What vittae360 does

Vittae360 is a Mexican digital health company that operates a NOM-024-certified clinical infrastructure serving four product lines: Salud (a consumer and enterprise health membership providing 24/7 medical consultations with under-60-second response times, electronic prescriptions, chronic monitoring, and nutrition and mental health support); Intramed (an EHR SaaS for hospitals, clinics, and independent doctors with self-serve onboarding, COFEPRIS-compliant prescriptions, telemedicine, and regulatory reporting); Salud Programática (a B2B API and SDK platform with 180 documented endpoints that lets insurers, banks, and digital health platforms embed clinical workflows); and Symphonia (an end-to-end orchestrator for insurers covering claims adjudication, clinical identity, endorsements, provider network, and policy issuance). The platform is anchored by a SIRES-certified electronic clinical record under NOM-024-SSA3-2012 and NOM-004-SSA3-2012, ISO/IEC 27001:2022 certification, and a SOC 2 Type II audit in progress, with data and servers located in Mexico. Its AI stack includes 32 production models and vertical clinical agents (Victor, Valentina, Dr. vittae) trained on 45M+ annual clinical interactions across 800+ doctors and 1,247 providers in 32 states.

The company monetizes through a hybrid model: low-friction subscriptions for consumers (MX $299/month individual, MX $549/month family) and SMB clinics (Doctor MX $1,290/month, Clinic MX $3,490/month); enterprise HR plans sold via field and inside sales; pay-per-use pricing for the API (from MX $0.04/call) and Symphonia transactions (MX $22/claim, MX $45/endorsement, MX $95/policy); volume subscription tiers from MX $25,000/month with dedicated AI models and 99.95% SLA; and joint-venture co-development agreements with banks and large retailers offering revenue share and optional equity. Distribution is multi-channel, combining mobile app self-serve, WhatsApp Business inbound, technical sales for API customers, and enterprise field sales for HR and insurer deals, supported by native connectors to Guidewire, Duck Creek, and Sapiens insurance cores and integrations with CURP, INE, IMSS, and national pharmacy networks.

The customer base spans individual consumers, SMB and enterprise employers (BMW, Honda, Subway, Burger King, Domino's, Bosch, Grupo Euro), a Top-3 and Top-5 Mexican insurer, a digital bank, a health fintech processing 1.2M calls per month, state governments, and named hospitals including Hospital ABC and Grupo Clínico Norte. Vittae360 was founded in 2022 and is headquartered in Mexico City with a registered legal entity in San Luis Potosí; it is privately held with no disclosed funding rounds or revenue.

Name

vittae360

Legal name

Vittae360 Salud y Calidad de Vida, S.A. de C.V.

Website

https://vittae360.com

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

11–50 employees

Short description

Vittae360 is a Mexican digital health platform operating a NOM-024-certified clinical infrastructure with four products (Salud, Intramed, Salud Programática, Symphonia) serving consumers, clinics, insurers, banks, and governments across Mexico.

Ownership category

akta.pro rank

Product category

Digital Health Platform

NAICS

Software Publishers (5132), Custom Computer Programming Services (541511)

SIC

Services-Health Services (8000), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

EHR Extensions, APIs, App Marketplaces & SMART-on-FHIR Apps (HLACAAAN)

akta.pro secondary industries

Revenue Cycle, Coding & Telehealth Compliance Platforms (for provider orgs) (HLALABAM), Interoperability Standards, Profiles & Implementation (HL7/FHIR/IHE) (HLACABAA), Patient Engagement, Education & Messaging Platforms (portal/CRM integrated) (HLALABAJ)

Keywords

• Digital health platform
• Electronic health records
• Health insurance orchestration
• AI clinical workflows
• Telemedicine services

