What Soft Restaurant does

Soft Restaurant is a Mexican restaurant management software provider operating under the legal entity National Soft de México SAPI de CV and headquartered in Mérida, Yucatán. The company serves more than 42,000 restaurants across 14 countries, primarily in Mexico and Latin America, addressing point-of-sale, inventory, recipe, personnel, and reporting operations for full-service restaurants, small and medium food and beverage operators, and entertainment venues. Named customers span enterprise chains (El Pollo Loco, Subway, Little Caesars, La Parroquia de Veracruz) and mid-market independents. The company was founded circa 1999 based on its stated 25+ years of operating history (firmographic inputs also reference 2002).

The company's product portfolio centers on two platforms: Soft Restaurant 12, a Windows-based on-premise client-server system with full offline capability available in LITE (2 simultaneous connections) and PRO (10 simultaneous connections) tiers; and Soft Restaurant Cloud, a 100% cloud-based SaaS version launched in 2024 for entrepreneurs and SMBs. The core systems are extended by a deep addon suite including Soft Restaurant Payments (integrated payment terminal), Delivery Manager and e-Delivery (centralized delivery aggregator integration with Uber Eats, Rappi, and Didi), Kiosko de autoservicio (self-service kiosk), Soft Restaurant Móvil (tablet ordering), Menú Digital (digital menu with translation), Analytics (up to 21 real-time reports), AutoFactura (electronic invoicing), and Rest Card (loyalty). Sub-brands On The Minute, NS Hoteles, Soft Facturas, and NS Pos extend the platform into adjacent hospitality and POS verticals.

Soft Restaurant generates revenue primarily through software licensing (perpetual and subscription) and recurring cloud subscriptions, augmented by professional services, partner certification programs (MXN $3,500 per annual certification), academic licensing for educational institutions, and an integrated payments/hardware offering. Distribution combines direct sales offices in Mérida, Ciudad de México, Monterrey, and Guadalajara with an authorized distributor network and self-service e-commerce through nationalsoft.store. The company is privately held with no disclosed funding rounds, no parent company, and a sales-led plus channel-partner go-to-market motion.

Name

Soft Restaurant

Legal name

National Soft de México SAPI de CV

Website

https://softrestaurant.com

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

101–250 employees

Short description

Soft Restaurant is a Mexican restaurant management software provider serving 42,000+ restaurants across 14 countries. It offers Soft Restaurant 12 (on-premise POS) and a cloud version, with addons covering delivery, payments, and analytics. Operated by National Soft de México SAPI de CV.

Ownership category

akta.pro rank

Headquarters

HQ city

Mérida

HQ country

Mexico

HQ region

Latin America

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure, Supply Chain

Revenue model

1. Software Licenses: Soft Restaurant generates primary revenue through software licensing. Two product tiers: LITE (up to 2 simultaneous connections) and PRO (up to 10 simultaneous connections). Licenses are sold per restaurant/branch location. The company offers both subscription/rental models and permanent license options.
2. Cloud Subscription: Soft Restaurant Cloud is offered as a cloud-based subscription service for entrepreneurs and small to medium businesses, including payments, delivery, and invoicing features.
3. Add-on Modules: Additional revenue streams from add-on products including Soft Restaurant Payments (payment terminal), Delivery Manager, Kiosk, Mobile ordering, Digital Menu, e-Delivery, Analytics, and AutoFactura.
4. Professional Services: Installation services available for customers who prefer professional installation rather than self-installation using provided video tutorials and manuals.
5. Academic Licensing: Special academic licensing program for educational institutions to train future restaurant management professionals.
6. Certification Programs: Partner certification programs (Certificación Blanca, Verde, Amarilla, Naranja, Negra) offered through the Soft Restaurant Academy at MXN $3,500 per 12-month subscription.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

Soft Restaurant develops and licenses restaurant management software for the food and beverage industry, offered in two flagship versions. Soft Restaurant 12 is an on-premise Windows-based system with full offline operation covering point-of-sale, inventory, recipes, personnel, advanced reporting, and electronic invoicing, available in LITE (up to 2 simultaneous connections) and PRO (up to 10 connections) tiers. Soft Restaurant Cloud is a 100% cloud-hosted SaaS alternative for small and medium businesses that bundles payments, delivery, and invoicing in a single subscription. The platform is extended by an add-on ecosystem including integrated payment terminals, delivery aggregation, self-service kiosks, mobile ordering, digital menus, analytics, electronic invoicing, and loyalty programs.

