B2B Development Company

What B2B Development Company does

B2B Development Company is a Yerevan, Armenia-based IT services firm founded in 2016 that operates as an official Bitrix24 Gold Partner in both Armenia and the USA. The company sells, implements, customizes, and supports the Bitrix24 CRM/ERP platform (both cloud and on-premise editions) for over 300 organizations. Its solution portfolio spans nine industry verticals — HoReCa, Marketing Agencies, Vehicle Import & Sales, HR, Retail & E-Commerce, Insurance, Industrial Manufacturing, Real Estate, and Import/Export — each packaged as a verticalized implementation blueprint on top of Bitrix24.

The core technology stack is centered on the Bitrix24 platform, augmented with custom web services, AI-powered automations, and call center systems integrated via ATS/PBX connections to Team Telecom, Viva-MTS, and Ucom. B2B Development has assembled a partner ecosystem of 19+ integrations covering ERP/accounting (1C, ArmSoft), POS (iiko, Haysell), messaging (Telegram, WhatsApp, Facebook, Instagram), and SMS providers (ArmSMS, Dexatel). The company has also developed Hatakagits, a proprietary real estate management system registered as an in-house sub-brand and integrated with Bitrix24 for the real estate vertical.

The business model is a platform-plus-services construct: Bitrix24 license resale (subscription and perpetual tiers ranging from a free tier to 1000+ user enterprise on-premise) generates pass-through revenue, while the majority of value capture comes from professional services — implementation, customization, technical support, consultation, training, AI automation, and custom web development. The company employs an 11-50 person team organized into IT, CRM, Marketing, and Leadership functions, and is founder-led by David Ovoyan as Founder and CEO. The GTM motion is sales-led, combining direct consultative selling with a free consultation funnel, and operates distribution locally in Armenia with international reach via the Bitrix24 USA partnership.

Name

B2B Development Company

Legal name

B2B Development

Website

https://b2bdevelopment.am

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

11–50 employees

Short description

B2B Development Company is a Yerevan, Armenia-based Bitrix24 Gold Partner implementing and customizing the Bitrix24 CRM/ERP platform for 300+ organizations across nine verticals, including HoReCa, Insurance, Real Estate, and Manufacturing, with an in-house real estate product called Hatakagits.

Ownership category

akta.pro rank

Product category

CRM and Business Process Automation Services

NAICS

Custom Computer Programming Services (541511), Computer Systems Design and Related Services (54151)

SIC

Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

B2B/EDI & Supply Chain Process Automation Platforms (HDAEAHAK)

akta.pro secondary industry

B2B/EDI & Partner Integration (BPAMAOAJ)

Keywords

• CRM implementation services
• Bitrix24 integration
• Business process automation
• Call center solutions
• Custom web development

Headquarters

HQ city

Yerevan

HQ country

Armenia

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Bitrix24 License Sales: Sale of Bitrix24 cloud and on-premise licenses at various tiers (Free, Basic, Standard, Professional, Enterprise, Business) with different user capacities and feature sets. Revenue generated from license subscriptions and perpetual purchases.
2. Professional Services: Implementation, customization, technical support, consultation, training, and ongoing maintenance services for Bitrix24 deployments. Includes system setup, workflow configuration, integrations, and staff training.
3. Custom Development Services: Custom web service development and code solutions integrated with Bitrix24 to extend platform functionality for specific business requirements.

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels4 records

Core offering

B2B Development Company implements, customizes, and supports Bitrix24 CRM/ERP platforms for businesses, selling Bitrix24 cloud and on-premise licenses alongside professional services including system implementation, technical support, consultation, training, AI automation, and custom web development. The company also delivers call center systems integrated with ATS/PBX platforms and develops industry-specific automation solutions across nine verticals, plus an in-house real estate management system called Hatakagits.

Product overview

B2B Development Company is a Bitrix24 Gold Partner offering a platform-plus-services model centered on Bitrix24 implementation, customization, and support. The core offering consists of Bitrix24 cloud and on-premise licenses (Free through Enterprise tiers) complemented by professional services including system implementation, technical support, call center setup, AI-powered automation, and custom web development. The company provides industry-specific solutions across 9 verticals: HoReCa, Marketing Agencies, Vehicle Import & Sales, Human Resources, Retail & E-Commerce, Insurance, Industrial Manufacturing, Real Estate, and Import/Export. Their product portfolio includes the Bitrix24 platform (both cloud and on-premise editions with tiered user capacities), Hatakagits (an in-house developed real estate management system), and sector-specific solutions implemented on the Bitrix24 framework. Services are delivered through a structured 7-step implementation methodology including technical specification, project preparation, integration deployment, training, knowledge base creation, video tutorials, and ongoing maintenance.

