Technical Action Group Inc

What Technical Action Group Inc does

Technical Action Group Inc (TAG) is a Toronto-based managed IT services provider founded in 2003 by Joe Stoll, serving technology-dependent small and mid-market businesses (typically with 20 to 150+ computers) across the Greater Toronto Area, broader Canada, and the United States. The company delivers proactive IT management through subscription-based managed services bundled with project-based engagements, cloud hosting, and strategic CIO advisory. Its core offering centers on 24/7 network monitoring, preventative maintenance, backup and disaster recovery (including the proprietary TAGuard sub-brand), cybersecurity, and cloud services built around Microsoft 365, Google Workspace, virtual desktops/servers, and VoIP systems. All operations are delivered from a single downtown Toronto headquarters at 56 The Esplanade with 18 full-time staff — 13 Microsoft-certified technicians (2-23 years of experience), three dispatchers/resource managers, a CIO, and marketing/finance/admin personnel — with an explicit policy of no offshore or contract resources and a reported 95%+ remote resolution rate.

The product portfolio comprises a modular set of add-on services layered atop the managed IT core, including endpoint security, dark web monitoring, security awareness training, web access protection, and cloud application backups, plus Microsoft 365 Copilot as a managed AI productivity service. Revenue is generated primarily through fixed monthly recurring fees for managed IT services (including an all-you-can-eat support tier), supplemented by flat-rate cloud subscriptions and one-time project billing for network installations, upgrades, and migrations. Go-to-market is sales-led, anchored by a free 27-point network audit as a top-of-funnel lead generator, direct phone/web engagement, and testimonials from a diversified client base spanning legal, accounting, real estate, religious organizations, cosmetics, consulting, and professional services. The customer list includes Kay & Warburton, The Humphrey Group (a client since 2010), Axess Law, Pentecostal Assemblies of Canada, Admar Promotions, Datapro, Elizabeth Grant International, Retrocom REIT, and Stateside Consulting.

In 2026, TAG acquired the services book of Total eWorks to extend its footprint into the Collingwood, Ontario market. The company remains privately held and family-owned (Joe and Sandra Stoll), is bootstrapped with no external funding disclosed, and reports a customer satisfaction score of 9.67/10. Technical depth is anchored by 500+ net accreditations across the technician base, supporting cross-platform delivery across Microsoft, Google, and third-party endpoint, network, and security stacks.

Name

Technical Action Group Inc

Legal name

Technical Action Group Inc.

Website

https://technicalactiongroup.com

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

11–50 employees

Short description

Technical Action Group Inc is a Toronto-based managed IT services provider founded in 2003, serving SMB and mid-market businesses with 20-150+ computers across Canada and the U.S. through subscription-based monitoring, cybersecurity, backup, cloud, and CIO advisory services.

Ownership category

akta.pro rank

Product category

Managed IT Services

NAICS

Computer Facilities Management Services (541513), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Service Desk & Help Desk Services (BPAEAJAA)

Keywords

• Managed IT services
• Network security solutions
• Cloud computing services
• Backup and disaster recovery
• IT consulting

Headquarters

HQ city

Toronto

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed IT Services (Recurring): Fixed monthly fee model where TAG assumes responsibility for regularly scheduled maintenance, monitoring, security patches, backups, and network management. Provides predictable recurring revenue with service level commitments.
2. Project-Based Services: Custom IT projects including network installations, upgrades, and migrations billed as one-time engagements. Often supplemented by vendor promotions, cash-back incentives, and financing options.
3. Cloud Services: Cloud computing, virtual hardware, and hosted application services offered at flat monthly rates per user.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels6 records

Core offering

Technical Action Group Inc provides outsourced managed IT services for technology-dependent small and medium-sized businesses, covering proactive 24/7 network monitoring, preventative maintenance, help desk support, cloud computing, backup and disaster recovery, network security, and CIO-level strategic IT planning. Services are delivered on fixed monthly subscriptions with 95%+ remote resolution from a Toronto-based help desk, supplemented by on-site support when required.

