What Session Digital does

Inviqa is a London-based full-stack digital product agency and subsidiary of Havas Group, headquartered at Havas Village London in King's Cross. The firm delivers digital strategy consulting, user research, digital platform consulting, website analytics, user testing, software engineering, and digital roadmap development for enterprise clients in the UK and selected international markets. It operates a professional services model monetized through project-based and retainer engagements sold via enterprise field sales and channel referrals across the Havas network, reporting 70% client retention beyond three years and 200+ completed projects for clients including Starbucks, Arsenal FC, Aman Resorts, Brompton, Talkmobile, Guide Dogs, N Brown Group and Whitbread.

Inviqa's core technical capability centers on composable digital architectures: headless CMS implementations (Contentstack, Drupal), ecommerce platforms (BigCommerce, Adobe Commerce Cloud, Magento), PIM (Akeneo), DAM (Bynder), and React-based frontends integrated through API-driven architectures. The firm also develops proprietary intellectual property, including the X Index research tool, the Converged Methodology engagement framework, and a CX Benchmarking dataset, supported by certifications in ICO GDPR, Cyber Essentials, and WCAG 2.2 AA. Core technology partnerships with Contentstack, BigCommerce, Akeneo, Bynder, Feedonomics, Phase2 and Acquia underpin delivery, while Dig Inclusion and People for Research extend the firm into accessibility and end-user research services.

The agency's commercial positioning is built on enterprise CX credentials, evidenced by 11 CX awards in eight years including the 2024 UK CX Awards Overall Winner, the 2024 Retail Systems Tech Project of the Year, and a 2025 UK Customer Satisfaction Award. Recent product launches — the Agentic Commerce Readiness Assessment and the Practical Path to AI Adoption framework — extend the offering into AI-agent commerce advisory and AI integration strategy, while the Phase2 partnership signals North American delivery reach beyond the UK core.

Name

Session Digital

Legal name

Inviqa UK Ltd.

Website

https://sessiondigital.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

Inviqa is a London-based full-stack digital product agency and Havas Group subsidiary that delivers composable commerce, digital strategy, design, and engineering services to enterprise clients across retail, hospitality, sports, and consumer goods sectors.

Ownership category

akta.pro rank

Product category

Digital Product Agency Services

NAICS

Management Consulting Services (54161), Custom Computer Programming Services (541511)

SIC

Services-Management Consulting Services (8742), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Digital & Technology Transformation Consulting (BPAHACAH)

akta.pro secondary industry

Workplace Accessibility, Adoption & Change Management (Digital Adoption, training, comms) (BPAEAIAN)

Keywords

• Digital product agency
• Experience design services
• Software engineering consulting
• User research services
• Digital transformation consulting

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Digital Strategy Consulting: Strategic consulting engagements helping organisations address complex business challenges and changing user expectations. Includes digital roadmap development and transformation planning.
2. Software Engineering & Development: Solution build services including website development, platform implementation, and ongoing technical support. Two decades of engineering and systems integration experience delivering enterprise-scale solutions.
3. Experience Design Services: UX design, user research, user testing, and design system creation services to improve digital customer experiences.
4. Continuous Improvement & Optimisation: Ongoing digital experience optimisation, analytics, and improvement services for existing client platforms.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels7 records

Core offering

Session Digital is a London-based full-stack digital product agency delivering end-to-end digital product services spanning strategy, design, research, engineering, and optimisation for enterprise clients. Its core offerings include Digital Strategy Consulting, User Research, Digital Platform Consulting, Website Analytics, User Testing, Software Engineering, and Digital Roadmap Development. The agency works as an extension of client teams to design, build, and continuously improve digital platforms and customer experiences across web, mobile, and commerce channels.

Product overview

Inviqa is a full-stack digital product agency offering professional services rather than a standalone software product. The company's portfolio consists of six core service offerings: Digital Strategy Consulting, User Research, Digital Platform Consulting, Website Analytics, User Testing, and Software Engineering. These services are delivered by multidisciplinary teams combining strategy, insight, design, and engineering to help digitally ambitious organisations transform. The company also produces thought leadership content including research reports (The Inviqa Guide to Experience Design, The Inviqa Guide: Engineering Change) and frameworks (Inviqa's Practical Path to AI Adoption) that document their methodologies and distribute insights. The agency operates as part of the Havas network and works with high-profile clients including Starbucks, Arsenal, Guide Dogs, and Aman Resorts, focusing on human-centred, insight-driven digital product development.

