Star Track Express
StarTrack is Australia Post's B2B freight and distribution subsidiary, operating the country's largest delivery network (17,000+ vehicles, 1,000+ daily flights, 12.6M locations) for time-sensitive courier, road express, and air freight services to business customers across Australia.
- Company typePrivate
- Founded-
- HeadquartersRichmond, Australia
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Star Track Express does
StarTrack Express Pty Limited (ABN 44 001 227 890) is a wholly-owned subsidiary of Australia Post (Australian Postal Corporation), a government-owned entity, and operates Australia's largest B2B freight and distribution network under the StarTrack brand. The company delivers nationwide across 12.6 million locations using 17,000+ vehicles and 1,000+ daily national flights to 65+ destinations, with a registered office at 480 Swan Street, Richmond. Its service portfolio spans six core freight products — Courier (same-day metro and urgent interstate), Next Flight (urgent air freight), Premium (next business day national delivery), Road Express (express road freight to businesses), Security Express (secure chain-of-custody for sensitive materials), and Special Services (Tailgate 2-person lift, controlled returns, time-critical handling) — supplemented by the add-on Transit Warranty insurance product ($1 per $100 of cover, up to $5,000 standard) and a packaging line.
The underlying platform is a road-and-air freight network combined with a self-serve digital layer. Customers manage shipments through the My StarTrack Online portal, the StarTrack Courier booking system, or via an Electronic Despatch System API that supports automated consignment note and manifest creation. StarTrack also exposes its services through a dashboard integrated with 100+ eCommerce partners, including Shopify, enabling label printing and tracking for online merchants. Pricing is usage-based, calculated on the greater of dead weight or cubic weight (cubic factor of 250 kg/m³), with quote-based individual business pricing schedules and ancillary fees for storage beyond two days, labor, packaging, forklift/crane hire, documentation, and remote area deliveries.
The go-to-market motion is B2B across enterprise, mid-market, and SMB segments, combining dedicated account management for large customers with self-serve online booking and a lodgement-point pickup network. Distribution and marketing are largely channeled through Australia Post's business shipping division. Compliance posture includes the Modern Slavery Act 2018 (Cth) and WCAG 2.1 AA accessibility standards. The company has no externally disclosed revenue (consolidated within Australia Post), no M&A activity, no external funding, and no management team separately listed.
Star Track Express firmographics
Firmographics- Name
- Star Track Express
- Legal name
- Star Track Express Pty Limited
- Website
- https://star-track.com.au
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- StarTrack is Australia Post's B2B freight and distribution subsidiary, operating the country's largest delivery network (17,000+ vehicles, 1,000+ daily flights, 12.6M locations) for time-sensitive courier, road express, and air freight services to business customers across Australia.
- Ownership category
- akta.pro rank
Star Track Express industry classification
Industry- Product category
- Freight and Logistics Services
- NAICS
- Couriers and Express Delivery Services (4921), Support Activities for Transportation (488)
- SIC
- Air Courier Services (4513), Arrangement Of Transportation Of Freight & Cargo (4731)
- akta.pro primary industry
- Express / Time-Critical Air Freight (Next-Flight-Out, AOG, Just-in-Time) (TLACAAAD)
Keywords
Where Star Track Express is headquartered
LocationHeadquarters
- HQ city
- Richmond
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Star Track Express business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Infrastructure, Operations, Personnel, Supply Chain, Technology or R&D, Marketing or Sales
Revenue model
- Freight and courier services: StarTrack generates revenue through various freight services including Courier (same day), Next Flight (urgent air freight), Premium (next business day national delivery), Road Express (express road freight), Security Express (sensitive materials), and Special Services. Pricing is based on weight or cubic weight (whichever is greater), with cumulative weight billing for business accounts. Transit Warranty coverage is available as an additional chargeable service at $1 per $100 of cover.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Usage-based | Per transaction | Transit Warranty coverage |
| Usage-based | Per transaction | Weight-based freight pricing |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels3 records
Star Track Express product offering
Product offeringCore offering
StarTrack is Australia's largest freight and distribution network, operating as a business of Australia Post. It provides time-sensitive freight services including same-day Courier, urgent air freight (Next Flight), next-business-day Premium, Road Express, Security Express for sensitive materials, and Special Services for complex freight requirements. The network reaches 12.6 million locations using 17,000+ vehicles and 1,000+ daily national flights, supported by the My StarTrack Online portal and API-based eCommerce integration.
