Support Coordination Software

What Support Coordination Software does

Support Coordination Software (SCS), developed and operated under parent Sonic Software, is a cloud-based SaaS platform purpose-built for Australian NDIS Support Coordination businesses, ranging from sole traders through to multi-location specialist providers. The platform combines participant management, case note and file storage, real-time NDIS budget tracking, bulk invoicing to the NDIA and Plan Managers, team KPI dashboards, and customizable forms and templates, with deeper domain tooling such as a Plan Unpacking Guide, Action Plans, and Risk Assessment and Risk Management Plans. A shared Service Provider Library and a Participant Portal extend the surface, and a free Support Coordinator training platform is bundled via the Support Coordination Academy partnership. The company holds ISO/IEC 27001:2022 certification and is developing API integration with the NDIA's PACE system alongside an existing native Xero accounting integration.

Name

Support Coordination Software

Legal name

Support Coordination Software

Website

https://supportcoordinationsoftware.com.au

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

1–10 employees

Short description

Support Coordination Software is a cloud-based SaaS platform, developed by Sonic Software, that provides participant management, NDIS invoicing, budget tracking, and business intelligence tools purpose-built for Australian NDIS Support Coordination businesses of all sizes.

Ownership category

akta.pro rank

Product category

NDIS Support Coordination Software

NAICS

Computer Systems Design and Related Services (5415), Computer Systems Design and Related Services (54151)

SIC

Services-Prepackaged Software (7372), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Care Management & Coordination Platforms (case/disease management workflows) (HLACAHAD)

Keywords

• NDIS support coordination
• Participant management software
• NDIS invoicing platform
• Disability sector SaaS
• Budget tracking software

Headquarters

HQ city

Brisbane

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Software Subscription: The company operates on a SaaS subscription model with scalable pricing based on business size or usage. The software is designed to grow with the customer's business, with no limits on Support Coordinators or Participants. Pricing is upfront and transparent with no hidden costs. A free 14-day trial is offered before subscription commitment.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels8 records

Core offering

Support Coordination Software is a cloud-based SaaS platform purpose-built for Australian NDIS Support Coordinators to manage their support coordination businesses end-to-end. The platform delivers participant management, NDIS bulk invoicing across Agency, Plan, and Self-managed funding types, real-time plan/budget tracking with automated alerts, case note and file management, team KPI monitoring across multiple locations, customizable forms with electronic signing, NDIS-specific planning tools (Plan Unpacking Guide, Action Plans, Risk Assessment), and a searchable Service Provider Library, with native integration to Xero accounting software.

Product overview

Support Coordination Software is a single, unified cloud-based platform purpose-built for NDIS Support Coordinators. The core platform provides participant management, invoicing, case note management, budget tracking, team management, and business intelligence capabilities. It integrates specialized tools including a Plan Unpacking Guide (PUG), Action Plan, Risk Assessment and Risk Management Plan, Service Provider Library, Participant Portal, Bulk Invoicing Module, Business Intelligence Dashboard, Forms and Templates Library, 24/7 Smart Helper, and a free Training Platform developed in partnership with Support Coordination Academy. All tools share data to reduce duplicate entry—for example, participant details auto-populate across documents from the PUG through to Action Plans.

Differentiator

Problem solved

Functional benefit

Brands

• Support Coordination Software (SCS): Purpose-built software solution for NDIS Support Coordination providers, featuring participant management, invoicing, case notes, action plans, risk assessments, and business intelligence tools
• Support Coordination Academy

Products and services

• Support Coordination Software (Core Platform) Cloud-based SaaS platform purpose-built for Australian NDIS Support Coordination businesses, providing participant management with secure portal login, real-time plan/budget tracking, NDIS bulk invoicing with Xero integration, customizable forms with electronic signing, team KPI dashboards, NDIS-specific planning tools (Plan Unpacking Guide, Action Plans, Risk Assessment), and a Service Provider Library.

Quantifiable outcome

• Saves approximately 2-3 hours per week on invoicing and reporting
• +1 more outcomes

Named customers10 records

Segments3 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

AI capability2 records

Feature10 records

Partnerships

Three partnerships are on record, tiered core and strategic.

• Support Coordination AcademycoreStrategic or Co-development Partner · 31 March 2023Strategic partnership with Support Coordination Academy to provide comprehensive training resources integrated into the software platform. The Academy works with support coordinators and organisations across Australia to develop quality practice and enable people with disability to achieve great outcomes within the NDIS. Training platform covers NDIS processes, goal setting, service agreements, NDIS report writing and more.
• XerocoreTechnology or IntegrationNative integration with Xero accounting software for streamlined financial management. Allows batch invoice extraction to Xero and other accounting software, enabling Support Coordinators to manage their business finances within their preferred accounting platform.
• NDIA (PACE System)strategicTechnology or IntegrationPlanned API integration with the NDIA's new PACE (Provider and Participant End-to-End) software system. This will enable real-time tracking of participant overall plan budget and automated reconciliation processes.

Scale indicators2 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Brevity: NDIS software for plan managers and providers in Australia, covering invoicing, reconciliation, and participant records. Comparable vertical SaaS targeting overlapping NDIS workflows.
• SupportAbility: NDIS provider software used by Australian disability and support coordination providers for client management, reporting, and compliance. Direct competitor in the NDIS SMB SaaS segment.
• ShiftCare: Cloud-based software for Australian NDIS and disability service providers, including rostering, invoicing, and client management. Comparable vertical SaaS targeting the same SMB provider segment as SCS.
• Lumary: Australia-based healthcare and NDIS SaaS platform offering participant management, rostering, and billing for disability and aged care providers. Direct competitor in the NDIS provider software space with broader scope than SCS.
• CareManager (Profectus): NDIS and aged care management software focused on plan management, rostering, and compliance for Australian providers. Competes directly with SCS for NDIS provider software wallets.

Regional players

• HealthKit: Australian practice management software for allied health professionals and, increasingly, NDIS-registered providers. Competes for some of the same solo-to-mid-market provider customers in Australia.
• Plan Partners: NDIS plan management provider in Australia with internal tooling and integrations relevant to support coordinators. Adjacent participant in the NDIS software ecosystem serving overlapping customers.

Broad incumbents

• AlayaCare: Larger home and community care software platform serving providers in Australia and globally. While broader in scope, it competes with SCS for the same NDIS provider software budgets.

Emerging players

• Birdie: UK-based care management SaaS for home care agencies with similar participant management, rostering, and invoicing features. Comparable vertical SaaS model in a different geography.

Others

• Mable: Australian platform connecting NDIS participants with support workers. Not a direct software competitor, but operates in the same NDIS ecosystem and competes for participants served by SCS customers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/supportcoordinationsoftware
• LinkedInlinkedin.com/company/support-coordination-software
• Instagraminstagram.com/supportcoordinationsoftware

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Support Coordination Software