Product overview

Technical Action Group Inc operates as a Managed IT Services provider offering a unified suite of technology solutions centered on proactive IT management, security, and support. The core offering is Managed IT Services, which encompasses proactive monitoring, preventative maintenance, and comprehensive support. This core is augmented by specialized add-on modules including Backup and Disaster Recovery solutions (Cloud Backups, TAGuard Service, Hard Drive Backup, Cloud Applications Backup), Network Security services (Endpoint Security, Dark Web Monitoring, Security Awareness Training, Web Access Protection), Cloud Computing offerings (Virtual Hardware, Document Management, Business Applications, Cloud E-Mail for Office 365 and Google Workspace), and CIO Services for strategic technology planning. Additional support services include Computer Support for PC and MAC, Network Installations and Upgrades, 24x7 Network Monitoring, Remote Network Access, E-Mail Spam Filtering, and a Free Network Audit tool. The company also offers Microsoft 365 Copilot as an AI-powered managed service. All services are delivered from a centralized downtown Toronto help desk with 95%+ remote resolution capability, supplemented by on-site support when needed.

Differentiator

Problem solved

Functional benefit

Brands

• TAGuard: TAGuard Backup and Business Disaster Recovery For Small Business Service - provides secure, remote backups with disaster recovery capabilities

Quantifiable outcome

• IT support cost reduction of 12% to 43%
• +4 more outcomes

Named customers9 records

Segments4 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability1 record

Feature4 records

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• CompuVision: CompuVision is a Canadian Managed IT Services provider headquartered in Kitchener, Ontario, serving SMB and mid-market clients across Canada with proactive IT management, cybersecurity, cloud, and CIO-level advisory services, very similar in target market and service mix to Technical Action Group.
• Jolera Inc. Jolera is a Canadian-headquartered MSP offering managed IT, cloud, security, and backup services to SMB and enterprise clients globally, comparable to TAG in core service portfolio and recurring-revenue model, though operating at a larger scale and broader geographic footprint.
• Sherweb: Sherweb is a Canadian cloud services distributor and MSP that provides managed services, cloud hosting, Microsoft 365, and cybersecurity solutions to SMB-focused resellers and managed service providers, overlapping with TAG in cloud and managed service delivery.
• iCorps Technologies: iCorps is a US-based managed IT services provider specializing in IT outsourcing, cybersecurity, and cloud services for SMBs with 20-250+ users, directly comparable to TAG's customer profile (20-150+ computers) and managed services offering.
• BeMo (BEMOTech): BeMo is a Toronto-based managed IT services and cybersecurity firm serving SMBs in the GTA and across Canada, with a similar proactive-managed-services and CIO-style advisory model that competes directly with TAG in the same regional market.

Broad incumbents

• CDW Corporation: CDW is a large multi-billion-dollar IT solutions provider offering managed services, hardware, software, and cloud solutions across enterprise and mid-market customers, serving as a broad incumbent competitor to TAG's SMB-focused managed services offering.
• Insight Enterprises: Insight Enterprises is a global Fortune 500 IT solutions and services provider offering managed services, cloud, and cybersecurity to mid-market and enterprise clients, a broad incumbent whose services portfolio overlaps with TAG's managed IT offerings at larger scale.

Others

• ConnectWise: ConnectWise is a leading provider of business management, RMM, and PSA software purpose-built for managed service providers, an enabling platform that competing MSPs (including TAG-adjacent peers) leverage to run their operations, comparable as ecosystem infrastructure rather than direct service competition.
• Kaseya: Kaseya is a global provider of IT management software for MSPs and IT teams, offering RMM, security, and backup platforms used by tens of thousands of managed service providers worldwide, a key ecosystem enabler for the MSP industry in which TAG operates.

Regional players

• Netstar (UK-based): Netstar is a UK-based managed IT services provider offering proactive IT support, cloud, and cybersecurity to SMBs across the United Kingdom, comparable in service model and customer profile but operating in a different geography than TAG.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/technical-action-group-inc

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Technical Action Group Inc