Hope Florida

What Hope Florida does

Hope Florida is a Florida state-affiliated nonprofit organization operating through the Hope Florida Foundation, Inc., a Section 501(c)(3) charitable entity (EIN 93-3379025) that functions as the direct support organization for the Florida Department of Children and Families. Launched by First Lady Casey DeSantis on September 9, 2021, the initiative connects Floridians in need of housing, food, employment, and other stabilization resources with community partners across the nonprofit, faith-based, and private-sector ecosystems. Service delivery is anchored by Hope Navigators—staff who conduct personalized intake and barrier identification—and is accessed primarily through the Hope Line phone hotline (833-GET-HOPE), 42 in-person locations across Florida, and a mobile Hope Florida bus for emergency deployment. Hope Florida serves seven primary beneficiary segments: single parents, individuals on government assistance, youth aging out of foster care, individuals with unique abilities, Florida seniors, juvenile justice-involved youth, and Florida veterans.

The underlying technology stack is centered on CarePortal, a real-time needs-matching platform that enables Hope Navigators to post specific community needs (meals, beds, utility assistance) and notify partner organizations and individual volunteers ready to respond. The platform integrates with workforce systems via CareerSource Florida to connect beneficiaries with employer-matched job opportunities and on-the-job training. Hope Florida's revenue model is bifurcated: state government appropriations channeled through the DCF relationship, and charitable donations to the Hope Florida Fund housed within the Foundation, which regrants to small mission-driven nonprofits ($185,000 distributed across 22 organizations as of February 2023). Services are provided free of charge to Floridians, there is no fee-based pricing model, and the organization has no app or public API. Strategic expansion since founding has broadened the persona coverage, partner base, and geographic reach within Florida, with growth measured by cumulative beneficiary throughput (141,000+ served) and reduced public-assistance reliance (33,000+).

Name

Hope Florida

Legal name

Hope Florida Foundation, Inc.

Website

https://hopeflorida.com

Company type

Private

Founded year

2021

Operating status

Operating

Short description

Hope Florida is a Florida state-affiliated 501(c)(3) that connects residents facing hardship with housing, food, employment, and community resources via Hope Navigators at 42 locations, the Hope Line, and the CarePortal platform.

Ownership category

akta.pro rank

Product category

Social Services Navigation and Community Resource Coordination

NAICS

Other Individual and Family Services (624190), Other Community Housing Services (624229), Child and Youth Services (62411)

SIC

Services-Social Services (8300)

akta.pro primary industry

Financial Assistance & Benefits Navigation Services (BPAGAEAK)

akta.pro secondary industries

Youth Housing, Foster Care & Wraparound Support (Education-Linked) Nonprofits (BPAGADAO), Housing Transition & Supported Living Navigation (EDAKANAK), Transition Services (Secondary to Postsecondary/Employment, Life Skills) (EDAJAKAG)

Keywords

• Social services navigation
• Community resource coordination
• Nonprofit case management
• Workforce development services
• Economic self-sufficiency programs

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D, Others

Revenue model

1. Government Funding: Hope Florida is a direct support organization for the Florida Department of Children and Families, receiving government appropriations and support
2. Donations to Hope Florida Fund: Private sector and individual charitable donations to the Hope Florida Fund, housed within the Hope Florida Foundation (501(c)(3)), which supports local mission-driven nonprofit organizations serving Floridians in need

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Hope Florida is a nonprofit social services navigation initiative that connects Floridians in need with community resources including housing, food, employment, childcare, and education through Hope Navigators, a dedicated phone line (833-GET-HOPE), 42 statewide locations, and the CarePortal technology platform. The organization functions as the direct support foundation for the Florida Department of Children and Families, also distributing charitable funds through the Hope Florida Fund to local mission-driven nonprofits.

Product overview

Hope Florida is a unified social services platform that connects Floridians in need with community resources through a network of Hope Navigators, the Hope Line phone service, and the CarePortal technology platform. The organization serves as a bridge between individuals seeking assistance and a collaborative network of nonprofits, faith institutions, businesses, and individual volunteers. The Hope Florida Fund provides financial support to local nonprofits, while the Hope Heroes Program engages seniors in volunteer mentorship. Currently operating at 42 locations across Florida with a mobile Hope Florida Bus for emergency deployment, the organization has helped over 141,000 Floridians and assisted over 33,000 in reducing reliance on public assistance.

