Better Billing
Better Billing is a UK-based independent auditing consultancy that audits and reduces business billing costs across utilities, business rates, telecoms, insurance, card terminals and IT, serving UK SMEs, corporates and public-sector clients through a proprietary price-optimisation platform.
- Company typePrivate
- Founded2016
- HeadquartersSouth Shields, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Better Billing does
Better Billing Ltd is a UK-based independent auditing consultancy headquartered in South Shields that audits and reduces business billing costs across utilities (gas, electricity, water), business rates, telecoms, insurance, card-terminal services and IT infrastructure. Founded in 2016 and operating as a private limited company with 1-10 employees, the firm serves a broad spectrum of UK customers from sole traders and SMEs through to large corporates, with a stated vertical push into public-sector procurement (Local Authorities, NHS Trusts, MOD, Central Government Departments and Educational Establishments) via OJEU-compliant processes.
The firm's core technology is a bespoke billing-audit platform built around a proprietary 'Price Optimisation Search Engine' that benchmarks client contracts against an industry price-comparison matrix, supplemented by Utility Board Integration to analyse consumption data and identify usage spikes. Commercial Energy Audits extend the offering into building-fabric, lighting, HVAC and process-system efficiency assessments, with claimed savings of up to 40% on some facilities. Each client is assigned a dedicated personal auditor with direct telephone, email and in-person access.
Better Billing monetises through three documented streams: retrospective supplier commissions embedded in unit rates, an annual fixed-fee procurement service (invoiced within 30 days of contract start, never charged simultaneously with commission), and transaction-based sourcing of card-terminal machines. Pricing is quote-based and not publicly disclosed. Go-to-market is sales-led via phone (0191 417 4577), website enquiry forms, email and social channels (Twitter, Facebook, LinkedIn), with no intermediary or reseller distribution. Distribution relies on core channel partnerships with all major UK energy suppliers (British Gas, EDF, E.ON, Npower, Scottish Power, OVO Energy, CNG, Haven Power), an FCA-authorised Introducer Appointed Representative relationship with Jelf Insurance Brokers, and networks of VoIP providers and card-terminal merchants.
Better Billing firmographics
Firmographics- Name
- Better Billing
- Legal name
- Better Billing Ltd
- Website
- https://betterbilling.co.uk
- Company type
- Private
- Founded year
- 2016
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Better Billing is a UK-based independent auditing consultancy that audits and reduces business billing costs across utilities, business rates, telecoms, insurance, card terminals and IT, serving UK SMEs, corporates and public-sector clients through a proprietary price-optimisation platform.
- Ownership category
- akta.pro rank
Better Billing industry classification
Industry- Product category
- Utility Billing Audit & Procurement Consulting
- NAICS
- Management Consulting Services (54161)
- akta.pro primary industry
- Customer Billing & Revenue Management (rate configuration, billing, adjustments, revenue assurance) (EUANAIAC)
Keywords
Where Better Billing is headquartered
LocationHeadquarters
- HQ city
- South Shields
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
Better Billing business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D
Revenue model
- Supplier Commission: Better Billing Ltd may receive a retrospective commission payment from successful electricity, gas or water suppliers, included within the unit rates. Remuneration varies dependent on service tariff levels, volume, number of meters, and level of contract management.
- Fixed Fee Service: Annual fixed fee payable by clients for procurement services. Invoices sent within 30 days of start date, lasting for 12-month periods. The fee is pro-rata if service does not apply to a 12-month period. Never charges both commission and fixed fee simultaneously.
- Card Terminal Sourcing: Assistance with sourcing alternative merchants and machine suppliers at competitive rates for card payment terminals.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Pay-as-you-go | Commission-based procurement service |
| Subscription | Annual | Fixed fee annual service |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels4 records
Better Billing product offering
Product offeringCore offering
Better Billing Ltd is an independent auditing consultancy that audits UK business billing across utilities (gas, electricity, water), telecommunications, business rates, insurance, card payment terminals and IT infrastructure, then procures alternative contracts with major UK suppliers to deliver cost savings. Services span initial feasibility assessments, market tendering (including OJEU-compliant procurement for public sector clients), contract negotiation, supplier transition management, invoice validation within 72 hours of receipt, and ongoing usage monitoring under two-to-five-year strategies. The company works directly with all major UK energy suppliers rather than acting as a marketplace.
