Teladoc Health Australia & New Zealand

What Teladoc Health Australia & New Zealand does

Teladoc Health Australia & New Zealand is the regional subsidiary of Teladoc Health, Inc. (NYSE: TDOC), the global virtual care leader, operating as Teladoc Health Australia Pty Ltd with offices in Melbourne and Auckland. The ANZ entity serves three primary customer segments: insurers and employers seeking whole-person virtual care solutions for their members; hospitals and health systems requiring enterprise virtual care technology and clinical services; and individual members accessing services through eligibility verification with insurers, employers, superannuation funds, or private health funds. The local operation is led by Managing Director Darren Reynolds, with corporate oversight from Teladoc Health's President of International, Carlos Nueno.

The company's core technology is the Solo™ Virtual Care Platform, an enterprise healthcare platform that integrates with existing IT systems including EMRs, providing configurable workflows, 24/7 proactive monitoring, and support for inpatient, emergency, telestroke, and telesurgery solutions. The platform is supplemented by purpose-built hardware devices (Lite with Boom, TV Pro 300, TV Pro 300 Cart, and Mini) and a portfolio of clinical services including telestroke, inpatient virtual care, emergency services, and virtual neonatology. Member-facing services include GP Services, Expert Medical Opinion (EMO), Mental Health Navigator, Doc Online, nutrition consultations, and fitness & recovery programs, drawing on a global network covering 450+ medical subspecialties. The August 2025 acquisition of Telecare added an Australian tech-enabled virtual specialist clinic with 300+ specialists across 30+ specialties.

The business model is primarily B2B and recurring-subscription, with revenue generated through enterprise contracts with insurance providers, employer health plans, and hospital systems. GTM relies on enterprise field sales targeting insurers, employers, and health systems, with direct-to-consumer access funneled through eligibility verification and Member Engagement Coordinators. Distribution is multi-channel: direct enterprise sales to insurers and employers, hospital technology deployments, and eligibility-based access for individuals. The ANZ subsidiary operates with a small local corporate team while leveraging the global Teladoc Health infrastructure, with named customers including Central Queensland Hospital and Health Service (telesurgery), Mater Misericordiae University Hospital (virtual neonatology), and Franciscan Health (via global reference).

Name

Teladoc Health Australia & New Zealand

Legal name

Teladoc Health, Inc.

Website

https://teladochealth.com.au

Company type

Public

Founded year

2010

Operating status

Operating

Headcount range

1–10 employees

Short description

Teladoc Health Australia & New Zealand, the ANZ subsidiary of NYSE-listed Teladoc Health, Inc., provides virtual healthcare services and enterprise platform technology to insurers, employers, hospitals, and health systems across Australia and New Zealand.

Ownership category

akta.pro rank

Product category

Telehealth and Virtual Healthcare Services

NAICS

Ambulatory Health Care Services (621), Home Health Care Services (62161)

SIC

Services-Health Services (8000), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Virtual Specialty Care Platforms (tele-stroke, tele-ICU, tele-derm, tele-cardiology) (HLALABAD)

akta.pro secondary industries

Integrated Virtual-First Primary + Urgent Hybrid Platforms (HLALAJAM), Care Navigation, Referral & Digital Front Door Platforms (HLALABAH), Membership/Subscription Concierge Virtual Care (HLALAAAH)

Keywords

• Virtual healthcare services
• Telehealth platform
• Expert medical opinions
• Remote patient monitoring
• Digital health solutions

Headquarters

HQ city

Melbourne

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Virtual Healthcare Services to Insurers and Employers: Teladoc Health provides whole-person virtual care solutions including mental health, expert medical opinion, nutrition, and fitness & recovery services to insurance providers and employer health plans. Services are accessed by members through their insurance or employer benefits.
2. Hospital and Health System Technology Solutions: Enterprise virtual care platform and devices sold to hospitals and health systems. Includes virtual nursing, critical care, telestroke, and telesurgery solutions. Revenue from technology deployment, monitoring, and support services.
3. Expert Medical Opinion Services: Second opinion consultations with global medical experts covering 450+ specialties and subspecialties for members seeking diagnosis or treatment plan verification.

