Touchstone Family Association

What Touchstone Family Association does

Touchstone Family Association is a non-profit community-based social service agency founded in 1983 and headquartered in Richmond, British Columbia, with a secondary site in Vancouver (Francis House Youth Wellness Program). The organization delivers a comprehensive portfolio of programs for children, youth, and families, organized into five service streams: MCFD-referred services (Family Preservation & Reunification, Francis House five-bed residential group home, Transition to Independence, Supervised Access); Early Years programming (CAPCHP, Richmond Early Years Outreach, Pathways Early Years Intervention); Youth services (RESET Youth Team, School Readiness, Restorative Justice); counselling (the donation-funded, open-access Front Porch Program); and the Complex Behaviour Program for families affected by FASD/CDBC. Multilingual service delivery in English, Cantonese, Mandarin, and Farsi addresses Richmond's demographic composition, and clinical quality is supported by Feedback Informed Therapy (FIT) with video/audio session recording for supervision.

The underlying technology stack is modest and clinical-focused rather than technology-platform-driven: the organization uses standardized FIT outcome tracking, PCI Level 1 certified donation processing via iATS Payments, and session recording for clinical supervision. There are no proprietary software products, APIs, or AI/ML capabilities disclosed. Service delivery is primarily in-person across offices, schools, homes, and community settings, with supervised access available virtually.

Touchstone's revenue model is hybrid non-profit funding consisting of (1) contracted service agreements with the BC Ministry of Children and Family Development covering the majority of program operations; (2) federal and provincial grants from BC Gaming, the Public Health Agency of Canada (CAPCHP), Human Resources Development Canada, and United Way British Columbia; (3) charitable donations processed online via iATS with $20+ tax receipts, including a pay-it-forward model for the Front Porch Program; (4) annual fundraising through the Tee Cup Ladies Charity Golf Tournament and Holiday Hampers program; and (5) nominal annual membership fees. Programs are offered at no direct cost to clients, with a community-led, open-access go-to-market model combining MCFD formal referrals, community partner referrals, school district partnerships, and self-referral pathways.

Name

Touchstone Family Association

Legal name

Touchstone Family Association

Website

https://touchstonefamily.ca

Company type

Private

Founded year

1983

Operating status

Operating

Headcount range

11–50 employees

Short description

Touchstone Family Association is a Richmond, BC-based non-profit social service agency operating since 1983 that delivers counselling, family preservation, youth support, early years intervention, and restorative justice programs to children, youth, and families in the Richmond and Vancouver communities.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Other Individual and Family Services (624190), Individual and Family Services (6241)

SIC

Services-Social Services (8300), Services-Educational Services (8200)

akta.pro primary industry

Family & Parenting Support Services (BPAGAEAC)

akta.pro secondary industries

Family & Parent Support Services (Parent Coaching, Advocacy) (EDAJALAK), Family Advocacy, Parent Training & Support Services (EDAJAKAK), Family Resource Centers & Wraparound Support Services (EDACALAH)

Keywords

• Community social services
• Family counselling services
• Youth support programs
• Early childhood intervention
• Restorative justice programs

Headquarters

HQ city

Richmond

HQ country

Canada

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Government Contracts & Grants: Touchstone's primary revenue consists of contracted service agreements with government ministries, primarily the Ministry of Children and Family Development (MCFD), as well as provincial and federal grant funding from BC Gaming, Human Resources Development Canada, the Ministry of Children and Family Development Pathways to Hope initiative, and federal programs such as CAPCHP. These contracts fund specific programs including Family Preservation, Francis House, Transition to Independence, Supervised Access, Pathways Early Years, and Restorative Justice.
2. Donations & Charitable Contributions: Touchstone accepts one-time and recurring donations from individuals and organizations. Donations of $20 or more are eligible for Canadian tax receipts. Monthly and annual recurring donation options are available online. The Front Porch Program is run 100% on donation funding. Donors can direct funds to specific programs (General Donation, Front Porch Program, Holiday Hamper Program).
3. Charity Events & Fundraising: Touchstone hosts annual fundraising events including the Tee Cup Ladies Charity Golf Tournament (held at Mylora Executive Golf Course) and the Holiday Hampers program. All net proceeds from the Tee Cup Tournament are directed to the Front Porch counselling program. Corporate sponsors also contribute through event sponsorships.
4. Membership Fees: Touchstone offers annual memberships for a nominal fee. Members receive benefits including access to select programs and voting rights at the Annual General Meeting, contributing to organizational governance and sustainability.
5. Pay-It-Forward Model (Front Porch): The Front Porch Program is offered free of charge to clients. Those who are able are invited to contribute in support of others, creating a community care reciprocity model. Touchstone staff also contribute through payroll donations.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels10 records