Product overview
Better Billing is an independent auditing consultancy offering a suite of billing optimization services for businesses. The core offering centers on Audit Services combined with Utilities Management (Gas/Electric/Water) and Commercial Energy Audits, with additional specialized services including Business Rates Services, Telephone Services (VoIP), Insurance Services, Card Terminal Machines, and IT Infrastructure Services. The company operates as a procurement broker and invoice validation agent, working directly with major UK energy suppliers and utilizing a proprietary optimization search engine to compare client contracts against industry price matrices to secure competitive rates. Average savings claimed are 10-20% annually, with energy audits potentially identifying up to 40% savings.
Differentiator
Problem solved
Functional benefit
Products and services
- Audit Services Full audit of a client's business billing covering building fabric, lighting, IT equipment, telecommunications, transport and waste management. Conducted by qualified assessors with specialist equipment and utility board integration to identify savings with no disruption to business operations. Targets businesses seeking to reduce current and future billing costs.
- Utilities Management and Procurement (Gas/Electric/Water) Management and procurement of gas, electricity and water utility contracts. Works directly with major UK suppliers to secure bespoke alternative rates and OJEU-compliant tendering for public sector bodies. Includes full project management to ensure seamless transition from existing suppliers to new contractors.
- Commercial Energy Audits Comprehensive commercial energy audit investigating and quantifying savings across lighting, HVAC, compressed air, renewable energy, motors, process systems, steam systems, heat recovery and building envelope. Reports can identify up to 40% energy cost reductions on some facilities, aimed at reducing operational expenses and increasing building value.
- Business Rates Services Professional rating services to identify businesses overpaying on business rates. Offers a free review of current rates, opportunities to reduce the current bill and the possibility of recovering previous overpayments. Appeals typically concluded in 6-8 weeks.
- Telephone Services Landline, mobile, VoIP and hosted PBX telephone services. Includes a free review of current phone contracts, opportunities to reduce bills and transition assistance from traditional phone lines to cloud-based VoIP systems.
- Insurance Services Insurance and risk management services delivered through a partnership with Jelf Insurance Brokers Limited, an FCA-authorised national broker. Covers business and individual insurance needs via Better Billing's role as an Introducer Appointed Representative.
- Card Terminal Machines Sourcing of Chip and PIN card payment terminals from multiple merchants and machine suppliers to obtain the best daily rates with reliable hardware. Targeted at UK businesses seeking faster and cheaper card payment processing.
- IT Infrastructure Services IT solutions covering hardware (servers, computers, network equipment), software (ERP, CRM, productivity applications), network services and comprehensive ongoing support packages. Also offers startup packages from website design to full management systems for new ventures.
- Invoice Validation Validation of supplier invoices for electricity, gas and water. Reviews that charges are applied correctly and meters are billed at the correct VAT levels, with invoices validated within 72 hours of receipt to ensure accurate billing.
Quantifiable outcome
- Save companies between 10% and 20% annually on billing costs
- +2 more outcomes
Companies that use Better Billing
Customer profileSegments2 records
Ideal customer profiles2 records
Better Billing technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Better Billing partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core.
- British GascoreMajor energy supplier partner. Better Billing works directly with British Gas as one of the major suppliers to source competitive rates for clients.
- EDF EnergycoreMajor energy supplier partner. EDF is shown as one of the supplier logos on the Better Billing website.
- E.ONcoreMajor energy supplier partner. E.ON is featured as a key supplier partner.
- NpowercoreMajor energy supplier partner for electricity and gas procurement services.
- Scottish PowercoreMajor energy supplier partner operating in the UK market.
- OVO EnergycoreMajor energy supplier partner listed on the supplier logos section.
- CNGcoreGas supplier partner shown in the supplier logos.
- Haven PowercoreElectricity supplier partner for business energy procurement.
- Jelf Insurance Brokers LimitedcoreLarge national broker partner for insurance services. Better Billing Limited is an Introducer Appointed Representative of Jelf Insurance Brokers Limited, which is authorised and regulated by the FCA. They are award-winning experts in Insurance, Risk Management and Employee Benefits.
