Velky SRL

What Velky SRL does

Velky SRL is a privately held Argentine Contact Center and Business Process Outsourcing (BPO) provider, founded in 2016 and headquartered in Buenos Aires. The company delivers inbound and outbound calling, customer care, database management, commercial visit scheduling, market research, back-office support, and a 24x7 crisis and emergency hotline to enterprise clients across six verticals: telecommunications, financial entities, insurance, utilities, NGOs, and public administration. Services are sold consultatively and delivered through dedicated project teams with custom training, positioning Velky as an "end to end" business partner rather than a transactional call-center vendor.

The underlying technology stack centers on an IP telephony platform supporting outbound, inbound, CRM, IVR, reporting, monitoring, and recording, supplemented by a Business Intelligence and Big Data analytics layer that supplies real-time campaign and consumer-behavior data to agents. Velky has extended this base with an MK Digital (Digital Marketing) module that designs omnichannel communication strategies unifying all customer channels, and a specialized 24x7 crisis hotline staffed by agents trained via a partner Psychological Office specialized in crisis situations. The product portfolio is structured as a core Contact Center offering plus eight add-on modules, allowing clients to assemble bespoke service bundles.

Velky's revenue model is a sales-led managed-services business: customized, project-based engagements priced per scope, with no publicly disclosed pricing. The company relies on its website and direct inquiry forms as the primary marketing and lead-generation channels, and sells exclusively through direct enterprise engagement. The company has 19 employees, no disclosed funding, no known M&A activity, and no named customer logos in the source data.

Name

Velky SRL

Legal name

Velky SRL

Website

https://velky.com.ar

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

Velky SRL is a Buenos Aires-based Contact Center and BPO provider founded in 2016, offering inbound/outbound calling, customer care, omnichannel digital marketing, BI/Big Data analytics, and 24x7 crisis-hotline services to enterprise clients across telecom, financial, insurance, utilities, NGO, and public-administration verticals in Argentina.

Ownership category

akta.pro rank

Product category

Contact Center and BPO Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Management Services (8741), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

General Customer Service (Order/Account/Inquiries) (BPAAABAA), Channel/Partner Sales Support (Reseller Enablement, Deal Reg) (BPAAADAH), Billing, Payments & Account Administration Centers (BPAAAAAF)

Keywords

• Contact center services
• Business process outsourcing
• Customer relationship management
• Omnichannel communication
• Telemarketing services

Headquarters

HQ city

Buenos Aires

HQ country

Argentina

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Marketing or Sales

Revenue model

1. Contact Center/BPO Services: Managed services providing outbound and inbound call handling, customer service, lead generation, database management, and back-office support. Revenue generated through dedicated project contracts with enterprise clients across multiple industry verticals.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Velky SRL operates a Contact Center and BPO platform providing inbound and outbound calling, customer care, database management, commercial visit scheduling, market research, back office support, and a 24x7 crisis hotline. The offering is complemented by digital marketing (MK Digital) with omnichannel communication strategies and Business Intelligence & Big Data analytics. Services are delivered to enterprise clients through dedicated project teams with customized technical planning and training.

Product overview

Velky SRL offers a unified contact center and BPO platform with multiple integrated service modules. The core offering centers on Contact Center services including inbound/outbound calling and customer care. Additional modules include database management, commercial visit scheduling, market research, back office support, and 24/7 crisis management. The company also provides digital marketing services (MK Digital) with omnichannel communication capabilities and Business Intelligence & Big Data analytics. The technology infrastructure supports IP telephony with built-in CRM, IVR, reporting, monitoring, and recording capabilities.