Core offering

Touchstone Family Association is a non-profit community social service agency that delivers counselling, family preservation and reunification, supervised access, youth outreach, restorative justice, early years intervention, FASD/CDBC keyworker support, and group home care for children, youth, and families in Richmond and Greater Vancouver, BC. Programs are funded through government contracts (primarily MCFD), federal/provincial grants, charitable donations, and membership fees, with most services offered at no cost to clients. Service delivery spans office-based, in-community (schools, homes), and virtual modalities, and is offered in English, Cantonese, Mandarin, and Farsi.

Product overview

Touchstone Family Association is a non-profit social service agency offering a comprehensive portfolio of community-based programs for children, youth, and families in Richmond, BC. The organization operates multiple interconnected service streams: MCFD Referred Services (Family Preservation & Reunification, Francis House Youth Wellness Program, Transition to Independence, Supervised Access); Early Years programs (CAPCHP, Richmond Early Years Outreach, Pathways Early Years Intervention); Youth services (RESET Youth Team, School Readiness, Individual/Family Counselling, Restorative Justice); Counselling (Front Porch Program); Complex Behaviour Program (CDBC/FASD support); and Groups & Workshops (including School's Out Leadership Skills, Breaking Barriers for Teens, Children's Social Skills, Circle of Harmony, Men Anger and Family, Summer Recreation, Growing Together Neurodiversity, and Building Balance Asian Men's Group). The Front Porch Program operates as a low-barrier open-access service sustained by donations, while most other programs are funded by government ministries (MCFD), federal grants, and organizations like United Way BC.

Differentiator

Problem solved

Functional benefit

Products and services

• Family Preservation & Family Reunification Ministry-funded counselling and support services for families, youth, and children, including therapeutic art and play therapy, parenting skills, family counselling, parent-teen mediation, and crisis intervention. For MCFD-referred families at risk of breakdown.
• Francis House Youth Wellness Program A five-bed specialized group home providing intensive, structured, supervised care for youth in care with significant behavioural, emotional, and mental health challenges. Located in Vancouver and accessed via MCFD Resources Department referral.
• Transition to Independence

Quantifiable outcome

• Front Porch Program served 175 individuals and/or families free of charge in 2023-24 fiscal year
• +2 more outcomes

