Sozialdienste Lustenau

What Sozialdienste Lustenau does

Sozialdienste Lustenau gem. GmbH is a 100% municipally owned, non-profit social-services company (gemeinnützige GmbH) headquartered in Lustenau, Vorarlberg, Austria. It was created to consolidate the municipality's elderly-care, mobile-help, and community-meal operations under a single legal vehicle, with the MOHI (Mobile Hilfe) service tracing its origins to 1993 before being integrated into the GmbH in 2013. The company is led by Geschäftsführer Franz Reich and governed by its role as a wholly owned subsidiary of Marktgemeinde Lustenau.

The organisation operates four integrated service pillars. Seniorenhäuser runs two residential nursing homes — Seniorenhaus Schützengarten (42 beds) and Seniorenhaus Hasenfeld (51 beds) — offering long-term residential and short-term respite care. MOHI delivers mobile in-home help and care to 300+ clients across the municipality, supported by approximately 108 helpers and having logged over one million care hours cumulatively. Esskultur operates a central kitchen producing roughly 700 meals per day for residents, school and kindergarten children, and the 'Essen auf Rädern' meal-delivery service. OK-JA! provides open youth work and intergenerational programming. Together these pillars cover the full lifecycle from childhood through elderly care within a single municipal footprint.

The business model is fundamentally municipal: revenue is generated through a mix of resident fees for nursing-home places, fee-for-service charges for mobile care, contracted meal services to schools, kindergartens, and private households, and subsidy/funding flows from Marktgemeinde Lustenau and the Vorarlberg Land government. The company holds a gerontopsychiatric certification in partnership with Connexia, runs an ORF-recognised Demenzcafé dementia-care model project, and has begun renting seminar and event rooms within its senior-home facilities. It is a service-only organisation with no disclosed AI, software, or proprietary technology assets; its core 'technology' is its trained care workforce, certified quality standards, and integrated four-pillar delivery model serving a single Austrian municipality.

Name

Sozialdienste Lustenau

Legal name

Sozialdienste Lustenau gem. GmbH

Website

https://sozialdienste.lustenau.at

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

11–50 employees

Short description

Sozialdienste Lustenau gem. GmbH is the 100% municipally owned, non-profit social-services company of Marktgemeinde Lustenau, Austria, operating two nursing homes (93 beds), a mobile in-home help service (MOHI) for 300+ clients, a central kitchen producing ~700 meals daily, and youth-work programmes, serving the full lifecycle of Lustenau residents.

Ownership category

akta.pro rank

Product category

Elderly and Social Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Residential Care Facilities (623990), Home Health Care Services (62161)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Home Health Care Services (8082)

akta.pro primary industry

Personal Care & ADL Assistance (bathing, dressing, toileting, mobility) (HLADAGAA)

akta.pro secondary industries

Eating & Feeding Assistance (HSABABAE), High-Acuity/Late-Stage Dementia & Complex Care (Enhanced Nursing Memory Care) (HLADACAF), Dementia & Alzheimer’s Respite Care (HSABAGAF)

Keywords

• Elderly residential care
• Mobile home help services
• Meals on wheels
• Nursing home operations
• Community social services

Headquarters

HQ city

Lustenau

HQ country

Austria

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Others

Revenue model

1. Nursing Home Care (Seniorenhäuser): Residential care services for elderly with three types: Dauerpflege (permanent care, monthly cancelable), Überleitungspflege (transitional care, max 90 days), and Urlaub von der Pflege (respite care, 3-6 weeks/year). Revenue generated through care fees.
2. Mobile Help Service (MOHI): Hourly-based home care services including companionship, household help, shopping, transportation to medical appointments, meal preparation, and OTAGO fall prevention training. Fees charged per hour or as package rates.
3. Meals on Wheels (Essen auf Rädern): Fresh meal delivery service for seniors. Weekday menu priced at €13.50, weekend/holiday menu at €14.90. Meals prepared in-house and delivered between 8:00-12:00.
4. Child Nutrition Services: Meal services for children in kindergartens and schools. Fresh, seasonal, locally-sourced ingredients. Registration through respective schools.

Pricing tiers

Go-to-market motion3 records

Distribution channels7 records

Marketing channels7 records

Core offering

Sozialdienste Lustenau is a non-profit municipal company that operates integrated social services for the residents of Lustenau, Vorarlberg, Austria, including two senior residential homes (Schützengarten and Hasenfeld with a combined 93 single rooms), a mobile in-home help service (MOHI) with 108 helpers serving 300+ clients, a community kitchen (Esskultur) producing approximately 700 meals daily for seniors and children, and open youth work (OK-JA!). Services are delivered either at facilities, at clients' homes, or through community locations, and span permanent, transitional, and respite care, dementia and gerontopsychiatric support, meals-on-wheels, day care, fall-prevention training, and youth programming.