Differentiator

Problem solved

Functional benefit

Brands

• Hatakagits: An independent real estate system project developed within the company, reflecting their innovative and socially responsible approach.

Products and services

• Bitrix24 System Implementation Setup and configuration of Bitrix24 including CRM, workflows, task and project management, automation rules, and system integrations for streamlined business operations, sold to enterprise and mid-market clients.
• Bitrix24 Technical Service Ongoing support, system updates, troubleshooting, and continuous improvements provided to B2B Development's Bitrix24 clients to keep their deployments running smoothly.
• Call Center System Implementation Design and implementation of call centers with ATS/PBX system integration with Team Telecom, Viva-MTS, and Ucom operator networks, including call routing, operator queues, IVR scenarios, call recording, analytics, and CRM integration for customer service operations.
• Bitrix24 Consultation and Training Expert consultation and hands-on training to help client teams effectively use Bitrix24, adopt best practices, and work confidently with its tools and features.
• AI Automation AI-powered automations built within Bitrix24 to reduce manual work, optimize workflows, and improve efficiency through smart processes and automated actions for client businesses.
• Web Service Development Custom web services and code solutions integrated with Bitrix24 to extend functionality, automate processes, and adapt the system to specific business needs of clients.
• HoReCa Industry Solution Industry-specific Bitrix24-based solution for hotels, restaurants, and cafes covering order automation, delivery management, internal requests, gift card management, web menu with QR codes, customer satisfaction analytics, and POS integrations with iiko.
• Marketing Agencies Solution Bitrix24-based solution for marketing teams and agencies covering task management, internal process automation, sales and marketing pipeline management, project coordination, and call/website/social media integration.
• Vehicle Import & Sales Solution Bitrix24-based solution for vehicle import, inventory, and sales operations including phased import tracking, customer management, service and spare parts sales, warranty management, sales reporting, internal processes, and lead generation.
• Human Resource Management Solution Bitrix24-based solution for HR processes including organizational structure and access management, working hours and schedule management, payroll processing, document workflow automation, recruitment, onboarding, knowledge base, and internal communications.
• Retail & E-Commerce Solution Bitrix24-based solution for retail and online sales covering sales process management, warehouse and product inventory, website creation, online order management, financial and analytical reporting, and integration with POS, barcode scanners, and SMS.
• Insurance Companies Solution Bitrix24-based solution for insurance companies including lead generation, chat-bot deployment, sales, claims, and renewals automation, document workflow, automatic contract generation, HR management, database organization, and integration with call center, email, SMS, and insurance systems (IMEX & Lite).
• Industrial Manufacturing Solution Bitrix24-based solution for industrial companies automating production phase management, maintenance and equipment management, internal document workflow, employee management, analytics, and integration with website, SMS, ERP, and chat-bots.
• Real Estate Agencies Solution Bitrix24-based solution for real estate agencies covering listing and catalog management, client database and lead generation, marketing and targeting campaigns, contracts and payment tracking, task and project automation, and integration with Hatakagits, IP telephony, SMS, email, and social networks.
• Import & Export Companies Solution Bitrix24-based solution for import/export and logistics covering product and logistics tracking, document automation, partner and client management, marketing and notifications, task and process management, analytics, and integration with website, ERP, SMS/email, and chat-bots.
• Hatakagits Real Estate Management System Proprietary in-house real estate management system developed by B2B Development, integrated with Bitrix24 for the real estate industry solution, managing property listings, property data synchronization with websites, and client information.
• Bitrix24 Cloud Licenses Bitrix24 cloud subscription licenses resold by B2B Development across Free (1-2 users, 5GB), Basic (5 users, 24GB), Standard (50 users, 100GB), Professional (100 users, 1024GB), and Enterprise (300+ users, 3TB) tiers with CRM, marketing, sales, and HR features.
• Bitrix24 On-Premise Licenses Bitrix24 on-premise licenses resold by B2B Development including Business edition (50/100/300/500 users with documents, CMS and source code, extranet users, helpdesk, eLearning, AD/SSO, communications, contact center, sites/landing pages) and Enterprise edition (1000+ users with Documents 40, web-cluster, multiple divisions).

Quantifiable outcome

• Full transparency and controllability of business processes through real-time tracking and centralized reporting
• +2 more outcomes

Named customers1 record

Segments9 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

Integration18 records

AI capability2 records

Feature5 records

Partnerships

20 partnerships are on record, tiered core, strategic and supporting.