Named customers5 records

Segments6 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• Richmond RCMPcoreStrategic or Co-development PartnerThe Richmond Restorative Justice Program is delivered in partnership with the Richmond RCMP as a pre-charge diversion program for youth who have come into conflict with the law. The program is funded by the City of Richmond. Additionally, referrals to the Driver Diversion Program are made through the Richmond RCMP Traffic Division.
• Vancouver Coastal HealthcoreStrategic or Co-development PartnerTouchstone partners with Vancouver Coastal Health as part of the early years systems, specifically through the Pathways Early Years Intervention Program where the multidisciplinary team works collaboratively with healthcare professionals. Also listed as a community partner organization.
• Richmond School District No. 38coreStrategic or Co-development PartnerTouchstone operates multiple programs in partnership with the Richmond School District including the RESET Youth Team, School Readiness Program, and 'School's Out' Leadership Skills Group. The School Readiness program works with students on academic plans in partnership with the district.
• Ministry of Children and Family Development (MCFD)coreStrategic or Co-development PartnerMCFD is Touchstone's primary government funder and program partner, contracting services including Family Preservation & Reunification, Francis House Youth Wellness Program, Transition to Independence, Supervised Access, and Pathways Early Years (under Pathways to Hope initiative). Touchstone has operated in close partnership with MCFD since 1983.
• Foundry RichmondminorChannel Partner/ Reseller/ DistributorFoundry Richmond is listed as a Quick Link / support resource on Touchstone's website, providing youth with access to integrated health and social services. Touchstone works complementarily to Foundry's provincial youth wellness centres.
• CHIMO Community ServicesminorStrategic or Co-development PartnerCommunity partner providing services to children, youth, and families in Richmond. CHIMO and Touchstone work collaboratively to strengthen services and meet community needs.
• CMHA Richmond — Pathways ClubhouseminorStrategic or Co-development PartnerCommunity partner organization affiliated with the Canadian Mental Health Association in Richmond, providing community-based mental health supports. Touchstone collaborates with CMHA to provide wraparound services.
• Boys and Girls Club of South Coast BCminorStrategic or Co-development PartnerCommunity partner providing youth programs and services in Richmond. Touchstone collaborates with BGC to deliver complementary programming including the 'School's Out' initiative.
• Family Services of Greater VancouverminorStrategic or Co-development PartnerCommunity partner providing family services in the Greater Vancouver region. Touchstone collaborates with FSGV to strengthen service delivery for families in Richmond.
• Richmond Food Bank SocietyminorStrategic or Co-development PartnerRichmond Food Bank is listed as both a Quick Link resource and community partner. Touchstone connects clients to food security resources and collaborates on the Holiday Hampers program.
• Mylora Executive Golf CourseminorOthersMylora Executive Golf Course is the venue for the annual Tee Cup Ladies Charity Golf Tournament, Touchstone's signature annual fundraising event that raises funds for the Front Porch Program.
• iATS Payments, Inc.minorOthersiATS Payments processes all online donations to Touchstone Family Association. iATS is a Level 1 PCI certified payment processor. Address: Suite 600-1188 West Georgia Street, Vancouver, BC.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• YMCA of Greater Vancouver: Larger established nonprofit offering child care, youth programming, and community services across the Lower Mainland. Comparable as a broad community services provider, though with a wider portfolio including recreation and fitness rather than specialized clinical family services.

Direct peers

• Options Community Services Society: Surrey-based nonprofit providing immigrant, family, and youth services across the Lower Mainland. Comparable as a multi-service social agency with government contracts, family preservation programming, and similar settlement and counselling services.
• CHIMO Community Services: Richmond-based community partner offering similar crisis intervention, family support, and youth services. Directly comparable as a same-geography, same-population peer with overlapping service lines including counselling and community-based social services.
• Pacific Community Resources Society (PCRS): BC-based nonprofit providing youth, family, and community services across multiple Lower Mainland locations. Comparable as a multi-service social agency with government contracts, restorative justice programs, and similar mission-driven delivery model.
• Family Services of Greater Vancouver: Community partner of Touchstone providing family counselling, youth programs, and victim services across the Greater Vancouver region. Operates a similar nonprofit, open-access model targeting families and individuals in crisis, making it a directly comparable peer in scale and mission.
• Canadian Mental Health Association - Richmond (Pathways Clubhouse): Listed community partner providing community-based mental health supports in Richmond. Directly comparable as a same-geography mental health and wellness service provider with overlapping client populations and referral pathways.
• Boys and Girls Club of South Coast BC: Community partner delivering youth programming in Richmond including the 'School's Out' initiative. Comparable as a youth-focused nonprofit with overlapping after-school, leadership development, and recreational programming targeting similar demographics.
• Foundry Richmond: Provincial youth wellness centre operating in Richmond, providing integrated health and social services for young people aged 12-24. Touchstone lists Foundry as a Quick Link referral partner, and the organizations serve complementary roles within the same youth services ecosystem.

Regional players

• Vancouver Aboriginal Child & Family Services Society (VACFSS): BC-based delegated Indigenous child and family services agency providing MCFD-funded family preservation, guardianship, and cultural support. Comparable in MCFD-funded service model and mission focus, but serves a different (Indigenous) client population with culturally specific mandates.

Others

• Federation of Community Social Services of BC (FCSSBC): Touchstone is affiliated with this sector umbrella organization. FCSSBC represents community social service agencies in BC and provides advocacy, training, and collective bargaining, making it an adjacent ecosystem participant rather than a direct competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/Touchfam
• Facebookfacebook.com/TouchstoneFamilyAssociation
• Instagraminstagram.com/touchstonefamily
• LinkedInlinkedin.com/company/touchstone-family-association

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles16 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Touchstone Family Association