What SIL Servis Partner a.s. does

SIL Servis Partner a.s. is a privately held Czech joint-stock company (akciová společnost) founded in 1999, originally as SIL Eastern Europe, and headquartered at Těšínská 1970/56, Slezská Ostrava. The company operates a single-site computer and peripheral repair service center out of Ostrava and functions as an authorized warranty service partner for at least ten major OEMs and brands, including ASUS (notebooks, netbooks, tablets, smartphones), Lenovo (ThinkCentre, ThinkPad, 3000 C/N/V series), GIGABYTE, IIYAMA, FSP/Fortron, ViewSonic, Synology, Konica Minolta, Samsung, and Hitachi. Service scope covers notebooks, tablets, mobile phones, personal computers (including PC brands AutoCont, Triline, and Premio), LCD monitors, LCD/plasma televisions, printers, dataprojectors, and UPS devices, with both warranty and post-warranty repair offerings.

Operationally, the company runs 18 trained technicians with stated capacity exceeding 2,000 repairs per month and a standard turnaround of 5 business days. Customer devices are collected and returned via a contracted DPD courier network covering the full territory of the Czech Republic and Slovakia, enabling a centralized service-center model without the need for regional branches. Adjacent revenue lines include an e-commerce spare parts shop at shop.sil.cz, dedicated RMA (Return Merchandise Authorization) processing for manufacturers seeking multi-country centralized warranty coverage, and a professional helpdesk offering for B2B partners. The company has been certified under ISO 9001 quality management since 2007.

The go-to-market is hybrid: a direct-to-consumer channel (phone, email, web form, courier pickup) handles post-warranty and end-customer warranty claims, while a sales-led channel secures and maintains authorized-service contracts with major IT distributors (AT Computers, AutoCont CZ), large retailers (Alza.cz), and global OEMs. Revenue mechanics are split between (a) manufacturer/distributor-billed warranty repairs performed under multi-year authorized-service agreements and (b) individually priced post-warranty repairs billed to consumers and B2B clients based on actual cost, with prior customer approval of maximum price and a CZK 200 transport fee on out-of-warranty items. No revenue, funding, or external ownership data is disclosed in the source material.

Name

SIL Servis Partner a.s.

Legal name

SIL Servis Partner a.s.

Website

https://sil.cz

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

1–10 employees

Short description

SIL Servis Partner a.s. is a Czech Republic-headquartered, ISO 9001-certified independent computer and peripheral repair service center operating from Ostrava, serving as an authorized warranty partner for ten major OEMs (ASUS, Lenovo, GIGABYTE, IIYAMA, FSP, ViewSonic, Synology, Konica Minolta, Samsung, Hitachi) across the Czech Republic and Slovakia via DPD reverse logistics.

Ownership category

akta.pro rank

Headquarters

HQ city

Ostrava

HQ country

Czechia

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D

Revenue model

1. Repair Services: Core revenue from repairing computers and peripheral devices, both under warranty (authorized service partner) and post-warranty. Warranty repairs are provided free of charge to end customers; costs are billed to manufacturer/distributor. Post-warranty repairs are priced individually based on actual repair costs.
2. Replacement Parts Sales: Sale of replacement parts and accessories for notebooks and tablets through online shop at shop.sil.cz.
3. RMA Services: RMA (Return Merchandise Authorization) services for manufacturers - managing warranty exchanges for end users on behalf of manufacturers with centralized service centers covering multiple countries.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

SIL Servis Partner a.s. is a centralized independent computer and peripheral device repair service company that performs warranty and post-warranty repairs for notebooks, tablets, smartphones, PCs, LCD monitors, TVs, printers, dataprojectors, and UPS units. It operates as an authorized service partner for major brands including ASUS, Lenovo, Gigabyte, IIYAMA, FSP/Fortron, and ViewSonic, with a courier-based pickup and return service covering the Czech Republic and Slovakia from its Ostrava service center.

Product overview

SIL Servis Partner a.s. operates as a comprehensive computer and peripheral repair service center in the Czech Republic. The company functions as an authorized service partner for multiple major technology brands including ASUS (notebooks, tablets, smartphones), Lenovo (ThinkCentre, ThinkPad), GIGABYTE (notebooks), IIYAMA (LCD monitors), FSP/Fortron (UPS), ViewSonic (monitors, projectors), and as a service partner for Synology (NAS), Konica Minolta (printers), Samsung, and Hitachi. Core services include repair of notebooks, tablets, mobile phones, personal computers, LCD monitors, printers, dataprojectors, and LCD/plasma TVs, offered both under warranty and post-warranty. The company provides additional services including device pickup and delivery (via DPD), battery calibration, spare parts e-commerce (shop.sil.cz), RMA services for manufacturers, and professional helpdesk support. With 18 technicians and capacity exceeding 2,000 repairs per month, the company serves customers across Czech Republic and Slovakia.

