Encalm Hospitality

What Encalm Hospitality does

Encalm Hospitality Pvt. Ltd. is an India-based airport hospitality operator incorporated in 2021 and headquartered in Gurugram, Haryana. The company runs a multi-category service portfolio across three major Indian airports — Delhi (IGI T1/T2/T3), Hyderabad (RGI), and Goa (Mopa) — covering premium and business-class lounges (Encalm Lounge, Encalm Privé), bespoke meet-and-assist (Atithya), airport spas (Encalm Spa), transit accommodation (Transit by Encalm), luggage wrapping (Enwrap), a business workspace (The Business Centre), and a 24-hour lounge concept (Round D Clock). It also operates co-branded flagship lounges on behalf of American Express Centurion, Air India Maharaja, and RuPay. The technology stack is conventional: a booking engine at encalm.com, a dedicated Atithya portal at atithya.encalm.com, and a Members' Circle subscription platform; no proprietary AI, data, or platform technology was disclosed.

The business model blends per-transaction pricing (lounge walk-ins INR 2,550–5,150; Atithya INR 2,500–9,500 per service tier) with an annual subscription tier (Members' Circle Explorer INR 1.75 lakh, Voyager INR 2.0 lakh, Opus INR 3.0 lakh) and B2B co-branded lounge contracts with American Express, Air India, and RuPay. Distribution combines direct online booking, walk-in venue sales, an authorized Sales Agent network for corporate and group bookings, and cross-promotion through airline partners (Air India, Air Asia, IndiGo, Vistara). Customer segmentation is hybrid: B2C premium travelers, families, elderly and mobility-impaired passengers, and transit passengers on the consumer side; credit card networks, airlines, and corporate accounts on the B2B side. In March 2026, management announced a strategic pivot toward hotels, in-flight catering, and overseas airport contracts (including the Middle East), reflecting pressure on Indian airport lounge economics from competing in-house airport-operator services.

Name

Encalm Hospitality

Legal name

Encalm Hospitality Pvt. Ltd.

Website

https://encalm.com

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Encalm Hospitality is an Indian airport hospitality operator running premium lounges, meet-and-assist (Atithya), spas, transit hotels, and co-branded American Express, Air India, and RuPay lounges across Delhi, Hyderabad, and Goa airports, serving premium travelers, airlines, and financial brand partners.

Ownership category

akta.pro rank

Product category

Airport Hospitality Services

NAICS

Caterers (722320), Other Traveler Accommodation (72119)

SIC

Airports, Flying Fields & Airport Terminal Services (4581)

akta.pro primary industry

Luxury, VIP & Bespoke Travel Concierge (HSACAKAL)

akta.pro secondary industries

Luxury Hospitality & VIP Hosting (Tables, Bottle Service, Concierge Hosts) (HSACAMAH), In-Flight Catering & Meal Services (THABAMAA)

Keywords

• Airport hospitality
• Meet and assist
• Airport lounges
• Transit accommodation
• Premium travel services

Headquarters

HQ city

Gurugram

HQ country

India

HQ region

Asia

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Lounge Access Fees: Per-visit fees for lounge access at domestic and international lounges across Delhi, Hyderabad, and Goa airports. Pricing varies by terminal and lounge tier (standard Encalm Lounge vs. premium Encalm Privé).
2. Branded Partnership Lounges: Co-branded lounges operated for partner brands including American Express Centurion Lounge, Air India Maharaja Lounge, and RuPay Lounge. Revenue generated through brand partnerships and guest access fees.
3. Atithya Meet & Assist Services: Premium meet and greet services including departure, arrival, and transit assistance with porter, buggy, and lounge access. Priced per person per service at INR 2500-9500 depending on route and airport.
4. Members' Circle Subscriptions: Annual membership program with three tiers (Explorer at INR 1.75 lakh, Voyager at INR 2.0 lakh, Opus at INR 3.0 lakh) offering bundled Atithya services with lounge access for members and guests.
5. Transit Hotel Accommodation: Room rentals at Transit by Encalm facilities in Delhi and Hyderabad airports, offering short-stay accommodation with spa and café services.
6. Encalm Spa Services: Spa treatments and therapies at Delhi Airport locations, with packages ranging from 10 minutes to 90 minutes.
7. Enwrap Luggage Services: Premium luggage wrapping service using biodegradable materials at check-in halls.
8. Hotel and Catering: Strategic expansion into hotels and in-flight catering services as part of diversification strategy.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels4 records

Core offering

Encalm Hospitality operates a portfolio of airport hospitality services at major Indian airports (Delhi, Hyderabad, Goa), including premium airport lounges (Encalm Lounge, Encalm Privé), a meet-and-greet concierge service (Atithya), airport spa (Encalm Spa), luggage wrapping (Enwrap), transit hotel rooms (Transit by Encalm), a business center, and co-branded partner lounges (American Express Centurion, Air India Maharaja, RuPay). The company sells these directly to consumers via walk-in, online booking, and membership subscriptions, and to enterprises via brand partnership and channel arrangements.

