CSB Bank

What CSB Bank does

CSB Bank Limited is an Indian scheduled commercial bank headquartered in Thrissur, Kerala, and the oldest private sector bank in the state, founded in November 1920 (originally as Catholic Syrian Bank, rebranded in 2019). The bank serves over 2.10 million retail, SME, corporate, NRI, and agricultural customers through a pan-India distribution network of 862 branches, 832 ATMs, and 11 zonal offices, supported by 7,600 employees. It is listed on Indian stock exchanges (ticker: CSBANK) following a December 2019 IPO of Rs. 409.67 crore, with FIH Mauritius Investments Ltd (Fairfax India Holdings Corporation) as the primary promoter.

The bank's product suite spans CASA accounts (with auto-sweep Smart Save variants), term deposits including NRE/NRO/FCNR/RFC for NRI customers, and a diversified lending book covering gold loans (up to 85% LTV on IBJA valuation), personal loans, home loans, two-wheeler loans, car loans, and MSME small business loans. Digital delivery is enabled through CSB Mobile+, net banking, BHIM UPI, WhatsApp Banking, e-Passbook, and cardless ATM withdrawal, all running on Oracle FLEXCUBE (migrated in 2025, replacing the in-house MAARVEL CBS platform). Distribution partnerships include co-branded credit cards with Jupiter/AMICA (Edge+ RuPay) and OneCard, insurance distribution via seven IRDAI-registered partners, and E-Trade demat services with YES Securities. Premier banking tiers (Zenith, Elite, Prime) target affluent customers with dedicated relationship managers.

Revenue mechanics are typical of a traditional commercial bank: net interest income (NII) from the lending book against deposit liabilities is the primary driver, supplemented by loan processing fees (0.6%-2% across products), account service charges, insurance and wealth distribution commissions, credit card interchange and annual fees, and forex/remittance fees. The bank also operates doorstep banking, merchant POS/Bharat QR acquiring, and an integrated treasury at Mumbai for forex and domestic dealing. Tech and credit risk leadership has been reinforced through recent CXO appointments from Axis Bank, Yes Bank, HDFC Bank, IndusInd Bank, and Bank of Baroda.

Name

CSB Bank

Legal name

CSB Bank Limited

Website

https://csb.bank.in

Company type

Public

Founded year

1920

Operating status

Operating

Short description

CSB Bank is an Indian scheduled private sector bank, the oldest in Kerala, serving over 2.10 million retail, SME, corporate, NRI, and agricultural customers through 862 branches, 832 ATMs, and digital banking platforms across India.

Ownership category

akta.pro rank

Product category

Retail Banking

NAICS

Commercial Banking (522110), Credit Card Issuing (52221)

SIC

National Commercial Banks (6021)

akta.pro primary industry

Mass-Market Consumer Deposit Banking (Checking/Savings) (FSABAAAA)

akta.pro secondary industries

Retail Lending (Personal Loans, Auto, Credit Lines) (FSABAAAB), SME Deposits & Business Accounts (Operating, Savings, CDs) (FSABABAC), Credit Cards & Revolving Credit (FSABAAAC)

Keywords

• Retail banking services
• SME business lending
• Gold loan products
• Corporate banking solutions
• NRI banking services

Headquarters

HQ city

Thrissur

HQ country

India

HQ region

Asia

Offices4 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain, Others

Revenue model

1. Net Interest Income (NII): Interest income from lending activities (gold loans, retail loans, SME loans, home loans, personal loans, two-wheeler loans, MSME loans) minus interest paid on deposits (savings, current, term deposits, NRE/NRO/FCNR deposits). Primary revenue driver for a traditional banking institution.
2. Fee and Commission Income: Processing fees on loans (personal loans up to 2%, housing loans up to 0.6%, gold loans up to 1%, MSME secured loans 2%), account service charges, transaction fees, documentation charges, and forex-related fees from outward remittances and foreign currency services.
3. Insurance Distribution Commission: Bank acts as a corporate agent (IRDAI Registration CA0015) for life insurance (Edelweiss Tokio Life, ICICI Prudential, HDFC Life, Axis Max Life), general insurance (Reliance General, Go Digit), and health insurance (Aditya Birla Health), earning commission on policies sold.
4. Credit Card Income: Co-branded credit cards (CSB Bank Edge Credit Card with Jupiter/AMICA, CSB OneCard Credit Card with OneCard) generate income through interchange fees, annual fees (Edge card has no annual fee), and merchant commissions.
5. Wealth Management and Demat Services: E-Trade (3-in-1 Demat & Trading account) in partnership with YES Securities; Sovereign Gold Bond distribution; mutual fund distribution. Revenue through account charges and distribution commissions.