Differentiator

Problem solved

Functional benefit

Products and services

• ASUS Authorized Service Authorized warranty and post-warranty repair service for ASUS notebooks, netbooks, tablets, and smartphones, performed at the Ostrava service center with pickup and return logistics.
• Lenovo Service Authorized warranty and post-warranty repair service for Lenovo ThinkCentre desktops, ThinkPad notebooks, and Lenovo 3000 series (C, N, V).
• GIGABYTE Service Authorized warranty and post-warranty repair service for GIGABYTE notebooks.
• IIYAMA LCD Monitor Service Authorized warranty repair service for IIYAMA LCD monitors with standard 2-year warranty, performed at the service center with pickup and return delivery.
• FSP/Fortron UPS Service Authorized warranty and post-warranty repair service for FSP/Fortron uninterruptible power supplies (UPS) and backup power devices.
• ViewSonic Monitor and Projector Service Post-warranty repair service for ViewSonic monitors and dataprojectors performed at the SIL service center in Ostrava.
• Synology NAS Service Repair service for Synology NAS Plus series devices performed at the SIL service center in Ostrava.
• Konica Minolta Printer Service Repair service for Konica Minolta printers up to A4 format, with pickup, repair, and return delivery.
• Samsung Device Service Post-warranty repair service for Samsung notebooks, monitors, and printers.
• Hitachi Device Service Warranty and post-warranty repair service for Hitachi devices.
• Notebook and Tablet Repair Comprehensive repair service for notebooks, netbooks, and tablets from multiple brands including ASUS, Gigabyte, Samsung, and Lenovo, covering both warranty and post-warranty repairs at the Ostrava service center.
• Personal Computer Repair and Refurbishment Repair and refurbishment service for personal computers including PC brands AutoCont, Triline, and Premio distributed by AT Computers.
• LCD Monitor and TV Repair Repair service for LCD PC monitors (including IIYAMA, ViewSonic, Samsung) and LCD/plasma televisions.
• Printer and Dataprojector Repair Repair service for printers (including Konica Minolta A4 series and Samsung) and dataprojectors (including ViewSonic).
• Device Pickup and Delivery Service Courier-based collection of defective devices from customers across the Czech Republic and Slovakia, free delivery to the Ostrava service center, and return of the repaired device via DPD.
• Battery Calibration Service Battery calibration service for notebooks to restore accurate battery charge level reporting and extend usable battery life.
• Spare Parts and Accessories E-Shop Online e-commerce shop at shop.sil.cz selling replacement parts and accessories for notebooks and tablets of all brands.
• RMA Services for Manufacturers Return Merchandise Authorization (RMA) processing service for end users on behalf of manufacturers, providing centralized warranty exchange management across multiple countries.
• Professional Helpdesk Support Professional technical support helpdesk service provided to customers of business partners as an outsourced customer support function.

Quantifiable outcome

• Standard repair turnaround of 5 business days
• +1 more outcomes

Named customers7 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Partnerships

Eight partnerships are on record, tiered core, major and operational.

• iiyama Benelux B.V.coreChannel Partner/ Reseller/ DistributorAuthorized warranty service partner for LCD monitors. Performs warranty repairs for iiyama monitors with standard 2-year warranty. Provides pickup and delivery service for customers.
• AT Computers a.s.coreChannel Partner/ Reseller/ DistributorMajor customer and host company. SIL service center is located in ATComputers facility. Authorized to repair PC brands AutoCont, Triline, Premio.
• Fortron/FSPcoreChannel Partner/ Reseller/ DistributorAuthorized warranty service partner for FSP/Fortron UPS (uninterruptible power supplies). Performs warranty and post-warranty repairs and replacements.
• GigabytecoreChannel Partner/ Reseller/ DistributorAuthorized warranty service partner for Gigabyte notebooks. Provides warranty repairs and post-warranty service.
• ASUS Global PTE. LTDcoreChannel Partner/ Reseller/ DistributorAuthorized warranty service partner for ASUS notebooks, netbooks, tablets, and smartphones. Service center for ASUS computing devices.
• AutoCont CZ a.s.majorChannel Partner/ Reseller/ DistributorMajor customer - provides repair services for AutoCont branded PCs and other brands (Triline, Premio) distributed by AT Computers.
• Alza.cz a.s.majorChannel Partner/ Reseller/ DistributorMajor customer for repair services - one of the largest Czech e-commerce retailers of IT equipment.
• DPD (Czech Republic)operationalOthersContract logistics partner for device pickup and delivery. Handles collection of defective devices from customers and return of repaired devices.

Scale indicators7 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Geek Squad (Best Buy): Tech support and repair arm of Best Buy offering in-store and mail-in device repair for PCs, mobile devices, and home electronics. Comparable as a multi-brand authorized repair network, but operates as part of a much broader consumer electronics retail business with very different unit economics.
• SquareTrade (Allstate): US extended warranty and device protection provider (owned by Allstate) that contracts with repair networks for warranty fulfillment. Comparable on the warranty service workflow and OEM-authorized service dynamic, though operates primarily as an insurance/warranty product owner rather than a physical repair operator.

Direct peers

• uBreakiFix (Asurion): US-based device repair chain (operated by Asurion) specializing in smartphone, tablet, computer, and gaming console repairs. Closest comparable in terms of business model — multi-brand authorized service centers, retail-adjacent B2B relationships, and standardized turnaround SLAs.
• iSmash: UK-based chain specializing in smartphone, tablet, laptop, and gaming console repair services. Operates walk-in and mail-in service centers with multi-brand OEM-partner relationships — directly comparable to SIL's authorized service and courier-integrated model.
• CEX: UK-based electronics retailer specializing in second-hand and refurbished consumer electronics (phones, laptops, consoles, tablets). Overlapping business in device refurbishment, lifecycle services, and parts resale for consumer IT equipment.
• SimplyFixIt: UK-based mail-in and walk-in repair service for smartphones, tablets, laptops, and consoles. Operates with OEM-authorized repair status and courier-based pickup/delivery — directly analogous to SIL's DPD-integrated service model.

Others

• Timpson Group: UK-based multi-service retail chain offering shoe repair, key cutting, phone repair, and watch repair across hundreds of branches. Comparable as a multi-category consumer device repair chain with national logistics and consistent turnaround SLAs, but oriented toward different retail categories.
• iFixit: Global repair guides and parts marketplace enabling consumer self-repair. Functions as an adjacent ecosystem player — SIL competes for repair demand against the DIY alternative, and both businesses benefit from the broader 'repair culture' environment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/sil-servis-partner-a.s.

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SIL Servis Partner a.s.