Yunes 🇮🇹

What Yunes 🇮🇹 does

Yunes is an Italian-market CRM and VOIP platform brand operated by Swissvoip SA, a privately held Swiss parent entity. Founded in October 2022 with an initial investment exceeding €1.5 million, Yunes targets Italian call centers, sales agencies, and multi-location enterprises with an integrated telesales and telemarketing solution designed to replace the patchwork of separate CRM, dialer, and telephony tools that smaller operators typically stitch together. Headcount is approximately 5 employees and the operation is concentrated in the Italian-speaking market despite English and German language support on the website.

The platform is a cloud-based web application that combines lead management, predictive dialing, IVR with multi-language speech synthesis, real-time operator monitoring, hierarchical branch management, customizable workflow automation, contract and document management, commission calculations, and KPI/statistics reporting. It sells across a tiered SaaS ladder: a free Call Center tier, CRM Leads (€299/month), CRM Startup (€399/month), CRM Premium (€699/month), and a custom-priced CRM Enterprise. Optional add-on modules are priced individually, including IVR, branches management, HR, commission management, leads management, and wallboards. Complementary products include the Swissphone free VoIP softphone, the Yunes Agent Desktop application, a €29.90/month Centralino & IVR standalone offering, and an Agenda product for multi-agent appointment booking.

The commercial model combines product-led growth via the free tier and free downloads, with sales-assisted conversion for Premium and Enterprise plans. Distribution is direct via the yunes.it website, supplemented by social media presence (Facebook, Instagram, LinkedIn) and earned media coverage in Italian outlets (ANSA, Il Mattino, Il Riformista, TPI, Impresa Italiana). The company claims 'thousands of companies' use the platform, with 13 SMB call center and telecom logos displayed publicly (MSW, Cafcom, 2BFast, Teamwork, Freecontact, Supernova, Start, Rec, Sirent, Phoenix Communication, AG Communication, Royal, Onepoint). No institutional venture capital backing, M&A, or geographic expansion beyond Italian-market branding has been disclosed.

Name

Yunes 🇮🇹

Legal name

SWISSVOIP SA

Website

https://yunes.it

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

1–10 employees

Short description

Yunes is an Italian-market cloud CRM and VOIP platform that provides integrated lead management, predictive dialing, IVR, real-time operator monitoring, workflow automation, and multi-branch management for Italian call centers, sales agencies, and small multi-location enterprises. It is operated by Swissvoip SA.

Ownership category

akta.pro rank

Product category

Cloud CRM and VOIP Software

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Prepackaged Software (7372), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Customer Service, Support & Contact Center CRM (HDAEAFAC)

akta.pro secondary industries

Marketing Automation & Campaign Management CRM (HDAEAFAB), Cloud PBX & Hosted Telephony (HDAIAHAB)

Keywords

• Cloud CRM platform
• VOIP telephony software
• Call center software
• Lead management system
• Contact center solutions

Headquarters

HQ city

Not specified

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations

Revenue model

1. Subscription SaaS - Call Center Tier: Free tier for call centers with unlimited users, zero installation and subscription costs. Generates revenue through optional add-ons and traffic/usage charges.
2. Subscription SaaS - CRM Leads: €299/month subscription including landing page, user management, lead management, telephony, invoice integration, inbound geographic number, and IVR. Setup fee of €299 one-off for landing page, IVR, and inbound number creation.
3. Subscription SaaS - CRM Startup: €399/month for small agencies managing production with VOIP and CRM integration. Includes contract/document management, partner management, and workflow management. Optional add-ons available (HR Management €149/month, Contract Models €X, Agencies Management €200/month, Wallboards €50/month).
4. Subscription SaaS - CRM Premium: €699/month for companies managing multiple locations, sales channels, and companies. Includes branches management, privacy management, and sales channels management. Optional add-ons: HR Management €99/month, Commission Management €200/month, Leads Management €99/month, Domain Logo €129/month, Contract Models €X.
5. Subscription SaaS - CRM Enterprise: Custom pricing for enterprise companies needing effective management of human resources and partners with advanced commission plans. Includes all CRM features plus custom domain.
6. Optional Add-on Modules: Additional paid modules available across tiers including IVR add-on (€30/month for Call Center), additional numbering (€10/month), Human Resources Management, Commission Management, Leads Management, and Branches Management.
7. Contact Center & IVR Standalone: €29.90/month with a phone number included for basic contact center and IVR functionality. Additional numbering available for €10/month.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels7 records

Core offering

Yunes provides a unified cloud-based CRM and VOIP platform for Italian call centers, sales agencies, and multi-location enterprises, integrating predictive dialing, IVR, lead management, workflow automation, branch hierarchy management, and real-time operator monitoring into a single web application. The platform is sold through tiered subscriptions ranging from a free Call Center plan up to a custom-priced CRM Enterprise plan, with optional add-on modules such as HR management, commission management, IVR, and wallboards.

Product overview

Yunes is a unified CRM and VOIP platform designed for dynamic companies, particularly call centers and sales organizations. The platform offers multiple product tiers: a free Call Center plan, CRM Leads (€299/month), CRM Startup (€399/month), CRM Premium (€699/month), and CRM Enterprise (custom pricing). Additional products include Swissphone (free software phone), Agent Desktop (desktop application), Centralino & IVR (€29.90/month), and Agenda (appointment booking). The platform combines lead management, telephony, workflow automation, and reporting capabilities.

