RBICT

What RBICT does

RBICT is a privately held Dutch managed IT services provider founded in 2017 and headquartered in Arnhem, Netherlands. The company operates as an external IT department for small and medium-sized businesses (MKB) and serves more than 100 customers across the Netherlands, with a focused vertical specialization in the healthcare sector — primarily independent pharmacies and general practitioners. Core offerings include remote and on-site system administration, Windows network management, and support for Dutch healthcare information systems including CGM, Pharmacom, APRO, and HIX. A proprietary installation and management platform automates software updates, 24/7 monitoring, and daily backups of servers and workstations, layered on top of standard tools such as Ansible for orchestration and AMP for Endpoints for security.

The revenue model is predominantly subscription-based and recurring: managed system administration billed per workstation or per environment, Microsoft 365 resale (Business Basic and Standard tiers), VoIP telephony service delivered on the Broadsoft platform, digital fax, and hardware sales. Professional services and project work — including office relocations, network deployments, server replacements, and migrations to hosted environments with Microsoft 365 — add transactional revenue. The go-to-market is direct, via the company website, phone, and email, with field service technicians providing on-site support across the Netherlands and a servicedesk handling first and second line support. The firm is founder-operated, GDPR compliant, a member of NLdigital, and shows no signs of external funding, acquisitions, or geographic expansion beyond the Dutch market.

Name

RBICT

Legal name

RBICT

Website

https://rbict.nl

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

RBICT is a Dutch managed IT services provider in Arnhem that serves as an external IT department for over 100 SMBs across the Netherlands, specializing in healthcare IT for pharmacies and general practitioners.

Ownership category

akta.pro rank

Headquarters

HQ city

Arnhem

HQ country

Netherlands

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales, Supply Chain

Revenue model

1. System Administration Services: Recurring managed IT services where RBICT acts as the customer's dedicated external system administrator, providing 24/7 monitoring, maintenance, software updates, antivirus management, and backup services for Windows networks.
2. Per Workstation Pricing: Flat fee per workstation model for smaller ICT environments without a server. Includes Windows updates, managed antivirus, and access to servicedesk support.
3. Microsoft 365 Resale: Resale of Microsoft 365 subscriptions including Basic and Standard tiers, providing email, collaboration tools, and cloud storage.
4. Hardware Sales: Sale and supply of computer hardware including laptops, desktops, peripherals, and networking equipment through multiple procurement channels with maintained stock of common items.
5. VoIP Telephony: Voice over IP telephony services using the Broadsoft platform, including IAM and Hipper+ apps, with optional call center module.
6. Digital Fax Service: Online fax receiving and sending via email, eliminating the need for physical fax hardware, maintenance, and supplies.
7. Professional Services and Projects: On-site support, hardware replacements, network setup for VoIP environments, server replacements, migrations to hosted servers combined with Microsoft 365, office moves and relocations, and new construction ICT infrastructure projects.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

RBICT acts as an external system administrator for Dutch SMBs, providing remote and on-site Windows network administration, 24/7 monitoring, automated updates, and daily backups via a proprietary automation platform. The company specializes in healthcare IT support for pharmacies and general practitioners running AIS/HIS systems such as CGM, Pharmacom, APRO, and HIX. Supplementary offerings include Microsoft 365 resale, Broadsoft-based VoIP telephony, hardware supply, digital fax, and project-based IT services.

Product overview

RBICT is an IT services company offering managed system administration services for SMB and healthcare organizations in the Netherlands. Their core offering is remote and on-site system administration (Systeembeheer), where they act as the customer's dedicated IT department. This is supplemented by their proprietary installation and management automation platform that enables 24/7 monitoring, automated updates, and daily backups. Additional services include Microsoft 365 subscription management (Business Basic and Standard tiers), VoIP telephony built on Broadsoft, hardware procurement and supply, a digital fax service, and a servicedesk for incident support. The company specializes in healthcare ICT, supporting AIS and HIS systems including CGM, Pharmacom, APRO, and HIX for pharmacies and medical practices.