Product overview

Soft Restaurant offers a comprehensive restaurant management platform consisting of two core products: Soft Restaurant 12 (on-premise desktop software) and Soft Restaurant Cloud (cloud-based SaaS). Both versions integrate sales, inventory, reporting, invoicing, and payments in a unified system. The product portfolio includes multiple addons that extend functionality: Soft Restaurant Payments (payment terminal), Delivery Manager and e-Delivery (delivery order management), Kiosko (self-service kiosk), Soft Restaurant Móvil (mobile ordering), Menú Digital (digital menu with QR), Analytics (business intelligence), Autofactura (electronic invoicing), and Rest Card (loyalty program). The platform serves 42,000+ restaurants across 14 countries, primarily in Mexico and Latin America, with offerings ranging from single-terminal operations to multi-branch Enterprise deployments.

Differentiator

Problem solved

Functional benefit

Brands

• Soft Restaurant® 12: Desktop-based restaurant management software with full control over sales, inventory, recipes, billing, and reporting. Supports offline operation.
• Soft Restaurant® Cloud
• Soft Restaurant® Payments
• Delivery Manager
• Kiosko de autoservicio
• Soft Restaurant® Móvil
• Menú Digital
• e-Delivery
• Analytics
• AutoFactura
• Rest Card®

Products and services

• Soft Restaurant 12 Flagship on-premise restaurant management software providing total control over sales, inventory, reporting, invoicing, and payments. Operates without internet connectivity and supports advanced features including recipe management, inventory tracking, staff scheduling, and electronic invoicing. Available in LITE (up to 2 simultaneous connections) and PRO (up to 10 simultaneous connections) tiers.
• Soft Restaurant Cloud Cloud-based SaaS restaurant management system targeting entrepreneurs and small-to-medium businesses. Fully hosted solution with integrated payments, delivery management, and electronic invoicing. Accessible from any device with internet connectivity without local installation.
• Soft Restaurant Payments Payment terminal addon integrating order taking, kitchen printing, bill printing, and payment collection in a single device. Fully synchronized with Soft Restaurant POS for streamlined restaurant operations and available as an addon for both Soft Restaurant 12 and Cloud versions.
• Delivery Manager (Delivery Hub) Centralized order management addon that downloads orders automatically from delivery platforms (Uber Eats, Rappi, DiDi Food) and provides a web portal for analyzing and managing sales from a single unified system.
• Kiosko de autoservicio con terminal integrada Self-service kiosk addon with integrated payment terminal enabling customers to place orders and pay quickly without staff intervention, synchronized with Soft Restaurant POS.
• Soft Restaurant Móvil Mobile tablet addon for waitstaff to take orders directly at the table without leaving the customer, with claimed sales uplift of up to 30%, transmitting orders to the kitchen in real time.
• Menú Digital Digital menu addon displaying dishes with high-quality photos, clear descriptions, nutritional information, and automatic translation for international customers, integrating with QR-code-based ordering.
• e-Delivery Online ordering and delivery addon that lets restaurants receive home-delivery and pickup orders through their own website or custom app, integrating with the POS for seamless order processing.
• Analytics Business intelligence and reporting addon providing up to 21 managerial reports in real time, accessible remotely without physical presence at the restaurant. Available from version 11 of Soft Restaurant at no additional cost.
• AutoFactura (Electronic Invoicing) Electronic invoicing module enabling customers to generate their own invoices autonomously via a customizable web portal or QR code on the receipt, simplifying fiscal compliance.
• Rest Card (Loyalty Program) Loyalty card system enabling restaurants to manage customer loyalty programs with point accumulation, balance inquiries, deposits, and discount applications, integrated with Soft Restaurant POS.
• Licenciamiento Académico (Academic Licensing Program) Academic licensing program offering discounted Soft Restaurant software licenses to educational institutions to train future restaurant management professionals.
• Soft Restaurant Academy Certification Programs (Blanca, Verde, Amarilla, Naranja, Negra) Partner certification subscription program covering technical and commercial training for commercial partners (Socios Comerciales), priced at MXN $3,500 per 12-month subscription and delivered through the Soft Restaurant Academy.

