 call center and roadside assistance, coordination of accident repairs through authorized (ASO), OPTIMUM independent, and TRUCK workshop networks (800+ locations), mechanical, glass, and tire service coordination, fleet mobility/replacement vehicle provisioning (2,500+ vehicles), and two proprietary platforms — RAFauto Workflow for damage and claims processing and RAFparts for parts procurement.

Product overview

RAF Integration Services operates as a multi-operator fleet damage and accident management platform. The portfolio centers on the RAFauto Workflow Platform as the core integrating technology, supported by two key modules: RAFparts (intelligent parts procurement) and the Call Center/Assistance infrastructure. Service delivery is organized around three vehicle repair networks: ASO (authorized dealer) services for accident damage, OPTIMUM (independent workshop network) for cost-optimized repairs, and TRUCK ASO for heavy vehicles over 3.5 tonnes. Supplementary services include mechanical workshops (RAF-Mechanics), tire service, glass service, and the Fleet Mobility Program providing substitute vehicles. Additional professional services cover fleet safety policy consulting and audits.

Differentiator

Problem solved

Functional benefit

Brands

• RAFAUTO Workflow: Proprietary IT workflow platform for vehicle damage management, repair coordination, cost verification, and documentation. Includes modules for claim registration, workshop communication, repair monitoring, settlement, and reporting.
• RAFparts
• RAF TRUCK
• RAF optimum
• RAF-Mechanics

Products and services

• Call Center 24/7 Round-the-clock call center service for fleet damage and assistance reports, operated under White Label arrangements for B2B partners (leasing companies, insurers, brokers, fleet operators), with 40+ positions and a 99% call answer rate.

Quantifiable outcome

• Reduction in repair costs up to 40% through optimization according to recognized parts catalogs
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

Eight partnerships are on record, tiered core and supporting.

• ASO Authorized Workshops (560+ popular brand, 140+ premium brand)coreChannel Partner/ Reseller/ DistributorNetwork of authorized dealer workshops for vehicle repair services. Workshops provide accident repair, diagnostic services, and replacement vehicle access. Services delivered under White Label arrangements.
• ASO TRUCK Workshops (130+)coreChannel Partner/ Reseller/ DistributorSpecialized authorized workshops for trucks and vehicles over 3.5T. Provides accident repair services for heavy commercial vehicles under dedicated truck program.
• Tire Service Network (260 workshops)coreChannel Partner/ Reseller/ DistributorNationwide network of tire service workshops providing tire replacement, repair, storage (tire hotel), and new tire purchasing with high discounts.
• Glass Service Operators (140+ locations)coreChannel Partner/ Reseller/ DistributorLeading glass operators providing windshield replacement, repair of stone chips, and chip removal services with preferential pricing.
• RAF OPTIMUM Independent Workshop Network (70+)coreChannel Partner/ Reseller/ DistributorSelected network of independent workshops providing cost-optimized repairs for older vehicles or situations where total loss is a risk. Quality-verified with customer service standards.
• Car Rental PartnerssupportingChannel Partner/ Reseller/ DistributorLeading rental car providers offering preferential conditions for replacement vehicle provision during customer repair periods. Expands replacement fleet beyond RAF's 2,500 vehicles.
• Audatex (estimation and costing systems)supportingTechnology or IntegrationIntegration with Audatex vehicle estimation and costing systems for standardized damage assessment and cost verification across the repair process.
• BMS System IntegrationssupportingTechnology or IntegrationIntegration capabilities with Building Management Systems (BMS) and enterprise resource planning systems for seamless data exchange and process automation.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• CCC Intelligent Solutions: US-based SaaS provider for insurance claims management, repair estimating, and total loss workflows. Comparable to RAF's claims processing and Audatex integration capabilities, though serving a much larger market and broader insurer base.
• Europ Assistance: Global roadside assistance and travel insurance services provider. Comparable to RAF's 24/7 call center, roadside assistance coordination, and replacement vehicle provision services, though at much larger international scale.
• Ald Automotive (Ayvens): Major European full-service fleet leasing and management company. Comparable as a customer segment (large lessor) and partially as a service provider (some self-managed damage coordination), representing both a potential client and competitor to RAF.
• Solera Holdings: Owner of Audatex and other automotive data/claims platforms. Directly comparable technology layer as RAF's Audatex integration partner; could be considered a competitor if it expanded into managed claims services.
• Cox Automotive (Manheim): Diversified automotive services company with fleet, remarketing, and dealer software solutions. Comparable to RAF's fleet-focused automotive services model at much larger scale, with overlapping capabilities in vehicle lifecycle management.
• Mitchell International: Provider of collision repair estimating, medical claims, and auto physical damage management. Comparable to RAF's repair workflow platform and claims processing capabilities, particularly through its estimating system that competes with Audatex integration.
• Allianz Assistance (AWP): Global roadside assistance, travel insurance, and claims management provider. Comparable to RAF's White Label assistance delivery model and B2B2C insurance partnership approach, with overlapping capabilities in call center and mobility services.

Emerging players

• Tractable: AI-powered damage assessment and claims automation platform serving insurers globally. Emerging threat to RAF's manual coordination model as insurers adopt AI damage assessment, potentially bypassing traditional fleet claims management services.
• Geotab: Telematics and fleet management platform. Partially comparable as fleet technology infrastructure provider; could integrate fleet damage management services into its platform, potentially competing with RAF's coordination capabilities.

Direct peers

• Holman Automotive (ARI): US-based fleet management services company providing vehicle leasing, maintenance management, and accident/damage coordination. Most directly comparable to RAF in terms of fleet repair coordination and multi-client service delivery model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/raf-integration-services-sp.-z-o.o.

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RAF Integration Services Sp. z o.o.