Differentiator

Problem solved

Functional benefit

Products and services

• Digital Strategy Consulting Strategic consultancy services that help enterprise organisations define and execute their digital transformation roadmaps, addressing complex business challenges and changing user expectations.
• User Research Qualitative and quantitative research services including customer surveys, interviews, and usability testing to understand user behaviours and needs, supporting the proprietary X Index, Converged, and CX Benchmarking methodologies.
• Digital Platform Consulting Advisory services for selecting, implementing, and optimising digital platforms and technology stacks, including composable architectures across commerce, CMS, PIM, and DAM.
• Website Analytics Analytics services to track, measure, and optimise digital performance and user engagement across client platforms, supporting continuous improvement and optimisation engagements.
• User Testing Usability testing services that validate designs and identify user experience pain points with real users, often delivered in partnership with People for Research to source diverse participants.
• Software Engineering Full-stack engineering services including custom development, platform implementation (Drupal, Adobe Commerce Cloud, BigCommerce, Magento, Contentstack), and API integrations, backed by two decades of enterprise-scale systems integration experience.
• Digital Roadmap Development Strategic planning services that define digital priorities, initiatives, and technology investment plans to guide client digital transformation programmes.

Quantifiable outcome

• 200+ digital experience projects completed with double-digit KPI improvements
• +2 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• FeedonomicscoreTechnology or IntegrationFeed management and optimisation partnership powering product data syndication to hundreds of global channels including TikTok Shop, Google Shopping, and retail media networks. Feedonomics serves as the central nervous system for product data, automatically cleaning, categorising, and optimising feeds.
• BigCommercecoreTechnology or IntegrationEcommerce platform partnership providing composable backbone with multi-storefront agility and advanced catalogue management. Both Feedonomics and BigCommerce are empowering merchants with current and future agentic commerce capabilities including instant checkout on LLMs and catalogue syndication to AI answer engines.
• Dig InclusioncoreStrategic or Co-development PartnerLong-term partnership with Dig Inclusion, an organisation dedicated to providing testing, consultancy, and training to diverse businesses on accessibility matters.
• People for ResearchminorStrategic or Co-development PartnerPartnership with People for Research to find diverse participants including those with digital access needs for user research and testing.
• ContentstackcoreTechnology or IntegrationHeadless CMS partnership powering modern, composable digital experiences. Used for projects including Guide Dogs website redesign.
• Phase2minorStrategic or Co-development PartnerUS-based agency partner for Arsenal Football Club digital platform implementation, combining Inviqa's European expertise with Phase2's capabilities.
• AkeneocoreTechnology or IntegrationPIM (Product Information Management) implementation partnership. Inviqa recommended as configuration, integration, and implementation partner by Akeneo for N Brown Group's PIM project.
• ByndercoreTechnology or IntegrationDigital Asset Management partnership for DAM implementation alongside Akeneo PIM, providing accurate and up-to-date product information across systems.
• Havas NetworkcoreStrategic or Co-development PartnerPart of Havas global network, enabling multi-disciplinary approach and access to additional expertise when required. Located at Havas HQ in King's Cross, London.

Scale indicators15 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Huge: Digital experience agency offering strategy, design, and technology services. Overlaps with Inviqa across composable commerce, content platforms, and customer experience transformation.
• BORN Group: Digital commerce and content agency offering PIM, DAM, and customer experience services. Comparable to Inviqa on Akeneo, Bynder, and composable commerce partnerships.
• AKQA: Digital experience agency with strengths in strategy, design, and engineering for global brands. Comparable to Inviqa's enterprise service portfolio and high-profile client roster.
• Tryzens: UK-based digital commerce consultancy. Direct competitor in ecommerce platform implementation (BigCommerce, Adobe Commerce) and digital experience delivery for UK enterprise clients.
• Valtech: Global digital transformation agency offering strategy, experience design, and platform engineering. Direct competitor to Inviqa on enterprise digital experience and commerce engagements.
• R/GA: Global digital agency combining strategy, design, and technology. Direct competitor in digital product development and brand experience work for enterprise clients.
• Dept Agency: Full-service digital agency providing strategy, creative, engineering, and data services to enterprise brands. Closely comparable in scope and target customers to Inviqa.

Broad incumbents

• Endava: Digital transformation company combining technology, design, and consulting. Comparable to Inviqa's strategy and engineering services but with much larger delivery scale.
• Thoughtworks: Global technology consultancy delivering software engineering and digital transformation at scale. Overlaps with Inviqa on the engineering and platform implementation side but operates at significantly larger scale.

Emerging players

• Lab49: Specialist digital product consultancy delivering strategy, design, and engineering for financial services and enterprise clients. Comparable in product-oriented service model and mid-market enterprise focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/session

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Session Digital