What Rapid IT Solutions Ltd does

Rapid IT Solutions Ltd (legal name Rapid Business Solutions Intl Ltd) is a UK-based managed IT services provider founded in 2000 and headquartered in Croydon. The company sells a horizontal portfolio of 15 services to small and medium-sized businesses across the United Kingdom, including managed IT support, hosted Microsoft Exchange, bespoke hosted applications, cloud backup, cloud computing, network cabling, server monitoring and installation, disaster recovery, telephone system installation (as an official Panasonic dealer alongside DrayTek), office relocation, IT consultancy, IT audits, network security, and Office 365 migration.

The underlying technology stack is built on third-party platforms rather than proprietary IP: Microsoft for Exchange and Office 365, TeamViewer for cross-platform remote support (Windows, Mac, Linux), and a layered security stack drawing on Cisco, Kaspersky, Trend Micro, Norton, and McAfee. The company operates a branded TeamViewer download portal and a client login at a NewWayService.com tenant for helpdesk access. Proactive server monitoring targets 99%+ uptime via daily checks, weekly updates, and monthly restarts, while the backup service offers unlimited free storage to managed clients with up to one month of historical restore points.

The business model is primarily subscription-based managed IT retainers, with the published rate of £10.00 per month per PC for remote support and quote-based pricing for full IT support packages. Revenue is supplemented by project-based professional services (network cabling, office relocation, IT audits, consultancy) and hardware sales (server installation, telephony systems). The go-to-market is consultative and sales-led, relying on the company website, SEO-optimised service pages, a content blog, direct enquiries, and customer referrals, with a single national phone number and 24/7/365 support availability. The company is privately held with no disclosed institutional investors, funding rounds, or M&A activity, and operates with a 12-person team.

Name

Rapid IT Solutions Ltd

Legal name

Rapid Business Solutions Intl Ltd

Website

https://rapiditsolutions.co.uk

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

11–50 employees

Short description

Rapid IT Solutions is a UK-based managed IT services provider founded in 2000, serving small and medium-sized businesses from its Croydon headquarters with 15 service lines spanning IT support, hosting, backup, security, cabling, and telephony under recurring subscription contracts.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

ITSM Managed Services (Run/Operate/Optimize) (BPAEAJAN)

Keywords

• Managed IT services
• Cloud hosting
• IT support
• Network cabling
• Disaster recovery

Headquarters

HQ city

Croydon

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Support Services: Monthly managed services retainer providing ongoing IT support, system monitoring, maintenance, and helpdesk access for SMEs. Priced at £10.00 per month per PC for remote support under a Service Level Agreement.
2. Cloud and Hosted Services: Revenue from hosted Microsoft Exchange, bespoke hosted applications, cloud computing, server hosting, co-located servers, and managed servers on a recurring monthly basis.
3. Network Cabling and Infrastructure: One-time project-based revenue from structured cabling installation including Fibre-Optic, Cat 5e, Cat 6, and coaxial for commercial and industrial environments.
4. Telephone System Installation: Sales and installation of Panasonic and DrayTek IP telephony systems, including ongoing maintenance and support.
5. Server Installation and Hybrid Solutions: On-premise server installation, upgrades, and replacement services, as well as hybrid server solutions combining cloud and on-premise infrastructure.
6. Professional and Consultancy Services: IT consultancy, IT audits, disaster recovery planning, office relocation, and project management services billed as one-time engagements.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels3 records

Core offering

Rapid IT Solutions Ltd is a managed IT services provider based in Croydon that delivers outsourced IT support, hosted infrastructure (Microsoft Exchange, bespoke cloud applications, cloud backup), network cabling, server monitoring, disaster recovery, and telephony solutions to small and medium-sized UK businesses. The company functions as a single long-term IT partner offering ongoing helpdesk, proactive monitoring, security, and project-based services under monthly service level agreements.

Product overview

Rapid IT Solutions Ltd operates as a managed IT services provider offering a unified portfolio of 15 interconnected services for small and medium-sized businesses. The core offering centers on IT support services with associated infrastructure solutions including Hosted Servers – Microsoft Exchange (remote email hosting), Bespoke Hosted Applications (custom cloud solutions), Backups (cloud backup with unlimited storage), Cloud Computing, Network Cabling, Server Monitoring, Server Installation (including hybrid solutions), Disaster Recovery, Telephone System Installation (VoIP/Panasonic), Office Relocation, IT Consultancy, IT Audits, Network Security, and Office 365 services. The company positions itself as a long-term IT partner rather than a product vendor, providing comprehensive outsourced IT support from Croydon to clients across the UK.

