Good Help Connections

Name

Good Help Connections

Legal name

Good Help Connections

Website

https://goodhelpconnections.com

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Healthcare IT / Electronic Health Record Implementation Services

NAICS

Computer Systems Design and Related Services (5415)

SIC

Services-Health Services (8000)

akta.pro primary industry

EHR Implementation, Optimization, Training & Managed Services (HLACAAAL)

Keywords

• Epic EMR implementation
• Electronic health record services
• Healthcare IT consulting
• Clinical transformation services
• Population health management

Headquarters

HQ city

Marriottsville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Epic Implementation Services: Professional services revenue from implementing Epic EMR systems at partner health systems, including scope analysis, build, testing, training, and go-live support.
2. Advisory Services: Custom consulting engagements providing subject matter expertise to optimize clinical transformation efforts, improve quality, and foster provider and patient engagement.
3. Support Services: Ongoing technical support and optimization services for Epic-based platforms, including 99.9% uptime maintenance and active end-user support.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Good Help Connections provides Epic EMR implementation, optimization, support, and advisory services to health systems and hospitals. The company's offerings are centered on its proprietary Bon Secours ConnectCare platform — an Epic-based electronic medical record configuration — and cover scope analysis, build, testing, training, go-live support, and ongoing platform maintenance with documented 99.9% uptime.

Product overview

Good Help Connections is a wholly-owned subsidiary of Bon Secours Health System that provides a portfolio of healthcare technology services centered on Epic EMR implementation and optimization. The company's offerings consist of four core service lines—Advisory Services, Support Services, Optimization Services, and Implementation Services—along with access to their proprietary Bon Secours ConnectCare platform, an Epic-based EMR system featuring clinical decision support (CDS) tools. Together, these services enable healthcare organizations to execute and optimize electronic health record installations, improve care quality, and reduce costs.

Differentiator

Problem solved

Functional benefit

Brands

• Bon Secours ConnectCare: Proprietary Epic-based electronic medical record platform provided by Good Help Connections for healthcare partners.

Products and services

• Advisory Services Custom technical applications and consulting engagements that bridge the gap between standard EMR capabilities and end-user needs; also covers smaller-scale project planning, implementation, and support. Intended for healthcare organizations seeking clinical transformation and subject-matter-expert advisory support.
• Support Services Ongoing technical support and maintenance for the Epic-based platform with documented 99.9% uptime averaging over five years, supporting over 30,000 active end users across 14 hospitals and 392 physician practices. Intended for health systems operating the ConnectCare platform.
• Optimization Services Creative enhancements and optimization engagements for common healthcare challenges deployed on the Epic-based ConnectCare platform; Good Help Connections has been recognized by Epic for these innovative solutions. Intended for healthcare providers operating Epic/ConnectCare environments.
• Implementation Services Epic EMR implementation services for acute and outpatient facilities covering scope analysis, build, testing, training, and go-live support, backed by over ten years of experience. Intended for health systems and hospitals undertaking a new Epic deployment or migration.
• Bon Secours ConnectCare Platform Proprietary Epic-based electronic medical record platform featuring clinical decision support tools, bar code medication administration capabilities, order sets, interfaces, and population health management functionalities, deployed externally by Good Help Connections as part of its implementation and optimization services.

Quantifiable outcome

• 99.9% uptime maintained over 5 years on Epic-based platform
• +1 more outcomes

Named customers2 records

Segments2 records

Ideal customer profiles1 record

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Two partnerships are on record, tiered flagship and core.

• Chesapeake Regional Medical CenterflagshipImplementation/ SI/ Consulting Partner · 9 March 2015CRMC is the first non-BSHSI hospital to partner with Good Help Connections for an Epic migration. GHC will provide support for CRMC's migration to the Epic EMR system over a two-year period, implementing the Bon Secours ConnectCare platform. This partnership was announced in March 2015 and represents GHC's first external health system partnership, validating their ability to serve organizations beyond the BSHSI network.
• Bon Secours Health SystemcoreStrategic or Co-development Partner · 2 February 2015Good Help Connections is a wholly-owned, taxable subsidiary corporation of Bon Secours Health System (BSHSI). As part of the Bon Secours family, GHC operates under the same principles and mission, adhering to BSHSI values of Respect, Justice, Quality, Integrity, Compassion, Stewardship, Innovation and Growth. BSHSI provides the foundational platform (ConnectCare) and brand equity that GHC leverages for partner engagements.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• BlueTree Network: BlueTree Network provides Epic-specific consulting, integration, and managed services to community hospitals and health systems. It targets a similar customer segment to GHC's mission-aligned community health systems.
• Optimum Healthcare IT: Optimum Healthcare IT is an Epic-specialist consulting firm offering implementation, go-live support, and managed services. Its service portfolio and Epic-only positioning closely overlap with GHC's four core service lines.
• Pivot Point Consulting: Pivot Point Consulting provides Epic and other EHR implementation, optimization, and managed services to hospitals and physician practices. It competes head-to-head with GHC for the same mid-market health system customers seeking turnkey EHR rollouts.
• Nordic: Nordic is the largest pure-play Epic-focused healthcare IT consulting firm, providing implementation, optimization, advisory, and managed services to hospitals and health systems. It is the closest direct competitor to Good Help Connections given its overlapping Epic implementation and managed-services offerings and similar customer profile.
• Tegria: Tegria is a healthcare technology and services company formed around Nordic and other acquired firms, offering end-to-end EHR implementation, managed services, and population health consulting. It represents the scaled-up version of the same Epic-services model GHC operates.
• Avaap: Avaap is an IT consultancy providing EHR implementation, optimization, and managed services across Epic, Workday, and Infor platforms. Its Epic practice competes with GHC for hospital system customers seeking full lifecycle implementation support.
• Impact Advisors: Impact Advisors is a KLAS-leading Epic consultancy offering implementation, optimization, and advisory services to large health systems. Its focus on enterprise-scale Epic deployments directly mirrors GHC's ConnectCare migration model and target buyer profile.
• HCI Group: HCI Group is a healthcare IT consultancy specializing in Epic implementation, training, and support, with a particular emphasis on clinical transformation. Its delivery model and clinical-informatics expertise closely parallel GHC's subject-matter-expert approach.

Broad incumbents

• Deloitte (Health Care): Deloitte's Health Care practice offers EHR strategy, implementation, and managed services alongside broader transformation consulting. As a Big 4 incumbent, it competes for large enterprise Epic programs where GHC also bids, but at a significantly higher price point.
• Accenture (Health): Accenture's Health practice delivers large-scale EHR implementation, digital health, and consulting services to enterprise health systems. As a broad incumbent, it competes with GHC on Epic deployments for the largest hospital networks, though GHC serves a more mission-driven, mid-market niche.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/good-help-connections

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Good Help Connections