What Tunstall Vitaris does

Tunstall Vitaris is the French subsidiary of Tunstall Healthcare (founded 1957 in the UK) and is positioned as the N°1 provider of teleassistance (telecare) services in France, where it has operated for over 37 years. The company serves approximately 250,000 beneficiaries across three primary segments: individual seniors and their families, senior residences and inclusive housing facilities, and EHPADs/clinics/hospitals, plus French government departments through Delegation of Service Public (DSP) contracts. The core offering is a 24/7 emergency response and emotional support service (Anges Gardiens) anchored at the Creusot monitoring center, which handles 3.5 million calls and coordinates 50,000 home interventions per year.

The technology stack integrates 4G-compatible hardware (GPS watches with fall detection, environmental and refrigerator sensors, nurse call systems) with the proprietary Tunstall Cognitive Care® AI platform, which applies anomaly detection and predictive analytics to sensor data streams to identify early signs of health deterioration, malnutrition, and isolation. Nurse call systems for EHPADs add facility-grade modules including wander control, room security, and staff notification. Triple quality certification (AFRATA, ISO 9001, NF Service) is cited as unique in the French market.

The revenue model combines recurring subscription fees for telecare monitoring services, hardware sales (equipment amortized over 5-6 years), and installation/maintenance professional services. Go-to-market is sales-led through direct channels (website, customer portal, phone), a local agency network in departments such as Yvelines, Saône-et-Loire, and Pyrénées-Atlantiques, CCAS partnerships, and competitive DSP tenders for government contracts (multi-year, typically 5-year durations). Disclosed revenue is €25M for 2022 with 250 employees in France. The company is a wholly-owned subsidiary of Tunstall Healthcare, which itself operates across 19 countries serving over 5 million people globally.

Name

Tunstall Vitaris

Legal name

Tunstall Vitaris

Website

https://tunstall.fr

Company type

Private

Founded year

1957

Operating status

Operating

Headcount range

101–250 employees

Short description

Tunstall Vitaris is the French subsidiary of UK-founded Tunstall Healthcare and the N°1 teleassistance (telecare) provider in France, serving 250,000 individual seniors, senior residences, EHPADs/hospitals, and government departments through 24/7 monitoring services, GPS/fall-detection hardware, and the Tunstall Cognitive Care® AI platform.

Ownership category

akta.pro rank

Product category

Teleassistance and Connected Health Services

NAICS

Home Health Care Services (62161), Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Home Health Care Services (8082), Services-Health Services (8000)

akta.pro primary industry

Elderly/Frail & Assisted Living Connected Care (PERS/Fall Detection) (HLACAFAE)

akta.pro secondary industries

Geriatric, Frailty & Fall-Prevention Remote Monitoring (HLALAFAI), Safety Check-Ins, Wellness Calls & Monitoring (Non-Clinical) (HSABAAAG), 24/7 Nurse Line, Symptom Checker & Triage (Payer-Sponsored) (HLALACAB)

Keywords

• Telecare services
• Connected health solutions
• Elderly care monitoring
• Nurse call systems
• Personal emergency response

Headquarters

HQ city

Le Creusot

HQ country

France

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure, Supply Chain

Revenue model

1. Subscription services: Recurring subscription fees for telecare monitoring services. Includes access to 24/7 monitoring center, emergency response, and various service tiers.
2. Equipment sales: Sale of telecare hardware including connected watches, bracelets, sensors, fall detectors, and nurse call systems. Equipment amortization typically 5-6 years.
3. Installation and maintenance: Professional installation at customer homes and ongoing maintenance services bundled with subscription or sold separately.
4. Home security solutions: Sale and monitoring of home security devices including movement sensors, automatic alerts, and environmental monitoring systems.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

Tunstall Vitaris provides teleassistance and connected health solutions combining telecare hardware (GPS watches, fall detectors, environmental sensors), an AI-powered predictive analytics platform (Tunstall Cognitive Care®), and a 24/7 emergency monitoring center handling over 3.5 million calls annually. The company serves seniors living at home, senior residences, EHPADs/hospitals, and French government departments through subscription-based services and DSP contracts.

Product overview

Tunstall Vitaris is a leading provider of teleassistance and connected health solutions in France, offering a comprehensive ecosystem centered on its core Téléassistance service and Tunstall Cognitive Care® AI platform. The portfolio includes GPS watches with fall detection, nurse call systems for healthcare facilities, connected home sensors, emotional support services, and wandering control solutions for dementia patients. The company serves three main segments: individuals and families (particular clients), senior residences (résidences), and healthcare establishments (EHPADs, clinics, hospitals). Services operate through a 24/7 monitoring center (Centrale d'écoute du Creusot) with the 'Anges Gardiens' team handling millions of calls annually. The Libr'Alerte brand offers tailored consumer solutions while enterprise products include nurse call systems, patient tracking, and facility management tools.

Differentiator

Problem solved

Functional benefit

Products and services

• Téléassistance (Teleassistance Service) Core 24/7 remote assistance service for elderly and vulnerable people living at home, providing emergency response, fall handling, and continuous monitoring through a button, bracelet, or GPS watch connected to a 24/7 listening center.
• Montre GPS Connectée (Connected GPS Watch) GPS-enabled smartwatch for seniors with automatic fall detection and geolocation capabilities, enabling secure outdoor mobility with real-time location tracking and rapid response if the wearer becomes lost or falls.
• Appels infirmières (Nurse Call Systems) Wireless and wired nurse call systems for EHPADs, clinics, and hospitals, enabling patients to request assistance and staff to receive alerts and respond efficiently across rooms and shifts.
• Tunstall Cognitive Care® AI-powered predictive health platform combining artificial intelligence with home sensors to detect deteriorating health states, identify undiagnosed conditions, and trigger proactive interventions before adverse events occur.
• Libr'Alerte Tunstall Vitaris's teleassistance sub-brand offering tailored solutions for home security, domotics, fall management, social connection, and family communication for seniors, distributed through partner communes.
• Vente de matériel (Equipment Sales) Direct sale of telecare hardware including connected watches, bracelets, sensors, fall detectors, nurse call components, and 4G-compatible equipment replacing legacy 2G devices.
• Solutions pour les partenaires et collectivités (DSP Public Telecare Programs) Department-wide public telecare programs delivered under Delegation of Service Public contracts with French departments (e.g., Pyrénées-Atlantiques, Yvelines, Orne), bundling subscriptions, installation, maintenance, and 24/7 emergency response for department residents.

