vozy.ai

What vozy.ai does

Vozy is a privately held conversational AI company that builds and deploys generative-AI-powered virtual agents for large business-to-consumer enterprises, with a primary focus on Latin American markets. The company operates from a legal headquarters in Medellín, Colombia (Vozy S.A.S.) and a US office in Miami, Florida (Vozy Inc), and serves clients across 13 countries with over 120 million cumulative voice and text interactions processed.

The company's core product suite sits under the "Lili" brand and consists of four differentiated offerings: Lili Resolve (generative AI virtual agents for first-contact resolution), Lili Recover (autonomous debt collection agent with regulatory compliance features), Lili Analyze (speech analytics that processes 100% of conversations), and Lili Assist (human agent augmentation delivering 7x capacity). These products are delivered via the WebVozy web platform and support both voice (IVR, outbound calls) and text (WhatsApp, web chat) channels. Vozy emphasizes language and dialect specialization for Latin American Spanish as a core differentiator against generic global conversational AI vendors.

Vozy generates revenue primarily through SaaS subscriptions on a prepaid, usage-based credit model, supplemented by a channel partner program that pays commissions of up to 25% on resold deals with no membership fee. Go-to-market combines enterprise field sales targeting large B2C accounts with channel partner distribution across Latin America, supported by content marketing, webinars, podcasts, and event participation. The company has accumulated a comprehensive security and privacy certification stack (ISO 27001, ISO 27017, ISO 27018, SOC 2 Type 1, SOC 2 Type 2, GDPR) and counts major Latin American enterprises across financial services, telecommunications, energy, hospitality, retail, and government as customers, including Sura, MAPFRE, Claro, BAC Credomatic, BCP, Itaú, Celsia, and Decameron.

Name

vozy.ai

Legal name

Vozy S.A.S.

Website

https://vozy.ai

Company type

Private

Operating status

Operating

Short description

Vozy builds generative-AI-powered conversational agents for large B2C enterprises in Latin America, offering a suite of voice and WhatsApp automation products under the Lili brand for customer service, debt collection, and analytics. The Medellín-based company serves clients in 13 countries.

Ownership category

akta.pro rank

Product category

Conversational AI Platform

NAICS

Custom Computer Programming Services (541511), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182), Telephone Call Centers (56142)

SIC

Services-Prepackaged Software (7372), Services-Telephone Interconnect Systems (7385)

akta.pro primary industry

Conversational AI Platforms (chat/voice bots, orchestration) (HDAAAFAC)

akta.pro secondary industries

Contact Center Speech AI (agent assist, IVR automation) (HDAAAFAL), Customer Experience (CX) QA, Analytics & Voice-of-Customer Operations (BPAAABAN), Generative AI & LLM Solutions Services (RAG, Agents, Copilots) (BPAEAHAG)

Keywords

• Conversational AI platform
• Voice automation software
• Speech analytics solutions
• Virtual agent technology
• Debt collection automation

Headquarters

HQ city

Medellín

HQ country

Colombia

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Personnel, Marketing or Sales, Operations

Revenue model

1. SaaS Subscription Services: Vozy provides AI-powered conversational agents and communication services on a subscription basis with prepaid accounts as mentioned in the terms of service.
2. Partner Program Revenue: Channel partners resell Vozy solutions and earn commissions of up to 25%, with long-term recurrence and highly competitive markup pricing.

Pricing tiers

Go-to-market motion3 records

Distribution channels3 records

Marketing channels10 records

Core offering

Vozy provides a conversational AI platform with proprietary Lili virtual agents for large B2C enterprises, enabling automated customer service, debt collection, lead qualification, appointment scheduling, and retail support through voice (telephone, IVR) and text (WhatsApp) channels. The platform combines generative AI-powered virtual agents, autonomous debt collection agents, speech analytics, and agent assistance tools into an end-to-end solution designed specifically for Latin American Spanish and Latin American enterprise workflows.

Product overview

Vozy is a conversational AI platform for large B2C enterprises, offering a suite of AI agents under the Lili brand. The core portfolio includes Lili Resolve (generative AI virtual agents for first-contact resolution), Lili Recover (autonomous debt collection agent), Lili Analyze (speech analytics for conversation insights), and Lili Assist (agent assistance and capacity augmentation). These products are delivered through the WebVozy web platform and support voice (IVR, outbound calls) and text (WhatsApp, chat) channels. The platform targets use cases including customer service, debt collection, lead qualification, appointment scheduling, and retail.

