What Voice Soft Solutions Pvt does

Voice Soft Solutions Pvt Ltd is a privately held business process outsourcing (BPO) company founded in 2007 and headquartered in Hyderabad, India. The firm delivers inbound and outbound call center services and back-office processing to Australian businesses, with stated focus on helping clients acquire, retain, and grow their customers. Service delivery is supported by a proprietary Customer Relationship Management (CRM) system developed in-house, which is designed to integrate bidirectionally with client systems so that information flows seamlessly between Voice Soft and its customers.

The company's revenue model is managed-services-based: pricing is quote-driven and tailored to client scope rather than publicly listed, and each engagement is staffed with a dedicated Account Manager who reports back to the client on an hourly basis. Its go-to-market is sales-led and relationship-based, targeting Australian enterprise and mid-market buyers through direct outreach rather than digital or channel-led demand generation. Voice Soft also operates a regional sales and contact presence in Australia (separate phone line +61 266995981) to support cross-border client engagement from its Indian delivery base.

Voice Soft is bootstrapped with no disclosed funding rounds, parent company, acquisitions, or institutional investors. Headcount is approximately 12 employees, the leadership team is not publicly identified, and no certifications, patents, or AI/ML capabilities are disclosed. The firm has sustained operations for 17+ years serving a single primary geography (Australia) under the founder-owned structure, suggesting a stable but small-scale niche operator rather than a high-growth BPO.

Name

Voice Soft Solutions Pvt

Legal name

Voice Soft Solutions Pvt Ltd

Website

https://voicesoftsolutions.com

Company type

Private

Founded year

2007

Operating status

Operating

Headcount range

11–50 employees

Short description

Voice Soft Solutions is an India-based BPO founded in 2007 that provides inbound/outbound call center and back office services to Australian businesses via a proprietary in-house CRM system.

Ownership category

akta.pro rank

Product category

Business Process Outsourcing

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Management Services (8741), Services-Help Supply Services (7363)

akta.pro primary industry

Sales Support & Customer Retention (Upsell, Win-back, Loyalty) (BPAAABAB)

akta.pro secondary industry

General Customer Service (Order/Account/Inquiries) (BPAAABAA)

Keywords

• Call center outsourcing
• Back office services
• Business process outsourcing
• Inbound call handling
• Customer acquisition services

Headquarters

HQ city

Hyderabad

HQ country

India

HQ region

Asia

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. BPO Services Revenue: Voice Soft Solutions generates revenue through business process outsourcing contracts with Australian companies. They provide call center services (inbound and outbound calls) and back office solutions on a contractual basis. The revenue model appears to be primarily contract-based managed services with dedicated account management, allowing clients to outsource as little or as much of their sales/support process as required.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels1 record

Core offering

Voice Soft Solutions is a business process outsourcing (BPO) company that partners with Australian businesses to deliver call center solutions (inbound and outbound call management) and back office processing. The company helps clients acquire, retain, and grow their customers through dedicated Account Managers and a proprietary CRM system that integrates with client systems for seamless information exchange.

Product overview

Voice Soft Solutions is a BPO company offering a unified portfolio of call center and back office outsourcing services to Australian businesses. The core offerings include inbound and outbound call management solutions and back office processing, supported by a proprietary CRM system that enables integration with client systems. The services are designed to help companies acquire, retain, and grow their customers while reducing operational costs.

Differentiator

Problem solved

Functional benefit

Products and services

• Call Center Solutions Inbound and outbound call management services for Australian businesses, handling customer acquisition, customer retention, customer support, and sales outreach functions on behalf of clients.
• Back Office Solutions Back office processing and administrative support services that complement call center operations, providing complete business process outsourcing for Australian clients.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Scale indicators3 records

Recent moves3 records

Expansion highlights3 records

Direct peers

• IBEX: Offshore contact center BPO with significant operations serving Australian clients through outsourced voice and back-office work. Directly comparable in delivery model and target customer segment.
• Startek: Global BPO providing inbound/outbound customer management and back-office support, with India and Philippines delivery serving Australia-Pacific clients. Same service portfolio as Voice Soft with mid-tier scale.
• Firstsource Solutions: India-headquartered BPO serving global customers across banking, healthcare, and communications with voice and back-office services. Closely comparable business model, scale, and customer-acquisition/retention value proposition to Voice Soft.
• Probe Group: Australian-headquartered customer experience outsourcer with onshore and offshore (including India/Philippines) delivery. The most direct mid-market comparable in the Australian BPO market, offering identical call center and back-office services.

Broad incumbents

• Genpact: Global professional services and BPO firm headquartered near Voice Soft's Hyderabad office. Operates massive India-based delivery centers serving enterprise clients worldwide including Australia — direct overlap in BPO service lines but at vastly greater scale and breadth.
• Concentrix: Global customer experience BPO with significant India delivery footprint serving Australian and Asia-Pacific clients. Offers inbound/outbound voice and back-office services identical to Voice Soft's portfolio, but with enterprise-grade scale, certifications, and multi-region delivery.
• Foundever (formerly Sitel): Large global CX outsourcer offering voice, digital, and back-office services with India delivery. Competes with Voice Soft in Australian-outsourced BPO programs but at significantly greater scale and with broader capability.
• Datacom: Australia/NZ-headquartered IT and BPO services firm with contact center and back-office offerings serving enterprise and government clients. Provides a regional scaled alternative for Voice Soft's target Australian customers.

Regional players

• OfficePartners: Australian-focused BPO offering inbound/outbound call center and back-office services from offshore delivery locations. Highly comparable business model to Voice Soft but positioned as an onshore-branded Australian BPO rather than India-headquartered.

Others

• Teleperformance:

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/voice-soft-solutions-pvt

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Voice Soft Solutions Pvt