Headquarters

HQ city

San Luis Potosí

HQ country

Mexico

HQ region

Latin America

Offices2 records

Markets served

GTM type

B2B and B2C

Offering type

Software

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Salud (Individual & Family Subscriptions): Direct-to-consumer and B2B2C subscription for medical care, nutrition, mental health, chronic monitoring, and NOM-024 certified electronic prescriptions. Individual plan at $299 MXN/month; Family plan at $549 MXN/month (up to 4 members, +$120 MXN per additional member). Enterprise plans quoted custom.
2. Intramed EHR SaaS: SaaS subscription for hospitals, clinics, and independent practices. Doctor plan at $1,290 MXN/month (1 doctor + 1 reception), Clinic plan at $3,490 MXN/month (up to 5 doctors + 3 staff), Enterprise custom quote. Includes clinical record, scheduling, telemedicine, patient app, and regulatory reporting.
3. Symphonia (Per-Transaction): Pay-per-use model for Symphonia claims, endorsements, and policy transactions: Claims adjudication at $22 MXN/transaction, Endorsements at $45 MXN/transaction, Policy issuance at $95 MXN/transaction. Enterprise volume pricing for >100K transactions/month with dedicated CS engineer. Joint-venture co-development model available for strategic players.
4. Salud Programática API (Pay-per-call): API consumption model starting at $0.04 MXN per API call. Salud Programática subscription tier from $25K MXN/month with unlimited API calls, dedicated AI models, 99.95% SLA, and white-label options. Revenue share model for strategic co-created products.
5. AI Implementation Services: Professional services for custom AI implementation: conversational agents, predictive analytics, computer vision, and staff augmentation. Discovery (2-3 weeks), PoC (4-6 weeks with refund guarantee), and production (8-16 weeks) phases. 10+ industries served including health, retail, automotive, food service, and financial services.

Pricing tiers

Go-to-market motion4 records

Distribution channels6 records

Marketing channels6 records

Core offering

vittae360 sells a unified digital health platform in Mexico built on a NOM-024 certified electronic health record. Its offering covers four commercial lines: Salud, a 24/7 telemedicine and chronic-care membership for individuals, families and corporate employees; Intramed, a NOM-024 certified EHR SaaS for hospitals, clinics and independent doctors; Salud Programática, a programmatic API and SDK layer with 180+ endpoints that lets insurers, banks and partners embed certified clinical infrastructure; and Symphonia, an end-to-end orchestrator that automates insurance claims adjudication, identity, endorsements, provider networks and policy issuance. Professional AI implementation services are also sold on a project basis across industries beyond healthcare.

Product overview

Vittae360 operates as a platform-plus-modules architecture built on a single certified clinical infrastructure. The core offerings include: (1) Salud — consumer and enterprise health membership with 24/7 consultations and chronic care; (2) Intramed — NOM-024 certified EHR SaaS for clinics and hospitals; (3) Salud Programática — B2B API and SDK for embedding clinical services; and (4) Symphonia — end-to-end orchestrator for health and insurance workflows. All products share the same clinical engine, AI agents (Victor, Valentina), and certifications, enabling interoperability across patient, provider, insurer, and partner use cases.

Differentiator

Problem solved

Functional benefit

Brands

• Salud: 24/7 medical care for individuals, families and companies. Includes immediate consultation, NOM-024 electronic prescription, vital signs and chronic-condition monitoring, and nutritional and emotional support.
• Intramed
• Salud Programática
• Symphonia
• Victor
• Valentina

Products and services

• Salud 24/7 medical membership for individuals, families and corporate employees, providing a doctor in under 60 seconds, NOM-024 certified official electronic prescriptions valid nationwide, vital-signs and chronic-condition monitoring, nutrition and mental health support, plus population health dashboards and NOM-035 compliance reporting on the enterprise plan.
• Intramed NOM-024 certified EHR SaaS for hospitals, clinics, independent physicians and pharmacy chains, including clinical record, scheduling, native telemedicine, COFEPRIS electronic prescriptions with QR code, billing, pharmacy POS, regulatory reporting, multi-site consolidated dashboards and FHIR/HL7 API connectivity, with same-day self-serve onboarding for individual doctors.
• Salud Programática (API & SDK) B2B programmatic API and SDK platform that lets insurers, banks, digital health platforms and partners embed NOM-024 certified clinical infrastructure, including AI clinical agents (Victor + Valentina), triage, claims adjudication, coverage verification, clinical identity (Health OAuth), prescription workflows, population health prediction, pharmacy network integration and native SDKs for iOS, Android, Web, Node, Python, Go and Swift.
• Symphonia End-to-end orchestrator sitting on top of certified clinical infrastructure to connect patient and insured journeys, managing claims adjudication with audit trail and 4.2s average end-to-end processing, clinical identity (KYC, biometrics, derechohabiencia verification), endorsements with versioned business rules and 92% zero-intervention rate, provider network management with 48h onboarding across 1,247 providers in 32 Mexican states, and policy issuance with a pluggable actuarial pricing engine.
• AI Implementation Services Professional services for custom AI implementation across industries, including conversational agents, predictive analytics, computer vision and staff augmentation, delivered through a structured Discovery (2-3 weeks), PoC (4-6 weeks with refund guarantee) and Production (8-16 weeks) engagement with production SLA.

Quantifiable outcome

• 60-second average medical response time for Salud users
• +11 more outcomes

Named customers16 records

Segments7 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration10 records

AI capability11 records

Feature5 records

Partnerships

Twelve partnerships are on record, tiered minor and core.