Differentiator

Problem solved

Functional benefit

Brands

• Swissphone: A free software phone application developed by Swissvoip SA, allowing users to make and receive VoIP calls from their PC or laptop.
• Yunes Agent Desktop

Products and services

• Yunes Call Center Free cloud-based call-center solution for Italian call center entrepreneurs, providing automatic outbound campaigns, call transfer, wallboards, advanced statistics, and optional branches management with unlimited users and no installation required.
• Yunes CRM Leads Entry-level CRM package for small agencies that need to manage leads end-to-end, including landing page forms, user management, lead management, telephony, invoice integration, an inbound geographic number, and IVR, with a one-off setup fee for landing page, IVR, and inbound number creation.
• Yunes CRM Startup Mid-tier CRM for small Italian agencies integrating VOIP and CRM to grow and independently manage production, with contract and document management, partner management, workflow management, advanced statistics, and optional branches management.
• Yunes CRM Premium Upper-mid tier CRM for Italian companies that manage multiple locations, sales channels, and companies, including branches management, privacy management, sales channels management, wallboards management, and advanced statistics.
• Yunes CRM Enterprise Enterprise CRM with custom pricing for large Italian companies that need effective management of human resources and partners with advanced commission plans, including HR management, commission management, leads management, races/contests management, custom domain branding, and all features from lower tiers plus workflow sharing with sub-agencies and cost-center separation.
• Yunes Centralino and IVR Standalone contact-center and IVR solution priced at €29.90/month with a phone number included, offering dynamic call receiving, opening-hours configuration, call routing, and multi-language speech synthesis for professional auto-attendant messages.
• Yunes Agent Desktop Desktop application that delivers professional call management with a simple interface, automatic call generation that connects only answered calls to operators, automatic recall handling, and real-time operator monitoring and listening for supervisors.
• Swissphone Softphone Free software phone (softphone) application developed by Swissvoip SA that allows making and receiving VoIP/SIP calls from a PC or laptop over an internet connection, compatible with various VoIP/SIP trunk providers.
• Yunes Agenda Appointment-booking tool for professionals managing multiple agents simultaneously (such as beauty salons, associated studios, and multipurpose centers), with customizable intervals between appointments and real-time visibility of all diary statuses.

Quantifiable outcome

• Branches can be created and connected in approximately 5 minutes
• +1 more outcomes

Named customers13 records

Segments5 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature11 records

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Zendesk: Zendesk is a leading customer service and support CRM platform with contact center capabilities (Zendesk Talk). Directly comparable to Yunes as a CRM + telephony/contact center stack targeting SMB and mid-market customer-facing teams.
• Pipedrive: Pipedrive is a sales-focused CRM with growing telephony/workflow automation features targeting SMB sales teams. Comparable to Yunes' CRM Leads/Startup tiers in serving small agencies and inside-sales organizations with pipeline and lead management.
• Freshworks: Freshworks offers Freshsales/Freshdesk CRM with integrated telephony (Freshcaller) for SMBs, very closely mirroring Yunes' bundled CRM + VOIP + help desk/contact center positioning. Comparable on go-to-market (freemium/tiered SaaS) and target customer (SMB sales/call center teams).
• Five9: Five9 is a cloud contact center as a service (CCaaS) leader with predictive dialing, IVR, and workforce engagement. Directly comparable to Yunes' predictive dialing, IVR, wallboards, and agent monitoring — though Five9 targets mid-market and enterprise, while Yunes targets SMB call centers.
• Genesys: Genesys is an enterprise CCaaS platform with predictive dialing, IVR, and multi-channel routing. Comparable to Yunes on contact center core functionality, though Genesys operates at enterprise scale and Yunes targets SMBs.
• Aircall: Aircall is a cloud-based phone system tightly integrated with CRMs (Salesforce, HubSpot, Zendesk) targeting SMB sales and support teams. Closely comparable to Yunes' Swissphone/VoIP + CRM positioning for SMB call-centric operations.
• Talkdesk: Talkdesk is a cloud contact center platform with AI features and SMB-to-enterprise tiers. Comparable to Yunes' cloud contact center + CRM/wallboards offering, particularly overlapping on predictive dialing, IVR, and real-time monitoring.
• Zoho CRM: Zoho offers a CRM suite with telephony (Zoho PhoneBridge), workflow automation, and broad SMB pricing tiers. Comparable to Yunes on integrated CRM + telephony + tiered SaaS pricing for small agencies and multi-location businesses.

Broad incumbents

• Salesforce: Salesforce is the dominant enterprise CRM with Service Cloud contact center capabilities and AppExchange telephony integrations. Broader incumbent alternative to Yunes for any customer considering a CRM + contact center stack.
• HubSpot: HubSpot is a leading CRM platform with sales hub, marketing automation, and growing conversation/contact center features for SMBs. Comparable to Yunes on tiered SaaS CRM pricing and inbound/lead management focus, though HubSpot lacks Yunes' deep contact-center operational tooling.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/yunes_crm-106056588905146
• LinkedInlinkedin.com/company/yunes-it
• Instagraminstagram.com/yunes_crm

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Yunes 🇮🇹