Go-to-market motion2 records

Distribution channels4 records

Marketing channels8 records

Core offering

Teladoc Health Australia & New Zealand delivers whole-person virtual healthcare services and enterprise virtual care technology across the ANZ region. For insurers and employers, it offers member-facing medical services including GP consultations, expert medical opinions, mental health support, nutrition, fitness and recovery, and wellness programs. For hospitals and health systems, it sells the proprietary Solo™ virtual care platform integrated with EMRs, along with purpose-built hardware devices, to power telestroke, telesurgery, inpatient and emergency virtual care across the care continuum.

Product overview

Teladoc Health Australia & New Zealand offers a comprehensive virtual healthcare ecosystem built on its Solo™ Virtual Care Platform. The platform is supplemented by purpose-built virtual care devices (Lite with Boom, TV Pro 300, TV Pro 300 Cart, and Mini). For insurers and employers, Teladoc provides a suite of member-facing medical services including GP Services, Expert Medical Opinion (EMO), Doc Online, and Mental Health Navigator, alongside specialized services like Nutrition Consultation, Fitness & Recovery, and Wellness. For hospitals and health systems, the company delivers clinical services including Telestroke, Inpatient Services, and Emergency Services through its enterprise platform. The portfolio also includes the recently acquired Telecare brand (August 2025), which operates Australia's leading virtual care clinic with over 300 virtual specialists across 30+ specialties.

Differentiator

Problem solved

Functional benefit

Brands

• Solo™: Virtual care platform enabling integrated enterprise virtual care for hospitals and health systems, providing configurable workflows, EMR integration, and 24/7 monitoring and support.

Products and services

• Solo™ Virtual Care Platform Enterprise virtual care platform integrating with existing IT systems including EMRs, providing configurable workflows, 24/7 proactive monitoring, and technical support across inpatient, emergency and telestroke services for hospitals and health systems.
• Lite with Boom Next-generation virtual care device purpose-built for high-acuity situations in hospitals and health systems, delivering enterprise-level virtual care capabilities for critical care delivery.
• TV Pro 300 Virtual care device that transforms any HDMI-enabled TV into a virtual care endpoint, enabling hospitals and health systems to affordably scale virtual care programs.
• TV Pro 300 Cart Mobile cart-based virtual care device providing coverage across multiple patient rooms, enhancing accessibility for virtual consultations in healthcare facilities.
• Mini Virtual Care Device High-quality, compact virtual care device designed for excellent patient care delivery across a variety of healthcare settings.
• GP Services Virtual GP consultations providing members with on-demand access to treating physicians via telemedicine for everyday health concerns.
• Expert Medical Opinion (EMO) Expert second opinion service connecting members with specialists locally and internationally to review diagnoses and treatment plans across 450+ medical subspecialties.
• Doc Online Online virtual consultation service providing members with access to medical professionals for various health concerns via telemedicine.
• Mental Health Navigator Service connecting members with mental health professionals for assessment and ongoing support for mental health conditions.
• Mental Health Service Service providing quick and easy access to an experienced multi-disciplinary mental health team for in-depth reviews of mental health issues and conditions.
• Nutrition Consultation Service Evidence-based nutrition advice delivered by Accredited Practising Dietitians, providing personalised dietary guidance relevant to lifestyle, food preferences, health conditions and weight goals.
• Fitness & Recovery Service Consultations with Accredited Practising Exercise Physiologists and Physiotherapists providing exercise prescription, posture improvement and recovery plans.
• Wellness Service Comprehensive wellness consultations with dietitians and exercise physiologists supporting health habit formation and overall member wellbeing.
• Telestroke Solution Virtual care solution that increases speed to care for time-critical stroke patients by enabling virtual collaboration with neurology specialists, powering nearly 1,400 hospitals globally.
• Inpatient Virtual Care Services Virtual nursing, critical care and other inpatient services enabled through the Solo™ platform and connected devices within hospital settings.
• Emergency Virtual Care Services Virtual critical care and neonatology solutions facilitating rapid specialist collaboration for hospital emergency departments.
• Telesurgery Solution Solution that securely connects medical professionals virtually to the operating theatre, enabling clinicians to virtually 'scrub in' and assist during surgical procedures with real-time over-the-shoulder support.
• Telecare Virtual Specialist Clinic Australian tech-enabled virtual specialist and allied health care service operating Australia's leading virtual care clinic with over 300 virtual specialists in 30+ specialties, supporting GP-referred appointments and virtual care services to public hospitals.