Pricing tiers

Go-to-market motion2 records

Distribution channels7 records

Marketing channels6 records

Core offering

CSB Bank is a full-service scheduled commercial bank offering deposits (savings, current, term deposits), retail loans (gold, personal, home, two-wheeler, auto), MSME and corporate lending, NRI banking (NRE/NRO/FCNR/RFC), digital banking channels, credit and debit cards, insurance distribution, forex/remittance services, and merchant payment solutions through 862 branches and 832 ATMs across India.

Product overview

CSB Bank offers a comprehensive suite of banking products and services as a full-service private sector bank. The core offerings include multiple savings and current account variants (including Smart Save with Auto Sweep functionality), fixed and recurring deposits, and a diverse lending portfolio covering gold loans, personal loans, home loans, auto loans, two-wheeler loans, and MSME business loans. Digital banking capabilities are delivered through mobile banking, net banking, UPI/BHIM app, WhatsApp Banking, and e-Passbook applications. The bank provides credit cards through partnerships (Edge+ with Jupiter and OneCard), and debit cards across Visa, Mastercard, and RuPay networks. Insurance products (life, general, and health) are offered through IRDAI-registered partnerships. Investment services include e-Trade through YES Securities and Sovereign Gold Bonds. Additional services encompass forex remittances, safe deposit lockers, doorstep banking, merchant payment solutions (POS, Bharat QR, payment gateway), and NRI banking solutions. Premium banking tiers (Zenith, Elite, Prime) offer dedicated relationship management. The bank operates 862 branches and 832 ATMs nationwide, with technology infrastructure centered on Oracle FLEXCUBE core banking.

Differentiator

Problem solved

Functional benefit

Brands

• MAARVEL: Core Banking Solution (CBS) platform developed jointly with a software company
• OneCard
• CSB Bank Edge Credit Card
• CSB Smart Save
• CSB Freedom Current Account