Product overview

Sozialdienste Lustenau is a non-profit organization managing social facilities for the market community of Lustenau under a unified structure. The portfolio consists of two core pillars: (1) Seniorenhäuser – two residential care homes (Schützengarten with 48 single rooms across 3 areas; Hasenfeld with 45 single rooms across 4 areas) offering permanent, transitional, and respite care with palliative care and dementia services; and (2) Community Services – MOHI mobile assistance service for home-based care, Esskultur food services preparing ~700 daily meals for seniors and children, and OK-JA! youth work. Additional offerings include rentable seminar facilities and a wheelchair-accessible vehicle. The organization does not operate as a software platform.

Differentiator

Problem solved

Functional benefit

Brands

• Seniorenhaus Schützengarten: Care home with 48 single rooms across three residential areas, featuring modern architecture, communal living spaces, herb garden, and specialized dementia and palliative care services.
• Seniorenhaus Hasenfeld
• Demenzcafé
• Essen auf Rädern

Products and services

• Seniorenhäuser Schützengarten und Hasenfeld (Senior Nursing Homes) Two residential nursing homes providing permanent, transitional, and respite care for elderly residents of Lustenau. Schützengarten has 48 single rooms across 3 residential areas; Hasenfeld has 45 single rooms across 4 residential areas. Includes specialized palliative care, dementia care, and gerontopsychiatric services.
• MOHI (Mobiler Hilfsdienst) Mobile Home Help Service In-home mobile assistance service for elderly, ill, or disabled residents of Lustenau. Provides companionship, household help, shopping assistance, transportation to medical appointments, meal preparation, day care, escorted dining (Begleiteter Mittagstisch), Demenzcafé (dementia café), and OTAGO fall-prevention training. 108 helpers serve 300+ clients.
• Esskultur Food Culture Service Community kitchen preparing approximately 700 fresh meals daily using seasonal, locally sourced ingredients from the Lustenau region. Meals are served in the senior homes, kindergartens, schools, and through the Essen auf Rädern home delivery service. Operated by a 20-person kitchen team.
• Essen auf Rädern (Meals on Wheels) Fresh meal delivery service for seniors and homebound individuals in Lustenau. Meals are delivered chilled between 8:00 and 12:00 for later reheating, in easy-to-open packaging. Weekday menu priced at €13.50, weekend/holiday menu at €14.90.
• OK-JA! (Offene Kinder- und Jugendarbeit) Open Youth Work Open youth work service providing children and teenagers in Lustenau with free, safe recreational spaces to spend leisure time individually. Operates as part of the organization's integrated community services.
• Seminarräume Schützengarten (Seminar and Event Spaces) Rentable seminar and event facilities at Seniorenhaus Schützengarten. Includes a 134 m² event hall (capacity 120 persons), two seminar rooms (60 m² and 43 m²), and a chapel for religious celebrations.
• Demenzcafé (Dementia Café) Weekly gathering place for people with dementia and their caregivers, held every Tuesday from 14:30-17:00 at Pfarrweg 7, Lustenau. Coffee and cake served at €5.00. Recognized by ORF Vorarlberg as a statewide model project.
• Rollstuhlauto-Ausleihe (Wheelchair-Accessible Vehicle Rental) Wheelchair-accessible vehicle available for rental to private individuals in Lustenau, located at Seniorenhaus Schützengarten. Online booking available with per-kilometer billing (€0.50/km) to enable barrier-free mobility for people with walking disabilities.

Quantifiable outcome

• 1.15 million hours of care provided over 29 years
• +3 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

13 partnerships are on record, tiered core, minor and flagship.

