Halo

What Halo does

Halo (legal name: Halo Service Solutions) is a UK-headquartered, private enterprise software company founded in 1994 that operates a unified, no-code service management platform combining IT Service Management (ITSM), Enterprise Service Management (ESM), Customer Service Management (CSM), Customer Relationship Management (CRM), and Professional Services Automation (PSA) in a single product. The platform is built on a multi-tenant, API-centric architecture that supports ITIL-aligned service management workflows and offers 250+ native integrations with major enterprise systems including Microsoft, AWS, Azure, Google Workspace, and Salesforce. Embedded AI capabilities — branded as Halo AI — provide virtual agents, auto-summarisation, intent routing, priority prediction, sentiment analysis, suggested replies, and an Agent Builder, with a built-in OpenAI LLM connection included at no additional cost. Deployment options span cloud, private cloud, and on-premise, with security certifications including ISO 27001, SOC 2 Type II, FedRAMP, GDPR, Cyber Essentials Plus, IRAP, and HIPAA.

Halo monetises primarily through an all-inclusive per-agent SaaS subscription with no feature-tier paywalls, complemented by two industry-first commercial innovations: the $1M Forever Enterprise Package (a fixed annual price for ESM capabilities) and the ARR Milestones discount program (which reduces customer license fees as Halo reaches published ARR thresholds up to £1bn). The company sells through a hybrid go-to-market combining direct enterprise field sales, inside sales, a self-serve 30-day trial, a partner network of implementation partners and resellers, and an integration marketplace. Halo serves 5,000+ organisations across 100+ countries, with named enterprise customers spanning retail, managed services, financial services, gambling/entertainment, and government — including Betfred, AO, Chester Zoo, City of Edinburgh Council, TSG, Magna5, Aspire, and inlumi. The company has 251-500 employees and is privately held, with management publicly stating the company is not for sale.

Name

Halo

Legal name

Halo Service Solutions

Website

https://usehalo.com

Company type

Private

Founded year

1994

Operating status

Operating

Headcount range

251–500 employees

Short description

Halo Service Solutions is a UK-headquartered enterprise software company that operates a unified no-code platform combining ITSM, ESM, CSM, CRM, and PSA with embedded AI capabilities, serving 5,000+ organisations across 100+ countries through an all-inclusive per-agent subscription model.

Ownership category

akta.pro rank

Product category

Enterprise Service Management Software

NAICS

Software Publishers (5132)

SIC

Services-Prepackaged Software (7372)

akta.pro primary industry

End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA)

akta.pro secondary industry

Multi-Cloud & Hybrid Cloud Enablement (BPAEACAK)

Keywords

• Enterprise service management
• IT service management
• Professional services automation
• Customer service management
• No-code ITSM platform

Headquarters

HQ city

Stowmarket

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Personnel, Technology or R&D, Marketing or Sales, Operations, Infrastructure

Revenue model

1. Enterprise Software Licenses (Subscription): SaaS subscription model with per-agent pricing. All-inclusive licensing includes ticketing, automation, AI, reporting, asset management, integrations, and SLA management without feature-tier paywalls.
2. $1M Forever Enterprise Package: Flat-fee enterprise package offering ESM capabilities for a fixed $1M annual price, eliminating per-user expansion penalties and aligning vendor success with customer outcomes.
3. ARR Milestones Program: Industry-first pricing program providing global license discounts when Halo reaches published ARR thresholds, starting at approximately £100m ARR with 5% reduction, compounding at each milestone up to £1bn.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels5 records

Core offering

Halo is an enterprise-grade no-code, AI-enabled platform that unifies and automates service, project, customer, sales and asset workflows. The platform combines IT Service Management (ITSM), Enterprise Service Management (ESM), Customer Service Management (CSM), Customer Relationship Management (CRM) and Professional Services Automation (PSA) in a single all-inclusive subscription with embedded Halo AI, 250+ native integrations, ITIL-aligned processes, and deployment flexibility across cloud, private cloud and on-premise.

Product overview

Halo is a unified enterprise service management platform that combines ITSM, ESM, CSM, CRM, and PSA capabilities into a single all-inclusive product with transparent per-agent pricing. The platform is built around a core Halo Platform with embedded Halo AI capabilities, offering modules for Enterprise Service Management (ESM), IT Service Management (ITSM), Customer Service Management (CSM), Customer Relationship Management (CRM), and Managed Services/PSA. Additional products include the $1M Forever Enterprise Package for fixed-price enterprise deployments and the ARR Milestones pricing program. Key features include omnichannel ticketing, self-service portal, workflow automation, reporting & analytics (1,000+ reports), assets & CMDB, change management, problem management, and incident management. The platform offers 250+ native integrations and is deployed via Halo Cloud, Private Cloud, or On-Premise options.

