What Surf Telecom does

Surf Telecom is a Brazilian Mobile Virtual Network Operator (MVNO) headquartered in São Paulo, with additional offices in Brasília, Florida, and New York. The company provides white-label mobile operator services, IoT/M2M connectivity, ISP-to-mobile transformation solutions, and wholesale network infrastructure to brands, internet service providers, and enterprise clients across more than 5,570 Brazilian cities. Surf serves over 3 million active customers and works with more than 500 channel partners, operating under Anatel authorization and holding the only Brazilian voting membership in the GSMA. The company has won the Prêmio Reclame Aqui for customer service three consecutive times and was recognized as the Best MVNO in Latin America at Mobile World Congress.

Surf's technology foundation is its proprietary BOSSS platform — a unified BSS/OSS system developed internally over more than 300,000 engineering hours that supports end-to-end mobile operations including multi-brand, multi-offer, and multi-tariff capabilities. The platform is licensed to more than 700 partners and powers Surf's independent network infrastructure, which is designed for integration with digital and financial ecosystems. The company also operates its own 24x7 customer service stack across voice, chat, WhatsApp, and email, and positions its humanized call center as a key differentiator from competing MVNOs. Notable enterprise integrations include the Uber driver chip program (live in Rio de Janeiro with stated plans to expand to Mexico) and Nio's (formerly Oi Fibra) mobile internet launch powered by Surf's MVNO platform.

The company generates revenue through subscription-recurring MVNO and IoT fees, usage-based wholesale data services, licensing of its BOSSS platform, and embedded white-label partnerships with brands such as Uber. Its go-to-market combines direct enterprise sales, a network of authorized channel partners (credenciadas), and white-label/OEM embedding into client ecosystems. Surf's distribution is asset-light, with a small listed headcount relative to its reported customer and partner base. The company is privately held and is publicly positioning itself on a route to a future IPO.

Name

Surf Telecom

Legal name

Surf Telecom

Website

https://surftelecom.com.br

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Surf Telecom is a Brazilian MVNO that delivers white-label mobile operator, IoT/M2M, ISP transformation, and wholesale connectivity services to brands, ISPs, and enterprises across Brazil and the United States, supported by its proprietary BOSSS BSS/OSS platform.

Ownership category

akta.pro rank

Product category

Mobile Telecommunications Services (MVNO)

NAICS

Wired and Wireless Telecommunications Carriers (except Satellite) (51711)

SIC

Radiotelephone Communications (4812)

akta.pro primary industry

Mobile Virtual Network Enablers & Full MVNO Operators (HDAIAAAC)

akta.pro secondary industries

Mobile Wholesale & Roaming Providers (Interconnect, IOT, Roaming Hubs) (HDAIAAAD), Enterprise & B2B Mobile Network Operators (HDAIAAAB)

Keywords

• Mobile virtual network operator
• Wholesale telecom infrastructure
• IoT M2M connectivity
• BSS platform licensing
• White-label MVNO solutions

Headquarters

HQ city

São Paulo, Sp

HQ country

Brazil

HQ region

Latin America

Offices4 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales

Revenue model

1. MVNO White Label Services: Provides complete white-label mobile operator solutions for brands, enabling them to offer mobile services under their own identity. Revenue generated through platform licensing, network access fees, and per-subscriber charges.
2. IoT & M2M Connectivity: Connectivity services for IoT and M2M operations that cannot stop, providing reliable machine-to-machine communication solutions.
3. Wholesale Network Infrastructure: High-capacity network infrastructure for large projects, providing bulk data traffic and network services to other operators and enterprises.
4. BSS Platform Licensing: Licensing of proprietary BOSSS platform to other operators and partners for their own mobile operations.
5. ISP Mobile Solutions: Enabling internet service providers to evolve into mobile operators with full mobile telephony capabilities.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

Surf Telecom operates as a Brazilian mobile virtual network operator (MVNO), providing white-label mobile operator services, IoT/M2M connectivity, ISP-to-mobile transformation, and wholesale network infrastructure. The company monetizes through per-subscriber charges, platform licensing, and network access fees, leveraging its proprietary BOSSS BSS/OSS platform to support multi-brand, multi-offer, multi-tariff mobile operations for brands, ISPs, and enterprises across Brazil and the United States.

Product overview

Surf Telecom operates as a multi-product telecommunications company offering a portfolio of interconnected solutions. The core offerings include MVNO (white label mobile operator), IoT & M2M (connectivity for technical operations), ISP (provider-to-operator transformation), and Wholesale (high-capacity network infrastructure). The company also provides BOSSS, an internally-developed unified BSS/OSS platform that supports all its mobile operations end-to-end, with multi-brand capabilities, high processing capacity, and 24x7 customer operations across voice, chat, WhatsApp, and email.