• Aktion DemenzcoreStrategic or Co-development Partner · 4 September 2023Statewide dementia initiative. MOHI representative Sigi Hämmerle appeared on ORF Radio with Daniela Egger from Aktion Demenz to discuss the Demenzcafé model and statewide dementia activities.
• Connexia Gesellschaft für Gesundheit und PflegecoreStrategic or Co-development Partner · 8 March 2023Partner in the 'Weiterentwicklung der gerontopsychiatrischen Kompetenz in der stationären Langzeitpflege' (Development of Gerontopsychiatric Competence in Long-term Care) project. Connexia serves as project leadership for this initiative in collaboration with Land Vorarlberg.
• Szene Openair FestivalminorGTM or Marketing Partner · 1 January 2023Cultural and youth association that has organized SZENE OPENAIR FESTIVAL since 1990. Annual supporter of charitable organizations in Vorarlberg. Donated EUR 7,214.59 to MOHI Lustenau for purchase of new electric vehicle.
• Verein TheresienheimminorGTM or Marketing Partner · 1 January 2023Local association that manages Theresienheim and organizes events. Donated proceeds from their ' Essen für Mitbürger*innen' program to MOHI Lustenau as recognition of their work.
• Sicheres VorarlbergcoreStrategic or Co-development PartnerPartnership for OTAGO fall prevention training program. MOHI offers this specialized training in collaboration with Sicheres Vorarlberg. OTAGO is a clear, simply structured training program designed to maintain independence and strengthen balance and strength for home-living elderly people.
• Raiffeisenbank im RheintalminorOthersBanking partner for Sozialdienste Lustenau. IBAN AT18 3742 0000 0647 4860, BIC RVVGAT2B420.
• Antenne VorarlbergminorGTM or Marketing PartnerLocal radio station that featured intergenerational programs between local elementary schools and senior homes. Positive media coverage of community engagement activities.
• Marktgemeinde LustenauflagshipOthersParent municipality that owns 100% of Sozialdienste Lustenau gem. GmbH. The organization was established to bring social facilities of the municipality under one roof.
• ORF VorarlbergminorGTM or Marketing PartnerRegional public broadcaster. Featured Demenzcafé as statewide model project on 'Vorarlberg Heute' TV program. Also covered Esskultur's meal preparation operations.
• Servicestelle für Betreuung und PflegecoreChannel Partner/ Reseller/ DistributorCentral coordination point for admissions to nursing homes (Dauerpflege, Überleitungspflege, Urlaub von der Pflege) and home care services.
• KrankenpflegevereincoreStrategic or Co-development PartnerNursing association that works closely with the nursing homes and MOHI services for comprehensive care coordination.
• VS Rheindorf and VS RotkreuzminorStrategic or Co-development PartnerLocal elementary schools conducting intergenerational programs with senior homes. Children visit regularly for activities, songs, and social interaction with residents.
• Pfarre St. Peter und PaulminorOthersLocal parish providing Demenzcafé facilities at Pfarrweg 7 location. Partnership for dementia support services.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• SeneCura (SENSIS): SeneCura is one of Austria's largest private operators of nursing homes and 24-hour care facilities. Comparable as a residential elderly care operator, though commercially focused and not integrated with municipal home-help services like Sozialdienste.
• Caritas Österreich: Caritas is Austria's largest non-profit social services organization operating nursing homes, mobile care (Hauskrankenpflege), meals-on-wheels and family services across all federal states. Comparable as a provider of integrated elderly-care services, though operating at national scale and faith-based rather than municipal.
• Hilfswerk Österreich: Hilfswerk is one of Austria's leading home-care and family-support organizations, providing mobile Hilfsdienst services, 24-hour care, and family-help services nationwide. Directly comparable to MOHI's mobile help model, but operating at multi-state scale rather than single-municipality.
• Arbeiter-Samariter-Bund Österreich (ASBÖ): ASB provides home care, mobile assistance, and elderly services across Austria. Comparable mobile care service model to MOHI, with overlapping client base and parallel menu of community services.
• Volkshilfe Österreich: Volkshilfe is a major Austrian social services NGO offering mobile care, family services, and elderly support across multiple states. Comparable to Sozialdienste's mobile care and community services portfolio, with overlapping client segments (elderly, families, persons with disabilities).
• Kursana Österreich: Kursana operates residential care and assisted-living facilities in Austria as part of the European Dussmann Group. Comparable for residential elderly care services, but a private commercial operator rather than municipal non-profit.
• Diakonie Österreich: Diakonie Österreich operates nursing homes, mobile care, dementia services, and family support across Austria through regional offices. Comparable as a multi-service elderly care provider with similar integrated offering, though faith-affiliated and nationally scaled.
• Johanniter Österreich: Johanniter operates mobile care, nursing, and community services across Austria. Comparable to Sozialdienste's mobile help and care services, with overlap in elderly care and dementia support offerings.

Regional players

• Seniorenheim Mühlefeld (Hohenems, Vorarlberg): Municipal nursing home in Hohenems, a neighboring Vorarlberg municipality. Closest geographic peer operating a similar residential elderly care model within the same federal state, serving a comparable small-town demographic.
• connexia Gesellschaft für Gesundheit und Pflege: Vorarlberg-based social and healthcare services organization partnering with Sozialdienste on gerontopsychiatric competence projects. Comparable as a regional care-coordination and elderly-services organization within the same Vorarlberg ecosystem.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/Lustenau
• Facebookfacebook.com/Lustenau
• LinkedInlinkedin.com/company/sozialdienste-lustenau
• Instagraminstagram.com/lustenau_diegemeindeamrhein

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Sozialdienste Lustenau