Product overview
StarTrack is Australia's largest freight and distribution network, operated as a business of Australia Post. The portfolio comprises a suite of time-sensitive freight services including Courier (same-day metro), Next Flight (air freight), Premium (next business day national), Road Express (express road freight), Security Express (secure sensitive materials), and Special Services (complex freight handling). These core services are supported by add-on Transit Warranty insurance coverage and StarTrack Packaging products. Customers access the network through the My StarTrack Online portal and via API integration with eCommerce platforms including Shopify and 100+ other partners. The network leverages 17,000+ vehicles and 1,000+ daily national flights to deliver to 12.6 million locations across Australia.
Differentiator
Problem solved
Functional benefit
Brands
- Courier: Same day delivery service within metro areas of major cities, and fast interstate delivery for urgent items.
- Next Flight
- Premium
- Road Express
- Security Express
- Special Services
- Transit Warranty
Products and services
- StarTrack Courier Same-day delivery service within metro areas of major cities and fast interstate delivery for urgent items, targeted at businesses needing rapid metropolitan courier services.
- StarTrack Next Flight Air freight service for time-critical shipments requiring next available flight delivery, targeted at businesses with urgent freight needs.
- StarTrack Premium Next business day national delivery to most addresses in Australia, targeted at businesses needing guaranteed fast nationwide delivery.
- StarTrack Road Express Express road freight service to businesses nationwide, targeted at businesses requiring fast ground transport of freight.
- StarTrack Security Express Secure delivery service for urgent sensitive materials requiring chain of custody handling, targeted at businesses transporting confidential, valuable, or regulated goods.
- StarTrack Special Services Specialized handling for complex freight requirements including Tailgate 2-person lift, controlled returns, and time-critical deliveries, targeted at businesses with non-standard freight handling needs.
- StarTrack Transit Warranty Optional insurance coverage against loss or damage to goods while in transit, with cover levels from $100 to $5,000 and charges at $1 per $100 of cover, targeted at businesses seeking financial protection for shipped goods.
- StarTrack Packaging Packaging options including boxes and satchels available for purchase online for use with StarTrack freight services, targeted at businesses needing compliant shipping packaging.
- My StarTrack Online Online customer portal for managing StarTrack accounts, bookings, tracking, and shipment management, targeted at business customers requiring self-service shipping operations.
- StarTrack Freight Services Umbrella offering encompassing same-day, next-day, express road and specialty freight services under the StarTrack brand, targeted at businesses seeking comprehensive freight solutions.
Quantifiable outcome
- Coverage to 12.6 million locations across Australia
- +2 more outcomes
Companies that use Star Track Express
Customer profileNamed customers1 record
Segments2 records
Ideal customer profiles2 records
Star Track Express technology and API
TechnologyTechnology focussed No
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration2 records
Star Track Express partnerships and signals
Strategic signalPartnerships
Three partnerships are on record, tiered supporting and core.
- CHEPsupportingStarTrack facilitates pallet transactions between customers and CHEP (code 10001) as a pallet trading partner. StarTrack acts as an intermediary only, assisting customers in arranging pallet supply and exchange through CHEP accounts. CHEP pallets must be established via separate account with CHEP.
- LoscamsupportingStarTrack facilitates pallet transactions between customers and Loscam (code WP) as a pallet trading partner. StarTrack acts as an intermediary only, assisting customers in arranging pallet supply and exchange through Loscam accounts. Loscam pallets must be established via separate account with Loscam.
- eCommerce platformscoreStarTrack offers dashboard integration with over 100 eCommerce partners, enabling seamless shipping connectivity for online retailers. Integration allows for automated consignment creation, tracking synchronization, and streamlined logistics operations.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
Star Track Express competitors and assessment
Company assessmentBroad incumbents
- FedEx Australia: Global integrator providing international priority, domestic express and freight services in Australia. Comparable on time-definite delivery, air freight (Next Flight analog), and enterprise shipping solutions, with broader global reach.