Quantifiable outcome

• Reduces ambulance calls by 33% (more than half reduction)
• +4 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• Département des YvelinescoreChannel Partner/ Reseller/ Distributor · 1 July 2023Renewed partnership with Yvelines Department and Agence AutonomY for 'Yvelines Ecoute Assistance' service since 1994. Fourth consecutive renewal, with Tunstall managing the service from July 2023.
• Département des Pyrénées-AtlantiquescoreChannel Partner/ Reseller/ Distributor · 5 May 2022Delegation of Service Public (DSP) contract won through competitive bidding for 'Le 64 Téléassistance' program. Tunstall manages subscriptions, installation, maintenance, and 24/7 emergency response for 5 years starting May 2022.
• BeWo UnternehmensgruppecoreStrategic or Co-development Partner · 1 March 2022Tunstall Healthcare acquired BeWo, a German telecare and emergency call services provider. The acquisition includes BeWo-Begleitet Wohnen GmbH, HausNotruf Service gGmbH, ServiceCall AG, and BeST Service & Technologie GmbH. This enabled Tunstall to establish its first emergency call center in Germany, supporting its European expansion strategy.
• Verifi (Oy verifi Ab)coreStrategic or Co-development PartnerTunstall Healthcare acquired Verifi, a Finnish alarm surveillance and camera monitoring services provider founded in 2003. The acquisition extends Tunstall's presence in Finland and provides access to Verifi's alarm control center in Vaasa for monitoring vulnerable individuals.
• ZainTechcoreStrategic or Co-development PartnerTunstall Healthcare partnered with ZainTech (digital unit of Zain Group) to provide remote patient monitoring services in the Middle East and North Africa region. The partnership combines ZainTech's cloud management and data security capabilities with Tunstall's integrated care platform for disease surveillance and chronic condition monitoring.
• ALOGIA GroupeminorStrategic or Co-development PartnerPartnership with ALOGIA Groupe (mission-driven company specialized in aging well at home since 2014) as part of the PRÉVENIR-ADAPTER-SÉCURISER-RECONNAÎTRE value chain initiative at the 82nd HLM Congress with housing social actors.
• ApaveminorStrategic or Co-development PartnerPartnership with Apave (150+ year international risk management group) for housing adaptation certifications and 'HS2 label' (Haute Sécurité Santé) as part of housing social sector collaboration.
• ASH EuropeminorChannel Partner/ Reseller/ DistributorPartnership with ASH Europe for senior equipment distribution to social housing, HLM, EHPAD, RPA, and hotels as part of comprehensive housing adaptation solutions.
• Département de l'OrneminorChannel Partner/ Reseller/ DistributorPartnership with Orne Department for home support and elderly care services, commitment to well-aging at home.
• GEIQ (Groupement d'Employeurs de l'Insertion et la Qualification)minorOthersTunstall is member of GEIQ of Bourgogne, co-created by the historical founder of Vitaris in 2012, dedicated to supporting people with disabilities in professional integration.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Legrand: Global French electrical and digital building infrastructure group with growing healthcare and assisted-living connected solutions, broadly overlapping with Tunstall's connected care offering but as part of a much wider building systems portfolio.
• Verisure: European-wide monitored security and home alarm provider with growing senior telecare and personal emergency response offerings, competing with Tunstall on home sensors, monitoring, and response across European markets including France.
• Philips Lifeline (now Connect America): One of the original PERS/telecare brands globally, offering monitored personal emergency response and senior monitoring solutions, providing a comparable international reference point for Tunstall's business model and scale.

Direct peers

• Bluelinea: French-listed provider of connected health and senior telecare solutions, including remote assistance platforms and predictive analytics, directly competing with Tunstall Vitaris in the B2B/B2G French elderly care market.
• SeniorAdom: French telecare and remote assistance operator providing 24/7 personal alarm and senior monitoring services, directly competing with Tunstall Vitaris in the same APA/PCH-funded French individual subscriber market.
• Présence Verte: Established French telecare association offering personal emergency response services and connected senior safety solutions, competing head-to-head with Tunstall Vitaris for individual subscribers and municipal contracts across France.
• Filien ADMR: French telecare service operated by the ADMR network, providing 24/7 personal emergency response and home safety monitoring, representing a significant direct competitor in the French teleassistance market.

Regional players

• Medical Guardian: Leading US personal emergency response and senior monitoring provider, serving as a relevant North American benchmark for Tunstall's subscription-based PERS business model and recurring revenue economics, though operating in a different geography.

Emerging players

• Essence Group: Israel-based provider of IoT-based connected care and PERS solutions targeting telecare operators and care providers, competing with Tunstall in next-generation sensor-based remote monitoring technology.
• CarePredict: US-based AI-driven elderly care platform using wearables and sensors for predictive health analytics, directly comparable to Tunstall Cognitive Care®'s AI-anomaly-detection approach and a potential disruptive entrant.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCguWXE6Pe5JHdbmPxe41UtA/featured
• LinkedInlinkedin.com/company/tunstall-france

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Tunstall Vitaris