Differentiator

Problem solved

Functional benefit

Products and services

• Managed IT Support Services Ongoing managed IT support for small and medium-sized businesses covering networks, business software, hardware, internet, system security, and helpdesk access under a Service Level Agreement. Remote support tier is priced at GBP 10.00 per month per PC.
• Hosted Microsoft Exchange Remote Microsoft Exchange server hosting providing 24/7 expert support, improved uptime, scalable storage, larger attachment support, and elimination of in-house email server management for SMEs.
• Bespoke Hosted Applications Custom cloud-based hosting solutions tailored to individual business needs, providing secure remote access to applications and databases from any internet-capable device worldwide.
• Cloud Backup Services Automatic cloud backup solutions offering free unlimited backup space for managed systems, with reliable data restoration and access to backups going back up to one full month.
• Cloud Computing Services Cloud hosting solutions enabling businesses to access data and applications from any internet-capable device with enhanced security and automated backup capabilities.
• Network Cabling Installation Professional structured cabling installation for commercial and industrial environments including Fibre-Optic, Cat 5e, Cat 6, Coaxial, and telephone/voice communications systems.
• Server Monitoring Proactive server resource monitoring tracking memory, disk space, and CPU usage with daily checks for backup and red-flag events, weekly updates, and monthly restarts to maintain 99%+ uptime.
• Server Installation and Hybrid Solutions On-site server installation, upgrade, and replacement services using current hardware, software, and security features, including hybrid server solutions combining cloud and on-premise infrastructure.
• Disaster Recovery Planning Customised disaster recovery solutions assessing risks, recovery time objectives (RTO), and recovery point objectives (RPO), providing scalable protection with remote server duplication.
• Telephone System Installation (Panasonic and DrayTek) VoIP and IP telephony system sales and installation as an official Panasonic dealer, also offering DrayTek equipment, with ongoing maintenance and support.
• Office Relocation Services Professional IT equipment relocation services for servers, desktop systems, and business-critical hardware to prevent hardware failure during office moves (the company cites that 90% of businesses attempting to move their own IT equipment suffer hardware failure).
• IT Consultancy Impartial technology advisory services providing recommendations on market trends and new technologies based on hands-on testing and evaluation.
• IT Audits Comprehensive IT system examinations assessing security measures, data operations efficiency, and alignment with business goals, including equipment tagging and tracking.
• Network Security Services Network and data security services using solutions from Cisco Systems, Kaspersky, Trend Micro, Norton, and McAfee to protect business networks and prevent unauthorised access.
• Office 365 Setup and Migration Microsoft Office 365 setup and migration services including cost-effectiveness evaluation and ongoing support for cloud-based productivity applications.

Quantifiable outcome

• 99%+ uptime target through proactive server monitoring
• +1 more outcomes

Named customers15 records

Segments1 record

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Four partnerships are on record, tiered core and minor.

• PanasoniccoreChannel Partner/ Reseller/ DistributorRapid IT Solutions is an official Panasonic dealer, offering Panasonic telephone system installation, maintenance, and ongoing support to business clients.
• DrayTekminorChannel Partner/ Reseller/ DistributorRapid IT Solutions also offers DrayTek IP telephony equipment alongside Panasonic systems, providing flexibility in voice communications solutions for clients with different needs.
• MicrosoftcoreTechnology or IntegrationRapid IT Solutions is a provider of hosted Microsoft Exchange, Office 365 migration and support, and other Microsoft-hosted applications. The company helps clients determine suitability for Microsoft cloud services.
• TeamViewercoreTechnology or IntegrationTeamViewer is used as the remote support platform for delivering cross-platform (Windows, Mac, Linux) remote IT assistance to clients. The company maintains a branded TeamViewer download portal for client access.

Scale indicators3 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Syntax Integration: UK managed IT services provider for SMEs covering support, cloud hosting, network cabling, and telephony — overlapping service catalogue and customer segment with Rapid IT.
• Fitzrovia IT: London-based managed IT support provider targeting SMEs with a similar consultative, single-vendor IT support model — closely comparable in size, customer segment, and service portfolio.
• 1st-IT: UK SME-focused IT support and managed services company offering remote support, cloud, backups, and Office 365 — directly comparable in target market, pricing approach, and service mix to Rapid IT.

Others

• Datto (Kaseya): Provider of backup, disaster recovery, and RMM platforms built for MSPs — overlaps with Rapid IT's backup and disaster recovery offerings at the platform layer, and shapes competitive expectations from MSP clients.
• Pax8: Cloud distribution platform purpose-built for MSPs to procure and manage Microsoft, security, and backup products — adjacent channel partner that both enables and competes with traditional SME MSPs like Rapid IT.
• ConnectWise: Leading global vendor of PSA/RMM software for managed service providers — not a direct competitor but the underlying tooling ecosystem that an SME-focused MSP like Rapid IT either uses or competes against in service efficiency.

Broad incumbents

• KCOM: UK managed services and connectivity provider offering cloud, voice, and IT support to UK businesses — comparable in managed IT and hosted services, with broader regional network ownership.
• Redcentric: UK-listed managed services provider delivering cloud hosting, managed networks, and IT support to mid-market and enterprise — overlapping with Rapid IT's hosted infrastructure and managed support offerings.
• Claranet: Large UK-headquartered managed IT services and cloud provider offering hosted Exchange, cloud computing, managed networks, and IT support to SMEs and mid-market — directly comparable portfolio but at far greater scale and geographic reach.

Regional players

• SysGroup: UK-based managed IT services and cloud provider with focus on mid-market — comparable managed services and hosting portfolio, with stronger enterprise/regulated vertical exposure.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/rapid-it-solutions-ltd

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Rapid IT Solutions Ltd