Veterans First Consulting

What Veterans First Consulting does

Veterans First Consulting Pty Ltd is an Australian private professional services firm that acts as an independent advocacy group for current and former Australian Defence Force (ADF) members pursuing Department of Veterans' Affairs (DVA) claims. Founded and co-led by veteran Kevin Chapman and operator Tom Kliese, the firm is headquartered in Ashmore, Queensland, and provides start-to-finish DVA claims management covering initial liability claims, permanent impairment claims, incapacity claims, veteran payments, and appeals before the Veterans' Review Board and Administrative Appeals Tribunal, plus supplementary services such as Gold and White Card applications, claim reassessments, transport and reimbursement claims, household services claims, and after-claim treatment and rehabilitation.

The firm operates a sales-led, virtual-consultation model that enables national service delivery without physical office visits, supported by location-specific pages for 12 major Australian cities and defence establishments. Its underlying technology is essentially a web platform for intake, scheduling and content (DVA Payout Calculator, Glossary of Terms, FAQs, Veteran Wellness Index research publication), with no proprietary software or AI disclosed. The team comprises many former DVA staff whose regulatory and procedural expertise is the stated core differentiator, alongside other veterans who understand client experiences firsthand.

Revenue is generated on a no-win-no-fee professional services basis: zero upfront fees, with clients paying a single lifetime fee only on successful claims, subject to a fee cap. The firm self-identifies as Australia's largest and highest-rated DVA advocacy group, citing 9,000+ veterans helped cumulatively, 650+ five-star Google reviews, and an 80+ person team. There is no public listing, no disclosed funding, no parent company, and no acquisitions in the available record.

Name

Veterans First Consulting

Legal name

Veterans First Consulting Pty Ltd

Website

https://veteransfirstconsulting.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Australia-based private DVA claims advocacy firm providing start-to-finish Department of Veterans' Affairs claims management for current and former ADF members, including liability, impairment, incapacity, payments and appeals, on a no-win-no-fee basis via virtual consultations.

Ownership category

akta.pro rank

Product category

Veterans Advocacy Services

NAICS

Legal Services (5411)

SIC

Services-Legal Services (8111)

akta.pro primary industry

Claims Advocacy & Loss Recovery Services (FSAEADAH)

akta.pro secondary industry

Veterans & Military Family Benefits Administration (BPAIAKAI)

Keywords

• DVA claims advocacy
• Veteran benefits consulting
• Veterans advocacy services
• DVA compensation claims
• Veteran entitlements support

Headquarters

HQ city

Ashmore

HQ country

Australia

HQ region

Oceania

Offices12 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others

Revenue model

1. Professional Services - DVA Claims Advocacy: Professional advocacy service for DVA claims with no win, no fee guarantee. Charges zero upfront fees or hidden fees. Single lifetime fee covering all successful claims, protected by a fee cap guarantee. Clients only pay when claims are successful.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Veterans First Consulting is Australia's largest independent DVA claims advocacy group, providing start-to-finish management of Department of Veterans' Affairs claims for current and former Australian Defence Force members. Services include initial liability claims, permanent impairment claims, incapacity claims, veteran payments, and appeals before the Veterans' Review Board and Administrative Review Tribunal, delivered virtually across Australia on a no-win, no-fee basis with a fee cap guarantee on successful claims.

Product overview

Veterans First Consulting offers a comprehensive suite of DVA claims management services as a single unified service offering. The core portfolio includes five primary service modules: Initial Liability Claims, Permanent Impairment Claims, Incapacity Claims, Veteran Payments, and Appeals and Veterans' Review Board. These are complemented by additional services such as Gold & White Card Applications, Claim Reassessments, and After-Claim Treatment & Rehabilitation. The company also provides self-service digital tools including a DVA Payout Calculator, Glossary of Terms, FAQs, and the Veteran Wellness Index research publication. All services are delivered through virtual consultations with no in-person office visits required, and the company provides start-to-finish claims management including paperwork, appointments, and DVA communication.