Products and services

• CSB Smart Save Savings Account Savings account with Auto Sweep feature that automatically transfers surplus funds into high-return fixed deposits while maintaining instant accessibility, designed for individual customers seeking optimal returns on idle balances.
• CSB Smart Save Current Account Current account with Auto Sweep feature that automatically shifts surplus balances into higher-return fixed deposits while keeping working capital available, targeted at business and SME customers.
• CSB Mobile Banking Mobile banking application providing 24/7 IMPS fund transfers, intra-bank fund transfers, and account management on Android, iOS and Windows smartphones for retail customers.
• CSB Net Banking Online banking platform for retail and corporate customers to perform financial and non-financial transactions.
• CSB UPI / CSB BHIM Unified Payments Interface app for sending, receiving, and making payments via smartphone, integrated with NPCI UPI rails.
• WhatsApp Banking Banking service enabling customers to perform banking transactions through the WhatsApp messaging platform.
• INSTA Pay Omni-channel fee collection solution enabling 24x7 online fee payments via debit/credit card, net banking, BHIM UPI, and mobile wallets for educational institutions and merchants.
• CSB Bank Edge+ Credit Card Mobile-first RuPay co-branded credit card partnered with Jupiter app, offering UPI on credit, assured cashback on major brands, 10% cashback on shopping brands, 5% on travel brands, and 1% on all spends.
• CSB OneCard Credit Card Mobile-first co-branded credit card with OneCard enabling complete card management through the OneCard mobile app and CSB Bank as the issuer.
• Mastercard World Debit Card Premium Mastercard debit card offering luxury benefits, worldwide acceptance, and higher withdrawal limits for discerning executives and Elite/Zenith account holders.
• VISA Signature Debit Card Visa Signature debit card providing exceptional spending power, high-level rewards, priority customer service, and exclusive privileges for Zenith premier banking account holders.
• Gold Loan Loan against gold ornaments and jewellery with maximum 85% LTV ratio, valued based on IBJA gold rates, available for consumption and income-generating purposes, including a dedicated agriculture gold loan variant.
• Personal Loan Unsecured term loan for salaried individuals and working professionals ranging from Rs 75,000 to Rs 25 Lakhs with tenure of 12 to 60 months, interest rate 10.99%-14.00% p.a.
• Home Loan Housing loan for construction, renovation, extension, and purchase of land, flat, or house with loan amounts up to Rs 500 Lakhs and tenure up to 20 years; interest rate 8.75%-11.50% p.a. with balance transfer facility.
• Two Wheeler Loan Financing for bikes and scooters (commuter, sports and superbikes) for salaried and self-employed borrowers, with quick processing, flexible tenure and special rates for women and existing customers; interest range 13%-25%.
• Car / Auto Loan Vehicle financing for new and used cars including electric vehicles with up to 100% on-road funding and tenure up to 8 years.
• MSME Small Business Loan Secured and unsecured term loans up to Rs 50 Lakhs for self-employed businessmen and professionals with flexible tenure, priced at Repo Rate + Spread (4.50% to 12.85%).
• MSME Small Business Loan - Small Ticket Small business loans up to Rs 50 Lakhs with simple documentation and hassle-free processing for business expansion and working capital needs of micro and small enterprises.
• E-Trade (Demat and Trading) 3-in-1 facility integrating trading, demat and savings accounts with CSB Savings Account through partnership with YES Securities, providing customers capital market access.
• Sovereign Gold Bond Government of India Sovereign Gold Bond scheme with 2.75% p.a. interest, 5-8 year lock-in, and capital gains tax exemption, distributed by CSB Bank.
• Life Insurance Life insurance products offered to bank customers through partnerships with Edelweiss Tokio Life, ICICI Prudential, HDFC Life, and Axis Max Life, with CSB Bank acting as IRDAI-registered corporate agent.
• General Insurance General insurance products offered through partnerships with Reliance General Insurance and Go Digit GIC, distributed by CSB Bank.
• Health Insurance Health insurance products offered to bank customers through partnership with Aditya Birla Health Insurance.
• Safe Deposit Locker Locker facilities available in Small, Medium, Large, and Extra Large sizes at branches with convenient access during banking hours, with rentals varying by branch location (rural, semi-urban, urban, metro).
• Forex Services International fund transfer services through SWIFT with correspondent banking arrangements for all major currencies, including outward remittances and foreign currency cash exchange.
• Doorstep Banking Services Cash pickup, delivery, and instrument collection services for individual and corporate clients within business hours, with beat-model daily or frequency-based visits.
• Merchant Payment Solutions (POS) Point of Sale (POS) terminals, Bharat QR, CSB Collect, and Payment Gateway for merchants to accept card and digital payments securely across Visa, Mastercard, Amex and RuPay networks.
• NRI Banking Banking services for Non-Resident Indians including NRE, NRO, RFC accounts, FCNR(B) deposits, NRE Plus deposits, and remittance services in multiple currencies.
• Zenith Premier Banking Top-tier priority banking program with dedicated relationship manager, exclusive card benefits, comprehensive transaction benefits, family banking facility, and pricing privileges.
• Elite Premier Banking Premium banking segment offering priority services, dedicated relationship manager, and exclusive card benefits for affluent retail and NRI customers.
• Prime Premier Banking Priority banking tier offering dedicated relationship management and exclusive banking privileges for retail and NRI customers.
• Agri Banking Products Agricultural banking products including CSB Kisan Mithra, CSB Farm Mechanization, CSB Dealer Bill Discounting, Agri Individual Loans (Unsecured), Agri OD against FD, Agri ancillary loans, Agri Bill Discounting, and loan against pledge of warehouse receipts (commodity loan) for farmers and agri-businesses.
• Social Security Schemes Government social security schemes including PMJJBY (Pradhan Mantri Jeevan Jyoti Bima Yojana), PMSBY (Pradhan Mantri Suraksha Bima Yojana), APY (Atal Pension Yojana), BSBD Account and No Frills Savings Account for financial inclusion.

Quantifiable outcome

• Over 2.10 million customers served
• +3 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Partnerships

15 partnerships are on record, tiered core.