Differentiator

Problem solved

Functional benefit

Brands

• Lili Resolve: Virtual agents powered with generative AI to increase first-contact resolution.
• Lili Recover
• Lili Analyze
• Lili Assist

Products and services

• Lili Resolve Virtual agents powered by generative AI that increase first-contact resolution rates by over 50%, handling customer inquiries from the first interaction. Designed for large B2C enterprises in Latin America.
• Lili Recover Autonomous AI agent with over 3 specializations in debt collection, focused on delivering results while complying with regulations and maintaining customer relationships. Improves portfolio recovery by 60%.
• Lili Analyze Speech analytics solution that analyzes and understands 100% of conversations between human agents and customers to identify key trends and improve service quality.
• Lili Assist Agent assistance solution that supports and streamlines interactions between virtual agents, human agents, and end customers, providing 7x more capacity and centralizing all conversations in a single view.
• WebVozy Web-based platform for managing Vozy's conversational AI campaigns, including automated flows, variable greetings, analytics, and reporting capabilities for self-serve deployment.

Quantifiable outcome

• 50%+ increase in first-contact resolution
• +6 more outcomes

Named customers19 records

Segments6 records

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability6 records

Feature5 records

Partnerships

Two partnerships are on record, tiered core and flagship.

• TwiliocoreTechnology or IntegrationStrategic alliance combining Twilio's communication platform capabilities with Vozy's conversational AI solutions. Featured in joint webinar content demonstrating integration capabilities for enhanced customer engagement solutions.
• Impact MobileflagshipChannel Partner/ Reseller/ DistributorChannel partner generating significant ARR ($97,000+) through closing major enterprise accounts in Honduras. Partnership enables expansion across Latin American markets with localized sales and implementation support.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Yellow.ai: Yellow.ai is an enterprise conversational AI platform offering voice and chat bots across multiple channels, including WhatsApp, with strong presence in emerging markets including India, Southeast Asia, and Latin America. Directly comparable to Vozy in targeting B2C enterprises with multilingual, multi-channel generative AI agents.
• Kore.ai: Kore.ai provides an enterprise conversational AI and contact center AI platform with virtual agents, agent assist, and voice automation, serving banking, insurance, and healthcare customers globally. Comparable to Vozy across product surface area (virtual agents, analytics, agent assist) and target enterprise verticals.
• Cognigy: Cognigy offers an enterprise conversational AI platform with voice and chatbots, agent assist, and pre-built integrations into Genesys, Avaya, and Cisco contact centers. Directly comparable to Vozy in delivering AI agent automation for enterprise customer service, with a strong European enterprise footprint.
• PolyAI: PolyAI builds enterprise voice assistants for customer service, with strong deployment in hospitality, financial services, and retail. Comparable to Vozy in deploying generative AI voice agents over telephony channels for large B2C enterprises.
• Uniphore: Uniphore offers an enterprise conversational AI platform spanning virtual agents, agent assist, and conversation analytics across voice and digital channels, with notable strength in BFSI. Comparable to Vozy's Lili suite across product breadth and target verticals.
• Inbenta: Inbenta provides AI-powered customer service automation including chatbots, search, and messaging across web and voice channels, with multilingual support. Comparable to Vozy in focusing on enterprise customer service automation with strong language support, including Spanish.
• Cresta: Cresta offers a generative AI platform for contact centers including real-time agent assist, virtual agents, and conversation analytics. Comparable to Vozy's Lili Analyze and Lili Assist products targeting enterprise customer service and outbound voice operations.

Others

• Twilio: Twilio is both a strategic technology partner to Vozy and a potential competitor through Twilio Flex and Twilio AI Assistants for voice and messaging. The relationship is symbiotic today but Twilio's expanding conversational AI offering positions it as an adjacent/competing infrastructure provider.

Broad incumbents

• NICE Ltd. NICE is a large enterprise software vendor offering contact center, workforce engagement, and conversational AI (NICE CXone Mpower) solutions. Competes with Vozy in the enterprise voice automation and agent assist space as part of a much broader portfolio.
• Genesys: Genesys is a global CCaaS and customer experience platform with embedded conversational AI, serving large enterprises including many in Latin America. Overlaps with Vozy across IVR, virtual agent, and analytics capabilities but operates as a broader, established suite.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/VozyEspanol
• YouTubeyoutube.com/channel/UCw0rcLwHsNiTb9LNoF9a7wQ
• Facebookfacebook.com/VozyCo
• LinkedInlinkedin.com/company/vozy
• Instagraminstagram.com/vozy_ai

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about vozy.ai