Differentiator

Problem solved

Functional benefit

Products and services

• Hope Navigators Expert staff members who work hand-in-hand with Floridians to identify unique barriers to prosperity and connect them with community resources across nonprofits, faith-based organizations, and businesses.
• Hope Line Phone hotline at 833-GET-HOPE serving as the entry point for Floridians seeking assistance, connecting callers directly to Hope Navigators for personalized support.
• CarePortal Real-time community needs platform that enables Hope Navigators to post immediate needs (meals, beds, diapers, utility assistance) and alerts volunteer partners and community organizations to respond.
• Hope Florida Fund Financial resource program housed within the Hope Florida Foundation that provides grants to small, mission-driven nonprofit organizations serving Florida families and individuals in need. Has supported 22 nonprofits with $185,000 in grants to date.
• Hope Heroes Program Volunteer program matching Florida seniors with mentorship opportunities for individuals with unique abilities and youth transitioning from foster care, operated in partnership with the Florida Department of Elder Affairs.
• Hope Florida Bus Mobile deployment unit that provides in-person Hope Navigator assistance and emergency support to underserved communities across Florida, complementing the 42 fixed locations.

Quantifiable outcome

• 141,000+ Floridians served since September 2021
• +2 more outcomes

Named customers5 records

Segments7 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature1 record

Partnerships

Five partnerships are on record, tiered core and key.

• Florida Department of Children and FamiliescoreStrategic or Co-development Partner · 9 September 2021Hope Florida serves as a direct support organization for the Florida Department of Children and Families. The organization connects DCF clients with community resources, faith-based organizations, and nonprofits to achieve economic self-sufficiency beyond government assistance.
• CarePortalcoreTechnology or IntegrationTechnology platform enabling Hope Navigators to post real-time community needs (meals, beds, utility bills) and notify faith-based organizations and other partners ready to respond. Enables seamless coordination between those seeking help and those called to serve.
• CareerSource FloridacoreChannel Partner/ Reseller/ DistributorStatewide workforce development network providing job opportunities and employment support. Businesses register through CareerSource Florida to connect with Floridians seeking employment, supporting individual needs through flexible schedules and on-the-job training.
• Department of Elder AffairskeyStrategic or Co-development PartnerCollaborative partnership enabling the Hope Heroes Program, which matches senior volunteers with opportunities to mentor Floridians with unique abilities and youth transitioning from foster care.
• Guardian ad Litem OfficekeyStrategic or Co-development PartnerPartnership to provide mentors for youth aging out of foster care, connecting young people with volunteer mentors who guide their transition to independent living.

Scale indicators5 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• One Degree: One Degree is a free resource-navigation platform helping low-income families find and access verified social services, mirroring Hope Florida's benefits-and-resource-navigation value proposition via a tech-first approach.
• Unite Us: Unite Us provides a coordinated care network that links health and social-service providers to address Social Determinants of Health — overlapping directly with Hope Florida's use of CarePortal to coordinate housing, food, and employment referrals for vulnerable Floridians.
• findhelp (Aunt Bertha): findhelp operates the largest national social-care network connecting people to free/reduced-cost programs for housing, food, employment, and education. It mirrors Hope Florida's core function of social-service resource navigation, but at national scale and via a digital-first directory rather than a Navigator staff model.
• WellSky Social Care Network (formerly Healthify): WellSky Social Care Network is a referral and care-coordination platform used by health systems and CBOs to address social needs. It competes with Hope Florida's Navigator-plus-CarePortal model for partnerships with hospitals, payers, and community organizations.

Regional players

• Volunteers of America Florida: Volunteers of America delivers housing, recovery, and senior services across Florida, overlapping with Hope Florida's housing and senior mentorship programs but as a separate regional nonprofit rather than a state-government DSO.
• Feeding Florida: Feeding Florida is the state's largest food-bank network and frequently aligns with Hope Navigator food-security referrals, addressing an overlapping community need through a complementary regional infrastructure.
• Catholic Charities Florida: Catholic Charities agencies in Florida provide food, housing, and emergency assistance similar to Hope Florida's resource pillars, anchoring a parallel faith-based network of social-service partners across the state.

Others

• CareerSource Florida: CareerSource Florida is already a core Hope Florida workforce partner channeling participants into jobs. As a complement (not competitor), it sits inside Hope Florida's ecosystem while also addressing self-sufficiency independently.

Broad incumbents

• 211 (network operated by United Way and partners): 211 is the nationwide information-and-referral hotline for health and human services. It is a long-established incumbent in the same resource-navigation category Hope Florida operates in, though it does not pair navigation with state-government-backed self-sufficiency programming.
• Modivcare (Community Services segment): Modivcare's community-services arm manages social-determinant-of-health programs and NEMT for government and Medicaid clients. It is a broader incumbent in state-contracted social-care delivery that overlaps structurally with Hope Florida's case-management orientation.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/HopeFlorida
• Facebookfacebook.com/HopeFlorida

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hope Florida