Name

Webim.ru

Legal name

OOO «VEBIM.RU» (ООО «ВЕБИМ.РУ»)

Website

https://webim.ru

Company type

Private

Founded year

2008

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Customer Communication Platform

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Contact Center (CCaaS) & Customer Engagement Voice (HDAIAHAF)

akta.pro secondary industries

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC), Workplace Automation & Self-Service (RPA for IT, Chatbots, Virtual Agents) (BPAEAIAI), Unified Communications & Contact Center for Workplace (UCaaS/VoIP, Meeting Rooms) (BPAEAIAE)

Keywords

• Omnichannel chat platform
• Live chat software
• Customer communication platform
• Chatbot automation
• Mobile chat SDK

Headquarters

HQ city

Saint Petersburg

HQ country

Russia

HQ region

Europe

Offices4 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Software Licensing (SaaS Subscription): Webim operates primarily as a subscription/SaaS model where customers pay recurring license fees based on tier and operator count. The license grants access to the Webim platform including chat widget, operator workspace, channel integrations, and analytics. Licenses are sold per operator seat with tiered pricing: Free (1 operator), Start (up to 5 operators), Business (unlimited operators), and Corporate (custom). On-premise deployments are available for enterprise clients at custom pricing.
2. On-Premise and Custom Development Services: Enterprise clients such as Tinkoff Bank receive dedicated on-premise deployments with custom design and functionality. The company also offers custom chatbot development and bespoke platform modifications as paid services.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

Webim is a Russian omnichannel customer communication platform that consolidates 13+ text channels (website chat, mobile app, WhatsApp, Telegram, Viber, MAX, VK, Odnoklassniki, Avito, LINE, Apple Messages for Business, Email) into a single operator workspace with unified conversation history. The platform includes embeddable website chat widgets, mobile SDKs for iOS/Android, scenario-based and AI-powered chatbots (Smart Bot, Scenario Bot, Prompt Bot), a CRM-integrated operator workspace, cross-channel analytics, and optional on-premise deployment for large enterprises.

Product overview

Webim.ru is a Russian omnichannel customer communication platform providing a unified solution that consolidates customer interactions from 13+ text channels including website chat, mobile app chat (via SDK), messengers (WhatsApp, Telegram, Viber, MAX), social networks (VK, Одноклассники), Avito, and LINE into a single operator workspace. The core platform consists of the Webim Omnichannel Platform with its website chat widget and Mobile SDK, supported by operator applications for web, desktop (macOS), and mobile (iOS/Android). AI-powered capabilities include Smart Bot for automated 24/7 query handling, Scenario Bot for flow-based automation, and Prompt Bot for operator assistance. Additional modules cover CRM integrations (Zendesk, amoCRM, Creatio, Siebel), analytics (Statistics v2 with ClickHouse), and enterprise deployment options (On-Premise). The platform offers tiered pricing: Free (1 operator), Starter (650₽/month, up to 5 operators), Business (2,250₽/month, unlimited operators), and Corporate (custom pricing) plans.

Differentiator

Problem solved

Functional benefit

Products and services

• Webim Omnichannel Platform

Quantifiable outcome

• Lead-to-customer conversion increases by 82%
• +6 more outcomes

Named customers40 records

Segments9 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration25 records

AI capability4 records

Feature10 records

Partnerships

14 partnerships are on record, tiered core and major.

