SERVPRO of West Loop / Bucktown / Greektown / Downtown Chicago

What SERVPRO of West Loop / Bucktown / Greektown / Downtown Chicago does

SERVPRO of West Loop / Bucktown / Greektown / Downtown Chicago is an independently owned and woman-operated SERVPRO franchise serving seven Chicago neighborhoods (West Loop, Bucktown, Greektown, Downtown Chicago, Wicker Park, University Village-Little Italy, and Ukrainian Village) from its headquarters at 1016 W Jackson Blvd. The franchise joined the SERVPRO network in 2009 and is owned by the Zubricki family, whose local Chicagoland restoration experience spans 35+ years. It was named the 2024 SERVPRO National Franchise of the Year, selected from more than 2,260 franchises for best-in-class production, customer satisfaction, and network contribution.

The business delivers 24/7 emergency property damage restoration services across four core service lines: water damage mitigation, fire and smoke remediation, mold remediation, and storm/disaster response (including roof tarping and board-up). Adjacent revenue streams include post-damage construction and rebuilding, general cleaning (carpet, upholstery, ceiling/floors/walls), and specialty cleaning (air duct/HVAC, biohazard/crime scene, virus/pathogen, sewage, odor removal, document restoration, vandalism/graffiti). Service delivery is supported by IICRC-certified technicians, proprietary SERVPRO cleaning products (SERVPROXIDE, SERVPRO Green, SERVPRO Orange, BotaniPRO), and access to the SERVPRO network's six command centers for large-loss recovery.

The revenue model is professional-services-based: quote-driven, pay-as-you-go pricing per job, with significant revenue flowing through insurance-claim channels (Hartford Insurance and other carriers), commercial property management relationships, and government procurement (VA, Armed Services, GSA, Chicago Public Schools). Go-to-market is sales-led, anchored by a 24/7 emergency phone line, insurance adjuster referrals, local community partnerships with police and fire departments, and the national SERVPRO brand (PGA TOUR, LPGA sponsorships). The franchise has 6 listed employees and a 4.8-star Google rating across 102 reviews.

Name

SERVPRO of West Loop / Bucktown / Greektown / Downtown Chicago

Legal name

Servpro Industries, LLC

Website

https://servprowestloopbucktowngreektown.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

1–10 employees

Short description

SERVPRO of West Loop/Bucktown/Greektown/Downtown Chicago is a woman-owned, family-operated franchise providing 24/7 emergency property damage restoration, cleaning, and reconstruction services to residential, commercial, and government clients across seven Chicago neighborhoods, backed by the national SERVPRO franchise network.

Ownership category

akta.pro rank

Product category

Property Damage Restoration Services

NAICS

Remediation Services (562910), Remediation Services (56291)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Building Envelope Restoration (Roofing, Siding, Windows & Doors) (HSAPAOAH)

akta.pro secondary industries

Interior Rebuild & Finishing (Drywall, Flooring, Paint, Trim) (HSAPAOAI), Natural Disaster Preparedness & Recovery (Storm/Flood/Wildfire) (BPABANAI), Post-Disaster Reconstruction Cleaning (After Repairs) (HSAEADAI)

Keywords

• Property damage restoration
• Water damage cleanup
• Fire damage remediation
• Mold remediation services
• Emergency restoration services

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Emergency Restoration Services: One-time service fees for water damage restoration, fire damage cleanup, mold remediation, and storm damage repair. Revenue generated per job based on scope of damage and services required.
2. Cleaning Services: General and specialty cleaning services including carpet/upholstery cleaning, air duct/HVAC cleaning, biohazard cleanup, odor removal, and vandalism restoration.
3. Construction and Restoration: Rebuilding and repair services following damage events, including roof tarping, board-up, structural repairs, and full reconstruction services.
4. Pre-disaster Property Inspections: Free pre-disaster property inspections and emergency-ready plans for commercial and residential properties.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

SERVPRO of West Loop / Bucktown / Greektown is an independently owned franchise providing 24/7 emergency property damage restoration, mitigation, and reconstruction services for residential and commercial properties. Core offerings include water damage restoration, fire and smoke remediation, mold inspection and removal, storm damage response with roof tarping and board-up, full construction rebuild services, general and specialty cleaning (biohazard, crime scene, HVAC, odor, virus/pathogen), and packout/contents restoration. The franchise also delivers free pre-disaster inspections and emergency-ready plans for commercial clients.