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature7 records

Partnerships

Two partnerships are on record, tiered core.

• TelecarecoreStrategic or Co-development Partner · 8 August 2025Teladoc Health acquired Telecare, an Australian tech-enabled provider of specialist and allied health care via virtual delivery. Telecare operates Australia's leading virtual care clinic with over 300 virtual specialists in 30+ specialties, supporting GP-referred appointments and virtual care services to public hospitals. Telecare will continue to operate under its brand with existing founders and management team. The acquisition closed on August 8, 2025.
• Central Queensland Hospital and Health Service (CQHHS)coreStrategic or Co-development Partner · 12 May 2025Teladoc Health partnered with CQHHS to deliver a Telesurgery solution that securely connects medical professionals virtually to the operating theatre. The technology enables clinicians at three hospital sites to virtually 'scrub in' and assist during surgical procedures, providing real-time 'over the shoulder' support, consultation, and specialist guidance without physical travel. This innovative collaboration enhances procedural capabilities and reduces patient transfers for over 230,000 people in Central Queensland.

Scale indicators10 records

Recent moves5 records

Expansion highlights5 records

Regional players

• Maple: Canadian virtual care platform offering on-demand GP and specialist consultations through insurer and employer partnerships—comparable business model outside ANZ but similar enterprise motion.
• Healthdirect Australia: Australian government-funded telehealth and health information service providing 24/7 nurse triage and GP advice—overlaps with Teladoc's virtual urgent care and member navigation in Australia.

Broad incumbents

• Doctolib: European leader in practice management and telehealth with strong insurer and hospital relationships—relevant international peer for Teladoc's enterprise virtual care platform strategy.
• Babylon Health (eMed): Global virtual care provider with whole-person primary care and AI symptom triage capabilities—comparable to Teladoc's integrated primary + mental + chronic care offering.
• Amwell: US-listed enterprise telehealth platform serving health systems, insurers and employers with virtual care technology—broadly comparable to Teladoc's Solo™ enterprise go-to-market globally.
• Doctor Anywhere: Asia-Pacific telehealth operator with presence in Singapore, Malaysia, Thailand and other markets offering GP, mental health and chronic care—competes for multinational insurer accounts across the region including ANZ.

Direct peers

• Eucalyptus: Australian telehealth platform operating across weight management, sexual health, mental health, and chronic care, primarily contracting with insurers and employers—directly comparable to Teladoc's insurer/employer go-to-market in ANZ.
• Coviu: Australian telehealth video consultation platform that integrates with practice management systems for clinicians and hospitals—comparable to Teladoc's Solo™ platform offering for hospitals and health systems.
• Mosh: Australian telehealth subscription service focused on men's health (ED, hair loss, mental health), competing for the same insurer/employer contract budgets as Teladoc's whole-person offering.
• Updoc: Australian direct-to-consumer and B2B telehealth provider offering online GP consultations, specialist referrals and prescriptions; competes with Teladoc's GP Services and member access in Australia.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/teladochealth
• YouTubeyoutube.com/user/TeladocVideos
• Facebookfacebook.com/TeladocHealth
• LinkedInlinkedin.com/company/teladoc-health-anz
• Instagraminstagram.com/teladochealth/?igshid=YmMyMTA2M2Y%3D

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Teladoc Health Australia & New Zealand