Differentiator

Problem solved

Functional benefit

Brands

• BOSSS: Business Operations Support Systems - BSS and OSS functions unified in a flexible, scalable solution with millions of users and over 700 partners.
• Surf USA Mobile

Products and services

• MVNO White-Label Mobile Operator Solution Complete white-label mobile virtual network operator solution that enables brands to launch mobile services under their own identity with customized business models, leveraging Surf's network, BSS/OSS, and humanized call center.
• IoT & M2M Connectivity Connectivity solutions for operations requiring continuous uptime, targeting technical and industrial IoT and machine-to-machine applications that cannot stop.
• ISP Mobile Transformation Solution Solution enabling internet service providers (ISPs) to evolve into mobile operators with mobile telephony capabilities, leveraging Surf's MVNO infrastructure and platform.
• Wholesale Network Infrastructure High-capacity network infrastructure services providing massive data traffic and network connectivity for large-scale projects and large enterprises.
• BOSSS BSS/OSS Platform Unified Business Operations Support Systems (BSS/OSS) platform developed internally, supporting end-to-end mobile operations with multi-brand, multi-offer, and multi-tariff capabilities, processing millions of users with 500+ partners. Also licensed to other operators.
• Surf USA Mobile Surf's US-market MVNO brand launched in partnership with T-Mobile, providing mobile services in Florida and New York markets. Represents Surf's international expansion using its proprietary BOSSS platform and the T-Mobile network.

Quantifiable outcome

• Tri-champion of Prêmio Reclame Aqui for customer service excellence
• +2 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core and minor.

• T-MobilecoreTechnology or IntegrationStrategic partnership with T-Mobile for Surf's MVNO launch in the United States. Surf uses T-Mobile's network infrastructure to provide mobile services in Florida and New York, marking Surf's international expansion.
• UbercoreStrategic or Co-development PartnerPartnership to provide mobile chips and quarterly plans starting at R$ 20/month for Uber drivers in Rio de Janeiro. Customized mobile plans for gig economy workers, with plans to expand service to Mexico. Uber and Surf collaborating on product development for this segment.
• Nio (formerly Oi Fibra)minorChannel Partner/ Reseller/ DistributorCommercial partnership where Nio (Oi Fibra) will launch mobile internet service using Surf Telecom as its MVNO provider. Nio rebranded from Oi Fibra, seeking to expand into mobile services.

Scale indicators6 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• 1Global (formerly Truphone): B2B-focused MVNO providing global connectivity solutions and IoT/M2M services for enterprises. Closely comparable to Surf in targeting enterprise MVNO deployments, IoT, and cross-border connectivity.
• Cerillion: Independent BSS/OSS platform vendor supplying telecom operators with multi-brand, multi-tariff capabilities. Comparable to Surf's BOSSS offering as a licensable, multi-tenant telecom software stack.
• Lyca Mobile: International MVNO operating across multiple continents with ethnic/migrant and value-segment focus. Comparable to Surf as a multi-country MVNO offering white-label-style mobile services to niche customer bases.
• Lebara: European-headquartered MVNO targeting migrant and gig-economy customers with affordable international calling plans. Operates on host MNO infrastructure across multiple countries, similar to Surf's model.

Broad incumbents

• Amdocs: Large incumbent telecom BSS/OSS software vendor serving global operators. Comparable to Surf as a provider of BSS/OSS platform technology, though at a vastly larger enterprise scale.
• Google Fi: US-based MVNO from Google leveraging T-Mobile's network with software-defined connectivity and app-led onboarding. Comparable as a tech-enabled MVNO on the same T-Mobile wholesale infrastructure Surf uses in the US.
• Netcracker Technology: Telecom BSS/OSS and digital transformation vendor owned by NEC, serving tier-1 operators globally. Comparable to Surf's BOSSS in the telecom software platform category.
• Vivo (Telefônica Brasil): Dominant Brazilian MNO providing wholesale access that underpins MVNOs like Surf. Comparable as the broader Brazilian telecom market context and potential host-network partner.

Emerging players

• Airalo: eSIM-first MVNO focused on international traveler connectivity, operating as a digital MVNO across multiple host networks. Competes for the same digital-native MVNO customer pool and adjacent to Surf's white-label/MVNO business.

Regional players

• Porto Seguro Conecta: Brazilian MVNO tied to Porto Seguro insurance brand, using host MNO networks to offer mobile plans. Comparable as a domestic Brazilian MVNO competing for similar brand-driven and niche segments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/surf_telecom
• LinkedInlinkedin.com/company/surf-telecom

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Surf Telecom