Product overview

SERVPRO of West Loop / Bucktown / Greektown is a property restoration franchise providing emergency cleanup, restoration, and construction services for residential and commercial properties. The offering is structured as a comprehensive suite of interconnected services organized around the core property damage lifecycle: emergency response (water damage, fire damage, storm/ disaster), remediation (mold removal, specialty cleaning including biohazard and pathogen cleaning), and restoration (construction, contents restoration). Supporting the service delivery are SERVPRO-branded professional cleaning products (disinfectants, degreasers, stain removers, deodorizers, carpet care products, and botanical-based BotaniPRO line). The company also offers pre-disaster emergency-ready planning for commercial clients. This franchise is part of a network of over 2,200 independently owned SERVPRO franchises supported by corporate headquarters.

Differentiator

Problem solved

Functional benefit

Products and services

• Water Damage Restoration, Repairs, and Mitigation Emergency water damage response including leaking roof repairs, ceiling repairs, basement flooding cleanup, water extraction, and structural drying to restore residential and commercial properties affected by flooding or burst pipes.
• Fire Damage and Smoke Remediation Services Fire recovery services including smoke remediation, odor removal, and air filtration to restore properties after fire incidents and return them to pre-loss condition.
• Mold Inspections, Remediations, and Removal Mold inspection and remediation services including attic and bathroom mold cleanup, performed by technicians with continued training in remediation approaches.
• Storm/Disaster Response Services Storm damage response including roof tarping and board-up services to protect residential and commercial properties from further damage following severe weather events.
• Construction Services Property repair and rebuilding services following damage events, handling both minor repairs and complete reconstruction of affected areas.
• General Cleaning Services Professional cleaning including carpet and upholstery cleaning, ceiling, floors and walls cleaning, and drapes and blinds cleaning for residential and commercial properties.
• Specialty Cleaning Services Specialized cleaning including air duct/HVAC cleaning, biohazard and crime scene cleanup, sewage cleanup, virus/pathogen cleaning, packout and contents restoration, document restoration, odor removal, and vandalism/graffiti restoration.
• Commercial Services Commercial property restoration services for businesses, including flexible solutions that isolate damaged areas to allow normal operations to continue during restoration.
• Packout and Contents Restoration Service for protecting and restoring personal belongings including furniture, appliances, documents, and heirlooms, with transport to a secure storage and restoration facility when needed.

Quantifiable outcome

• 24/7 availability with rapid response to emergency situations
• +2 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

16 partnerships are on record, tiered minor and core.