- VoIP Communications ProviderscoreMultiple communications specialists and VoIP providers that Better Billing works with for telephone services, broadband, mobile, fixed wire and phone systems. Helps businesses transition to hosted VoIP systems.
- Card Terminal SupplierscoreMultiple merchants and card terminal machine suppliers that Better Billing works with to source the best daily rates with reliable machines on the market.
Scale indicators6 records
Recent moves6 records
Expansion highlights5 records
Better Billing competitors and assessment
Company assessmentDirect peers
- Corona Energy: UK business energy supplier and broker providing gas, electricity, and water procurement alongside bill validation services. Highly comparable to Better Billing's utility management and invoice validation offerings.
- Love Energy Savings: UK energy broker comparing business gas and electricity tariffs from multiple suppliers. Directly comparable to Better Billing's utility procurement offering, though it leans more on digital/online channels versus Better Billing's personal-auditor model.
- Switch Gas and Electric: UK business energy price comparison and procurement broker. Operates in the same billing/contract-switching niche as Better Billing with comparable supplier relationships and target customers (SMEs to mid-market).
- Utility Aid: UK energy broker specializing in the charity and third sector, with utility bill validation, procurement, and energy audit services. Comparable in service mix to Better Billing, particularly the invoice validation and audit capabilities.
- Inspired Energy: UK-based energy procurement and management consultancy that advises businesses on utility contracts, energy audits, and cost reduction. Direct competitor to Better Billing in the mid-market and corporate energy broker space, with a much larger scale (AIM-listed).
Broad incumbents
- Opus Energy: Major UK business energy supplier serving SMEs and larger commercial customers. Overlaps with Better Billing's procurement role as Opus directly supplies contracts and competes for the same end customers.
- EDF Energy: One of the 'Big Six' UK energy suppliers and a Better Billing partner. Competes for the same business customers with bundled procurement, audit, and efficiency services as part of a broader portfolio.
- British Gas Business: Largest UK business energy supplier and one of Better Billing's core supplier partners. Represents both a partner relationship and competitive threat, as customers could procure directly from British Gas Business.
- E.ON: Major UK energy supplier and Better Billing partner. Operates in the same end market with overlapping capabilities, and could disintermediate brokers by offering direct procurement at scale.
Emerging players
- Crown Commercial Service: UK government procurement organization that runs framework agreements including energy. Competitively relevant to Better Billing's public sector OJEU-compliant procurement work, as it can either be a partner or a competitor for central government energy contracts.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Better Billing social profiles
Digital presenceBetter Billing compliance and trust
Trust signalCompliance1 record
Better Billing financial estimates
Financial estimateRevenue estimate
Valuation estimate
Better Billing leadership team
Management profileNumber of profiles
Better Billing funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Better Billing M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Better Billing
What does Better Billing do?
Better Billing Ltd is an independent auditing consultancy that audits UK business billing across utilities (gas, electricity, water), telecommunications, business rates, insurance, card payment terminals and IT infrastructure, then procures alternative contracts with major UK suppliers to deliver cost savings. Services span initial feasibility assessments, market tendering (including OJEU-compliant procurement for public sector clients), contract negotiation, supplier transition management, invoice validation within 72 hours of receipt, and ongoing usage monitoring under two-to-five-year strategies. The company works directly with all major UK energy suppliers rather than acting as a marketplace.
Is Better Billing a public or private company?
Better Billing is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Better Billing founded?
Better Billing was founded in 2016. It employs 1 to 10 people.
Where is Better Billing based?
Better Billing is headquartered in South Shields, United Kingdom, in the Europe region.
How does Better Billing make money?
Three revenue lines are on record. Supplier Commission is the primary driver. The others are fixed Fee Service and card Terminal Sourcing.
Who are Better Billing's main competitors?
Direct peers on record are Corona Energy, Love Energy Savings, Switch Gas and Electric, Utility Aid and Inspired Energy. Broad incumbents are Opus Energy, EDF Energy, British Gas Business and E.ON. Crown Commercial Service is listed as an emerging player.
Does Better Billing have an API?
No public API is recorded for Better Billing.
What industry is Better Billing in?
Better Billing's product category is Utility Billing Audit & Procurement Consulting. Its primary akta.pro industry code is EUANAIAC, Customer Billing & Revenue Management (rate configuration, billing, adjustments, revenue assurance). Its NAICS code is 54161.