Webster & Sons Plumbing, Inc.

What Webster & Sons Plumbing, Inc. does

Webster & Sons Plumbing, Inc. is a privately held, family-owned plumbing contractor founded in 1994 and headquartered at 105 East Bodenhamer Street, Kernersville, North Carolina, with a secondary office in Winston-Salem, NC. The company provides plumbing installation, repair, and maintenance services to residential, commercial, industrial, and new construction customers across the NC Triad region, including Greensboro, Clemmons, Lewisville, King, Oak Ridge, Summerfield, Walnut Cove, Mt. Airy, Lexington, Walburg, and Thomasville. Its service catalog spans emergency plumbing response (available 24/7), faucet and fixture repair, drain cleaning, water heater installation and repair, well pump and septic tank work, leak detection, and new construction plumbing. The firm holds NC License #32541, is BBB accredited, and operates as an American Standard Customer Care Dealer.

The company employs roughly 5 people and operates a direct-to-consumer service model with no proprietary technology platform; service delivery relies on standard commercial plumbing equipment and in-person dispatch. Revenue is generated on a one-time, job-scoped basis through quoted pricing, with a 10% senior citizen discount offered as a goodwill mechanism. Customer acquisition is driven primarily by word-of-mouth referrals, the company website, and inbound phone calls, with no formal digital marketing infrastructure documented. The business is privately held with no disclosed external investors, funding rounds, or M&A activity, functioning as an owner-operated local service contractor with modest switching-cost advantages derived from long-tenured customer relationships.

There are no apps, APIs, software products, or AI/ML capabilities associated with the company; technology is limited to a basic website, a Yahoo-hosted email address, and conventional plumbing tools. The competitive positioning rests on local reputation accumulated over three decades, BBB accreditation, the American Standard dealer relationship, and 24/7 emergency availability rather than on technology differentiation. The company is structured as a small-scale, geographically bounded service business with limited publicly observable financial signals.

Name

Webster & Sons Plumbing, Inc.

Legal name

Webster & Sons Plumbing, Inc.

Website

https://webstersplumbing.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

1–10 employees

Short description

Webster & Sons Plumbing, Inc. is a family-owned plumbing contractor founded in 1994, serving residential, commercial, industrial, and new construction customers across the North Carolina Triad region from offices in Kernersville and Winston-Salem, with 24/7 emergency service available.

Ownership category

akta.pro rank

Product category

Plumbing Services

NAICS

Plumbing, Heating, and Air-Conditioning Contractors (23822)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Plumbing Installation, Service & Repair (IMAIABAB)

akta.pro secondary industries

Residential Plumbing Fixture Installation & Repair (HSAOAAAA), Pipe Installation, Repair & Repiping (HSAOAAAB), Leak Detection & Pipe Repair (HSAOAAAC), Emergency Commercial Plumbing Response (HSAOAMAL)

Keywords

• Residential plumbing services
• Commercial plumbing installation
• Emergency plumbing repair
• Drain cleaning services
• Water heater repair

Headquarters

HQ city

Kernersville

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Supply Chain, Others

Revenue model

1. Plumbing Service Fees: Revenue generated from residential and commercial plumbing service calls including repairs, installations, and emergency services. Services are priced individually based on job scope with quoted pricing for larger projects.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Webster & Sons Plumbing, Inc. is a licensed plumbing contractor delivering residential, commercial, industrial, and new construction plumbing services across the North Carolina Triad region. Service offerings include 24/7 emergency plumbing repair, faucet and fixture installation, drain cleaning, water heater and well pump repair, septic tank service, leaking or frozen pipe repair, and bathroom/kitchen plumbing fixture work. The company is BBB Accredited, an American Standard Customer Care Dealer, and offers a 10% senior citizen discount.

Product overview

Webster & Sons Plumbing, Inc. is a plumbing service company offering a unified set of services rather than a platform-plus-modules architecture. The company's service portfolio consists of three interconnected service lines: Residential Plumbing Services (covering emergency repairs, new installations, septic/well pump work, water heaters, and fixture repairs), Commercial/Industrial Plumbing Services (covering installation and repairs for commercial and industrial facilities), and New Construction Plumbing Services (covering plumbing installation for new residential and commercial builds). All services are delivered through the company's licensed plumbers with over 30 years of experience, with a 10% senior citizen discount available and 24/7 emergency service support across the NC Triad region.

Differentiator

Problem solved

Functional benefit

Products and services

• Residential Plumbing Services
• Commercial and Industrial Plumbing Services
• New Construction Plumbing Services
• 24/7 Emergency Plumbing Services

Quantifiable outcome

• Emergency response - leak fixed within 48 minutes of detection

Named customers6 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

One partnership is on record.

• American StandardminorChannel Partner/ Reseller/ DistributorWebster & Sons Plumbing is an American Standard Customer Care Dealer, providing installation and repair services for American Standard plumbing products.

Scale indicators2 records

Recent moves5 records

Expansion highlights4 records

Regional players

• Len The Plumber: Regional plumbing service company serving the Mid-Atlantic. Highly comparable operating model — licensed residential and commercial plumbing, drain cleaning, water heater service, and 24/7 emergency response — but serves a different geography.
• Michael & Son Services: Southeast US-based residential plumbing, electrical, and HVAC service provider with strong local brand presence. Similar owner-operator heritage and service mix, including emergency response, but broader trade coverage and larger scale within the Southeast.

Others

• HomeServe USA: Home repair services and warranty provider that connects policyholders with local plumbing contractors. Adjacent to Webster & Sons because it shapes customer expectations and routes emergency plumbing demand to network contractors.
• American Standard Brands: Plumbing fixtures manufacturer of which Webster & Sons is a Customer Care Dealer. Relevant as a partner and supplier rather than a competitor, and a potential lever for lead flow and brand association.

Broad incumbents

• Roto-Rooter: Iconic national plumbing and drain cleaning service with strong brand recognition and 24/7 emergency availability. Overlaps with Webster & Sons on residential and commercial plumbing and drain cleaning, but operates at vastly greater scale across the entire US.
• ARS / Rescue Rooter: Large multi-state residential plumbing, HVAC, and drain service operator with strong emergency response positioning. Comparable in service breadth and 24/7 availability but at far greater scale and geographic footprint.
• Neighborly (The Dwyer Group): Parent company of multiple home services franchises including Mr. Rooter and Benjamin Franklin Plumbing. Comparable as the dominant franchisor shaping competitive dynamics in residential plumbing services.

Direct peers

• Benjamin Franklin Plumbing: National franchised plumbing brand under Neighborly focused on on-time, professional residential plumbing service. Direct competitor in residential repair, replacement, and emergency response; same core service mix and customer segment as Webster & Sons.
• 1-800-Plumber + Air: Nationally franchised residential and commercial plumbing and HVAC service brand. Directly comparable in service mix (plumbing repair, installation, emergency) and target customer (homeowners and small businesses), competing for the same job types.
• Mr. Rooter Plumbing: Nationally franchised residential and commercial plumbing service brand under Neighborly. Directly comparable as a full-service plumbing contractor offering repair, installation, and emergency service to homeowners — the same customer base Webster & Sons serves, but with vastly broader scale and brand recognition.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/webster-&-sons-plumbing-inc.

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Webster & Sons Plumbing, Inc.