• Sarah Schmelzel (LPGA)minorGTM or Marketing Partner · 15 April 2025LPGA Tour player joined SERVPRO family as brand ambassador in early 2025. Represents SERVPRO at events and appearances.
• Department of Veterans AffairscoreStrategic or Co-development Partner · 1 January 2024Trusted property remediation partner for the Department of Veterans Affairs, providing restoration services for VA properties and facilities.
• Armed ServicescoreStrategic or Co-development Partner · 1 January 2024Trusted property remediation partner for military services, providing emergency restoration support for Armed Services properties.
• General Services AdministrationcoreStrategic or Co-development Partner · 1 January 2024Trusted vendor for GSA properties requiring professional restoration and remediation services.
• Chicago Public School SystemscoreStrategic or Co-development Partner · 1 January 2024Municipal partnership providing restoration services for Chicago Public Schools facilities.
• PGA TOUR and PGA TOUR ChampionsminorGTM or Marketing Partner · 1 January 2024SERVPRO is the 'Official Cleanup and Restoration Company' of the PGA TOUR and PGA TOUR Champions. National marketing partnership including presenting sponsor of the CHUBB Classic and Hero Outpost at tournaments.
• LPGAminorGTM or Marketing Partner · 1 January 2024SERVPRO is a valued partner of the LPGA. Partnership includes sponsorship of players and tournament events.
• Brandt Snedeker (PGA TOUR)minorGTM or Marketing Partner · 9 January 2020PGA TOUR professional golfer and SERVPRO brand ambassador. Wears SERVPRO logo on collar during TOUR events and makes appearances on behalf of the brand. Partnership began January 2020.
• Local Police and Fire DepartmentsminorStrategic or Co-development PartnerCommunity support through donations and partnerships with local first responder organizations.
• American Red CrossminorStrategic or Co-development PartnerCharitable partnership supporting disaster relief and community programs.
• American Cancer SocietyminorStrategic or Co-development PartnerCharitable partnership supporting cancer research and awareness programs.
• Illinois Fire Safety AllianceminorStrategic or Co-development PartnerPartnership supporting fire safety education and initiatives in Illinois.
• Habitat for HumanityminorStrategic or Co-development PartnerCharitable partnership supporting housing construction and community development.
• Hartford InsuranceminorChannel Partner/ Reseller/ DistributorInsurance company partnership for property damage restoration referrals and claims coordination. Technicians work directly with Hartford adjusters for seamless claims processing.
• Tim O'Neal (PGA TOUR Champions)minorGTM or Marketing PartnerPGA TOUR Champions player and SERVPRO brand ambassador since early 2022. Graduate of Jackson State University.
• First Responders Children's FoundationminorStrategic or Co-development PartnerCharitable beneficiary of the Mulligan program during tournament pro-ams, with proceeds from SERVPRO-branded balls supporting first responders' children.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Emerging players

• Duraclean: Franchise network offering carpet, upholstery, and restoration services including water, fire, and smoke damage cleanup. Comparable to SERVPRO's general cleaning and restoration offerings.
• AdvantaClean: Franchise network focused on moisture, mold, and air quality services with growing restoration capabilities. Comparable to SERVPRO's specialty cleaning and remediation offerings though typically smaller in scale.

Direct peers

• Paul Davis Restoration: Franchise-based restoration company offering water, fire, mold, and storm damage services with similar insurance-driven GTM. Competes head-to-head with SERVPRO for both residential and commercial restoration jobs across North America.
• Restoration 1: National restoration franchise specializing in water, fire, smoke, mold, and sewage cleanup. Comparable franchise model with strong insurance relationships and 24/7 emergency response.
• PuroClean: Paramedics of Property Damage franchise network providing water, fire, mold, and biohazard restoration services. Closely comparable operating model with franchise-based delivery and insurance claim partnerships.
• ServiceMaster Restore: National franchise network providing water, fire, and mold restoration services directly competitive with SERVPRO. Offers comparable 24/7 emergency response and insurance-coordinated restoration services to residential and commercial customers.
• Rainbow Restoration: Neighborly brand franchise offering restoration and cleaning services including water, fire, mold, and carpet cleaning. Overlaps directly with SERVPRO's full-service property restoration offering.

Broad incumbents

• Stanley Steemer: Large established carpet, upholstery, and duct cleaning franchise with adjacent water damage restoration services. Overlaps with SERVPRO's specialty cleaning lines though its core focus is maintenance cleaning.
• Coit Cleaning and Restoration Services: Established cleaning and restoration company offering carpet cleaning, duct cleaning, and water/fire damage restoration across North America. Comparable service portfolio with broader cleaning focus.
• Chem-Dry: Global carpet and upholstery cleaning franchise with adjacent services in water damage and specialty cleaning. Comparable in residential service delivery but less restoration-focused than SERVPRO.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/SERVPRO
• YouTubeyoutube.com/@SERVPRO
• Facebookfacebook.com/SERVPRO
• LinkedInlinkedin.com/company/servpro-of-west-loop-bucktown-greektown

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SERVPRO of West Loop / Bucktown / Greektown / Downtown Chicago