Differentiator

Problem solved

Functional benefit

Products and services

• Initial Liability Claims Advocacy service that helps veterans gather all medical and legal documents required by the Department of Veterans' Affairs (DVA) to accept liability for a service-related injury or illness, forming the first step to receiving DVA compensation, treatment, and ongoing support.
• Permanent Impairment Claims
• Incapacity Claims
• Veteran Payments
• Appeals and Veterans' Review Board
• Additional DVA Services

Quantifiable outcome

• 9,000+ veterans helped to secure full entitlements for service-related injuries and illnesses
• +2 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Five partnerships are on record, tiered core and minor.

• Veteran Community Initiatives and CharitiescoreOthersVeterans First Consulting contributes to veteran initiatives providing essential aid, housing support, mental health care, animal-assisted therapy and more. Community programs are a top priority for the company, extending beyond claims and compensation to give back tangibly.
• DVA-Approved Healthcare ProviderscoreStrategic or Co-development PartnerEstablished relationships with DVA-approved healthcare providers across Australia including medical providers familiar with service-related conditions. Helps veterans access medical care while claims are being processed and ensures documentation aligns with DVA regulations.
• Australian Institute of Company Directors (AICD)minorOthersCompany maintains AICD membership indicated by certification badge on website footer.
• Berkley Insurance AustraliaminorOthersProfessional indemnity insurance coverage indicated by certification badge on website footer.
• Ex-Service Organisations (ESOs)minorChannel Partner/ Reseller/ DistributorCompared to free advocacy through RSL WA. While ESOs offer free support, Veterans First provides professional paid advocacy with former DVA delegates. Different service model serving the same veteran community.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Regional players

• Hill & Ponton: US veterans disability law firm representing clients in VA claims and appeals. Comparable international peer with the same fee structure (no recovery, no fee) and target customer (veterans pursuing benefits entitlements).
• Bergmann & Moore: US law firm specialising in veterans disability and benefits claims before the VA. Operates an analogous 'no win, no fee' advocacy model for a different (US) veterans system, making it a strong international business-model comparable.
• Chisholm Chisholm & Kilpatrick: US veterans benefits law firm focused on VA disability compensation, appeals, and related claims. Closest international counterpart to VFC in terms of end-to-end DVA/VA-equivalent claim lifecycle management.

Others

• Mates4Mates: Australian veteran support organisation delivering physical rehabilitation, mental health, and social support services to ADF veterans and families. Comparable in targeting the same veteran segment, though focused on rehabilitation rather than DVA claims.
• Legacy Australia: Australian welfare organisation supporting the families of deceased veterans. Thematically adjacent — same veteran community — but focuses on bereaved-family support rather than active DVA claims, making it a community-level comparable rather than a direct competitor.
• Defence Health: Australian not-for-profit health insurer restricted to ADF members, veterans, and their families. Adjacent ecosystem participant whose member base overlaps heavily with VFC's customer segment, with potential partnership/distribution synergies.
• Soldier On Australia: Australian veteran support organisation providing wellbeing, employment, and rehabilitation services to current and ex-ADF members. Overlaps with VFC in serving the same veteran customer base with complementary (not claims-specific) offerings.
• Bravery Trust: Australian charity providing financial counselling and hardship support to veterans and families. Adjacent to VFC's incapacity/veteran payments claims work, addressing the same financial vulnerability the company seeks to resolve through DVA entitlements.

Broad incumbents

• Open Arms – Veterans & Families Counselling: Australian Government-funded counselling and mental health service for veterans and families. Represents the government-funded incumbent on the mental-health-related claims side that VFC's Veteran Payments service helps veterans navigate.
• RSL Australia: Returned and Services League of Australia is the country's largest ex-service organisation and offers free advocacy and welfare support to veterans. It is the most direct 'free alternative' competing with VFC's paid advocacy model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/veterans-first-consulting

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Veterans First Consulting