SOS Psy Urgence

What SOS Psy Urgence does

SOS Psy Urgence is a French association (structure associative) of state-qualified clinical psychologists, psychiatrists, and paramedical professionals, operating since its founding (sourced as either 2011 or 2015, with company history material dating the formal launch of operations to 2015) under Siren 752139139. The organization's core offering is a 24/7 premium-rate telephone hotline (08.91.03.33.90, billed at €0.50/minute) staffed by rotating clinical psychologists who provide immediate listening, triage, and referral. Following initial phone contact, the association guarantees that care initiation occurs within 24 hours, delivered through one of three modalities: in-cabinet consultations (€45-65 per session), at-home visits (€65-100 for psychologist home visits, €150-200 for psychiatric emergency evaluations in Paris and inner suburbs), or remote consultations via its E-Cabinet platform (€25-40 per session over phone or Skype video). The organization also delivers specialized services including WISC psychometric testing for children, TRAUMAQ PTSD assessment, psychopedagogical follow-up, court-ordered psychological support, sports performance coaching, naturopathy, and emergency psychiatric intervention at patient homes with logistics coordination involving SAMU, ambulance, fire department, and police services.

The go-to-market is primarily direct-to-consumer via the hotline and website (sospsyurgence.fr), augmented by one institutional channel: the Mutuelle des Douanes (MDD) partnership providing 50% coverage for up to 12 sessions plus one home evaluation for customs officers and their families across metropolitan France and overseas departments. Payments are accepted via PayPal, credit card (CMCIC/CIC module at apayer.fr), and check. Geographic reach spans three French regions: Ile de France (multi-site), Tours/Indre-et-Loire, and Toulon/Provence-Alpes-Côte d'Azur, with remote consultations extending the effective footprint nationwide.

The business model is entirely professional-services-based with all revenue derived from per-session fees; there is no disclosed funding, no external investment, and the organization operates as a cooperative network of independent practitioners coordinated under the SOS Psy Urgence brand. Key operational coordinators include Marion Goberville (leadership contact for partnership, psychopedagogy, and TRAUMAQ) and a broader roster of affiliated clinicians.

Name

SOS Psy Urgence

Legal name

SOS Psy Urgence

Website

https://sospsyurgence.fr

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Short description

SOS Psy Urgence is a French association of clinical psychologists operating a 24/7 telephone hotline and dispatching rapid in-cabinet, at-home, and remote (Skype/phone) consultations nationwide, with a Mutuelle des Douanes institutional partnership covering customs officers' families.

Ownership category

akta.pro rank

Product category

Mental Health Services

NAICS

Sports and Recreation Instruction (61162), Other Individual and Family Services (62419), Individual and Family Services (6241), Educational Support Services (611710), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090), Services-Social Services (8300)

akta.pro industry

PRIMARYHSADAEAH

Sports Psychology & Mental Performance Coaching

Home & Personal Services/Fitness, Wellness & Personal Training/Sports Coaching & Athletic Performance

SECONDARYEDANADAB

Study Skills & Executive Function Coaching (Planning, Organization, Time Management)

Education/Tutoring & Test Preparation/Homework Help & Study Skills Coaching

Keywords

• Psychological consultations
• Mental health services
• Psychiatric emergency response
• Telehealth psychology
• Psychosocial risk support

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. In-cabinet consultations: Face-to-face psychological consultations at psychologist or psychiatrist offices. Fees typically range from 45-65 euros per session.
2. At-home consultations: Psychologists and psychiatrists travel to patients' homes for consultations. Home-based psychologist fees typically 65-100 euros; psychiatrist home visits are quote-based.
3. Remote consultations: Video conference or phone-based psychological sessions without geographic limitation. Fees range from 25-40 euros per session. Payment accepted via PayPal, credit card, or check.
4. Emergency home evaluation: At-home psychiatric evaluation service with psychologist and optionally general practitioner, geriatrician or psychiatrist. 150 euros in Paris, 200 euros in departments 92, 93, 94.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels2 records

Core offering

SOS Psy Urgence is a French association of clinical psychologists, psychiatrists, and paramedical professionals that provides immediate psychological care through a 24/7 telephone hotline (08.91.03.33.90) and follow-up consultations delivered in person (at the patient's home or in partner offices) or remotely by phone or video conference (E-Cabinet). Services span general psychological support, psychiatric emergency home intervention, trauma assessment (TRAUMAQ), child psychometrics (WISC), psychopedagogical follow-up, sports psychology, legal-psychological accompaniment, and naturopathy.