Quantifiable outcome

• Sales increase of up to 30% with Soft Restaurant Móvil mobile ordering
• +2 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature10 records

Partnerships

One partnership is on record.

• Delivery Platform Integrations (Uber Eats, Rappi, Didi)coreTechnology or IntegrationSoft Restaurant integrates with major food delivery platforms including Uber Eats, Rappi, and Didi through its Delivery Hub add-on. The integration allows automatic order downloading, centralized management, and synchronized menu updates across all platforms from a single system and web portal.

Scale indicators3 records

Recent moves6 records

Expansion highlights2 records

Others

• Uber Eats: Global food delivery platform integrated with Soft Restaurant via Delivery Hub. Key ecosystem partner with deep product overlap on restaurant ordering; included because aggregator policy shifts directly affect Soft Restaurant's value proposition.
• CONTPAQ: Leading Mexican accounting software with which Soft Restaurant integrates via the Enterprise 'enlace contable' module. Regional ecosystem partner reflecting Soft Restaurant's Mexican market depth and local compliance orientation.
• Rappi: Latin American delivery aggregator and super-app integrated with Soft Restaurant via Delivery Hub. Not a direct competitor but a strategic ecosystem partner whose platform economics directly affect Soft Restaurant customers; included to reflect the aggregator dependency risk.

Broad incumbents

• Clover (Fiserv): POS and business management platform from Fiserv serving restaurants and other SMBs with hardware + software bundles and app marketplace. Comparable as a restaurant tech platform with payments integration and SMB focus.
• Square for Restaurants (Block): Restaurant POS offering from Block (Square), serving SMB restaurants with integrated payments, online ordering, and delivery. Comparable in product breadth and SMB target segment; broader incumbent with payments platform advantages and expanding internationally.

Direct peers

• TouchBistro: iPad-based restaurant POS system serving SMB and mid-market restaurants globally. Comparable as a restaurant management platform with similar add-on ecosystem (reservations, delivery, payments), though positioned in North American and European markets.
• Lightspeed Restaurant: Cloud-based restaurant POS offering inventory, menu, and reporting for full-service and quick-service operators. Comparable in product scope (POS, inventory, reporting) and target customer (mid-market and enterprise restaurants), with growing international footprint that overlaps Soft Restaurant's Latin American base.
• Toast: Cloud-native restaurant POS and management platform serving full-service and quick-service restaurants. Directly comparable as a restaurant POS/management system, though primarily US-focused and increasingly expanding into Mexico and Latin America — a direct competitive threat to Soft Restaurant's home market.

Emerging players

• Resy (American Express): Restaurant reservation and guest management platform owned by American Express. Adjacent competitor in restaurant tech — overlaps on restaurant operations management (guest management, CRM) but does not provide full POS, positioning it as a complementary or feature-overlap emerging player.
• OpenTable: Restaurant reservation and guest management platform with broad restaurant industry reach. Overlaps with Soft Restaurant on restaurant operations tooling (reservations, guest management) but does not compete in core POS, positioning as adjacent emerging player.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/SoftRestaurant_
• YouTubeyoutube.com/@SoftRestaurantMxOficial
• Facebookfacebook.com/SoftRestaurantMX
• LinkedInlinkedin.com/company/softrestaurant
• Instagraminstagram.com/softrestaurant
• TikToktiktok.com/@softrestaurant

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Soft Restaurant