• HondaminorOthersHonda is listed among vittae360's customer logos as a company using Salud enterprise health benefits for employees. Primarily a customer relationship rather than a formal partnership.
• SubwayminorOthersSubway appears in the customer logos section as a client using vittae360's Salud employee health benefit platform. Customer relationship.
• Burger KingminorOthersBurger King is listed among customer logos as a corporate client using vittae360's health platform for employees. Also serves as a reference customer for the AI implementation services vertical.
• Domino's PizzaminorOthersDomino's Pizza appears in customer logos and is referenced in AI implementation services as a client in the food service/QSR vertical.
• Bosch ServiceminorOthersBosch Service is listed among customer logos as a corporate client and is referenced as a client in the automotive/mobility AI implementation vertical.
• The Italian Coffee CompanyminorOthersListed among customer logos as a corporate client using vittae360's employee health benefit platform.
• Klino LavanderíaminorOthersListed among customer logos as a corporate client using vittae360's employee health benefit platform.
• Grupo EurominorOthersGrupo Euro is a named customer with a testimonial on the website, using Salud 360 for employees. Commercial Director Jesús Eduardo Lárraga provided a reference quote.
• GuidewirecoreTechnology or IntegrationGuidewire is listed as a native connector for core insurance systems. Symphonia integrates with Guidewire (alongside Duck Creek and Sapiens) via API, enabling insurers to connect without rip-and-replace of their existing core systems. This is a technology integration partnership for insurance system interoperability.
• Duck CreekcoreTechnology or IntegrationDuck Creek is listed as a native connector for core insurance systems alongside Guidewire and Sapiens. Symphonia sits on top of, not underneath, existing insurance core systems, enabling seamless integration without migration.
• SapienscoreTechnology or IntegrationSapiens is listed alongside Guidewire and Duck Creek as a native connector for core insurance systems, enabling Symphonia to orchestrate health and insurance flows over existing insurer infrastructure via API.
• Insight AssuranceminorOthersInsight Assurance is conducting the SOC 2 Type II audit of vittae360's controls. This is an auditor/vendor relationship, not a commercial partnership.

Scale indicators16 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• 1DOC3: Latin American telehealth and symptom-checker platform with presence in Mexico and Colombia. Comparable to vittae360's Salud consumer product but without the NOM-024 EHR depth or insurance orchestrator.
• Doc.com: Mexican digital health platform offering telemedicine, pharmacy benefits, and AI-driven primary care. Directly comparable to vittae360's Salud product in the Mexican market with similar consumer/B2B2C distribution and AI clinical agents.
• Doctoralia (Docplanner): LatAm-leading doctor booking and telehealth platform operating in Mexico. Comparable to vittae360 in serving patients seeking online consultations, but lacks the EHR infrastructure and insurance orchestration depth.
• Sofía (salud.sofia): Mexican digital health insurance platform combining telemedicine, prescriptions, and embedded insurance. Closely comparable to vittae360's Symphonia orchestrator and Salud Programática API in offering end-to-end insurance + clinical flows in Mexico.
• Previta: Mexican preventive health and corporate wellness platform serving employers with biometric screenings and health programs. Comparable to vittae360's enterprise HR Salud tier in serving Mexican corporates with health benefits.

Broad incumbents

• Athenahealth: Major US-based EHR, practice management, and patient engagement platform serving hospitals and clinics. Comparable to vittae360's Intramed product on the EHR SaaS dimension, but operating in the US market with no Mexican regulatory certification.
• Teladoc Health: Global telehealth incumbent offering virtual care and chronic-condition management to employers and insurers. Comparable to vittae360's enterprise HR Salud product in employer distribution and chronic care, though lacking Mexico-specific regulatory certifications.
• Doctolib: European leader in online doctor booking and telemedicine software for practitioners. Comparable to vittae360's Salud and Intramed offerings on the practitioner-facing SaaS dimension, though focused on France/Germany/Italy.

Regional players

• Wolkvox: LatAm-based AI implementation provider with conversational agents, predictive analytics, and contact-center AI across multiple verticals. Comparable to vittae360's AI Implementation Services line and vertical AI agents, but without healthcare depth.

Others

• Clip (clip.mx): Mexican digital payments processor and SMB SaaS provider serving corporates across Mexico. Indirectly comparable as a Mexico-based B2B platform that serves SMB/enterprise segments with embedded financial services — analogous to vittae360's embedded-insurance motion for banks/fintechs via Salud Programática.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks7 records

Key highlights7 records

Customer concentration

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about vittae360