Differentiator

Problem solved

Functional benefit

Products and services

• 24/7 Telephone Hotline Platform (Plateforme Téléphonique) A 24/7 telephone hotline (08.91.03.33.90, 0.50 EUR/minute) staffed by rotating clinical psychologists who respond to individuals needing psychological help, worried relatives, and professionals. Calls provide immediate psychological listening and orientation toward appropriate care (in-cabinet, at-home, or remote consultations).
• At-Home Consultations (Consultations à Domicile) Home-visit consultations by psychologists, psychiatrists, and general practitioners delivered at the patient's residence across Paris, Ile-de-France, and Tours regions. Standard psychologist home visits are priced around 80 EUR; psychiatrist home visits are quote-based.
• In-Cabinet Consultations (Consultations en Cabinet) Office-based consultations with psychologists and psychiatrists at partner practice locations across Paris (multiple arrondissements), Ile-de-France, and Tours (Indre-et-Loire). Fees typically range from 45 to 65 EUR per session.
• E-Cabinet Remote Consultations (Consultations à Distance) Remote psychological consultations delivered via telephone or video conference (Skype), available nationwide without geographic limitation and at any hour. Session fees range from 25 to 40 EUR. The service adapts to work schedules, professional travel, and lifestyle rhythms, addressing territorial healthcare disparities.
• Psychiatric Emergency Home Intervention (Urgence Psychiatrique) Emergency psychiatric intervention at the patient's home, addressing situations where the patient cannot or will not travel to a hospital. Two intervention types: (1) critical urgency when patient safety is at risk, resulting in secure transport to hospital; (2) upstream intervention for less intense pathology with home-based multidisciplinary care. The psychiatrist conducts a severity assessment and arranges transport (ambulance, SAMU, fire department, or police) if needed. Two medical certificates are required for involuntary hospitalization. Priced at 150 EUR in Paris and 200 EUR in departments 92, 93, 94.
• Psychological Follow-Up (Suivi Psychologique) Psychological follow-up consultations for patients in psychological distress — children, adolescents, adults, disabled individuals, and prisoners. Services range from brief advisory sessions to long-term therapeutic accompaniment, delivered at home, in office, or via remote channels.
• Mutuelle des Douanes Partnership Program (Convention de Partenariat) A partnership agreement with Mutuelle des Douanes (Customs Mutual Insurance) providing affiliated members (customs officers and their families) across metropolitan France and overseas departments/territories with immediate telephone listening by a psychologist, discounted consultations (50% covered by MDD), and home visits in Paris and inner suburbs. Coverage includes up to 12 consultation sessions and 1 home evaluation session.

Named customers2 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature1 record

Partnerships

One partnership is on record.

• Mutuelle des Douanes (MDD)coreGTM or Marketing PartnerPartnership agreement with Mutuelle des Douanes providing 50% coverage for psychological consultations for douane employees and their families in metropolitan France and overseas departments. Members can access immediate psychological support via hotline and schedule appointments with SOS Psy Urgence psychologists either in cabinet, by phone, or video conference, with home visits available in Paris and petite couronne.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Qare: French telehealth platform providing video consultations with doctors and mental health professionals via a proprietary secure stack. Comparable as a digital-first alternative that competes with SOS Psy Urgence's E-Cabinet offering while serving a broader medical audience.
• Talkspace: Public online therapy platform offering messaging, video, and phone sessions with licensed therapists. Comparable in remote psychological consultation delivery model, though operating at a much larger scale internationally.
• Alan: French health insurance company including mental health coverage and access to psychological support services. Comparable as a payer-channel relationship that connects policyholders to mental health providers, mirroring the role Mutuelle des Douanes plays for SOS Psy Urgence.
• BetterHelp: Global online therapy marketplace with licensed therapists accessible by video, chat, and phone. Comparable as a large-scale remote psychological consultation service targeting similar individual and family use cases, though operating at significantly greater scale.
• Doctolib: Dominant French telehealth and medical booking platform with mental health appointment booking integrated alongside general practitioners. Comparable as a French consumer-facing telehealth distribution channel for psychologists and psychiatrists, though its offering spans many specialties beyond mental health.

Direct peers

• Moka.care: French B2B mental health platform providing employers with psychological support for employees, including sessions and crisis response. Directly comparable to SOS Psy Urgence's workplace psychosocial risk segment and the B2B partnership model exemplified by Mutuelle des Douanes.
• Charles.co: France-based online therapy platform offering video/chat psychological sessions with licensed therapists, including workplace mental health. Directly comparable to SOS Psy Urgence's E-Cabinet remote consultation service with a similar multi-channel digital delivery model.

Emerging players

• Lyra Health: Workplace mental health benefits platform providing EAP-style access to therapists and coaches for employees. Comparable in addressing employer psychosocial risk and contracted B2B partnership distribution.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/sospsyurgence

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SOS Psy Urgence