- DHL Express Australia: Global integrator offering international and domestic express delivery in Australia with extensive air network. Comparable as a broad incumbent competing on premium express, international capability, and enterprise account management, though with a much wider international footprint.
- UPS Australia: Global integrator with domestic and international parcel and freight services in Australia. Comparable on express delivery, supply chain solutions and enterprise B2B shipping, with broader international and supply-chain capability.
Direct peers
- Team Global Express (formerly Toll Holdings): Australia's largest private domestic freight and logistics provider, offering road, rail, sea and air freight plus parcel services. Directly comparable as a comprehensive domestic B2B freight competitor with similar service breadth (express, road freight, specialised handling) targeting the same Australian enterprise and SMB customers.
- Allied Express: National Australian freight carrier offering express road, linehaul, and same-day courier services. Directly comparable as a domestic freight specialist serving enterprise and mid-market B2B customers with time-definite delivery requirements.
- Hunter Express: Australian-owned domestic freight network providing next-day, same-day and specialised freight services nationally. Comparable on service mix (Courier, Premium/next-day, Road Express, Special Services) and target customer base (Australian B2B shippers).
- CouriersPlease: Australian domestic parcel and express delivery specialist serving B2B and B2C shippers with same-day, next-day and eCommerce-integrated services. Comparable as a domestic courier competing head-to-head on time-definite parcel delivery and eCommerce platform integrations.
Regional players
- Northline: Australian road transport and freight specialist with linehaul and distribution capabilities across regional and metro areas. Comparable as a domestic B2B freight provider with road-express style services, particularly strong in regional coverage where StarTrack also competes.
- Mainfreight Australia: NZ-headquartered global logistics provider with Australian domestic freight and warehousing operations. Comparable on multi-modal domestic freight, warehousing, and B2B customer base, though headquartered outside Australia.
Emerging players
- Aramex (formerly Fastway Couriers Australia): Australian franchise-based courier network providing domestic and international parcel delivery with SMB focus. Comparable on domestic B2B and B2C courier services with a lighter asset model, often competing on price-sensitive SMB segments.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
Star Track Express social profiles
Digital presenceStar Track Express compliance and trust
Trust signalCompliance2 records
Star Track Express financial estimates
Financial estimateRevenue estimate
Valuation estimate
Star Track Express leadership team
Management profileNumber of profiles
Star Track Express funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Star Track Express M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Star Track Express
What does Star Track Express do?
StarTrack is Australia's largest freight and distribution network, operating as a business of Australia Post. It provides time-sensitive freight services including same-day Courier, urgent air freight (Next Flight), next-business-day Premium, Road Express, Security Express for sensitive materials, and Special Services for complex freight requirements. The network reaches 12.6 million locations using 17,000+ vehicles and 1,000+ daily national flights, supported by the My StarTrack Online portal and API-based eCommerce integration.
Is Star Track Express a public or private company?
Star Track Express is a private company. It is classified as state government owned and is currently operating.
When was Star Track Express founded?
Star Track Express was founded in -1. It employs 51 to 100 people.
Where is Star Track Express based?
Star Track Express is headquartered in Richmond, Australia, in the Oceania region.
How does Star Track Express make money?
One revenue line is on record: freight and courier services.
Who are Star Track Express's main competitors?
Broad incumbents on record are FedEx Australia, DHL Express Australia and UPS Australia. Direct peers are Team Global Express (formerly Toll Holdings), Allied Express, Hunter Express and CouriersPlease. Regional players are Northline and Mainfreight Australia. Aramex (formerly Fastway Couriers Australia) is listed as an emerging player.
Does Star Track Express have an API?
Yes. StarTrack provides an Electronic Despatch System accessible via applications protocol interfaces (APIs). The API allows users to prepare Consignment Notes (CNs) and electronic Manifests. API integration is referenced in the context of On Demand service expansion, where users are advised to update their API integration with new regions and pricing.
What industry is Star Track Express in?
Star Track Express's product category is Freight and Logistics Services. Its primary akta.pro industry code is TLACAAAD, Express / Time-Critical Air Freight (Next-Flight-Out, AOG, Just-in-Time). Its NAICS code is 4921 and its SIC code is 4513.