Téléassistance Sénior

What Téléassistance Sénior does

Téléassistance Sénior is a French sole proprietorship (Entreprise Individuelle) founded in 2012 by Samuel Ricouard and headquartered in Labège (greater Toulouse), operating as the exclusive French distributor of the LIBRALERTE teleassistance service operated by Tunstall Vitaris SAS. The company provides remote monitoring and emergency-alert subscriptions for elderly and vulnerable individuals living alone, built around a vocal terminal connected to a fixed telephone line or internet box, paired with IP67 waterproof wearable transmitters (medallion pendant or bracelet), with optional automatic fall detection, GPS mobile units (Vigie Mobile), and a connected GPS smartwatch (Montre GM5). A French-based 24/7 listening center staffed by 70 gerontology-trained agents handles approximately 3.5 million calls per year with a sub-25-second response time, supported by a network of 400+ certified local technicians providing free at-home installation within 7 days across metropolitan France and Corsica.

The business model is a no-commitment monthly subscription priced between €24.90 and €37.90 per month, with a €49.90 one-time configuration fee; subscribers benefit from a 50% French income tax credit (crédit d'impôt) under the SAP (Services à la Personne) framework, which effectively halves the net monthly cost to between €12.45 and €18.95. The company targets two primary personas — seniors living alone seeking to age in place, and adult-child caregivers who initiate and finance the subscription on behalf of an elderly parent — supplemented by active seniors needing outdoor GPS protection. Acquisition is driven by SEO, an extensive content blog, organic social media, and a privacy-first inside-sales motion (prominent phone number, online and postal adhesion), with no paid advertising or affiliate lead-buying. Strategic moats rest on regulatory approvals (SAP n°2012/343431615, prefectoral approval, ISO 9001, AFRATA label), brand position as self-described N°1 teleassistance in France with 250,300+ subscribers, scale economies in the call center, and the nationwide installer footprint.

Téléassistance Sénior is founder-owned with no disclosed external funding, no subsidiaries, and only 6 direct employees, with the heavy operational lift (call center, equipment, maintenance) executed by Tunstall Vitaris SAS as the technical operator. The firm's growth hinges on continued penetration of France's aging population, upsell of higher-tier GPS/fall-detection products to active seniors, and the structural demand support of the 50% SAP tax credit.

Name

Téléassistance Sénior

Legal name

Téléassistance Sénior

Website

https://tele-assistance-senior.fr

Company type

Private

Founded year

2012

Operating status

Operating

Headcount range

1–10 employees

Short description

Téléassistance Sénior is the exclusive French distributor of the LIBRALERTE teleassistance service, offering subscription-based 24/7 remote monitoring and emergency-alert systems for seniors living alone and their family caregivers. Its IoT hardware, France-based call center, and nationwide installer network serve 250,000+ subscribers.

Ownership category

akta.pro rank

Product category

Senior Teleassistance Services

NAICS

Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Safety Check-Ins, Wellness Calls & Monitoring (Non-Clinical) (HSABAAAG)

akta.pro secondary industry

Elder Services & Aging Support (BPAGAEAF)

Keywords

• Senior teleassistance services
• Personal emergency response
• Fall detection solutions
• Elderly monitoring subscriptions
• Remote medical alert

Headquarters

HQ city

Labège

HQ country

France

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Monthly Subscription - Home-based Teleassistance: Recurring monthly subscription revenue from home-based teleassistance services. Four product tiers available (home, home with fall detection, mobile GPS, connected watch). Customers pay monthly with no commitment; subscription can be cancelled at any time. One-time configuration fee charged at subscription.
2. Tax Credit Benefit (Crédit d'impôt): As a SAP (Services à la Personne) approved provider, subscribers benefit from a 50% tax credit on their subscription, effectively reducing the net cost to approximately half. This government benefit supports demand and makes the service more accessible, effectively subsidizing a portion of revenue through the tax system.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels7 records

Core offering

Téléassistance Sénior is the exclusive French distributor of the LIBRALERTE teleassistance service (operated by Tunstall Vitaris SAS), selling monthly subscription plans that provide 24/7 emergency response for seniors and vulnerable individuals. Subscribers receive wearable transmitters (waterproof medallion/pendant, bracelet, mobile GPS unit, or connected watch) paired with a vocal communicating terminal, connecting them to a France-based listening center that coordinates emergency intervention and family contact.