• Edelweiss Tokio Life InsurancecoreChannel Partner/ Reseller/ DistributorLife insurance provider partnered with CSB Bank for distributing life insurance products to the bank's customer base. Bank is a registered corporate agent with IRDAI (CA0015).
• ICICI Prudential Life InsurancecoreChannel Partner/ Reseller/ DistributorLife insurance provider partnered with CSB Bank for life insurance distribution.
• HDFC Life InsurancecoreChannel Partner/ Reseller/ DistributorLife insurance provider partnered with CSB Bank for life insurance distribution.
• Axis Max Life InsurancecoreChannel Partner/ Reseller/ DistributorLife insurance provider partnered with CSB Bank for life insurance distribution.
• Reliance General InsurancecoreChannel Partner/ Reseller/ DistributorGeneral insurance provider partnered with CSB Bank for general insurance product distribution.
• Go Digit General InsurancecoreChannel Partner/ Reseller/ DistributorGeneral insurance provider (Go Digit GIC) partnered with CSB Bank for general insurance distribution.
• Aditya Birla Health InsurancecoreChannel Partner/ Reseller/ DistributorHealth insurance provider partnered with CSB Bank for health insurance product distribution.
• YES SecuritiescoreChannel Partner/ Reseller/ DistributorE-Trade (3-in-1 facility for Trading, Demat & Savings Accounts) partner. CSB customers can open demat and trading accounts linked to their CSB Savings Account for access to capital markets.
• AMICA Financial Technologies Pvt Ltd (Jupiter)coreChannel Partner/ Reseller/ DistributorCo-branded CSB Bank Edge Credit Card (Edge+ RuPay Credit Card) issued in partnership with AMICA Financial Technologies Pvt Ltd (operating as Jupiter). Jupiter handles card management through their mobile app including UPI integration, rewards tracking, and customer support.
• OneCardcoreChannel Partner/ Reseller/ DistributorCo-branded CSB OneCard Credit Card — India's only mobile-first credit card. OneCard provides the technology platform while CSB Bank issues the card. Joint customer support through the OneCard app and CSB Bank.
• OraclecoreTechnology or IntegrationOracle FLEXCUBE Core Banking Solution — CSB Bank migrated its Core Banking Solution to Oracle FLEXCUBE in 2025, marking a significant technology transformation for operational efficiency and scalability.
• MastercardcoreTechnology or IntegrationMastercard debit cards (World, Platinum, Titanium variants) issued to CSB Bank customers. Also involved in co-branded credit card initiatives. Worldwide ATM and merchant acceptance through Mastercard network.
• VisacoreTechnology or IntegrationVisa debit and credit card network for CSB Bank customers. Visa Signature cards available for Zenith premier banking account holders. Worldwide ATM and merchant acceptance through Visa network.
• National Payments Corporation of India (NPCI)coreTechnology or IntegrationNPCI handles the DigiSaathi 24x7 Toll Free Helpline (1800-891-3333/14431) on behalf of the Indian payment ecosystem. CSB Bank is part of National Financial Switch of IDRBT for ATM connectivity.
• National Payments Corporation of India (NPCI) — RuPaycoreTechnology or IntegrationRuPay cards (Platinum, Classic, PMJDY variants) issued by CSB Bank. CSB Bank Edge Credit Card is a RuPay credit card. RuPay network for domestic ATM and POS acceptance.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• RBL Bank: Mid-sized Indian private sector bank with a similar pan-India expansion strategy, retail/SME/corporate mix, and focus on digital banking products — a comparable next-tier private bank peer.
• Karur Vysya Bank: Old-generation South Indian private bank with comparable asset size, branch network scale, and retail/SME focus. Closely comparable on operating model and customer segments.
• City Union Bank: South India-headquartered private sector bank of similar scale, with comparable retail, SME, and corporate banking orientation and conservative risk profile.
• DCB Bank: Small-to-mid-sized Indian private bank with overlapping focus on retail assets, SME lending, and mortgage products — a direct peer on product mix and scale.
• South Indian Bank: Kerala-headquartered private sector bank of comparable size and branch footprint, with overlapping retail deposit, NRI, and SME lending franchises. A direct regional competitor to CSB.
• Karnataka Bank: South India-based private sector bank with similar mid-tier scale, retail/SME/NRI orientation, and a comparable product set across deposits, loans, and forex — a strong like-for-like private bank peer.
• Bandhan Bank: Newer-generation private sector bank that listed publicly, expanded pan-India, and pursued aggressive retail/microfinance/SME growth — comparable to CSB on growth-stage orientation and post-IPO transformation.
• Federal Bank: Indian private sector bank with strong Kerala heritage, similar mid-sized scale, comparable retail/SME/NRI focus, and pan-India branch expansion strategy. Closest like-for-like competitor for CSB Bank in customer profile and product mix.

Broad incumbents

• Axis Bank: Large established private sector bank offering the same comprehensive retail/SME/corporate/NRI product suite as CSB, but at significantly greater scale and national brand recognition. Key competitive benchmark and source of recent CSB senior leadership.
• HDFC Bank: India's largest private sector bank and the dominant benchmark for retail deposit-taking, digital banking, and CASA-driven profitability — represents the competitive ceiling for CSB's ambitions.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/CSBBankLtd
• Facebookfacebook.com/CSBBankLtd
• LinkedInlinkedin.com/company/csb-bank-limited
• Instagraminstagram.com/csbbank/?igshid=YmMyMTA2M2Y

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles25 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CSB Bank