Product overview

Encalm Hospitality operates a comprehensive airport hospitality platform comprising multiple service modules. The core offerings include Atithya (Meet and Assist services) and Encalm Lounge (airport lounges), supplemented by premium sub-brands such as Encalm Privé (luxury business class lounge), Encalm Spa (wellness services), Enwrap (luggage protection), Transit by Encalm (transit hotel), and The Business Centre (workspace facilities). The company also operates partnered brand lounges including the American Express Centurion Lounge, Air India Maharaja Lounge, and RuPay Lounge at major Indian airports. Services are available across Delhi, Hyderabad, and Goa airports, with the Atithya Members' Circle offering tiered membership plans for frequent travelers.

Differentiator

Problem solved

Functional benefit

Brands

• Atithya: Bespoke Meet and Assist service by Encalm based on Atithi Devo Bhava concept, providing airport meet and greet, concierge, baggage assistance, and buggy services
• Encalm Spa
• Enwrap
• Encalm Privé
• Transit by Encalm
• Round D Clock
• Members' Circle
• The Business Centre

Products and services

• Atithya

Quantifiable outcome

• 40% increase in traffic across lounge formats
• +1 more outcomes

Named customers8 records

Segments5 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Nine partnerships are on record, tiered flagship, core and minor.

• American ExpressflagshipGTM or Marketing PartnerCo-branded American Express Centurion Lounge operated by Encalm at major Indian airports. Provides premium lounge experience exclusively for American Express card holders, serving as a strategic brand engagement platform for American Express to convert traveler dwell time into loyalty outcomes.
• Air IndiaflagshipGTM or Marketing PartnerOperates Air India Maharaja Lounge for premium passengers, enhancing Air India's hospitality offerings at Indian airports. Lounge features brand-aligned design and services that reinforce Air India's premium positioning.
• RuPaycoreGTM or Marketing PartnerCo-branded RuPay Lounge serving cardholders at Indian airports, providing brand engagement platform for the Indian payment network to reach premium travelers.
• Delhi Duty FreeminorGTM or Marketing PartnerExclusive shopping partner providing discounts to Atithya guests. Atithya service includes option for personal shopper at Duty Free for international passengers.
• Air IndiacoreChannel Partner/ Reseller/ DistributorAirline partner integrated into Encalm's airport services ecosystem. Logo displayed on Encalm website as partner.
• Air AsiaminorChannel Partner/ Reseller/ DistributorAirline partner with logo displayed on Encalm website.
• IndigominorChannel Partner/ Reseller/ DistributorAirline partner with logo displayed on Encalm website.
• VistaraminorChannel Partner/ Reseller/ DistributorAirline partner with logo displayed on Encalm website.
• FlysmartminorChannel Partner/ Reseller/ DistributorTravel partner with logo displayed on Encalm website.

Scale indicators6 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• Travel Food Services (TFS): TFS is an India-based airport hospitality and F&B operator with a deep footprint at major Indian airports. It is the closest India-headquartered competitor to Encalm's lounge and transit food and beverage operations.
• Plaza Premium Group: Plaza Premium Group is the world's largest independent airport lounge operator, running lounges and meet-and-assist services across global airports. It is the most direct competitor to Encalm's core lounge and Atithya-style services business model and customer segment.
• Collinson Group (Priority Pass): Collinson operates Priority Pass, the world's largest independent airport lounge access program, and runs owned lounges. It directly competes for premium-card and frequent-traveller lounge relationships that Encalm targets through American Express and RuPay co-branded lounges.
• Airport Dimensions: Airport Dimensions designs, builds and operates branded airport lounges and sleep and wellness spaces globally. Its partnership-driven model with brands and airlines is closely analogous to Encalm's Amex, Air India, and RuPay partnership lounges.
• DragonPass: DragonPass is a global airport lounge access program and aggregator that competes in the same lounge-distribution and ancillary-services space as Encalm, particularly for premium-card and frequent-traveller memberships.
• No1 Lounges: No1 Lounges is an independent airport lounge operator with a multi-airport portfolio. Comparable to Encalm in operating owned premium lounges and ancillary services for travellers and airlines at airports.
• Premium Plaza (by Plaza Premium) / LoungeKey: LoungeKey (operated by Collinson/DragonPass alliance) is a competing lounge-access network that overlaps with Encalm's distribution and partnership strategy for premium card holders and frequent travellers.

Broad incumbents

• SSP Group: SSP Group operates food and beverage outlets in airports and travel locations globally. It overlaps with Encalm's lounge F&B and in-flight catering ambitions as a broader incumbent with scale advantages.
• dnata: dnata is a global airport services provider offering ground handling, catering, and hospitality services across major airports. Its breadth and Middle East presence make it a relevant comparable for Encalm's Middle East expansion ambitions.
• SATS Ltd: SATS is a major Asia-based provider of airport services including catering, ground handling, and lounge operations. It is a broader incumbent comparable to Encalm's stated ambitions in in-flight catering and overseas airport services.

Market position

Strengths5 records

Weaknesses4 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/EncalmIndia
• Facebookfacebook.com/encalmindia
• LinkedInlinkedin.com/company/encalmindia

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Encalm Hospitality