Product overview

Téléassistance Sénior is a distributor of the LIBRALERTE teleassistance service (operated by Tunstall Vitaris), offering a portfolio of interconnected safety solutions for seniors and vulnerable individuals. The core offering is the home-based Téléassistance à domicile service (medallion pendant or bracelet + connected base unit), which can be enhanced with a fall detector module. For outdoor mobility, the company provides Vigie Mobile (GPS-enabled portable unit) and the Montre connectée GM5 (GPS smartwatch with fall detection). These products share the same 24/7 French-based listening center, psychological support services, and eligibility for the 50% French tax credit (crédit d'impôt). All subscriptions include free professional installation and require no long-term commitment.

Differentiator

Problem solved

Functional benefit

Brands

• LIBRALERTE: Teleassistance service operated by Tunstall Vitaris SAS, distributed exclusively by Téléassistance Sénior in France.

Products and services

• Téléassistance à domicile (Home Teleassistance)

Quantifiable outcome

• Call response time under 25 seconds, 24h/7
• +6 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Tunstall Vitaris SAScoreTechnology or Integration · 24 November 2012Tunstall Vitaris SAS is the technical operator of the LIBRALERTE service. It provides the technical platform, call center operations, equipment maintenance, replacement, and holds the prefectoral approval (N°0612/07/F/071/5/029) and SAP declaration (N°2012/343431615). Headquartered at 90A Allée Hubert Curien, 71200 Le Creusot, France. Capital: €1,937,506. Téléassistance Sénior is the exclusive distributor of LIBRALERTE in France.
• AXA AssistanceminorStrategic or Co-development PartnerFormer partnership (2012–2018) with AXA Assistance for the telealarm solution. Since 2019, Téléassistance Sénior has developed new innovative offers with connected equipment through the Tunstall Vitaris partnership.
• ANM-Conso (Médiateur de la consommation)minorOthersANM-Conso is the designated consumer mediation body for disputes not resolved directly with Téléassistance Sénior. Contact via the European ODR platform: https://ec.europa.eu/odr.

Scale indicators8 records

Recent moves7 records

Expansion highlights5 records

Broad incumbents

• Europ Assistance: Large international assistance group offering teleassistance and personal emergency response as part of a broader portfolio (travel, home, health). Overlaps on the elderly safety and emergency response use case, often via insurance partnerships.
• Tunstall Vitaris (Tunstall Healthcare): Tunstall Vitaris is the technical operator behind LIBRALERTE and Téléassistance Sénior's exclusive French distribution partner. Comparable as the underlying PERS platform provider with international scale, serving the same elderly monitoring use case across multiple markets.
• AXA Assistance: Former distribution partner of Téléassistance Sénior (2012–2018) and a major French assistance provider. Direct overlap in teleassistance for seniors and represents a credible competitor with insurer-backed distribution.
• Groupe VYV: Leading French mutual health and social protection group offering elder care and personal services. Comparable as a federated incumbent that can distribute senior safety solutions through its mutual insurance member base.
• Mondial Assistance (Allianz Partners): Global assistance provider under Allianz, offering personal assistance and senior care services. Comparable as a large incumbent that bundles teleassistance into insurance and corporate contracts.

Direct peers

• Bay Alarm Medical: US-based direct-to-consumer PERS provider offering in-home and mobile GPS emergency alert systems with 24/7 monitoring. Directly comparable product portfolio (medallion, mobile GPS, fall detection) and subscription model, though operating in a different geography.
• Filien ADMR: French teleassistance service operated by the ADMR network of personal services associations. Offers medallion-based home monitoring with call center response, serving the same elderly living-alone persona across France.
• Présence Verte: French teleassistance provider historically tied to the rural mutual insurance movement (MSA), offering personal emergency response and wellness call services to seniors living at home. Directly comparable product, customer segment, and France-only geographic footprint.

Emerging players

• Apple (Apple Watch): Apple Watch includes FDA-cleared fall detection and emergency SOS that overlaps with Téléassistance Sénior's GM5 tier for active seniors. A mainstream wearable competitor at the high-end (active, tech-comfortable) of the senior persona.
• Securitas Direct / Verisure: European home security provider increasingly extending into elderly safety and telecare services. Comparable as an emerging player with established installation infrastructure and a growing overlap on the senior home-monitoring use case.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/Tele_assistance
• YouTubeyoutube.com/channel/UCuroakmsiackl3Uosvp_0CQ
• Facebookfacebook.com/TeleassistanceSenior
• LinkedInlinkedin.com/company/t%C3%A9l%C3%A9assistance
• Instagraminstagram.com/teleassistancesenior/?hl=fr
• Pinterestpinterest.fr/teleassistanceadomicile/_saved

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Téléassistance Sénior