Differentiator

Problem solved

Functional benefit

Brands

• HaloITSM: IT Service Management platform for enterprise IT teams
• HaloCRM
• HaloPSA

Products and services

• Halo Platform A unified enterprise service management platform combining ITSM, ESM, CSM, CRM and PSA capabilities in a single all-inclusive SaaS subscription with transparent per-agent pricing, ITIL-aligned workflows and embedded AI.
• HaloITSM IT Service Management product line for enterprise IT teams, delivering incident management, service request management, change management, problem management, knowledge management, service level management, asset management and CMDB capabilities.
• HaloCRM Customer Relationship Management product line for sales, marketing and service with pipeline management, lead scoring, marketing automation, sales forecasting, and campaign-to-revenue attribution.
• HaloPSA Professional Services Automation product for managed service providers, offering agreement management, timesheet tracking, billing automation, lead generation and ITIL-aligned service desk operations.
• Halo AI Integrated AI layer embedded across the Halo platform providing request triage, categorisation, summarisation, sentiment analysis, suggested replies, knowledge suggestions, workflow assistance, AI Agents (virtual and operations agents), Platform Intelligence that learns from platform data, and an Ability Library.

Quantifiable outcome

• Reduced audit preparation from days to 30 minutes at Chester Zoo
• +4 more outcomes

Named customers8 records

Segments1 record

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration99 records

AI capability7 records

Feature6 records

Partnerships

Ten partnerships are on record, tiered core, flagship and minor.

• USTcoreStrategic or Co-development Partner · 23 June 2026UST expands its global enterprise platform portfolio with Halo partnership, integrating Halo's service management capabilities into UST's enterprise offerings.
• Scottish RugbyflagshipGTM or Marketing Partner · 6 February 2026Official Enterprise Software Partner of Scottish Rugby, supporting rugby operations with service management.
• Loughborough SportminorGTM or Marketing Partner · 24 July 2025Partnership to support student athletes at Loughborough University.
• Ipswich Town FCflagshipGTM or Marketing Partner · 17 July 2025Front-of-shirt sponsor and partner, with community initiatives including Ed Sheeran collaborations and Building Suffolk's Future Together.
• RaynetcoreTechnology or Integration · 21 May 2025Strategic partnership for next-generation IT Service Management, combining Raynet's capabilities with Halo's platform.
• MozaicminorStrategic or Co-development Partner · 7 May 2025Partnership to deliver cost-optimised, future ready solutions through combined Mozaic and Halo capabilities.
• VirimacoreTechnology or Integration · 7 April 2025Strategic partnership to power next-gen ITOM and service mapping, integrating Virima's ITOM capabilities with Halo's service management.
• AT&TcoreTechnology or Integration · 24 March 2025Integration of AT&T and Datagate into Halo's PSA platform for automated telecom quoting and billing.
• DXC TechnologycoreImplementation/ SI/ Consulting Partner · 6 September 2024Alliance to offer low-code, AI-driven Service Management solutions to enterprise-grade organisations.
• McLaren RacingflagshipGTM or Marketing Partner · 13 June 2023Official Technology Partner of McLaren Racing, bringing enterprise service management to F1 operations.

Scale indicators5 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• ConnectWise: ConnectWise is a PSA and RMM platform purpose-built for MSPs, covering ticketing, billing, agreement management and service desk. HaloPSA competes directly with ConnectWise for MSP operational workflows.
• ServiceNow: ServiceNow is the dominant enterprise ITSM/ESM platform serving large enterprises with ITIL-aligned workflows, AI agents, and a broad workflow portfolio. Halo directly competes with ServiceNow in ITSM, ESM and customer service workflows; inlumi's 30% cost reduction case shows Halo's positioning is to displace ServiceNow.
• Ivanti: Ivanti provides ITSM, IT asset management, and unified endpoint management for enterprises. Halo's ITSM, asset management and CMDB modules overlap with Ivanti's Neurons for ITSM offering in mid-market and enterprise segments.
• Freshworks (Freshservice): Freshworks Freshservice is a directly comparable ITSM and customer service SaaS targeting mid-market and enterprise buyers with per-agent pricing and integrated AI. Halo competes head-to-head with Freshservice in ITSM/CSM and similar all-inclusive pricing motion.
• Zendesk: Zendesk is a leading customer service and engagement platform with omnichannel ticketing, AI agents and workforce management. Halo's CSM module and omnichannel ticketing overlap directly with Zendesk's customer service suite.
• Atlassian (Jira Service Management): Jira Service Management is Atlassian's ITSM offering targeting engineering-adjacent IT teams with incident, change, and asset management. Halo competes with JSM for IT teams that need ITIL-aligned ITSM alongside service desk and asset workflows.
• BMC Helix: BMC Helix is an ITSM and digital workplace platform serving large enterprises with ITIL processes, AI service management and CMDB capabilities. Halo's ITSM and CMDB offering competes directly with BMC Helix in enterprise IT service management deals.
• Kaseya: Kaseya offers integrated IT management, RMM, security and PSA platforms for MSPs and IT teams. Halo competes with Kaseya's VSA and BMS products for MSP-centric service desk and PSA workflows.

Emerging players

• SysAid: SysAid is an ITSM platform with embedded AI for mid-market IT teams, offering service desk, asset management and workflow automation. SysAid is comparable to Halo's ITSM offering but with a narrower scope and smaller scale.

Broad incumbents

• Salesforce (Service Cloud / Slack): Salesforce is a broad CRM, customer service and workflow platform with Service Cloud, Field Service and Slack workflow capabilities. Halo's CRM and CSM modules overlap with Salesforce's service and CRM suite, though Salesforce operates as a wider portfolio incumbent.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks1 record

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@usehalo
• Facebookfacebook.com/HaloService
• LinkedInlinkedin.com/company/usehalo
• Instagraminstagram.com/lifeathalo
• Xx.com/halonxtgen

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Halo