Synapse Psychology

What Synapse Psychology does

Synapse Psychology is a privately held group psychology practice headquartered at 54 Canning Street, Launceston, Tasmania, with two additional physical sites (26 Brisbane Street, Launceston and 1/55 Best Street, Devonport) and an active telehealth service. The firmographic founding year is listed as 2022, though the practice traces its operational roots to 2019 (and earlier through its predecessor Launceston Therapy Clinic), and employs approximately 14 staff including a roster of 23-25 named clinicians and support personnel. The Director is Dee Cooper, a Clinical Psychologist with 38+ years of experience, an accredited EMDR Consultant and Trainer, and an AHPRA-approved supervisor.

The practice delivers individual psychological therapy, comprehensive assessments (cognitive/educational, autism/ADHD, NDIS functional, trauma for VOC, bariatric suitability, third-party), and clinical supervision/EMDR consultation for other clinicians. Services are delivered in-person at the three Tasmanian sites and via a link-based telehealth video platform that does not require software downloads, with two clinicians operating telehealth-only. The practice uses evidence-based modalities — CBT, EMDR, ACT, DBT, Schema Therapy, and Gottman Method — and serves a broad range of personas including individual adults and adolescents, LGBTQIA+ clients, veterans and first responders, couples and families, and children requiring neurodevelopmental assessment.

Synapse operates on a fee-for-service professional services model with private billing and gap fees (rates below the APS recommended $330/50-minute session). Revenue streams are diversified across Medicare Better Access rebates (up to 10 sessions/year with a Mental Health Care Plan), NDIS-funded services, DVA, private health insurance rebates, and self-pay. The go-to-market combines GP/specialist referral channels, direct self-referral via website forms, content marketing through a mental health blog, and a strategic partnership with Trauma Recovery Network Australia for EMDR training delivery across rural Australia. No external funding, parent company, or M&A beyond the LTC clinician absorption is disclosed.

Name

Synapse Psychology

Legal name

Synapse Psychology

Website

https://synapsepsychology.com.au

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Synapse Psychology is a privately held, multi-site group psychology practice in northern Tasmania (Launceston and Devonport) offering individual therapy, psychological assessments, clinical supervision, and EMDR training across in-person and telehealth channels.

Ownership category

akta.pro rank

Product category

Clinical Psychology Services

NAICS

Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Cognitive-Communication & Memory Rehab Therapy In-Home (HSABADAL)

akta.pro secondary industry

OT Evaluations, Assessments & IEP/504 Planning Support (EDAKAFAM)

Keywords

• Psychological therapy services
• Mental health assessments
• Clinical psychology practice
• Telehealth counselling
• Evidence-based psychotherapy

Headquarters

HQ city

Launceston

HQ country

Australia

HQ region

Oceania

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Psychology Consultation Sessions: Fee-for-service model for psychological counselling sessions. First appointments are 60-75 minutes; subsequent appointments are 50-55 minutes. The practice is a private billing practice with gap fees. Medicare rebates are available for clients with a Mental Health Care Plan referral from their GP, psychiatrist, or paediatrician.
2. Psychological Assessments: Assessment services for various concerns including learning/cognitive assessments, autism/ADHD assessments, cognitive and functional assessments for NDIS, trauma impact assessments for VOC services, bariatric surgery suitability assessments, and third-party assessments. Fees vary by assessment type; payment plans available for assessment costs.
3. Medicare Rebates: Clients with Mental Health Care Plan referrals can claim Medicare rebates for up to 10 sessions per year under the Better Access to Mental Health Care initiative. Rebate amounts vary depending on whether the clinician is a Clinical Psychologist or Psychologist.
4. NDIS and DVA Referrals: The practice accepts referrals funded through the National Disability Insurance Scheme (NDIS) and Department of Veterans' Affairs (DVA), in addition to private pay arrangements.
5. Private Health Insurance: Clients with appropriate private health insurance coverage can claim rebates for psychology sessions depending on their policy level and fund.
6. Clinical Supervision: The practice offers clinical supervision for psychologists working towards registration or seeking CPD supervision. Services available in-person and via Zoom.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels5 records

Core offering

Synapse Psychology is a group clinical psychology practice that delivers individual psychological therapy, comprehensive psychological assessments, and clinical supervision to clients in northern Tasmania. Services span evidence-based modalities including CBT, EMDR, ACT, DBT, and Schema Therapy, and are delivered in-person at Launceston and Devonport clinics or via Telehealth to clients across the region.

Product overview

Synapse Psychology is a mental health group practice operating in northern Tasmania with physical locations in Launceston and Devonport and an active telehealth component. The practice offers individual psychological therapy services delivered by a team of experienced clinicians, supplemented by specialized psychological assessments for children and adults, and clinical supervision for mental health professionals. Services are available in-person across their two regional locations or via their telehealth platform, covering therapeutic approaches including CBT, EMDR, ACT, DBT, and Schema Therapy.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• Average therapy sessions range from 6 to 15
• +1 more outcomes

Named customers3 records

Segments6 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Trauma Recovery Network Australia (TRNA)coreStrategic or Co-development Partner · 1 January 2024Dee Cooper serves on the training faculty of TRNA, which focuses on bringing high-quality EMDR and trauma-informed training to mental health practitioners in rural and remote Australia. TRNA supports clinicians during natural disasters and community crisis events. Synapse Psychology offers these trainings in Tasmania, including EMDR consultant training hosted in Perth led by Professor Derek Farrell.

Scale indicators3 records

Recent moves7 records

Expansion highlights6 records

Broad incumbents

• BetterHelp: Large international online therapy platform operating in Australia. Competes with Synapse's telehealth channel on price and convenience but lacks Synapse's regional specialist reputation and in-person practice network.
• eheadspace: National youth mental health service offering telehealth and in-person support for adolescents and young adults. Comparable youth/adolescent segment focus, but free government-funded service competing with Synapse for the same client demographic.

Emerging players

• This Way Up: Australian clinician-developed online CBT programs partnered with universities and health services. Adjacent to Synapse's CBT/ACT therapy offering, but focused on digital therapeutics rather than in-person therapy.
• Mindspot Clinic: Australian digital mental health service delivering therapist-guided online programs for anxiety and depression. Comparable in evidence-based psychological intervention, but digital-first rather than clinic-based.
• Talked: Australian online counselling and psychology service offering video sessions with registered clinicians. Comparable telehealth delivery model and target client base to Synapse's telehealth offering, but platform-driven rather than clinician-anchored.
• Lysn: Australian online psychology platform connecting clients to registered psychologists via telehealth. Overlaps with Synapse's telehealth service line and therapy delivery, but competes primarily on digital scale rather than specialist in-person care.

Others

• ReachOut Australia: Australian online mental health information and support service primarily for young people. Not a direct competitor for paid therapy, but a complementary ecosystem player that competes for the attention of Synapse's youth and adolescent segments.

Direct peers

• Life Resolutions: Australian multi-site psychology group practice offering therapy, assessments and telehealth across multiple states. Directly comparable to Synapse in operating model (multi-clinician group, in-person + telehealth, assessments) but with broader geographic reach.
• ANTS Psychology: Group psychology practice with multiple Australian locations providing therapy, ADHD/autism assessments, and NDIS-related services. Closely matches Synapse's assessment and NDIS focus, though operates at greater scale.
• Psychology Melbourne: Melbourne-based group psychology practice offering therapy across multiple modalities (CBT, ACT, EMDR, Schema) plus assessments. Comparable in modality breadth and multi-clinician model, but metropolitan rather than regional.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/synapse-psychology

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Synapse Psychology