Differentiator

Problem solved

Functional benefit

Products and services

• Systeembeheer (System Administration) Remote and on-site system administration service where RBICT acts as the customer's dedicated external IT department, handling Windows and software updates, antivirus management, backup operations, and 24/7 monitoring through its proprietary automation platform. Targeted at Dutch SMBs and healthcare providers.
• Prijs per Werkplek (Per Workstation) Flat per-seat pricing package for small ICT environments without a server, including managed Windows updates, managed antivirus, and access to RBICT's servicedesk. Targeted at very small Dutch businesses.
• Microsoft 365 Microsoft 365 subscription service offered by RBICT as a reseller, available in Business Basic and Standard tiers, including email hosting, Microsoft Teams, OneDrive, SharePoint, and desktop Office applications. Targeted at Dutch SMBs and healthcare customers transitioning to or running Microsoft 365 environments.
• VoIP Telefonie Voice over IP telephony service built on the Broadsoft platform, including IAM and Hipper+ mobile apps and an optional Call Center module. Targeted at Dutch SMBs replacing or augmenting traditional phone systems.
• Hardware Sale and supply of computer hardware including laptops, desktops, peripherals, printers, and networking equipment, with maintained stock of common items and procurement through multiple purchasing channels. Targeted at Dutch SMBs and healthcare customers needing hardware refresh or new deployments.
• Digitale Fax Service Online fax service that allows organizations to send and receive faxes via email, removing the need for physical fax hardware, maintenance, and supplies. Targeted at Dutch SMBs and healthcare customers (especially pharmacies and GPs) that still exchange fax documents.
• Servicedesk Internal servicedesk providing first and second line IT support to registered customers, including Windows workstation troubleshooting and Microsoft 365 assistance. Targeted at RBICT's managed-service customers in the Netherlands.

Named customers3 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration9 records

Feature2 records

Partnerships

Ten partnerships are on record, tiered minor and core.

• DellminorOthersTechnology vendor supplying hardware products including computers and servers. Mentioned in the 'Wij werken onder andere met' (We work with, among others) section of the website.
• HP (Hewlett-Packard)minorOthersTechnology vendor supplying hardware and printing solutions. Mentioned in the 'Wij werken onder andere met' section.
• MicrosoftcoreTechnology or IntegrationMicrosoft 365 reseller and implementation partner. RBICT offers Microsoft 365 Business Basic and Standard subscriptions, implements Microsoft Teams, OneDrive, SharePoint, and provides email hosting with custom domains. Also implements secure healthcare email communication within Microsoft environments.
• Zebra TechnologiesminorOthersHardware vendor supplying barcode scanners and labeling solutions. Mentioned in the 'Wij werken onder andere met' section.
• LexmarkminorOthersPrinting solutions vendor. Mentioned in the 'Wij werken onder andere met' section.
• BroadsoftcoreTechnology or IntegrationVoIP telephony platform provider. RBICT uses Broadsoft as the underlying platform for their VoIP telephony services, offering features through IAM and Hipper+ apps with optional Call Center module.
• Rout-itminorOthersTechnology/connectivity partner. Mentioned in the 'Wij werken onder andere met' section.
• ZorgmailcoreTechnology or IntegrationSecure healthcare email service provider. RBICT implements Zorgmail Safe Relay for secure healthcare communication, enabling pharmacies to safely exchange information with other healthcare providers.
• EzorgminorOthersTechnology/connectivity partner. Mentioned in the 'Wij werken onder andere met' section.
• NLdigitalcoreStrategic or Co-development PartnerDutch digital industry association. RBICT is a member of NLdigital, applying their 2025 general terms and conditions to all quotes and contracts. NLdigital is the sector organization for ICT companies in the Netherlands.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Cegeka: Dutch/Belgian IT services provider with a broad portfolio spanning managed services, cloud, and enterprise applications. Significantly larger and broader than RBICT, but overlaps in the Dutch managed-IT-for-business market.
• Conclusion: Large Dutch IT services group offering managed services, consulting, and integration. Substantially bigger than RBICT with a broader service portfolio, but competes for Dutch SMB and mid-market managed IT spend.
• KPN: Major Dutch telecom and IT services incumbent offering managed services, connectivity, cloud, and workplace IT to business customers. Operates in the same Dutch SMB IT market at much greater scale than RBICT.

Direct peers

• Detron: Dutch IT services and managed services company serving SMB and mid-market customers. Comparable in size range and service mix (managed IT, Microsoft, networking) to RBICT and operating in the same Dutch market.
• Wortell: Dutch managed IT services provider with a strong Microsoft focus, serving SMB and mid-market customers across the Netherlands. Closely comparable in business model (managed services, Microsoft-centric, Dutch SMB focus) to RBICT.
• Simac: Dutch IT services company offering managed services, cloud, and IT support to businesses. Similar SMB/mid-market positioning with a comparable managed services and Microsoft-oriented stack.

Others

• PinkRoccade: Dutch IT services company with a dedicated healthcare division serving hospitals, care institutions, and other healthcare providers. Adjacent healthcare-IT player with deeper healthcare specialization, serving as both a potential partner and competitor for RBICT.
• Xebia: Dutch-origin IT consulting and services firm with global operations. Less direct overlap than pure MSPs, but competes in the broader Dutch IT services market with an enterprise-leaning focus.
• ChipSoft: Dutch healthcare IT vendor and creator of HiX, one of the leading HIS in the Netherlands. Adjacent rather than directly competitive: a potential partner (or threat) for RBICT in the general-practice information system space.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/rbict

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about RBICT