Differentiator

Problem solved

Functional benefit

Products and services

• Contact Center
• Emisión de llamadas (Outbound Calling) Outbound calling service enabling proactive customer contact, telemarketing campaigns, and sales outreach for enterprise clients seeking customer acquisition and retention.
• Atención al Cliente (Customer Care) Customer care service providing first-line support, managing inquiries, incidents, complaints, technical support, and e-commerce assistance as an integrated extension of the client's business.
• Gestión de Base de Datos (Database Management) Database management and telemarketing service that maintains updated client files through direct verification, improving marketing direct response rates and enabling better consumer segmentation.
• Concertación de visitas comerciales (Commercial Visit Scheduling) Commercial visit scheduling service that qualifies leads and books appointments to improve sales team productivity and reduce cold visit costs.
• Investigación de mercados (Market Research) Market research service providing competitive intelligence and customer insight to help clients anticipate market needs and obtain sustainable competitive advantage.
• Back Office Administrative support service covering email management, chat support, CRM management, and ticketing operations, allowing clients to focus on their core business.
• Crisis y emergencias (Crisis and Emergencies) 24x7 emergency crisis hotline service with predefined protocols, activating immediate customer care response with agents trained in Customer Care and crisis management techniques in partnership with a specialized psychological office.
• MK Digital (Marketing Digital) Digital marketing and omnichannel communication service integrating all channels into a unified strategy, providing integrated user experiences across digital touchpoints.
• Business Intelligence & Big Data Analytics and data intelligence service providing real-time campaign data and consumer behavior insights to optimize conversion ratios and improve targeting decisions.

Quantifiable outcome

• Increased conversion rates through precise timing and personalized customer contact
• +2 more outcomes

Segments6 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

One partnership is on record.

• Psychological Office Specialized in Crisis SituationsminorImplementation/ SI/ Consulting PartnerPartner psychological office provides specialized crisis management training for Velky agents handling crisis and emergency services. The partnership ensures proper techniques in Customer Care and Crisis management for the 24x7 crisis hotline service.

Scale indicators1 record

Recent moves5 records

Expansion highlights4 records

Direct peers

• Teleperformance: Global BPO and customer experience leader with established Argentina operations delivering omnichannel customer care, sales, and technical support. Competes head-to-head with Velky in telecom, financial services, and utilities CX outsourcing.
• IGT Solutions: BPO and customer experience provider with nearshore delivery in Argentina and Latin America serving travel, telecom, banking, and insurance clients. Comparable to Velky in CRM-integrated customer care, back-office, and analytics-attached CX work.
• Atento: One of the largest contact center and BPO providers in Latin America, with significant operations in Argentina serving telecom, financial, and consumer verticals. Directly comparable to Velky across inbound/outbound, customer care, and back-office services, but at materially larger scale.

Regional players

• Konecta: Spain-based BPO and CX leader with a strong Latin America footprint including Argentina operations, serving telco, banking, energy, and retail clients. Compares to Velky on omnichannel customer care, sales, and digital CX, with deeper regional scale.
• Apex America: Argentina-headquartered contact center and BPO provider focused on customer experience, technical support, and back-office services for telecom, financial services, and consumer brands. Direct Argentina-based peer to Velky with overlapping verticals and service mix.

Broad incumbents

• Foundever: Global CX and BPO provider (formerly Sitel/IBEX) with end-to-end customer experience, sales, and back-office services. Directly comparable to Velky's contact center + back-office + omnichannel portfolio, scaled across multiple geographies.
• Majorel: International customer experience and BPO company with strong presence across EMEA, the Americas, and Asia. Overlaps with Velky in voice, digital CX, and analytics-driven customer engagement for telco, financial, and consumer clients.
• Concentrix: Global customer experience and BPO major with broad omnichannel capabilities including voice, digital, analytics, and AI. Overlaps with Velky's full-stack contact center + digital marketing + analytics positioning, but at significantly greater scale and geographic reach.
• Startek: Global customer experience and digital transformation BPO providing omnichannel customer care, sales, and back-office services. Comparable to Velky in serving telecom, financial, and consumer verticals, but with much larger global delivery capacity.
• TTEC: Large global CX and digital customer-acquisition BPO with omnichannel, analytics, and technology-enabled services. Compares to Velky on integrated customer care, sales, and CX-analytics offerings, but serves much larger enterprise contracts.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/velky-srl

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Velky SRL