• MAXcoreTechnology or IntegrationMAX is a Russian messenger integrated into Webim's platform as a communication channel. Webim has a dedicated integration with MAX, and the Webim channel in MAX is referenced as a notable integration partner (WEBIM В МАХ). Integration enables operators to receive and respond to MAX messages within the Webim operator workspace.
• SevenTechcoreTechnology or IntegrationSevenTech is a communication platform (whatsapp business API provider) integrated into Webim. SevenTech provides access to channels including SMS, Viber, VK, Odnoklassniki, WhatsApp, and Push notifications. Available since Webim v10.5. Webim connects to the SevenTech API for channel integration.
• Apple Messages for BusinesscoreTechnology or IntegrationWebim is officially registered as a Customer Service Platform (CSP) for Apple Messages for Business. Businesses can register as a brand and use Webim as their messaging platform. Supports Rich Links, List Picker, Time Picker, Keyboard extension, and Apple Pay in-chat payments.
• WhatsApp Business API (via SevenTech, 360Dialog, GupShup)coreTechnology or IntegrationWhatsApp Business API is integrated via multiple official BSP (Business Solution Providers): SevenTech, 360Dialog, and GupShup. Each provider has its own terms and API configuration. Webim supports WhatsApp as a channel on the Business and Corporate plans, enabling interactive messages and button-based responses.
• TelegramcoreTechnology or IntegrationTelegram is natively integrated as a communication channel in Webim. Operators can receive and respond to Telegram messages from the unified Webim workspace. Integration uses Telegram Bot API.
• VK (VKontakte)coreTechnology or IntegrationVK (Russian social network) is natively integrated as a communication channel. Customers can contact businesses through VK messages, which are routed to the Webim operator workspace with full message management (quote, edit, delete).
• Odnoklassniki (OK)coreTechnology or IntegrationOdnoklassniki (OK.ru), a major Russian social network, is integrated as a communication channel in Webim. Operators can manage OK conversations from the unified Webim workspace.
• VibercoreTechnology or IntegrationViber messenger is integrated as a communication channel. Operators can receive and respond to Viber messages from the Webim operator workspace.
• LINEcoreTechnology or IntegrationLINE messenger is integrated as a communication channel in Webim. Requires LINE official account setup and channel access token configuration. Operators can manage LINE conversations from the unified workspace.
• AvitocoreTechnology or IntegrationAvito (Russian classifieds and marketplace platform) is integrated as a communication channel in Webim, enabling businesses to manage Avito customer messages alongside other channels.
• ZendeskmajorTechnology or IntegrationZendesk is a widely-used customer support SaaS integrated with Webim. When an operator ends a chat, one button click creates a ticket in Zendesk. Visitor contact data and chat transcripts are saved in Zendesk. Integration requires Zendesk API token setup in Webim control panel.
• amoCRMmajorTechnology or IntegrationamoCRM is a popular Russian CRM integrated with Webim. When a dialog begins, Webim registers the visitor in amoCRM with contact details. Upon dialog completion, chat transcripts are saved in amoCRM notes. Integration is configured through Webim control panel with credentials from the amoMarket developer portal.
• Creatio CRM (formerly bpmonline)majorTechnology or IntegrationCreatio (formerly bpmonline) is integrated with Webim via iframe embedding of the Webim Control Panel within the CRM. Available as a paid tariff option and requires custom setup by Webim staff. Provides dialog history, visitor list, and direct Webim panel access within the CRM interface.
• Oracle Siebel CRMmajorTechnology or IntegrationOracle Siebel CRM integration with Webim is available as a custom paid development. Siebel embeds Webim's operator workspace via iframe, with data exchange via postMessage and SOAP protocol at the backend level. Custom WSDL specification is agreed with the client.

Scale indicators6 records

Recent moves6 records

Expansion highlights6 records

Emerging players

• Callibri: Russian conversational marketing and chat platform focused on lead capture, callbacks, and website messaging; overlaps with Webim's website chat and pre-sales use cases for SMB and mid-market.
• amoCRM: Leading Russian CRM with built-in chat, messenger, and social integrations; both a Webim integration partner and a partial competitor as customers evaluate amoCRM's native chat versus Webim's best-of-breed chat layer.
• Chat2Desk: Russian and CIS omnichannel messaging platform consolidating website, messengers, and social channels into a single agent workspace; competes with Webim in the same SMB and mid-market Russian customer-support segment.

Broad incumbents

• Freshchat (Freshworks): Part of Freshworks' CX suite, Freshchat provides omnichannel messaging and AI agent capabilities; competes with Webim for mid-market omnichannel messaging and represents the broader CRM-suite competitive threat.
• Zendesk: Global customer support and CX suite whose Zendesk Chat and Sunshine Conversations products overlap with Webim's omnichannel chat; a primary Western incumbent in enterprise CX and an existing Webim integration partner.
• Intercom: Global AI-first customer communications platform combining live chat, messengers, help center, and Fin AI agents; sets the functional benchmark for the conversational AI capabilities Webim is investing in.

Direct peers

• Jivo (JivoSite): Long-established Russian live chat and omnichannel messaging platform serving SMBs and enterprises across websites, messengers, and social networks; directly competes with Webim on channel breadth and Russian enterprise wins.
• LiveChat: Publicly listed live chat and helpdesk SaaS offering website chat, messenger integrations, and a chatbot product; comparable to Webim in channel coverage, target SMB/mid-market, and SaaS pricing model.
• Carrot Quest: Russian direct competitor offering live chat, chatbots, and a customer data platform for SMBs and mid-market; the most direct functional analog to Webim's text-based omnichannel chat in the Russian market.
• Usedesk: Russian and CIS-focused omnichannel helpdesk and customer support platform with messenger, social, and chat integrations; competes with Webim for the same Russian mid-market and enterprise contact-center wallet.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/webim-ru

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Webim.ru