• Bitrix24coreChannel Partner/ Reseller/ DistributorOfficial Gold Partner of Bitrix24 in Armenia and USA. B2B Development sells, implements, customizes, and provides technical support for Bitrix24 cloud and on-premise CRM/ERP solutions across multiple industry verticals.
• Team TelecomcoreTechnology or IntegrationTechnical integration partner providing ATS/PBX call center system integration for customer communication solutions. Enables call routing, operator queues, IVR scenarios, and call recording capabilities.
• Viva-MTScoreTechnology or IntegrationTechnical integration partner providing ATS/PBX call center system integration for customer communication solutions in Armenian market.
• UcomcoreTechnology or IntegrationTechnical integration partner providing ATS/PBX call center system integration for customer communication solutions.
• 1CstrategicTechnology or IntegrationIntegration with 1C accounting/ERP systems for financial data synchronization between Bitrix24 implementations and client accounting systems.
• ArmSoftstrategicTechnology or IntegrationIntegration partnership for Armenian market software solutions, enabling comprehensive business automation ecosystem.
• DigitalOceansupportingTechnology or IntegrationTechnical infrastructure partner providing cloud hosting services for Bitrix24 and custom web service deployments.
• HetznersupportingTechnology or IntegrationTechnical infrastructure partner providing cloud hosting services for Bitrix24 and custom web service deployments.
• HatakagitscoreTechnology or IntegrationProprietary real estate management system developed internally by B2B Development. Integrated with Bitrix24 for real estate agency solutions, enabling property listing management, automated lead capture, and contract tracking.
• HaysellstrategicTechnology or IntegrationPOS integration for retail and e-commerce solutions, enabling sales data, inventory, and cash register synchronization with Bitrix24.
• iikostrategicTechnology or IntegrationPOS integration for HoReCa sector solutions, enabling synchronization of sales, inventory, and customer data with Bitrix24.
• FacebooksupportingTechnology or IntegrationSocial media integration for centralized message management and automatic lead transfer to sales team within Bitrix24.
• InstagramsupportingTechnology or IntegrationSocial media integration for centralized message management and automatic lead transfer to sales team within Bitrix24.
• TelegramsupportingTechnology or IntegrationMessaging platform integration for customer notifications and communication automation within Bitrix24.
• UmnicosupportingTechnology or IntegrationCustomer communication and chat integration platform for centralized messaging management.
• WazzupsupportingTechnology or IntegrationWhatsApp Business integration platform for customer communication and notification automation.
• ArmSMSsupportingTechnology or IntegrationSMS notification service integration for automated customer alerts and marketing campaigns.
• DexatelsupportingTechnology or IntegrationSMS and communication service integration for automated customer notifications.
• eChatsupportingTechnology or IntegrationChat widget and bot integration platform for lead capture and customer support automation.
• MonttechsupportingTechnology or IntegrationTechnical integration partner providing technology solutions for business automation ecosystem.

Scale indicators2 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Bitrix24: Vendor of the underlying CRM/collaboration platform that B2B Development implements and resells. Comparable because Bitrix24 itself, plus its other Gold Partners globally, compete for the same end-customer implementation wallet.
• SoftServe: Large IT services and consulting firm originating in Ukraine with broad CRM, cloud, and digital transformation capabilities. Comparable as a broad incumbent that can deliver end-to-end automation projects similar to B2B Development's offerings.
• Sigma Software: Ukrainian-origin IT services group with broad CRM, ERP, and BPM delivery. Comparable because it competes for enterprise automation and integration work, including in CIS markets served by B2B Development.
• EPAM Systems: Global digital platform engineering and consulting firm. Comparable as a much larger incumbent that can deliver CRM/workflow integration and custom development to enterprise clients, including in the Caucasus region.

Direct peers

• Computools: Software engineering and digital transformation consultancy with CRM, BPM, and integration practices. Comparable because it targets similar enterprise clients needing CRM/workflow customization and integration work.
• Itransition: Custom software development and CRM/BPM consultancy. Comparable because it delivers tailored CRM, workflow automation, and system integration solutions for B2B clients across multiple industries.
• Andersen: Large Eastern European IT services firm with CRM, ERP, and workflow automation practices. Comparable because it offers bespoke CRM/BPM implementation and integration services to enterprise clients.
• ScienceSoft: IT services firm with a CRM, BPM, and enterprise integration practice. Comparable because it sells similar custom CRM/workflow implementation, system integration, and consulting services to mid-market and enterprise customers.
• Wezom: Custom software and ERP/CRM integration provider with deep CIS presence. Comparable because it competes for similar B2B automation, integration, and custom development engagements in the same regional market.

Regional players

• Brocoders: Custom software development and CRM/ERP integration firm operating in CIS markets. Comparable as a regional peer delivering similar CRM automation and integration services to B2B clients.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/b2bdevelopment.am
• Instagraminstagram.com/b2b_development
• LinkedInlinkedin.com/company/b2b-development-company

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about B2B Development Company